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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't remember my email

Old acct and no emails will work, reset my PW using cellphone number but still won't show my my email. This is so silly, I just want to log into my acct!

Resolved! Help to recover 4 digit pin

Hi,I called 611 and I was asked to provide my 4 digit pin, unfortunately I couldn’t remember it.Can you please help me recover or get it.Thank you so much and have a great day

Resolved! Why am I getting updates to my points account when I never enrolled?

I'm on the old plan... I'm not a member of Public Points. Is PM trying to phish me into joining? Seriously, lay off the spam.

Resolved! US roaming add-on

Can’t make phone calls with the US roaming add-on

Resolved! Rewards

Hello!I'm planning to take a subscription with public mobile, but how does the give to the next part of the rewards work? Thank you for your help! Do you really manage to get savings every month? Thank you!

Resolved! Unable to set up an account

I need help from CS to set up an account for upgrading my plan/renewing the plan. I am not able to sel-register, getting message to contact CS

Resolved! Can I register an old SIM card with a new number?

So, here's the situation: I ordered a public mobile SIM card several months ago, registered with it, and my service didn't work. Assuming it was an issue with the card, I ordered a new one and had the same problem. When I got help, they told me it wa...

Resolved! How to talk to AGENT

I need help and how do I reach an agent?

Resolved! can't find log in

Hi I need to change the credit card on an account - it was canceled. We can't find the email login for the phone number that needs updating and the phone will not currently work - waiting for us to update the payment method. How do we find the accou...

Any other ways to earn points?

Wondering if you have any other ways to earn points?

Data not Resetting

My plan current plan cycle is : May 06, 2023 - Jun 05, 2023However it did not reset my data usage. I use a very small amount.On the website it currently shows my data amount used as last period and this period. I've checked history and have only used...

Resolved! US calls and txt are not getting received

I bought the US roaming package, and now that I’m in the US, no one in the US can call ( goes straight to voicemail) and no text msg either. Any suggestions?

Resolved! Unforntunaly, SIM card which ordered on April 25th still not arrive

The Agent told that the SIM card which ordered on April 25th will arrive by May 11. Unfortunately, still not arrive

Resolved! how do i get support

how do I get support for lost cell phone, locked out of account

Activation/Sim not provisioned for voice

HelloI've been trying to activate my sim card...purchased two different sim card and still didn't work.Tried turning on and off Did not work. Rebooted Did not work Mark the phone stolen and reactivated. Did not work. Meanwhile, my virgin sim card is...

SIM card issues

Several times a week my messages are unable to send, then I either have to search for my network through settings via WiFi or eject my SIM card then re-insert it.

Resolved! Change email in self serve.

Hello, have changed my email on the one part of public mobile but in an email it said I will need to ensure this email address is the same as the one on your Public Mobile account in Self Serve. How do I change my email in self serve?

US Add-on

Hi I’m trying to add US Add-on for phone, txt and Data to my account. I have successfully added twice in last month. Today when I try the funds got charged to my MasterCard and successfully added to my account but plan is not being added, funds jus...

Resolved! forgot login email

how do I find login email?Have an existing public mobil cel phone number but can't get in to pay

$39 20 GB plan only for new customers --sucks big time.

$39 20 GB plan only for new customers --sucks big time. Trying to upgrade my plan to the 20GB promo plan but no luck. So it seems PM values new customers more than loyal long term customers. I just about had it with PM - ok did excuse for not getting...

re-Enabled Auto Payments

Hi Everybody, I'm waiting on a reply to a trouble ticket. Thought I'd ask for help wwhile I'm waiting. I have re-enabled auto payments on the same day my payment was to be made (today). Will the payment be taken later today? I have followed instructi...

Submitting support ticket through SIMon isn’t working for me!

Anyone else not able to submit a support ticket through SIMon? I sent a private message to CSA when trying to submit a ticket through SIMon wasn’t working for me.It is not working for me this morning! I always use my browsers in private / incognito m...

Resolved! Can't receive a phone at 1st time

Hi, i've this issue for a while, when somebody try to call me, 1st time always go to VM, 2nd time incoming call went through.

Resolved! Exceeded max login attempts

Tried logging in and had issues with google prefilling outdated password. Successfully reset password and now I get a message saying "Exceeded max login attempts." How long do I have to wait until I can log in?

My service usage shows lots of calls and texts I didn’t use

How do I see who these calls were made to? And what texts were sent? These calls and texts were sent at a time when it was impossible for my phone to be connected to the network—I was outside of the country and kept my phone on flight mode to conserv...

Resolved! Need my account number

I need to port my sim I need account number

made payment this morning still locked out

Hi, my payment was due today, I payed this morning and still can't receive calls or call out. Can someone help me with this. plse.

Resolved! Temporarily Freezing Plan

Good evening,I will be travelling abroad from May 20th until August 9th and would like to temporarily freeze my cellphone plan since I will not use it. I would appreciate your guidance.All the best,Ava

Resolved! Have not received sim card

Ordered SIM card on April 27, 2023, and haven’t received it yet. Order 341796. thank you

No service

When I try calling it hangs up and when someone calls me from a public mobile number it says you must upgrade to allow US calling. I've never left the town I'm in so clearly not in the US. When logged in it automatically topped me up from my preautho...

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