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Resolved! Ordered A13 phone on Nov 15 but the discounted price wasn't applied

I ordered A13 phone on 15 Nov when it was discounted from 259$ to 199$. But the price in my cart was still 259$. I thought the discount would be applied during checkout. But still it didn't change and the price I paid was 259$ eventually. I am lookin...

arkayts by Great Neighbour / Super Voisin
  • 66 Views
  • 2 replies
  • 0 Bravos

Updated Oneplus 9 Pro & cannot connect to network

I updated my phone last night. Everything worked fine before the update. I have tried resetting my network settings, factory resetting my phone, and rolling back to an older firmware and nothing has fixed the issue. Does anyone have any suggestions b...

shawno11 by Great Neighbour / Super Voisin
  • 44 Views
  • 6 replies
  • 0 Bravos

new phone doesn't charge

We bought an Iphone 8 Plus last week. It arrived yesterday and we plugged it in to charge. After several hours we noticed that it wasn't charging, and the apple popped up on the screen periodically. We used the charging cable that came with the phone...

Admin1 by Great Neighbour / Super Voisin
  • 45 Views
  • 3 replies
  • 0 Bravos

Add-On > 200mb/5$ > data unusable

Hi,I anticipated going over my data usage this month, so i paid for the 5$ addon.The only use for data is to tether my tablet. This doesnt work.My phone browser will use the data still. Odd.When i tether to my tablet, it says Sign-In.Goes to a public...

jjnk88 by Good Citizen / Bon Citoyen
  • 182 Views
  • 25 replies
  • 0 Bravos

Phone not working

I topped up my phone today, it’s active but my calls text and data aren’t working

MaddieT06 by Great Neighbour / Super Voisin
  • 32 Views
  • 3 replies
  • 0 Bravos

3g to 4G

I switch from the 3G plan to the 4G plan my phone still says 3G what do I do now??

Nissan_titan by Great Neighbour / Super Voisin
  • 77 Views
  • 5 replies
  • 0 Bravos

Phone purchase

Purchased an iphone xr. Having an issue with the screen. Suppose to be 1 year warranty. How can i claim warranty work or replacement on phone

Judyway by Great Neighbour / Super Voisin
  • 51 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting help issue

I need help , I activated my account and went to port my number and changed it to my ported number but didn’t know I had to accept an sms ,and I thought it expired but it didn’t and I changed my phone number again and tried re porting the number agai...

submitting ticket

i cant get the issue a ticket page to submit the ticket , trying to return a ( new to me phone ) & when i hit the yes box on the shipping address confirmation button near the bottom of page , then the box a little higher empties itself of my previous...

THMech by Great Neighbour / Super Voisin
  • 62 Views
  • 2 replies
  • 0 Bravos

Oneplus Nord 200

Hello I see a few people have posted on here about the compatibility of a OnePlus Nord200 model with PM. My phone just arrived and the PM sim doesn't fit. Do any of the Nord products work with PM Sims?

Kjh by Great Neighbour / Super Voisin
  • 48 Views
  • 2 replies
  • 1 Bravos

Resolved! Charged for Phone Order that Couldn't Even be Processed

So since I need a new phone, I looked for one on the Public Mobile shop and found an awesome one that just barely fit inside of my budget (the TCL 20 PRO 5G, for $394.37, with free shipping).For some reason, it wouldn't let me log in to my Public Mob...

karakann3210 by Great Neighbour / Super Voisin
  • 102 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM card doesn’t fit?

I ordered the Public Mobile SIM card through Amazon and it doesn’t fit in my iPhone 10. This is puzzling. Any suggestions?

dinahclarkson by Great Neighbour / Super Voisin
  • 91 Views
  • 2 replies
  • 0 Bravos

Resolved! phone rebate

i received an e-mail on nov 15, the e mial stated 60$ off for an samsung a13 rebuild 259.99 to 199.99. i clicked the link and bought the phone, i was charge 259.99 not 199.99. I also did not receive the free sim card in the box.thanks

Mphachey by Great Neighbour / Super Voisin
  • 98 Views
  • 3 replies
  • 0 Bravos

Phone Locked message

Hi. Several months ago I switched from PM to another carrier. Recently I replaced the phone I had been using with a new one, and gave my sister my old phone. She is a PM customer. Today when she put her sim into the phone, she got a message telling h...

elissamarie by Good Citizen / Bon Citoyen
  • 91 Views
  • 10 replies
  • 0 Bravos

Resolved! Replace my SIM Card But Keep my Existing Number?

Am I able to purchase a new Public Mobile SIM card and be able to keep my exisiting phone number? I do not want a new phone number if i do this.My current SIM occasionally loses connection and has been very spotty latetly (tried with multiple phones)...

damianmietus1 by Great Neighbour / Super Voisin
  • 142 Views
  • 8 replies
  • 0 Bravos

Resolved! CHANGING FROM MOTO G8 TO IPHONE

Do I need a new SIM card when changing from a Moto G8 to an iPhone 13 or can I just swop them over? If I need a new SIM card can I keep my number?

Rustic by Good Citizen / Bon Citoyen
  • 120 Views
  • 4 replies
  • 0 Bravos

Resolved! free sim card with CPO phone purchase?

Hi everyone,i recently bought a Samsung a13 phone from PM phone section, but i never receive the free sim card with in the package, i remember i saw:"Free Public Mobile SIM Card included with each purchase of a Certified Pre-Owned phone."How can i ge...

Meowington by Good Citizen / Bon Citoyen
  • 91 Views
  • 4 replies
  • 0 Bravos

Alcatel Pre-Owned Phone Model

Hello, Can someone tell me the exact model of the Alcatel smart phone that they are selling for $79?Is it the Alcatel 1B 2020 model, or the 2022 model or some other model? Thanks,ENzo

edinez by Great Neighbour / Super Voisin
  • 58 Views
  • 3 replies
  • 1 Bravos

Any cautions on using a new Pixel 7 Pro with Public Mobile?

I've got the $120 12 GB 90-Day Plan, and have been quite happy with it for a number of years through a couple of phones, lastly a Galaxy S9 (with the exception of US data plans the last year or so...). Just ordered a Pixel 7 Pro, and wondered if ther...

WRXFiles by Good Citizen / Bon Citoyen
  • 93 Views
  • 4 replies
  • 0 Bravos

Resolved! Is the TCL 30XL compatible with public mobile?

Is the TCL 30XL compatible with public mobile?https://www.amazon.com/TCL-Unlocked-Display-Smartphone-Quad-Camera/dp/B0BCVRSWV5?ref_=ast_sto_dp&th=1 I want to get a phone but I want to get a cheaper one online it doesn't say its not compatible but its...

Dustylove414 by Great Neighbour / Super Voisin
  • 84 Views
  • 2 replies
  • 0 Bravos

Data

I would like to know how to reset data my data will not work it’s Ben a week

MichaelD5991 by Good Citizen / Bon Citoyen
  • 74 Views
  • 2 replies
  • 0 Bravos

activation

activated account and paid for first month. public mobile will not come up on iPhone 11. previous provider was Telus through work. how on earth do e get public mobile to come up? have been turning phone off and on to reboot for 24 hours

cjvg by Good Citizen / Bon Citoyen
  • 130 Views
  • 8 replies
  • 0 Bravos

Use iPhone 13 in us

I have the $60 us plan, grandfathered.will my iPhone 13 still work properly in us after the end of the year. I understand most major players are changing from 3G. Will my phone go to LTE automatically?? Expect to be south for approx 3 months

Donski51 by Good Citizen / Bon Citoyen
  • 261 Views
  • 19 replies
  • 0 Bravos

Resolved! No Response from Customer Service Agent for 4 Days

Hi,I am still trying to sort out the issue of my phone order being stolen. My original post is here:https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-Order-Got-Stolen/m-p/905532 I tried to open a ticket with PM on Thursday and it would...

lm4789 by Great Neighbour / Super Voisin
  • 199 Views
  • 8 replies
  • 0 Bravos

Requesting record of phone used on my account

Hello, I need to get a record of the phone that was being used on my account, including IMEI/serial number if possible. How do I request such a record? I recall we used to be able to see what phone is used on the account in the old self-service porta...

borromeo by Good Citizen / Bon Citoyen
  • 130 Views
  • 13 replies
  • 0 Bravos
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