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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM card

Someone stole my phone. I got new phone and bought new SIM card it won’t change when I type it in in my account. How can I activate this to my account

Resolved! Unable to receive incoming calls or text

It’s been a week and moved fromVirgin mobile and transferred the number but still can’t receive incoming calls or text . Pls guide & resolve this issue .

Resolved! Addon Usage

I am currently in the USA. My Public SIM card has been out of my phone for a couple of months. My Public Account is still active. My account shows under Addon Usage, that I have US Roaming - 1Gb data left - 10/10 Days Left, 483 mins left .... perhaps...

Resolved! No Service

On March 14th 2023 I had 0 use of Data but on my account I have over 1 gig, on March 15 2023 (today) I tried to make a phone call and it tells me I am not registered on a network. My plan expires on March 17th 2023? So why am I not getting the servic...

Resolved! SIM CARD

Order 326414 confirmed. I bought more than one month ago.

Resolved! Very bad signal in Montreal

Hi, I'm in Montreal's suburb, and for almost a year now we have a terrible signal at home (main and upper floor, not basement only). It's between -115 dBm and -100 (at best!). We have 3 different phones (all with PM), and all 3 show pretty much the s...

Resolved! Line inactive on the last day

Hi, My last day of the plan should be today. (it says Current Plan Cycle: Feb 13, 2023 - Mar 15, 2023), but no it seems to be inactive already. Why?

What is wrong?????

I have the same issue plus. When I finally got my add-on to activate. Us roaming. I am only able to voice talk for. 2 min....then. I hear. 2. Beeps. And line drops. It takes me at times 30 minuets to get On my site to see or make a comment on this si...

Montreal outage

Hey.Its been since yesterday that i cant access data. I have 3g plan. I cant send MMS either... Settings on phone are ok. I do have data left over.I know someone else talked about a shortageIs there a shortage?how can i get confirmation of this tha...

Resolved! $15 100 minute plan available or not?

Trying to activate the $15 100 minute plan. Looks like it is no longer available. Any thoughts?

Resolved! Suspending service due to travel.

I have been lurking around here for years and should know this. Let’s say I have enough in my balance to pay for 2 more cycles. I can keep my number and my account for 90 days and not pay as well? Correct? And balance is untouched? And can I suspe...

Resolved! Got a new phone - need a new sim card

Hi there, I upgraded my phone to Iphone 13 and I need a new sim card that fits. Would you ship a nano-sim card to me? Thanks, Jamie

Resolved! Trying to activate account

when trying to activate account my phone number is not being recognized as Canadian Why?

Phone not working

My account is active but can’t make calls. I can text and access data but not make or receive calls.

Can't access account and phone cut off

Need to pay my phone bill and can't access account to reactivate because it's under a deactivated email. How do I resolve this? I have the correct password but it wants to send a confirmation to my deactivated email which I have no access to. And the...

Samsung Galaxy S10 Dual Sim Model: SM-G973F/DS (International model)

Hi,I want to know if the Samsung Galaxy S10 Dual Sim Model: SM-G973F/DS (International model) is compatible with Public Mobile. I move my sim card from my old Samsung Galaxy S6 and move it to my new Samsung Galaxy S10 Dual Sim.I have a terrible sign...

Is it possible to change my public mobile account email

I got two SIM cards today and when I activated my sister's first I used my email because I thought they would let me add the phone number to the same account but turns out that's impossible. Is there a way to change her email address so I can use tha...

Resolved! "Canada-wide Talk Booster" Label Misleading

I was running low on minutes so I went shopping for Add-Ons and found Canada-Wide Talk Booster 500. But apparently Canada-Wide Talk Booster 500 has no relation to local 100 Minutes Canada-Wide Talk, because it is in fact 500 one-time Int'l LD, not lo...

Resolved! Renewing plan earlier

I am trying to renew my plan early for the purposes of data. Can a mod please assist with early plan renewal?

Resolved! Incorrect Info in 611 Text Messages & Plan Usage in My Account

Not sure what's going on but I received a 611 text message stating that I've used 100% of the data included in my plan even though the plan usage in My Account states that I still have 64 MB left in my regular plan and 1 GB left in my add-on?!? And a...

Resolved! Buying new phone, understanding carrier compatibility

Hi, I'm trying to buy a new phone. It's not one offered through Public Mobile. But I'm confused about what to look for: Does it need to be unlocked? Does the listing need to say it supports Public Mobile as a carrier? Are there other carrier...

Resolved! activation failed

I was not able to complete the activation

Resolved! Lump sum payment

I have a pre-authorized payment plan. I want to make a lump sum payment in case the entire financial system goes down. How can I do this?

No service after plan change

I changed the plan with immediateeffect two hours ago. There is no data service so far. How can I fix it?

Phone cuts out

My phone cuts out when talking to my friend who always calls me from the US. There are long pauses where my phone cuts out and I can't hear her and sometimes I hear some screachy interference noises on my end and she sounds like she's breaking up. Sh...

Wifi calling & Apple Watch pairing

Is there anyone else out there that has an issue with not being able to connect to wifi calling and/or Apple Watch pairing through their mobile device ? I live in a remote area, and find this could very well be a potential safety concern. It may ne...

Data not working

Hello communityI am in Montreal and today my data wasn't workingAnyone has experienced the same?Thank you for your help

Resolved! I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM

Just venting... I am going to activate the SIM this weekend.I know it's non-refundable, but is there any way that I can get a $10 credit?(Just like price guarantee program at stores)

Payment for service

I try to use 611 number to renew my service which expired a day ago, but it was ending my call right away.Does not give me an option to pay.Also, when I tried to login to my account via https://myaccount.publicmobile.ca it crashes with a message th...

Not receiving some sms text messages ever since I switched to Public Mobile.

I switched from Bell to Public Mobile 2-weeks ago and ever since I have not been receiving SMS text messages from certain contacts/phone numbers, both Android and iPhone. I have the same Android phone that I had with Bell. I tried restarting the phon...

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