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Forum Posts

I need real support

I am getting SIM card puk, I don’t have this and near did. I have submitted a ticket but no fix yet? Does someone know what to do

Al72 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Moto G Pure from Publicmobile store

Just a heads up. Do all the updates system and playstore and your apps over wifi without a sim card.6 plus reboots and and Moto G Pure upgrades to Android 12.Took the better part of a day and do it with on site supervision ie. manually restart the ph...

farmbot by Model Citizen / Citoyen Modèle
  • 11 replies
  • 0 Bravos

8UV1 issues

Hi,I just found out today March 31st 2023, I can't dial mostly land lines without dialing 1 first. It was always area code 604 in Vancouver plus the phone number. Even a few days ago. However, when I call another cell it seems to have added the +1 in...

dquarks by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Volte on OnePlus 9 Peo

I have a OnePlus 9 Pro which supports Volte, yet it's not on the list of Volte available phones. Can it be added, and if not, why not?

JoyceG by Great Neighbour / Super Voisin
  • 34 replies
  • 0 Bravos

where is my package?

i ordered a phone and a new sim card from you guys the first week of march, and i still haven’t received it or any updates on where it may be and it doesn’t give me the option to track the package. this is the only email i have received from you guys...

lyssfeller by Great Neighbour / Super Voisin
  • 1 replies
  • 1 Bravos

VOLTE enabling question (S20FE G-7810)

Hello all, I have a s20fe that is not of the local Canadian model - which supports VOLTE unlike the one's in Canada. How should I go about enable VOLTE on my phone? thanks

fx50fh by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

New customer with questions

Hey there just wondering if IPhone 14 is compatable with public mobile? If so , once activated , how long does it take to port my number over ? Any one had any issues lately ? What about billing cycles ? Do they begin the day you activate for 30 days...

Richmurray84 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

$30 refund

I purchased a refurbished phone and followed all the guidelines and criteria that was required for an offer to purchase a refurbished phone and receive $30 in credits. However I have never received anything yet and it's been a few months. Who do I ta...

Public5574 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

VoLTE Option Greyed out

Hi, I have been a member for a few years and have a Motorola One 5g Ace unlocked and fully updated. I was reading Public's text message regarding VoLTE, so I went and checked my phone and did not see any VoLTE option in the Mobile Network settings un...

Cowboy1968 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

shopping card - can't log in

I pick out the phone I want and then go to the shopping cart. I can enter in the information but I was hoping if I signed in it would retain connection. I can not log in with my account ID nor my community ID when going to the phone and selecting iPh...

weadick by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

VoLTE on Samsung Galaxy S10e

I received a text from PM today saying that my phone supports VoLTE. It's a Samsung Galaxy S10e running Android 12. According to some websites, there should be a switch under Settings > Connections > Mobile networks to turn VoLTE on and off. On my ph...

rbcam by Good Citizen / Bon Citoyen
  • 83 replies
  • 1 Bravos

sim card stopped working

hi, my sim card seemed it stopped working. i tried a different sim card on my phone and it was working. i was trying to add money into my account and it wont work at all!

Unlock iphone

How can I get my iPhone unlocked

Nkk1 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Lost cell phone

So I lost my cell phone in Mexico yesterday on my way back home. Can I buy a new SIM card and cell phone and use my old cell number? Is that all I have to do?

Taiten03 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

online data remaining conflicts with cellphone data limit

I had accepted a new promo and received 20GB starting this new billing month. While my online account says I have 18.09GB data left, my cell says i have reached my max at 2.1GB and do not have data left. I have tried to turn off and on my phone but n...

Ctran266 by Good Citizen / Bon Citoyen
  • 25 replies
  • 0 Bravos

Resolved! Which NETWORK TYPE is better for calls and battery?

We are using ZTE Cymbal 2, assume my question applies to all phone. Under NETWORK TYPE, we have following options1. "GSM/WCDMA/LTE" (factory default)2. "GSM/WCDMA auto"3. "WCDMA only"4. “GSM only” Replies for my previous question on my phone problems...

Tahiti by Great Citizen / Super Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Picture sending only works when data is on through iMessaging.

I know that the subject has had many similar complaints and long discussions. My plan does haveUnlimited International Text and Picture Messaging.However have noticed that when I disable data on my iPhone basic text messages do sent without any probl...

Tsawwassen by Model Citizen / Citoyen Modèle
  • 5 replies
  • 0 Bravos

VoLTE and Pixel 3a XL

Hello,My question is to anyone who already has VoLTE profile enabled and using Pixel 3a XL - does it work?I know that in official FaQ section of Public Mobile it is not listed as VoLTE compatible,

alexs20 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos


I am trying to add a voucher to my phone and my #611 isn’t working. It beeps twice and then hangs up.

Shaunna by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! IPad data

I just purchased a new iPad that has a cellular sim slot. I know Public doesn’t offer data only plans so I’m trying to figure out how to best use my tablet on the go. Can I switch my SIM card from my phone to my iPad when needed? Or would it be easie...

beth1791 by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos


I just got this notification: Public Mobile here! We've enabled VoLTE (Voice over Long-term Evolution) on our network. To enjoy uninterrupted voice services while roaming in the U.S., a VoLTE capable device and a VoLTE enabled network are required.Yo...

mwandel by Good Citizen / Bon Citoyen
  • 33 replies
  • 2 Bravos

Resolved! Transfer

I am trying to get my IME number but when I press #06# it says error.. why?

Roofie2018 by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos