Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why did I have to make a new community account nickname?
I’ve tried everything to get my roaming to work. Rebooted my phone, checked all of the settings. I just don’t get how they can charge you and leave you stranded in another country.
Hi my name's Jason Ahmak and my SIM card has been locked and can't get it to unlocked..The phone number you can contact me with is..###-###-#### or with my e-mail ***@***
How do I cancel my subscription?
Hi my number was transferred but for the public mobile login account, it still asks for the previous (temporary public mobile) number for 2 factor authentication, to send the 2FA code to. Wouldn't that be a security issue of concern, can you change ...
What is going on? I am being sent in circles in the chat box and being told the only way to get help on my private account is to post a PUBLIC forum post? How do I talk to a human being?
Hello,I had 240GB of bonus data to my account as of March 18th to be used in 150 days; but why this is gone. Thanks,
The usage history download was fixed a while ago, but now it has stopped working.When I click "download", nothing happens anymore.The payment history download works fine.
I am been overcharged for automatic top-up on my account since February. Please, how do I stop this because I cannot see this under my subscription details. If I donot get this sorted I would have to leave public mobile and go to another service prov...
Changed my email since I signed up with pm, had a stroke and cannot remember any login info. To update my expired cc. I have been using vouchers, but now I got a message to login to my account and set up a new cc, but I cannot login! What are my o...
Hello, I currently have the following rewards. Pre authorized payments $2.00Loyalty pays $4.00Refer a friend $28.00Total monthly credit of $34.00I currently have the $34.00 month plan.I also have several hundred dollars in credit in my account. Goin...
I can't make Canada wide calls because Public Mobile says I'm out of minutes despite me being on an unlimited Canada wide plan?Local calls work fine.I've tried all the other things such as removing my sim, restarting my phone, putting a 1 in front of...
Hello, I ported from Rogers to PM this morning, I can see number is gone from MyRogers app, signal lost as well. Now I can see signal, able to set voicemail etc on PM but not receiving any texts or calls. Kindly help me out it's been 2 hours since I ...
A friend is trying to change carriers due to bad reception where he lives. He has not been able to log into his account after repeated changes of passwords and would like to know his account number. Is this possible?
Can I get some assistance with switching from my iPhone 11 to a iPhone 14 pro max. How do I sign everything I have on my 11 to my 14.
How do I switch my eSIM and account information to my new iPhone?
At the end of the activation the app told me that something did not go right. Payment was made and porting was submitted. This was 2 days ago. should I s
Hi,I'm a new customer and I don't have cellphone service. I try to connect to my account and I get a forbidden a1 message.Can someone help me? Thanks
I have 2 phones with rogers each has their own account but under my name. I have switched one account to PM. Do I have to make a 2nd PM account in my name with say my husbands email or can I use use my husbands name and email on PM and still port t...
I just switched to Public Mobile. I successfully transferred my number from my old service provider and am now able to make/receive calls, but texting is not working. I am not receiving texts and when I go to send one, it won't go through and I get a...
When I try to update my payment method, it says "Sorry, we’re not able to process this request at this time. Please try again later." and I am not able to update it. Anyone knows why and when this can be fixed?
I’ve switched to PM about two weeks ago. For the most part it’s worked, but my group messages haven’t worked. Now today I’m not getting any text messages. I have an iPhone 8 so it is older. I’ve checked everywhere I can think of, in settings. I can’t...
Requested to have my number ported yesterday. I have no service on my current cell phone. I've paid the fees to PM. I can't access my account to modify it. Trying to submit a ticket I get the "forbidden A1" error, and there's no service on my phone.
For some reason I cannot receive or make phone calls.Could you help with this please
I ama new subscriber and setting up account. At the point have entered sim card # which is valid and then says LINK SIM. I push this button butnothing happens. I plan to port rogers # during activation. How do I link sim.
My phone was working fine until two days agoI can't make or receive calls Or get data or textWhat do I do?
Just got a new Prepaid credit card to pay my bill, it accepted me setting up a new credit card , but now that its registered, it hasent taken a payment, only gives me an option to pay using voucher. Also, on the phone i forgot my phone pin, and would...
Rogers told me Public Mobile did NOT port my number. But you are still charging me for a monthly plan!! When I try to reset my password, they send it to a phone number I don't even know. And with no REAL representatives it's impossible to get help fo...
With the recent upcoming changes to the rewards system I'd like to understand what my new bill will look like before my billing cycle starts again later this month. Currently on the $15 starter plan with $2 pre-authorized payment discount and $4 in ...
My account is on auto-pay and renews today. It has not taken payment out, and I have no service this morning - I can’t make or receive calls and have no internet outside of wifi. My account shows that I’m subscribed and up to date. Help!
