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Re: Activation is broken for my account

MeadowLily
Great Neighbour / Super Voisin

I have the same problem as the OP. My activation got to step 6 and then failed using the app.
Yes, I am using the app, I tried it on Android and an iPad, both won't go past step 6.

I can sign into the community hence why I am posting and to eversafe no problem, but yet consistently the https://identity-np.cloudapps.telus.com states the email is incorrect, and I am using autofill so no fat fingering here.

I did also try clearing the cache on the app and browser and no changes.

Any help appreciated, please.

3 REPLIES 3

hi @MeadowLily 

happy that it helps 

MeadowLily
Great Neighbour / Super Voisin

The CS Agent fixed my activation and now I am connected. 

Thanks for the help @hTideGnow 😊

hTideGnow
Mayor / Maire

hi @MeadowLily 

you just need to submit ticket with CS agent and they can complete the activation for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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