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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I forgot my account

How can I create new account since phone is stopping working now. I can’t make payment now

Resolved! Activation Issue

Hi, I got error 821 while trying to activate my sim. I need a moderator

Resolved! Missed a payment

my preauthorized payment card stopped. So, I missed my payment. Now I wanna pay and get back the plan I was on with the offer.

Resolved! Upgrade plan

Trying to up grade my plan but it’s not going through any suggestions on what might be going on

Unable to dial out of Canada

I've tried all the different ways ( exit code + country code + number ) and I can't place the call. I have intl minutes so it's not an account issue.

Resolved! Cannot switch from base 3G plan to 4G--it just spins and spins, never activates. Tried last 3 days

Cannot switch from base 3G plan to 4G/$40 plan--it just spins and spins, never activates. Tried last 3 days, over and over.

Resolved! Charged twice on my credit card but no Sim card sent

Please cancel my order that I placed on March 13 . You have charged my credit card twice aand have never send me the sim card!!!!! Order no. 329500

Resolved! Porting from Rogers

Hi Everyone. Just ported my mom's phone from Rogers to Public. She can place calls, but cannot receive. How long does a port usually take to complete?

Resolved! Porting Problem

@members I missed the link to port to my new sim here,I need help with receiving a new link

Celluar service outage

Does anyone know what the current problem is with cellular service in eastern Ontario?

My data add on is not working

Purchased extra data and it is not showing up on my account. I have resigned in twice.

Resolved! Bonus minute

If I upgrade my plan will I loose my Christmas bonus minutes and data I haven’t used yet

Resolved! Phone not connecting to cellular network in Alaska. Worked fine last year, any tips?

I purchased a US Roaming and Data package from Public Mobile. It's been working decently throughout most of the USA but for some reason I have zero signal, no data and no service in Anchorage, AK. Any tips on troubleshooting? I've restarted my phone ...

Resolved! Lost phone activate new sim

Need to activate new sim thanks

Resolved! Port my number from Freedom Mobile

i want to Port my service from Freedom to Public Mobile .. Plz clarify the below1- Process to switch2- Do i get caller id, unlimited call conferencing, call waiting etc3- How do i trust that Public Mobile coverage is ll over canada because i travel a...

Resolved! Certified Pre-Owned Phone order cancel

I want to cancel my order for a phone

Not getting voicemail notifications since 'reset'

I wasn't able to use my phone, but texting worked...you guys helped me get a hold of tech support and they were able to 'reset' something on their end and my phone started working like normal again... EXCEPT I stopped getting voice mail notifications...

Resolved! port-out validation sms not received

Hi! I am trying to port out from PM to Chatr. It's been 1 hour and I have not received any validation sms from PM. Can you please help? Thanks!

Resolved! Please Help

@ ModI think I did the @ sign correctly to have a private chat with a Mod can you please advise, I wan to include my account info in a private conversation with a Mod. Issue is I lost my cell phone, I bought a new phone and a new sim card but I can't...

Resolved! Change plan is not working

Resolved! Balance

If I had a 2$ balance how could I use it up? Or can it never be used and I lose 2$?

Resolved! Adding 1 to Contacts

I have an Alberta number. I used to be able to phone friends in BC and PM automatically added the 1 when i called them from my Contact list. Last year I moved back and continued to phone them in the same way. Now, suddenly in the last 2 weeks, when I...

Resolved! Free SIM card

My husband and I signed up for the recent promotion for a free new sim card. My order confirmation, was received March 15 and is # 336244.My husband, Greg Santi, received confirmation # 336239 also on March 15. It says we should receive the SIM cards...

how to create my account

Resolved! Rewards

How does redeeming and earning work? and can you save your points up to redeem later?and when you redeem does it just add a balance to your account?

Resolved! Is there VoLTE?

Does public mobile have volte calling?

Reactivation

I had a number for a while and it has been suspended for a few months and permanently deactivated, is there anyway to get it back?Or do i need to make new account with new sim??

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