Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am not sure which post I should make this suggestion in so please help me redirect it to the correct one if I post this in the wrong one instead of deleting it. I know Telus offers the below with EverSafe but I am hoping Public Mobile eventually w...
I trying to activate a new Sim card. But I am unable as Public is trying to send a code to an old number I had last year. I'm also not able to properly log in so I'm not able to speak to an agent. Can anyone please help ?
Hello Looking at my account online, I see that it daily lists an unfamiliar incoming and outgoing call from this number: 1 (778) 580-4001.I have never received a call on my phone from this number and I have never called this number. It is not listed ...
My account is on hold due to my auto-renewal card being declined. It shows that I have 90 days to renew the plan before I lost my number. Just wonder if I would lost my loyalty reward after I renew my plan? Loyalty reward mean the 1 dollar discount f...
HI All, We have a list of 3G and 4G bands that PM uses and we use that to confirm if phones will work hereHow about 5G? what bands 5G works? And there will still be phones (mainly Asian and European) that will not work on PM 5G network? or there will...
so i got a text says i need a new phone (old lg g5)samsung a53 5g model cwb4 and abovebut i only see models that start withSM-A536W will it work
If I have a 15 day U.S.A add on can I still use my phone in canada
Is the 15 day U.S.A. talk and text $15+ TX give you 15 days usage
I have lost my phone and I cant access my public online account anymore as eversafe keeps sending the 2-factor verification code to the the very number that is lost, that I don't have access to. Eversafe doe not offer alternatives for account recover...
You have some good plans Lots of Data Get better speeds with 5g plan with Canadian lte older phone? Not iPhones s but please help.Like plan and what does it mean Promo?Any idea how fast? Looking for info to help evaluation with experience.unlimited s...
Hello, @CS_Agent my transfer has not worked on the public mobile side. I have been trying to get ahold of someone for 2 days. can I please have a contact info to talk to a representative. thank you.
I just got this message from a Friend Referral whome I assist with Account Management, for context he was on the $40 • 15GB Plan up until August 13th with no issues and everything was working fine August 12th and prior when he was on the 15GB Plan. I...
Need to remove my credit card on my account
my wife and I are in the US. We each bought the roaming with unlimited talk. On day 15, Our accounts showed that we still had roaming, but when we tried to place a call the automated message said we had no minutes. When I tried to purchase roaming ag...
I accidentally bought an add-on that I didn't need and then purchased the one that I did (unlimited talk and text in the US versus unlimited talk text and some data in the US). Is there any way to reverse the charges on the first one? I now have two ...
I have been trying to.get assistance with my account for 3 weeks now qnd cannot because I'm not always around wifi . I have money sitting in my account waiting for the system to.lwt me in so I can renew my plan. It says let's continue your session an...
How can I get connected to a customer service agent?
Until a few minutes ago, my android phone didn't work. It used to work and is now functioning properly. I had incoming calls today from a friend and my smart phone didn't ring. Text and data are fine. I have subscribed with "100 minutes Canada-wid...
I can't past "LET’S COMPLETE YOUR ACTIVATION."I log in, then I get, let's complete your activation, I click "Resume Activation" and it brings me to the login page again, I enter the credentials and it says "Email and password do not match." I tried F...
I haven’t been able to receive phone calls for a few days I would like to have somebody check to see what’s going on. Maybe they can refresh the network on my end or something like that see if that helps. Or if there’s other problems wrong with my ac...
I bought the 200mb data add on at 5$ and its not showing up in my subscription and add on page on my account and I don't think it was ever applied to my account.
Have been increasingly frustrated with the loading speed on data lately. I had a 3G plan that was dirt cheap so didn't realize they introduced 4G and 5G plans! Has anyone experienced extremely slow loading on their 4G plans? Deciding if I want to sta...
I used a referral code when I signed up for my PM account. I have a welcome bonus and 5% bill credit show up under My Rewards already but when will I see the $10 bill credit?
How do I port my koodo prepaid phone number
If I get one of the new Canada-US plans, can I call from the US to Canada or is it just for calling 'within' the US and 'within' Canada. I'm thinking of subscribing for the months that we travel to the US during the winter.
I recently upgraded to a Samsung Galaxy A34, which I'm led to understand is compatible with Public Mobile's 5G network. I was keen to switch to a 5G plan on Public Mobile once they became available, but after I did, my phone won't connect to one. It ...
My iphone11 has been checked thoroughly by Apple and a technician and the reason given for people being unable to hear my voice when I phone them is a problem with my service provider. I call from the same location with the same Public service from m...
