Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data disappearing faster

When I took on the basic plan I used my 250 data cautiously and never went over. Now I’m using it even more cautiously and keep running out.

Resolved! Not getting my friend referral discount

I signed up a friend with my referral discount but am not receiving my referral discount.

Resolved! Current plan does not match the plan I paid for.

Hey.Back in September I changed my plan to the 20GB LTE promo plan on renewal. Looking at my account payments and I was charged for this both in September and 2 days ago on renewal however on the main account page it's still showing that I'm on my o...

Resolved! Text from Public saying my phone will not work after June 2023? ? reply from support requested

I got a very unwelcome text today: "Public Mobile here. Starting June 2023, some of the older phones on our network will no longer be able to send or receive group, photo and video multimedia messaging (MMS) due to a service update. You are being con...

Resolved! SIM card has not arrived

I ordered my SIM card on September 8th and it still has not arrived (7 weeks later).

Cannot use phone even though the account is active

Hi, Made a switch in phone plans the day before my plan expired, and forgot to switch the autopayment credit card. My account got suspended, then I changed the credit card last night. It was only suspended 1 day or less. Payment was successful, accou...

Resolved! Points

Hi, do the points you earn in a month accumulate each month until you use them? Or do you have to use them all each month?

Resolved! Service

Keep getting message saying that I have no minutes left. But my service is unlimited. What is happening? Thx

What contributes to Data usage?

Brand new here and my daughter set me up on the basic $15/mo plan, so minimal data but I used it all within the first 5 days of having this phone and have no idea how. I have no apps on the phone, no web searching etc. It is basically just for emerg...

They suspended my account and giving error to sign in my account. How I can make a payment?

Resolved! Re: Changing plans

I found I have a total of 11gb data of those "one-time" / "holiday" bonus in my account.Now, what if I switch my 4G speed plan to 3G speed plan - will the bonus data also downgrade from 4G to 3G?Thanks in advance!

Resolved! I have active unlimited call plan but cannot make a call because i have used all my available minute

I have an unlimited calling plan and its active. It was working fine on the same device for months but just today after recharge, i am getting - could not make the call because you have used all your minutes. Restarted my phone few times, tried the s...

Resolved! Account is still not activated

Hi, my account was deactivated yesterday because the credit card on file was expired. I realized it this morning and made the payment online immediately. My account still have not been activated. Can you please help me activate the account, full ...

Resolved! Missing my refer a friend discount

Hi I have referred 3 people now and still have not seen any discounts applied? it has been months.

Resolved! PM Sim Activation - Prepaid Visa Card

Hi there,I have recently moved here from Australia and am trying to activate my PM sim. I only have a Canadian Mastercard debit card so was unable to use this or my Australian cards to pay. I read on one of these posts that I could purchase a prepaid...

Sim Card deactivated

I purchased a SIM card a while back but my phone broke so I wasn’t able to use it for a while. Finally got it fixed and tried to reactivate it and paid online for my plan but my phone still won’t work. Please help. Do I need a new SIM card??? What ha...

Resolved! Phone upgrade

I want to upgrade my iPhone 7s to and iPhone 11. Do I need a New SIM card?

Resolved! Contact

I need a contact phone #for public mobile

Resolved! Promotion

I signed up for a plan with 1GB with the additional 2GB promo in September 2022. I still have not receive the additional 2GB to my plan and for 2 months I have run out of data as a result. The promo was for 12 months.

Resolved! Upgraded 12 GB Plan offer.

I just purchased a sim card and activated it this morning. After doing so and logging our, I went back to the Public Mobile website in order to see if I could log into my account, and there was an offer for plans of $40 or more to get 12 GB for 12 m...

Resolved! My Public Mobile number is being used by someone and it is not me

I've been getting call backs and texts regarding my cellphone number. Apparently, someone is using my cellphone number to call and text people, and it's not me. Has anyone else had this issue?

Resolved! Change email adress

I will be leaving videotron and I need to change my email adress

voucher payment

voucher payment not processing payment

I added my voucher payment to top up my account as usual. Says now my account is suspended for non payment? Not sure what's up with that? I am also unable to log on to my account...there is $58.58 on my account, why is my account suspended??? Please ...

Resolved! trying to make a payment

I am trying to make a payment and it is trying to send me an email to verify my identity but i can't access my email at this time due to forgetting my password for it and can't get the email to change my password though text as my payment is due on m...

Cell Service

I have had no bars for telephone service in two days. i can not make calls or receive them. my account is active. i have reset my phone, i have toggled airplane.

Resolved! Can’t confirm email

Trying to log in but it says I have to confirm in my email and I don’t have access to my old email

Resolved! Update credit card information

I’m trying to update my credit card information but it is not being accepted. I keep getting a message saying that I need to pass security verification first. No verification code is being emailed to me. How do I update my account?

Resolved! Not receiving text messages

I have an iPhone 8. I am able to receive text messages when I’m on wi fi but not able to when I am not on wi fi.

Phone not working

Hey guys, My data is working fine but I can't make regular calls on my phone. My plan is active and I've tried restarting the phone. Any ideas?