Community

I bought the wrong add ons

I bought the wrong us data add on. I am in Canada. How can I refund it

No sim card

Hello,            I never received my sim card in the mail. How can I get help? The chatbot is not help. Thank you

Can’t send SMS messages with iPhone 12

Hi all,Would someone be able to help me out with this issue? I can’t seem to send SMS messages to anyone and they never get received. I have an iPhone 12 which I switched to last Fall and outgoing SMS messages worked until I took out my SIM and used ...

Activation new phone number

Sim card

Esim card is not compatible,  I have a sim card in phone how do I link it?

Public mobile number account

I would like to ask my public mobile number because my stepmom forgot about it 

I was robbed

I was beaten up and robbed 5 days ago and just got a phone and new sim card. I need to know how I can get my number put onto this sim as I really need my phone. Can anyone please help me with this 

Can’t use the app

I can’t finish authorisation. I did everything. I paid and after I paid I can’t use the app. Browser in my iPhone didn’t open. 

Refund

I my esim card says my phone is not compatible. Cancel my subscription and refund my first month as I am unable to connect. Thanks.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Can't switch to my new phone with my esim

Canada/US plan

I changed my plan to the canada/us 50GB plan as of July 18. When I traveled through Washington State yesterday I had data and network connection. Now that I am in Oregon, I keep getting message no network connection when I try to use mobile data. Is ...

about my new payment

I came back from a 3-month home country visit, and when i got back to Vancouver, I found my payment to public Mobile has been raised, and it seems that my old referrals and loyalty are not counted in. I was wondering why. Many thanks 

Umidigi A15T

I just bought a Umidigi A15T. I really like the phone, but I am having issues with receiving messages, and messages being received by others. Some messages go through, some don't.I live pretty rural, but my daughter living in town, also has the same ...

Add one not working

I added on minutes to make calls to the US, but they are not working. What can I do to fix this?

Locked account

My daughter has recently started a new plan for 6GB of mobile data. At the beginning of July she was supposed to transfer from 250MB to 6GB. The first few days of this new plan were successful, however suddenly her data stopped working. On her phone ...

Esim not working

Signed up, installed esim. Now number not working, can't sign into the account because it's trying to text to a number I can't access. Any ideas?

eSIM

Anyone else not able to purchase eSim? 

SIM card delivery time

I ordered my SIM card a week ago and it still hasn’t come in the mail. Is this normal? -Lisa 

My Account and App Access

Why am I being asked to "resume your activation" when I have an active plan with PM. I have a SIM and phone number that I've been using for about 3 years. I need to be able to access my account to update and maintain autopay and my personal informati...

Overcharged

Hi, I was charged double the usual amount for July. I have a pre-paid plan with auto-pay setup. Can someone please help

locked account

How would you send a message to an agent  for assistance if your account is locked?

different package for current and new customers for same money

I needed some more data and I changed the subscription to 29/month for 10GB data, only to find out the new customers are getting 30GB for the same 29/month. This is not fair. I'm switching to Lucky mobile next month who will give 25+5 GB if signed fo...

Subscription expiring today

Hello,I just tried to make a call on my phone and received a voice message for the first time saying about the plan's not active. When I logged into my account online it said I will lose my phone number if I don't renew at the end of 90 days which it...

Payment

I have made since yesterday but my account is still suspend 

transfer from esim to physical sim

I activated my plan yesterday and I selected e-SIM and my phone does not support e-SIM, I got a new physical SIM and I need to transfer my plan to the physical SIM