3g network # transfer..

[jubilee6200]

Ok so i have an old plan on th3 3g network. i want to transfer my number to a new provider. However i am unable to log into my public mobile account without having to complete a new activation process. All i want is to transfer my number without having to pay another phone plan for this month... please help!

[DennyCrane]

Did you let your subscription lapse? You have to have an active plan to be able to port out. No way around that. If it expired you'll need to reactivate for another month to be able to port out. And if it's been 90 days since your account was active, the number is now gone and the account closed.

[computergeek541]

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@BKNS27 wrote:

@jubilee6200 

You may want to login to your account and print out your PM account number to have a successful porting rather than using your IMEI number.

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The customer has stated that the Public Mobile account is inaccesible.  

[BKNS27]

@jubilee6200 

You may want to login to your account and print out your PM account number to have a successful porting rather than using your IMEI number.

Also check when your renewal date is because PM is on a 30 day cycle and not a monthly cycle. Port out on the day before your renewal date because there are no refund on unused days.

[Handy1]

@jubilee6200  Ask support to get your account number then so you can transfer the number out , but your public mobile account needs to be active to port the number to new provider leaving PM sim in the phone to reply YES to the confirmation text to port 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437