Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I live in Vancouver, BC. But I have Saskatchewan area code phone number. My current provider is Telus and I’m trying to port my phone number over to PM but it fails. please see the photo attached below.
Looking for help. I switched from Virgin, but I can't receive calls or send and receive text messages these days. I can make calls and surf the Internet normally.
MY data wont work on my new moto g 04 but works on my old samsung. I have tried options from youtube turning on data going through developer options and nothing works .My data worked at first and i recently added data twice but no go.I put my sim car...
I have lost my iphone15 today. The telephone number of the iPhone is xxxxxxxxxxxxxxx Please reach out to me on my husbands iPhone xxxxxxxxxxxxxxxx ASAP. I have reached out to APPLE but they were unable to help me locate this iPhone 15. They advis...
Hi, does anyone know if Volte will work ? This phone was purchased from Samsung Canada online store.Thanks
Gives message "no mobile network available
I noted that Public Mobile is affiliated with Mobile Clinic. I contacted one of their branches to check what the discounted price would be since I have been a customer of Public mobile for over 4 years. They offered an additional massive discount on ...
Changing my phone other than the prompts on the new phone do I need to do anything special
Locked SIM card
I got a new iphone. How do I transfer my public esim so I can keep my phone number?
I need a to transfer my phone number to this phone but idk how and I don’t have my other phone
MMS requires to enter your phone number when going to iMessage. Then I go to settings, click My Number, add the number but cannot save the phone number
I googled the problem and tried trouble shooting but my phone seems to be set up the way it should w LTE and roaming on. It worked for one day without issue and all of a sudden does not work today. My family who also have an account can call me but I...
Hi!How do I transfer an eSIM phone number to a new phone?Thank you!
I currently use an iPhone with a physical SIM. If I upgrade my phone, it will need an eSIM. What do I need to do to obtain and activate in eSIM?
i’m already a Public Mobile subscriber using an eSIM. How do I change to a physical SIM?
I currently have a Note 5 Android version 7. I am planning on buying a new phone a Coolpad c203 Android version 11. Will my SIM card work or will I have to get a new one. I am 78 so not very good at this stuff.
My phone got fried and I'm trying to switch the sim to a new phone. Support is taking a while to get back to me about a pin on the sim card, can I download an esim onto the new phone and then switch to the old sim to recover all the data? Is there ...
I need a sim pin for iphone. how can I go about to get this please?
I'm trying to download an Esim in the Public Mobile App by following the instructions and going to Purchase A Sim Card, but there's no Esim option when i go there. When I try to purchase an esim on the browser, it tells me to go to the app. Basically...
Why is my calling not working. I just registered for an esim and can’t call people.
Hello, I can't seem to send or receive picture messages. My plan is unlimited messages so I know it's covered and I have compared my APN settings as was mentioned in one of the other posts. Still no luck. My wifi and data are both on and functional. ...
Bought a new iPhone for the US and only has an eSIM. Old iPhone 12 has my physical SIM in it. Is there a way to transfer it over?Thanks.
How quickly can i get my puk number
Can an iPhone 8 use esim ?
Hi:My wife and I have iphones 6 and 7 and want to buy iphone 16es.We want to keep the physical SIM cards.How easy is it to switch over and would the physical cards be compatible and would there be any issues?Thanks
I have purchased a new phone. Am I able to transfer my e-sim to the new phone? Or do I need a new e-sim or physical sim?
I was using Public Mobile on my old phone and then switched to a new phone and when I switched to my new phone using an eSIM all my Internet access on my old phone stopped working, and it is not the router that is the problem I have checked multiple ...
HiI recently purchased a US roaming add-on (data+voice) about 11 days ago. However, when I arrived US, I cannot used the roaming at all.Not only that, now that I returned home, my phone voice does not function anymore, though text message and mobile...
How can I use my phone in Cuba? I only see Mexico on subscriptions
