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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51662 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60024 Views
  • 186 replies
  • 30 Bravos

Resolved! E sims phones?

where can I find a phone that uses esims instead of sim cards?  I would prefer a pre-owned phone as I am on a very low pension. I am desperate as my phone is haveing a problem with reading my sim card

Sim Card

It's been over 10 days and my mom still doesn't have her sim card. Can I talk to a real person? Can I get a refund for the sim if I switch to an eSim?

FeeChon by Great Neighbour / Super Voisin
  • 384 Views
  • 3 replies
  • 0 Bravos

Purchasing a refurbished phone

I purchased a refurbished phone from Public years ago - looking to again but can't find them anywhere - have they stopped providing this service?

heatherpr by Great Neighbour / Super Voisin
  • 796 Views
  • 5 replies
  • 1 Bravos

Resolved! SIM card

What is the difference between these two SIM cards? I'm using eSIM right now and would like to switch to physical SIM

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nomnom by Good Citizen / Bon Citoyen
  • 525 Views
  • 1 replies
  • 0 Bravos

Return of the $10 plan?

I happened upon a Canadian Cell Supplies offer and what a deal they are offering from Freedom.CCS is offering a free sim card or e-sim and second month free. No activation fee. (Expires August 12th)Freedom is offering their usual plans but what caugh...

RavingRaven by Model Citizen / Citoyen Modèle
  • 560 Views
  • 2 replies
  • 1 Bravos

Where can I buy public mobile voucher?

Hi, I want to buy a Public Mobile voucher/gift card in a store. As listed here https://www.publicmobile.ca/en/on/payment-voucher. I checked with Real Canadian Supperstore, Loblaws (Vancouver) but they said that the service no longer provides Public M...

HieuPhoebe by Great Neighbour / Super Voisin
  • 4532 Views
  • 9 replies
  • 0 Bravos

where to buy PM voucher

Before PM changed everything online and no physical store anymore, I was used to buy some PM vouchers for my friends as gifts. but now it seems to nowhere to buy this.  Even though I want to find a physical place to top up my account, there is no way...

location to pick up PM sim card

Does anyone know at what address I can pick up PM sim card in either Regina,SK or Calgary or Edmonton, Alberta? This locator https://publicmobile.ca/en/on/pick-up-SIM does not work on anywhere. Thanks!

richardsmile by Good Citizen / Bon Citoyen
  • 2428 Views
  • 4 replies
  • 1 Bravos

SIM card

I live in the Chatham- kent Ontario area, Where can I pick up a SIM card as my phone is not able to connect to an e SIM card as I want to be a new customer 

Sonia01 by Great Neighbour / Super Voisin
  • 1171 Views
  • 6 replies
  • 0 Bravos

Resolved! Buying a Sim card

Is there a participating TELUS Koodo store in Halifax, Nova Scotia?  My phone is too old to use an eSIM.

PJ53 by Great Neighbour / Super Voisin
  • 2084 Views
  • 9 replies
  • 0 Bravos

Voucher/scratch top up cards

Hello, Where in Toronto can I find and purchase top-up scratch cards to add credit to my PM balance?   

Emal by Good Citizen / Bon Citoyen
  • 905 Views
  • 1 replies
  • 0 Bravos

Any plans on selling phones again?

If I remember well, Public Mobile used to sell phones some time (years?) ago?Is there any plan in the works to offer phones again?I would buy from Public Mobile 100% !!New or refurbs, either way I would love that.

Raul_Davalos by Good Citizen / Bon Citoyen
  • 1513 Views
  • 8 replies
  • 1 Bravos

Resolved! SIM Card Not Free?!

My spouse was told by the local Telus store that the Public Mobile SIM cards are not free even though the PM web site says they are in their first time subscriber promotions. The store in question is listed as a physical pick up location for SIMs. TI...

DkB58 by Good Citizen / Bon Citoyen
  • 1634 Views
  • 5 replies
  • 0 Bravos

Retail Locations for Vouchers

Hi! I am in the Maritimes but unsure where I can purchase PM vouchers? I only see them at Shoppers Drug Mart. Is there a link to the current locations? I'd prefer grocery stores, I've checked at our local Atlantic Superstore and Sobeys but nothing to...

Jessica1892 by Great Neighbour / Super Voisin
  • 1984 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim Card

Hi. Where or how can I purchase an discounted sim card?

Someone_else by Great Neighbour / Super Voisin
  • 1513 Views
  • 4 replies
  • 0 Bravos

Amazon SIM

Just realized I ordered a Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones) instead of an unlocked GSM SIM. I am on a subscription 5G @34.00 will I be be able to use the prepaid sim to replace my eSIM or does it require the more expen...

Phil1313 by Good Citizen / Bon Citoyen
  • 866 Views
  • 2 replies
  • 0 Bravos

Where can purchase a new SIM card in store?

My Friend wants to purchase a PM sim card from Walmart or London drug but was told there are no more sim card in those store. Do anyone knows what happened?

GegeYing by Great Neighbour / Super Voisin
  • 2191 Views
  • 5 replies
  • 0 Bravos

SIM card return . . . Not!

Hi y’all. I guess this is more of a comment, as opposed to a question. My husband’s cell plan is with the big (monopoly) company and almost decided to go with Public Mobile, just like his smart wife! We went to a kiosk in the mall the day before yest...

JoJoBean1 by Good Citizen / Bon Citoyen
  • 1753 Views
  • 4 replies
  • 1 Bravos

Resolved! Mobile Klinik.

Is every single Mobile Kninik owned by Telus or is there still any Dealer/Privately Owned or Franchised locations left?The two in my city carry Public Mobile SIM Cards, even the New Design so I assume they are Telus Corperate owned locations. I've be...

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Priority by Deputy Mayor / Adjoint au Maire
  • 2100 Views
  • 6 replies
  • 1 Bravos

Why isn't customer service up to date?

It's been a couple of weeks and I haven't received the SIM card. I keep getting told by reps here to buy a one at a kiosk and to request for reimbursement. I've been to two kiosks (Koodo, Telus), and both were  confident that Public Mobile no longer ...

soyaa by Great Neighbour / Super Voisin
  • 1001 Views
  • 5 replies
  • 0 Bravos
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