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Forum Posts

Resolved! problems purchasing phones

I currently have one public mobile account and want a second for my wife. Also our phone is dying. So we want to buy 2 phones and one sim card. The store won't let me do it. It says you can only purchase a maximum of 2 phones.

Resolved! Referral reward taken by kiosk worker

Hi, I signed up for public mobile in June. My wife has a account, so I asked the kiosk cellphone agent to ensure my wife was getting the referral, but I wasn’t sure what her code was. The lady asked another person to help and we got a code. When I ju...

TroyM by Good Citizen / Bon Citoyen
  • 340 Views
  • 26 replies
  • 1 Bravos

where to buy a SIM card (Brampton, ON)

Good Day everyone, Where can I get a SIM card to buy, I am in Brampton, ON. Amazon is out of stock and it seems as there is some delivery problem purchasing online. Thanks

kltt by Good Citizen / Bon Citoyen
  • 109 Views
  • 7 replies
  • 0 Bravos

Resolved! New SIM card

I ordered a new SIM card but it has not been delivered. Can I cancel the order and purchase one at a local Telus store

Chrisleggs67 by Great Neighbour / Super Voisin
  • 118 Views
  • 6 replies
  • 0 Bravos

no more retail?

Hello, I was really looking forward to changing over today but I was told that Public Mobile has pulled out of all retail locations and has moved to strictly online. I still ordered my SIM card this morning and will patiently wait but not being able ...

Momma22 by Good Citizen / Bon Citoyen
  • 94 Views
  • 4 replies
  • 0 Bravos

SIM did not arrive

its is already more then 8 days still i haven't received my sim card 

cdmaruna by Great Neighbour / Super Voisin
  • 100 Views
  • 5 replies
  • 1 Bravos

Resolved! SIM cards discontinued?

The cell store that used to sell public SIM cards says they are no longer available and have been discontinued - is this correct?

cv1 by Great Neighbour / Super Voisin
  • 121 Views
  • 5 replies
  • 1 Bravos

Resolved! Phone not delivered

Hi,I wrote to someone last friday and she told me that I would have more information about my phone that was not delivered and that I ordered 1 month ago. I would like to know if my package is on the way.Thank you for your time,Louis Allard

LouisAllard by Great Neighbour / Super Voisin
  • 114 Views
  • 2 replies
  • 0 Bravos

Find a store function is not working

Hi. I live in Calgary, Alberta My postal code is T3B 2C#. The closest store to me is 'Koodo Store,' at Market Mall. When I call the number of 403-288-1228, there is no answer or a place to leave a message. I'm trying to determine store hours! Help ap...

carldasilva by Great Neighbour / Super Voisin
  • 128 Views
  • 6 replies
  • 0 Bravos

Resolved! Wrong Address when I ordered 2 SIM cards, order number 297766.

I have just ordered two SIM cards, order number 297766, but I forgot to include my apartment number in the shipping address. The billing and shipping address is: Michelle M 7 Bxxxxxx Court UNIT 7xx Town, Province X0X 0X0 Please add "unit 702" to the ...

Resolved! Buying Public Mobile SIM Cards Offline

In the event that I need to buy a new Public Mobile SIM Card, is it possible at all to still buy them at a retail location (besides Koodo stores)? I've read that Public Mobile has changed SIM Card distribution to online, but I've never really liked o...

Bookworm88 by Good Citizen / Bon Citoyen
  • 515 Views
  • 24 replies
  • 1 Bravos

Distributor

Why does the main page say distributor changed and to get a new SIM card? Is this for everyone or new customers?

trudy1 by Great Neighbour / Super Voisin
  • 101 Views
  • 3 replies
  • 0 Bravos

Resolved! London Drugs dropped Public Mobile?

Why did London Drugs tell me that they don't activate Public Mobile sim cards? They said they would rather promote Koodoo than Public Mobile?Where else can I activate Public Mobile sim cards other than your website?The salesman at LD said Public Mobi...

michaelcwei by Great Neighbour / Super Voisin
  • 566 Views
  • 26 replies
  • 0 Bravos

Resolved! Order

I ordered a phone on line - UPS says they delivered it - I didn't get it - now someone has my phone and - now what? who do I call ? this strip bot on here is of no help and no phone numbers or customer support... maybe I am out $200 - Can anyone sugg...

Mlarkin826 by Great Neighbour / Super Voisin
  • 250 Views
  • 11 replies
  • 0 Bravos

Resolved! new activation not working

I am cellphone store selling public mobile service.I activated a plan for a customer but the sim is not workingI tried in different phones and still its not working

cellquest by Great Neighbour / Super Voisin
  • 276 Views
  • 8 replies
  • 0 Bravos

Resolved! referral credits did not come

I purchased a sim card on April 26 in a kiosk of Bridlewood mall, but both of us still did not get $10 credit or messages. The registration was done by the guy in the kiosk. And now he is gone and another girl there said they are non business of this...

lubecca by Good Citizen / Bon Citoyen
  • 324 Views
  • 9 replies
  • 0 Bravos

Resolved! Sim not arrived

Yeah I ordered a sim on the 19th of April and it still hasn't arrived , I talked to the customer support agents of public mobile via community DM and they said they can send me another one or I can go pick up one at a store or kiosk , first of all yo...

Mangat7 by Great Neighbour / Super Voisin
  • 231 Views
  • 7 replies
  • 0 Bravos

Resolved! SIM Card

I ordered a new SIM card - Triple Punch SIM Card × 1, but up to date, I have not received the SIM Got notification on Mar 23/2022 that it's been shipped but i have not received itThe order number - 288176

Shola by Great Neighbour / Super Voisin
  • 213 Views
  • 5 replies
  • 0 Bravos

$1.99 Public Mobile SIM cards

Canadian Cell Supplies has public mobile SIM cards on sale for $1.99 for a limited time. Free shipping via Canada Post. https://canadiancellsupplies.com/collections/latest-products/products/public-mobile-multi-sim-card-3-in-1-standard-micro-nano-lte-...

Resolved! My Cell Phone hasn't Arrived after 1 Month of Purchasing it online.

I posted a post a while ago, maybe even one month ago about how I still haven't received word or delivery of my cell phone that I had purchased on February 24th, 2022. As an update, I decided then to contact a customer service agent who then helped m...

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PaulP2 by Good Citizen / Bon Citoyen
  • 423 Views
  • 10 replies
  • 1 Bravos

Resolved! Lost the SIM card

Hi FolksI lost my SIM card with an activated plan before create MyAccount. Could I transfer the plan to another number through a store?

Sidneymva by Great Neighbour / Super Voisin
  • 302 Views
  • 6 replies
  • 0 Bravos

Resolved! shipping info???

i ordered a phone from Public on Saturday but still havent received any shipping information. Will I, or does the phone just show up?

JAYLEN_ by Great Neighbour / Super Voisin
  • 168 Views
  • 2 replies
  • 0 Bravos

Resolved! SIN card

I lose my SIN card.How can I buy the SIN card with my old number?

DanhongChen by Great Neighbour / Super Voisin
  • 256 Views
  • 5 replies
  • 0 Bravos
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