Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My son lost his phone and some found it and activated his plan by charging my account. I want to speak with an agent to block the number or I tried to cancel his plan but I do not know the pin number complete the process, I really need help. what do...
Hello,I would like to give my old iphone to my mother, but need to have it unlocked. Is that something Public Mi
Apparently the A50 supports 4G, but, recently I was unable to make a crucial within-US call with the add-on (but was able to access the internet). After the crisis had passed and much googling, I deselected AT&T which for some reason the phone kept s...
I have a physical SIM card in my iPhone 11 but need to switch to an eSIM as I purchased an iPhone 17. When I try to follow the steps to purchase an eSIM in the Public Mobile app on my iPhone 17, it says "Payment Failed! Please try again or use a diff...
Hello,I've been with Public Mobile with eSim for a while now. I bought a new cell phone and to transfer from Android to Android to the new phone, I removed the eSim from the old one and used the QR code that Public Mobile sent me to add it to the new...
I activated service but my public mobile eSIM is not downloading. I bought a physical sim but to activate it I need a 2FA, which won’t work because my eSIM isn’t functioning. I tried contacting support but that also needs a 2FA and that won’t work be...
Hey all,I just got a new phone and don’t want to change numbers again, and I’m wondering if it’s possible to migrate my eSIM number to my new phone. When I set up my new one I clicked on the option to migrate numbers, but my public mobile number wasn...
I received text messages about switching to telus because of the 3g network shut down. But I switched to a newer cell phone, does it now mean I will be ok? I have 5g and volte....how can I know for sure my service will not be interrupted?
My daughter’s phone stopped reading her physical SIM card, it works in my phone. I have her on a pretty decent plan and I was wondering if I have to cancel that plan and get an eSIM with a new plan, new number or is it possible to transfer? I appreci...
I put new SIM card number. And touched “save changes “ then “ ! “ mark came up. What does it mean? I checked new numbers again. It was a correct number.
Since upgrading my phone from iphone 11 to iphone 17 with e-simm, I have been having intermittent connection for data services.
I have a new Iphone 17 pro Max. May you give me instructions to add E-sim card for this iphone, please? Thank you so much
I recently purchased an e sim but haven't received the qr code
Hello,I currently have a Public Physical sim. I bought a new Iphone and trying to get an esim. When I logged into the Public app I thought I was following the prompts for an Esim. But for some reason was able to purchase a new subscription, or a new...
Hello I currently have an iPhone 11 with a physical SIM and I am planning to upgrade to an iPhone 17 which does not have a physical SIM slot.I have read the FAQ around switching from a physical SIM to an eSIM, however, those instructions do not make ...
Why can I not use hotspot on this number?
Setting up a new device iPhone 15, purchased a new eSIM on the PM app and got the code on old device, pushed the bottun activate sim, spinning and waited and waited, and waited, rebooted, and still nothing. In the settings i can use a qr code, how do...
phone screen was cracked, wondering any chance to have a new phone ( or certified phone) via pubilc mobile or any other choices?Does Telus free phone work with pubilc mobile net?Thanks!
I lost my phone with my public sim. I have a new phone and public SIM cardcan someone help me retrieve my old phone number;I want to keep it and reassign it to my new sim and device. please help
I NEED to 'transfer' my eSim from my smashed device - to my other device. I have tried doing that HOWEVER, Public Mobile keeps sending the CONFIRMATION CODE to CONFIRM the TRANSFER to the phone number that is LINKED to the BROKEN CELL PHONE (the very...
My phone dropped on the ground. Everything works fine but the eSim I have been using for over a year has disappeared. On the Account option the only choice is to buy a physical Sim card. Why? What changed? My husband has the same phone with PM u...
I have a new iPhone 17, only supports eSIM and when trying to activate my new eSIM, the app is telling me it is not compatible. I do have an active eSIM on the phone and I am looking to add a 2nd eSIM so that I have two lines. My current phone is w...
How do I transfer my eSIM from an old phone that has died? I’ve read through the instructions on purchasing an eSIM via the website and that I won’t be charged for it because I’m an existing customer but I can’t figure out where to do that when I log...
Set up a new phone, with a phone # transfer. Can't text Android with iPhone, but can text other iPhones. Try a sim from another iphone and it worked. Is an issue with PM or do I wait until the number transfer
i would like my new samsung s25 ultra be blacklisted due to the fact that someone has stolen it and now its completely untraceable. what are my options and how would public aid me on getting a phone or am i leaving public mobile
I have a new device. The eSIM wont transfer. It's tricky because my screen is totally broken so it verifying anything w my phone is impossible. Suugestions? is it possible to buy a SIM card at a store? edited by computergeek541: changed category ...
Purchased esim yesterday, transferred existing number.Here's what I tried:Installed esim but the number wouldn't activateDeleted esimUsed QR code in email but it doesn't workCan't login to the app because everclear uses my phone number that is now in...
