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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10837 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21782 Views
  • 181 replies
  • 24 Bravos

Samsung Galaxy S9 VoLTE

I've seen a handful of threads on this, but none with any conclusion.  VoLTE does not work now that I'm on PM.  I realise that my phone (Samsung Galaxy S9 - model SM-G960W) is not officially on PM compatibility list for VoLTE, but it's strange that V...

willywonkers by Great Neighbour / Super Voisin
  • 54 Views
  • 1 replies
  • 0 Bravos

Airplane mode no call history

Is it normal for there to be no call history when your phone is on airplane mode? The only way I know someone called is if they left a vm. 

NerbasA by Great Neighbour / Super Voisin
  • 43 Views
  • 2 replies
  • 1 Bravos

Voicemail notification

Hello,  Went on vacation 2 weeks ago so phone was in airplane mode. Prior to going on vacation I was receiving vm notifications but since returning and resuming normal service no notification has been received. I have an iPhone and the live vm is tog...

RazRee by Great Neighbour / Super Voisin
  • 40 Views
  • 1 replies
  • 0 Bravos

Oneplus 12

Anyone using a Oneplus 12 and have VoLTE working? Only reason I am asking is because I see people on reddit claiming they are using Public Mobile with a Oneplus 12 and VoLTE is working perfectly so I'm trying to validate this from the community!Thank...

kristns by Good Citizen / Bon Citoyen
  • 79 Views
  • 5 replies
  • 0 Bravos

Resolved! esim not installing

website indicates e sim compatible.  at time of installation message saying e sim not compatible.Would like to receive refund as esim does not work an cancel subscription

Andy29 by Great Neighbour / Super Voisin
  • 66 Views
  • 4 replies
  • 0 Bravos

Resolved! Existing customer buying new phone which supports e-sim only

HiI’ve read through a few articles related to the question in my posts Subject line, but I just want to make sure I understand the process correctly before I buy my replacement iPhone. With my new device in-hand, I first install the PM app and then l...

Robotron2084 by Great Neighbour / Super Voisin
  • 104 Views
  • 5 replies
  • 1 Bravos

Issue with transferring a mobile number from Bell to Public

Hi,I transferred my number from Bell to Public Mobile 4 months ago. Since then, I have been using that number with Public Mobile. Very recently, Bell sent me a bill for the last 4 months' subscription charges. When I contacted Bell, they said my numb...

Ashlin2003 by Great Neighbour / Super Voisin
  • 92 Views
  • 3 replies
  • 0 Bravos

Resolved! No longer recieving pictures in MSS

My Sonim XP7 with Android 5.1.1 no longer can receive pictures in MSS, i updated the settings in February as instructed, but it still doesn't work.

acousticguy1 by Great Neighbour / Super Voisin
  • 99 Views
  • 4 replies
  • 1 Bravos

SAMSUNG Galaxy A15 5G compatibility

Good Day All,I'm thinking of picking up this phone on Amazon:SAMSUNG Galaxy A15 5G Dual SIM (128GB, 2024) 6.5" 90Hz AMOLED, 50MP Camera, 4G Volte (Fully Unlocked International Model)It says International Model, will it work with Public Mobile in Cana...

Kev12 by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos

One Plus 12R

Does One Plus 12r work with Public Mobile?  anyone know?

tl2000 by Great Neighbour / Super Voisin
  • 99 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card for Moto G Stylus

Hi, I'm new in town and a newbie when it comes to SIM cards.I'm at the final step before gaining full access to my account. I need to insert my SIM in order to receive and confirm the code sent to my selected new phone#.I mistakenly gave my local Pos...

ave1 by Great Neighbour / Super Voisin
  • 131 Views
  • 4 replies
  • 0 Bravos

Xperia 10 V?

Anyone running an Xperia 10 V.? I know it has the frequencys compatability, im wondering if any issue with the recent "cant send mms" issue thats affecting alot of customers here

Dtdc30 by Great Neighbour / Super Voisin
  • 81 Views
  • 3 replies
  • 0 Bravos

Resolved! Group text error: "Trouble sending. Check options"

Hello,I receive a "Trouble sending. Check options" error when I try and send group text messages. I receive group texts find and can send mms and sms messages to individuals fine. I have restarted my phone and reset APNs to default but cannot fix the...

7jz by Great Neighbour / Super Voisin
  • 114 Views
  • 4 replies
  • 0 Bravos

My phone hangs up all the time

Hi, with my iphone SE 2nd generation (no 5G) and current mobility plan (with 5G) with public mobile, the line with LTE hangs up every time I talk to someone on the phone from any location. It is really bothersome. Can you help me fix that please

KarineGG by Great Neighbour / Super Voisin
  • 63 Views
  • 1 replies
  • 1 Bravos

MMS Issues

For months now my phone has been unable to receive images or group text messages. when one is sent, my device shows a download icon with text stating "tap to download". nothing ever downloads when i try. i have tried everything on the internet to fix...

uhhhhh by Good Citizen / Bon Citoyen
  • 169 Views
  • 8 replies
  • 0 Bravos

Can’t purchase eSIM through app with US IPhone 15 Pro Max

I’m in the US and recently bought a iPhone 15 pro max. I’m trying to buy an eSIM through the app but it’s saying my phone is not eSIM compatible. Am I missing something? It’s a brand new iPhone and it’s already using an eSIM with AT&T.

ktailor by Great Neighbour / Super Voisin
  • 195 Views
  • 10 replies
  • 0 Bravos

iPhone 11 battery drain

Hi all. Switched to PM a couple days ago and now I’ve found my battery drains faster on my iPhone 11. I had not realized my phone is not compatible with 5G. Would this be the cause or something else? Thanks in advance!

Nekomata by Great Neighbour / Super Voisin
  • 116 Views
  • 7 replies
  • 0 Bravos

Resolved! Latest update clarification

I recently updated my APN There were 2 different posts. 1. Mmscproxy....one place says to put mmscproxy.mobolity.ca, the other says 74.49.0.18. 2.MMS port 8799 vs 80One setting causes data to work improperly,  the other I get no MMS messages.Is there...

Beanieb by Great Neighbour / Super Voisin
  • 75 Views
  • 2 replies
  • 0 Bravos

Resolved! Recieving private number calls

I have been able to get landline or regular phonecalls from people, but if it is a private number, I dont recieve it. It would go to voicemail.How do I fix this?

Incogka by Great Neighbour / Super Voisin
  • 144 Views
  • 8 replies
  • 1 Bravos

iMessage not sending

New to Public. I have an iPhone 15 Pro Had several issues and resolved them with input from the community. Latest was iMessage not sending to everyone. It will send to many but not my wife with an iPhone 11 (The Boss) Not GOOD! I checked all the imes...

Walmer by Great Neighbour / Super Voisin
  • 63 Views
  • 1 replies
  • 0 Bravos

Resolved! mms not working

It looks like I will need to upgrade my phone to get mms to function again. I changed the apn settings to the recommended, but that didn't work. I'm looking at a couple of phones, such as the Samsung a15 or the Samsung a32. I need to know if either o...

pwar44 by Good Citizen / Bon Citoyen
  • 216 Views
  • 11 replies
  • 0 Bravos

Resolved! Koodo number Transfer

I submitted a request to transfer a Koodo number to public mobile. Koodo already cancelled my account but the number is still not working within Public mobile. Now I am locked out I cannot communicate . 

Vkarimwa by Great Neighbour / Super Voisin
  • 114 Views
  • 3 replies
  • 0 Bravos

Not receiving all text messages

I just switched to PM from Fido. Ever since I haven’t been receiving all text messages. I’ve noticed, especially for  iPhones, the messages are not coming through but I can send them. Any ideas what is wrong with my phone? I’ve been with PM before wi...

Mary95 by Great Neighbour / Super Voisin
  • 88 Views
  • 5 replies
  • 0 Bravos

Tried to switch from Koodo to PM

tried to switch, account was canceled with Koodo but won’t work with PM so my phone is virtually useless. pm wants to text me a code to verify me but I can’t receive texts so I can’t even log into my account to cancel my PM account. What do I do? 

THoney by Great Neighbour / Super Voisin
  • 68 Views
  • 3 replies
  • 0 Bravos

Resolved! Deleted ESIM email

Hi,i foolishly deleted my ESIM welcome email (from the trash too!) how can I get another email sent as I realize I must have missed my QR code

Hmclark12 by Great Neighbour / Super Voisin
  • 86 Views
  • 3 replies
  • 0 Bravos

Not getting 5G with option selected and U1 firmware

Hey,Followed a guide to change my S20 5G G981W firmware to G981U1 to get the 5G option to show.It now shows, but I am still only getting LTE in a 5G region.The SIM card status says LTE.Do I need to do something else to gain access to it?  

Screenshot_20240311_085757_Settings.jpg Screenshot_20240311_085743_Call settings.jpg
qubn by Good Citizen / Bon Citoyen
  • 74 Views
  • 4 replies
  • 0 Bravos
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