Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am noticing internet is too slow or doesnt work as expected, shows 5g available but internet is too slow most of the times, noticing it from today morning, any thoughts on this!
Hi Everyone!!!!New member here. I currently have the OnePlus Nord N200 5g. I'm on the 50gb, Can/US calling, 5G plan. I'm new to PM and the transition and porting of my number was easy. Mobile app setup was a piece of cake but now I'm running into iss...
I recently moved to another province and changed my number to one with a local area code. I did not change service providers. The only issue is that when I text somebody, it shows on their phone as being from my old number. Is there a fix for this so...
I transferred from bell today. Followed all the steps. Got confirmation from public mobile that all was good. Instructed to restart my phone and id be good to go. I did that and I can use data and receive calls but I can not make outgoing calls. Any ...
Good afternoon,I haven't had any issues with reception until approximately a week or so ago. Has something changed in the Clayton Heights/Cloverdale area with the network or tower configuration? Signal strength has dropped so significantly that I can...
Hi, I switched to Public recently and since porting my phone number from previous provider, I have been unable to send or receive SMS or iMessages. Support has “reset my network settings” but nothing has changed. I have restarted the phone multiple t...
On Oct. 20, 2024 I was billed $126.00 to my credit card. This was not the normal monthly payment of $35.70 that was billed Oct. 7 and again on Nov. 6. I have no idea what this charge is for and I certainly did not authorize it. I am also having a pro...
as in the header ,,, My Wife and Son, are going to Jamaica, next month and would like to keep in touch me me,, the Father and HusbandIs there a plan for Minutes to talk and or Data to send Pics, and maybe FaceTime???Any suggestions welcome
Hi, On July 10th I was charged $32, I upgraded my plan on July 13th and was charged full $37 rather than the difference of $5. I would like that credited to my account. I’ve been billed every month since then, rather than correcting the error. My ac...
I'm trying to log into my account, I have multiple emails, and I'm not sure which one I used, I tried the forget email option, but I didn't get an email in any of my emails. How can I find out which email I used?
I'm currently in the US on vacation and I need to listen to an important voicemail but I can't access it or make calls. I already have Canada/USA calling included in my plan and the data works fine (I already turned on roaming). Any suggestions? For ...
Thanks for sharing this USA update @kb_mv I’m a brand new PM customer ($36/50GB Canada-USA 5G plan) and bought for the USA service. By reading the other comments it look like I have to find out if my iPhone 11 is VoLTE whitelisted. Is there a help a...
HiI have seen that some people have had a similar problem but I have just upgraded my phone and I am having this problem. I am not sure whether it is my settings or the public mobility system. I would be interested in what areas I might investigate...
I have paid for the plan but on the step 4 for there was an error and it says contact support team but support team is not there. There is just an AI boat and which asked me to put this message on community Possiblly as supporting and can reach me...
Public mobile just cut me off with no warning today. My credit card was stolen, so my account couldn't be automatically deducted. Now I'm trying to login and pay, but it won't let me login and then tells me I've tried too many times, so I have to wai...
Hi, I want to visit my hometown and stay there for three months, so I prefer to reduce my subscription amount and return to my current plan after I return to Canada. However, I can't find a cheap subscription ( for example, $15 or less) in the list; ...
