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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13698 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25042 Views
  • 183 replies
  • 26 Bravos

Number transfer issues

I transferred my existing phone number from another carrier after I activated with an eSIM which PM. Now it’s working fine but my phone and cellular number in the “settings “shows  the eSIM number which I activated before transferrer my old number. A...

RencyAntony by Good Citizen / Bon Citoyen
  • 67 Views
  • 1 replies
  • 0 Bravos

Wifi button

My phone won't allow me to turn my wifi on

Jay_Dee by Great Neighbour / Super Voisin
  • 125 Views
  • 5 replies
  • 0 Bravos

MMS not working since july 13, 2023

I switched from my old phone Xiaomi mi 9t to a new Xiaomi 13T Ultra and my  MMS to send a photo with either WI-FI nor my data plan. I am almost sure it is the wrong Access Point Names entry. I have tried so many combinations over the 10 past months t...

sadnorm by Great Neighbour / Super Voisin
  • 77 Views
  • 2 replies
  • 0 Bravos

Resolved! Data not working on old Samsung S5. Is the phone too old?

I switched my parents to Public Mobile. My Dad has an old phone (Samsung S5) and he loves it because the battery is removable. However, his data is NOT working. It's not an issue with Public Mobile, because when we take his sim card out and put it in...

gillybean1 by Good Citizen / Bon Citoyen
  • 248 Views
  • 11 replies
  • 0 Bravos

Texting pictures sending and receiving not working.

Recently my texting stopped working, but now that issue has been resolved. However, pictures will not send or receive through SMS or MMS. I read about apn but worried that I might mess up my phone.

CO69 by Good Citizen / Bon Citoyen
  • 111 Views
  • 3 replies
  • 0 Bravos

Resolved! Switching sim to Google Pixel 8a

Got a new 8a and when I switch my sim card it doesn't seem to read it at all.When I go through settings to set up the sim it asks if the sim is either Telus or Koodo(pretty sure Koodo) but public mobile is not listed

Chad_B by Great Neighbour / Super Voisin
  • 173 Views
  • 6 replies
  • 0 Bravos

Resolved! Hot spot not available with PM

I occasionally use personal hot spot from my Bell plan to my MacBook and it works fine. Because I now have the 240 GB data gift from PM I tried to use it but it just doesn’t work. I get a message to contact PM to activate. What’s that all about?

ATHENS by Model Citizen / Citoyen Modèle
  • 224 Views
  • 10 replies
  • 0 Bravos

Imessage and Facetime phone number verifying.

How long does it usually take for my phone number to verify on imessage and facetime? It's been a couple hours and it still says "Verifying..." for both Imessage and facetime. I've tried several methods of restarting my phone, turning imessage and fa...

Andy838 by Great Neighbour / Super Voisin
  • 148 Views
  • 6 replies
  • 0 Bravos

Data speed

Good day. We made the switch over and it was pretty painless. Noticed a significant drop in data speed as compared to Koodo. Are the public mobile speeds throttled back from Koodo?  Thanks

Fishere35 by Good Citizen / Bon Citoyen
  • 116 Views
  • 7 replies
  • 0 Bravos

Resolved! VoLTE compatible

I am a new subscriber and looking at changing subscription to the Canada / US plan.  My phone is the SM-715W (4G), the specs say it has VoLTE, but when I check PM compatible devices it isnt listed.  Can someone confirm that this  device will work on ...

KZ1964 by Good Citizen / Bon Citoyen
  • 231 Views
  • 8 replies
  • 0 Bravos

Your phone is not supported - how would you feel?

Hi CommunityWhat I just learned is that Public Mobile does not support industry plain and simple - because it is a standard.Just because a user may have a 4G compatible phone - purchased in Canada, marketed to Canadian citizens - on an official compa...

vbs-b by Good Citizen / Bon Citoyen
  • 177 Views
  • 6 replies
  • 0 Bravos

Resolved! can't send SMS

How do I know what the SMSC number should be?

David33B by Great Neighbour / Super Voisin
  • 115 Views
  • 4 replies
  • 0 Bravos

5G Plan on a 4G Phone

Good day.I have someone who is very interested in the current 5G 50gb Can/US data plan and was wondering if they can use this plan on a 4G capable phone?  Will they receive the deal?  thanksN.

NRatledge by Great Neighbour / Super Voisin
  • 178 Views
  • 6 replies
  • 0 Bravos

flip phone

i'm thinking of getting the nokia 2780 but i want to make sure public mobile is compatible with it first. i saw some people say yes but these replies were a bit dated and i don't want to end up with a phone i can't use. anyone knows? thanks! 

ka03 by Great Neighbour / Super Voisin
  • 105 Views
  • 4 replies
  • 1 Bravos

Voicemail

My phone shows I have voicemails but when I try to access says no messages  

Blc18 by Great Neighbour / Super Voisin
  • 111 Views
  • 5 replies
  • 0 Bravos

eSIM card

Where to find my eSIM card information? I deleted it from my phone by accident 

Washerman by Great Neighbour / Super Voisin
  • 76 Views
  • 2 replies
  • 0 Bravos

APN resetting

When I change the APN settings to what Public Mobile suggests on my Android, and restart the phone, I can attach a file, but I lose the mobile network access. When I reset the mobile network, and restart the phone, the APN settings go back to the way...

Biffmax by Great Neighbour / Super Voisin
  • 69 Views
  • 2 replies
  • 0 Bravos

Esim on samsung s20 ultra

I had checked and confirmed that my s20 ultra was compatible for esims and yet the app is saying that it is not compatible. Please help.

dk4gta by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

samsung galaxy s 6 texts

my samsung galaxy s 6 has stopped sending long text messages and pictures.  It will only send very short texts.  Is this a phone problem or is this a data problem with public mobile?  What can I do to fix this?  Thank you

jmflint by Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 1 Bravos
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