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11-24-2024 10:25 AM
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11-24-2024 10:30 AM
@Shashi2 Could be cache issues , check again on new web browser and use incognito mode / private mode . Or check in the app instead . If using the app already clear app cache or uninstall the app and re install it and check again . If still wrong get support to investigate what went wrong
submit ticket with support using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
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11-24-2024 10:26 AM
hi @Shashi2
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
