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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do I get help

PM cant find my number to send me a text so I can sign up,Every time I try to activate the SIM card I get a Error 821and trying to get a ticket is not working. I am about to give up.

Resolved! Account problem

I'm on Autopay but for some unknown reason my Jan. payment wasn't charged to my credit card and my account was suspended. I've since made a one time payment but it shows on my account as a "top up" payment and my account is still suspended. How do I ...

Holiday & one time data bonus

Hello community,I missed to reply text message for$0 Holiday Giveaway: 2GB add-on0 / 2048 MB2GB one-time data bonus0 / 2048 MB Please advise how i can use this now. Thanks,sanjay

going to the US

Hi, I live in Canada and will be going to the US for 1 month. I have $40plan that is Canada only mins. Can anyone tell me what I need to do to ensure I can continue making calls from the US to Canada and have my data plan working? thank you.

Resolved! Account suspended

HelloFew weeks ago, I asked my son to pay for his plan, so we changed credit card number and he also upgraded its plan.Today, the credit card didn't work, and the plan is suspended.So I put back my credit card and paid the amount due.Plan is still su...

Resolved! Account suspended

Hi, I missed my payment on the renewal date, and I want to pay for the bill now, but my account is suspended for some reason. This has happened more than once. Is it possible to remove the suspension and then process the payment to renew? Thank you.

Had a payment taken from my Scotiabank account on January 13/22 for amount of $11.50 why was this

Can someone explain why this was charge to my account.

no calls out or in

I can not call out or in and I can not connect to Public Mobile network even though I am all paid up...I may have clicked on a bu

Resolved! Pending Credit Card Payment

Account suspended today due to non paymentCredit card shows pending amount.Previous payments were made under same cardCalled credit card service - no holds on cardAny help would be appreciated.Thanks

why is Bestbuy Store Not allowed to buy other brand gift cards by Bestbuy gift card?

Resolved! Referral code

I have had several people sign up to public mobile and try to use my code it kept saying invalid. Yesterday I had a friend change his phone to public mobile, his, his daughters and his wife’s cell were changed and on all 3 accounts it said my code wa...

Extremely high data usage ongoing...

So yeah here I am again posting about data usage... January 15th was my renewal date I purchased the 20 gig plan and less than 2 weeks later all my data was consumed so I renewed my plan with a 15 gig package and here we are the 2nd of February and I...

Make account pin

Resolved! Phone number transfer/porting

I am trying to transfer a koodo phone number over to this (public mobile) account.After speaking with a support agent it was to my knowledge that I needed to authorize it through a text message to my koodo number, which I did not receive to authorize...

Resolved! Logging into rewards.

I cannot login into rewards from:iPad air 1 using safari or chrome. iMac late 2010 using safari. I have done:Upgraded iOS and macOS. Rebooted Reinserted SIMChanged password on My Account And lastly thrown up 冷 I took milk of magnesia for the throwin...

Resolved! Public points

Hi! I made payment on my bill and did not receive my points back, it's past the 48 hours. Thank you.

Number transfer

Having trouble transferring my phone number

Account login

Hi, I need some help, can't login to my account, both email and password reset not working, and the email/ username not recognized.

Resolved! Texting/calling to/from US and to not working

My plan includes unlimited talk/text to the US but it's not working. I can text/call Canadian numbers but texts/calls to my American family don't go through and I can't receive them either

J'ai un nouveau téléphone

Resolved! Usage of my phone data/internet

I upgraded my data yesterday from a 4.5 to a higher one of 15GB.yesterday and made paid twice for the same. My problem however is that even after the double payment, I am not able to access internet on my phone. Why? I have rebooted my phone and trie...

change plan

I want to change my plan, after top up, it always shows error occurred, even I tried to log in and out several times. thanks

Add ons

combined 3 related threads

Prepaid and travelling

Hello I have a prepaid card and travelling. Am not able to receive texts or calls. Please help.

Resolved! Sim Not working

My sim has been blocked and phone shows emergency calls only, Please unblock the

International calling add-on… doesn’t work from Mexico

I just added an add-on for international calling. I have tried to make a call from Mexico to Canada but does not work. After additional search, I understand that it is only available in the US. How do I get a refund?

Resolved! Accessing bills after cancelation

Why can't I log into my account to see my billing after I have moved to another cell phone provider?

Resolved! Order not received

I ordered SIMcard. It was not delivered to my residence. It was returned to shipper _Archway Telus in Mississauga. UPS said I have to contact them . Archway Telus in Mississauga's phone is not working. There is no e-mail to contact them. How can i ge...

Resolved! Working Remotely How Do I Stop These....

How do I stop getting these work remotely silly asks from people......I don't want to work or need to. I'm retired and Living The Dream.......

change number

Hello, I'm trying to change my number because I moved from Sudbury , ON to Etobicoke (Toronto), ON. However I failed 30 times from my account, change number. What should I do?

Community

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! How do I get help

Resolved! Account problem

Holiday & one time data bonus

going to the US

Resolved! Account suspended

Resolved! Account suspended

Had a payment taken from my Scotiabank account on January 13/22 for amount of $11.50 why was this

no calls out or in

Resolved! Pending Credit Card Payment

why is Bestbuy Store Not allowed to buy other brand gift cards by Bestbuy gift card?

Resolved! Referral code

Extremely high data usage ongoing...

Make account pin

Resolved! Phone number transfer/porting

Resolved! Logging into rewards.

Resolved! Public points

Number transfer

Account login

Resolved! Texting/calling to/from US and to not working

J'ai un nouveau téléphone

Resolved! Usage of my phone data/internet

change plan

Add ons

Prepaid and travelling

Resolved! Sim Not working

International calling add-on… doesn’t work from Mexico

Resolved! Accessing bills after cancelation

Resolved! Order not received

Resolved! Working Remotely How Do I Stop These....

change number

referral points missing

App is not sending me a code for eversafebeen five...

Possible stolen phone number

Data plan

Public Mobile with Rogers ZTE MF275R "Hub"