Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This should be a relatively simple process however has proved to be impossible. My calling and texting have stopped working on my phone for reasons I don't understand. I'm trying to sign in, however, I forgot my password, and the verification email i...
Hi still waiting for the sim I ordered on March 4 when I am going to get it?I want to cancel my business with you if I don’t receive an answer from yo
Hello fine folks,I've been able to set up a new number on my new phone, but would like to transfer my recently deactivated old phone number. I'm not able to do it here because access is required to the old number. Since I cannot receive texts or call...
I have a plan $40 for 15GB 4G, suddenly it now changed to 5GB without notice. I looked everywhere in Community and realized there were some advice how to resolve issue (with incognito/private window, with refresh button), but it dosen't help me to re...
Hi,I just registered a new sim and account and when I attempt to log in to the site to my account section I get a error webpage thatjust simply says "forbidden"
My phone has not been accepting calls or text and I can't make calls or texts and my data isn't working. Is there a service outage?
Hello, Can you reopen the case above?I replied there, but I'm not sure if it is still open. Thanks!
Hi,There seems to be an issue with my number being transferred over to public, as my old provider is still billing me and I’m unable to receive calls for the last 6 months. Also I signed up during the promotion of receiving a discount but have not go...
Hey all, I was responding to another thread about current plan offers and decided to check self serve before posting in case the plan I was going to recommend had been removed and notice PM has added two more 4G plans and removed one. Alas, nothing ...
Hi all, ----edit--- SOLVED --- I just activated my new SIM card (first time), got the number and paid the plan (40$). Then the website went down. So I dont remember my phone number, SIM card still does not work, did not get any confirmation email or...
How do I set up a "my account"
Hi, since a week ago, i cannot make out going calls unless I add a 1 in front of the number. My public mobile number starts with 416 , even when I dial a 647 numberI have to add a 1-647 for the call to go out. Is this expected ? I also think this i...
Is Data service down for anyone else? 2 people in my home with active accounts and no data service. Seems to be some reports on twitter also, but no updates or acknowledgment from Public Mobile socials, which seems to be all but abandoned.
I have a balance for the following month but my account still says it's temporarily suspended
Hi, I created an account with public mobile then transferred the number to freedom mobile a year ago. It seems like I have been getting charged since then, even though my number is not even recognized by public mobile. I’d like to get in touch with c...
Input my money on my account and device has not resumed
I lost my phone, with my SIM card in it obviously. I want to keep my old number and add my new phone to my account. Not really sure how , simbot wasn’t helpful
Hope this saves someone else some time.Tried several apn settings found on line, this is what finally worked for me: Name: Public Mobile SPAPN: sp.mb.comProxy: 74.49.0.18Port: 80User Name: not setPassword: not setServer: not set MMSC: http://...
i am going to the US for some time and am looking for a cost efficient plan. i won't need data, just the ability to make or recieve calls/texts. does the $15/mo plan include US roaming? any suggestions on which plan fits me best?
I have just activated my SIM with you online and tried signing in but repeatedly got the Forbidden page (using different browsers, clearing cookies etc. as suggested on Forums)
Credit card expired, PM account got suspended. Updated CC info and topped up account, but it’s still suspended. How do I fix this?
Hi,I lost my phone so ordered a new SIM card money has been deducted and it’s been 10 business days,where’s my sim?
Please advise: account is suspended! My grandma doesn’t remember her login info. Tried to submit a ticket but unsuccessful because my grandma doesn’t remember. I’ve bought $80 in vouchers and it’s still not working! Please help! Thank you!
I was converted/enabled for VoLTE service with Public Mobile today. Indeed, I remain on LTE or LTE+ while on a call now. Great! Call setup is imperceptibly faster and call quality is exactly the same, so most people won't notice any difference. But i...
I've tried the login help options but am unable to change my username but only password as I can no longer remember it.
hello I was wondering if anyone could help me out... I'm having trouble logging in because the email that's on my self serve account I do not use anymore nor can I use so I have a new email.. but everytime I sign Into my self serve they want to sen...
Hi all, (new activation will be porting over current number from Virgin Mobile) I've tried all the suggestions: -tried clearing cache -tried incognito mode -tried restarting fresh browser session on every attempt -tried multiple credit cards -tri...
I am trying to create a ticket regarding payments while my services are suspended.The workflow is failing at Step 3. Verify your identity where "Verify using SMS" won't work because of suspension and "Verify with My Account Credentials" is failing wi...
I choose to defer payment for a month and now I can't seem to resume it. I tried to "Reactivate My Account" couple of times and also waited for 30 mins as mentioned but so far my service hasn't started. After the first time I did see a $30 card payme...
Just checking if I get the additional $1 off every year for loyalty (I know up to 5 years. I'm approaching year 2 and wondering if I should just switch to points. Also, if I upgrade my plan, do I have to switch to the points loyalty plan? Thanks
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