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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9734 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20474 Views
  • 180 replies
  • 24 Bravos

Resolved! Buying a Sim card

Is there a participating TELUS Koodo store in Halifax, Nova Scotia?  My phone is too old to use an eSIM.

PJ53 by Great Neighbour / Super Voisin
  • 245 Views
  • 9 replies
  • 0 Bravos

Voucher/scratch top up cards

Hello, Where in Toronto can I find and purchase top-up scratch cards to add credit to my PM balance?   

Emal by Good Citizen / Bon Citoyen
  • 90 Views
  • 1 replies
  • 0 Bravos

Any plans on selling phones again?

If I remember well, Public Mobile used to sell phones some time (years?) ago?Is there any plan in the works to offer phones again?I would buy from Public Mobile 100% !!New or refurbs, either way I would love that.

Raul_Davalos by Good Citizen / Bon Citoyen
  • 232 Views
  • 8 replies
  • 1 Bravos

Resolved! SIM Card Not Free?!

My spouse was told by the local Telus store that the Public Mobile SIM cards are not free even though the PM web site says they are in their first time subscriber promotions. The store in question is listed as a physical pick up location for SIMs. TI...

DkB58 by Good Citizen / Bon Citoyen
  • 196 Views
  • 5 replies
  • 0 Bravos

Retail Locations for Vouchers

Hi! I am in the Maritimes but unsure where I can purchase PM vouchers? I only see them at Shoppers Drug Mart. Is there a link to the current locations? I'd prefer grocery stores, I've checked at our local Atlantic Superstore and Sobeys but nothing to...

Jessica1892 by Great Neighbour / Super Voisin
  • 188 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim Card

Hi. Where or how can I purchase an discounted sim card?

Someone_else by Great Neighbour / Super Voisin
  • 207 Views
  • 4 replies
  • 0 Bravos

Amazon SIM

Just realized I ordered a Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones) instead of an unlocked GSM SIM. I am on a subscription 5G @34.00 will I be be able to use the prepaid sim to replace my eSIM or does it require the more expen...

Phil1313 by Good Citizen / Bon Citoyen
  • 149 Views
  • 2 replies
  • 0 Bravos

SIM card return . . . Not!

Hi y’all. I guess this is more of a comment, as opposed to a question. My husband’s cell plan is with the big (monopoly) company and almost decided to go with Public Mobile, just like his smart wife! We went to a kiosk in the mall the day before yest...

JoJoBean1 by Good Citizen / Bon Citoyen
  • 302 Views
  • 4 replies
  • 1 Bravos

Resolved! Mobile Klinik.

Is every single Mobile Kninik owned by Telus or is there still any Dealer/Privately Owned or Franchised locations left?The two in my city carry Public Mobile SIM Cards, even the New Design so I assume they are Telus Corperate owned locations. I've be...

2021-11-16-MobileKlinik_Cambridge-003-scaled.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 534 Views
  • 6 replies
  • 1 Bravos

Why isn't customer service up to date?

It's been a couple of weeks and I haven't received the SIM card. I keep getting told by reps here to buy a one at a kiosk and to request for reimbursement. I've been to two kiosks (Koodo, Telus), and both were  confident that Public Mobile no longer ...

soyaa by Great Neighbour / Super Voisin
  • 335 Views
  • 5 replies
  • 0 Bravos

Resolved! Find SIM card

Trying to buy a SIM card in Red Deer. Any ideas? 

JBonnie by Good Citizen / Bon Citoyen
  • 520 Views
  • 7 replies
  • 0 Bravos

Resolved! Sim offer for $5

Hello ! I understand I may have just missed the $5 offer for a new SIM. We were hoping to get our daughter one for her birthday and have our whole family with PM. Due to the panic in Halifax about the fires, we could not avail of this offer. Any chan...

dreamboats by Good Citizen / Bon Citoyen
  • 813 Views
  • 9 replies
  • 0 Bravos

Cost of 3in1 SIM card

I see that the online purchase of a SIM card on the PM web site has been:$5, $10, and $10 with a bonus SIM ($5 each). And lately only $5. Would it be correct to say the prices are?:Web Site $5, Amazon sold by Public Mobile $6.99 on sale for $4.99, an...

Grinch by Model Citizen / Citoyen Modèle
  • 233 Views
  • 2 replies
  • 0 Bravos

Refurbished phone

Looking for tracking info on order 34xxxx? I purchased a refurbished phone… is it unlocked to use on any carrier?  Edit by Dunkman: removed personal information 

Johnnybees19 by Great Neighbour / Super Voisin
  • 527 Views
  • 5 replies
  • 1 Bravos

This is nice to see.

Public Mobile has a fantastic price for SIM cards. 1 only for $5. No longer have to buy 2 for $10. Well done PM!!!! And CCS is back to there floating pricing ..... is it based on the price of oil?  

Olive_Oyl by Good Citizen / Bon Citoyen
  • 1265 Views
  • 20 replies
  • 5 Bravos

On line SIM card order

We ordered SIM cards for new activations on Mar 15 which is 10 business days ago but no sign of them yet. The order number is 336565.  Can this be tracked to see if they were sent?

RF2 by Great Neighbour / Super Voisin
  • 589 Views
  • 8 replies
  • 0 Bravos

Prepaid Vouchers at Staples

I was trying to purchase some Public Mobile vouchers yesterday at a Staples and was told that they don't carry it in store. Staples was my first choice because I have some specialty gift cards that I have to burn. How often is the retailer list updat...

CuriousBadger by Great Neighbour / Super Voisin
  • 615 Views
  • 6 replies
  • 0 Bravos

Resolved! Credit

I need a credit for add on bought by mistake but not used

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