Esim transaction

[Moomba]

Esim transaction reversal 

[BKNS27]

@Moomba 

Did you purchase a eSIM and found out your phone is not compatible?🤦‍♂️

You need to purchase a SIM and login to your account and go to the Profile section and Change SIM Card Number.

[DDM69]

Huh?  What's your question?

[JRod]

@Moomba 

Are you a new or existing customer? If you are a new customer eSIM’s are free of charge.  If your device isn’t compatible pick up a physical SIM from a telus corporate store or from Amazon and then have customer service put it on your account.

https://www.publicmobile.ca/en/bc/pick-up-sim

https://www.amazon.ca/dp/B06X9ZGDWG

But if you’re an existing customer and have discovered your device is not compatible with eSIM you can contact customer service to see if they would be willing to refund you.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).