10-07-2023 02:41 PM
I have the same problem as the OP. My activation got to step 6 and then failed using the app.
Yes, I am using the app, I tried it on Android and an iPad, both won't go past step 6.
I can sign into the community hence why I am posting and to eversafe no problem, but yet consistently the https://identity-np.cloudapps.telus.com states the email is incorrect, and I am using autofill so no fat fingering here.
I did also try clearing the cache on the app and browser and no changes.
Any help appreciated, please.
10-07-2023 04:18 PM
hi @MeadowLily
happy that it helps
10-07-2023 04:17 PM
The CS Agent fixed my activation and now I am connected.
Thanks for the help @hTideGnow 😊
10-07-2023 02:42 PM
hi @MeadowLily
you just need to submit ticket with CS agent and they can complete the activation for you
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437