[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! OTP sending code to wrong number
I transfer my previous number to PM, but the OTP sms is being sent to the previous number, not the correct one I migrated from another provider. how to update that?
Resolved! Multiple-accounts?
How do I sign my wife up on my account?
Resolved! Do I need add on to travel in US?
I have a Canada-US 5g plan. Do I need add on to call from US to Canada and call friends in US. Will also be using data while travelling.
Resolved! Pause line
Hi, I may be leaving for winter (4 months), how can I pause my line and is there any fee now or when I reactivate at my return?Thank you
not receiving messages
Hi there, I just found out for the past few months I have not been receiving all my text messages. Its been happening for months and I didn't realize it until a few people spoke up about me not responding to certain massages. The strange thing is I ...
Resolved! change subscription
why public mobile keeps letting me choose the expensive plan only, I cannot change to a low cost plan which I used before
Unauthorized Sim Swap
I have been sim swapped. and I can not get any help from anyone. I can't even log into my own acct, now the culprit is using my phone number to verify all my accounts. It's been since the 30th of Sept! I contacted the privacy dept with Telus and put ...
Can’t get data to work
Went through the chat bots few times, it’s not working. I need to get something to work. I have been struggling with this since Fri last week. Please help me use my data I bought with my rewards.
Resolved! Cancel credit card on file
I would like to cancel the credit card on file. I have been charged monthly and did not authorize monthly payments from my credit card. how to cancel credit card on file?
Resolved! non active email, so can't login anymore
I haven't been able to log into my Public Mobile account due to having an email address on file that I have no longer access to. I don't know to which email address my account is linked because when I give my phone number, it says it will send a conf...
Resolved! Hasn't updated
Hello,as you can see, used data updating hasn't updated last 3days. is there any problem with my account?
Resolved! I got charged for the new plan I picked but on my account it doesn't show
I changed my plan from 5G to a 4G plan 2 days before my renewal, and when I went to confirm the plan and pay for it, it charged my card for the plan but the plan never changed on my profile nor does it show the payment on recent payments. How do I ge...
Resolved! Add-On Used Up Mysteriously
Hi, I hit 95% of my data usage on my plan, but since my plan renews in a few days I purchased a $5 add-on for 200 MB Data (about 1-2 hours ago). I haven't left my house (wifi zone) and I checked the 'Usage History' for today and it only shows the tex...
Resolved! DSDS re eSIM & physical SIM
Google Pixel 8 phone. My PM account is set up with a physical sim. Will be travelling to New Zealand, and adding a local eSIM (not a physical sim). NZ provider says to ensure my local provider (PM) is DSDS capable. I can't find anything anywhere ...
I can get to my account as it always says to complete my activation
never been able to complete my activation as a results I cant access my account. every time i tried for the last year it gives me an error. Now I want to change plan but cant get to my account
Re: Data isn't working
Been working fine for the last year. Oct 10/24 suddenly no data. Keeps saying no internet connection.Done evrything here and still no data connection or very limited intermittent. (front page loads, next page wont.
From April, my account is overcharged for $6 every month.
Why remove my all previous reward plan? before is $9 per month, now up to $15.
network outage?
hi I have 40+ GB data left but i cant connect. it was working yesterday...thank you
Resolved! My friend wants to join Public but just pay month to month,
How would that work for them and are there any issues with that? Who else is on the month-to-month billing agreement rather than having a pre-authorized payment method set up? Thanks for all the help.
Can't use points
I can't redeem points in the "my rewards" section because it thinks my account is suspended. The auto-pay didn't work last month and I had to manually pay, everything is good for my subscription now and I'm still subscribed with no issues, according ...
Resolved! International Text Not Arriving
So my plan says that it has international texting - but when I send a text to my friend with a France number, it does not arrive.When she sends a text to me, it arrives just fine - and I even see it in the same texting box as the message I tried to s...
esim
Had my phone reprogrammed and now will not allow me to reinstall esim, Tells me to contact customer support have tried with help from customer support. They tell me to purchase new esim which I tried but will not allow to purchase new esim.
Resolved! Cannot log in to my account
When I fill in my log in details it gives me two choices. To resume activation or go to log in. When I go to log in I get the same two choices. ( its in a loop) If I choose resume activation I keep getting error XXX message. It's stuck in a loop. I h...
Canada US Plan
I have the 20GB Canada US plan, which states unlimited Canada US wide minutes. My question is while I am in the states can I make calls back to Canada and within the US. Or do I have to purchase an add on
Resolved! International plns
Does the international plan for $39 include 50 GB data and text and calls originating in the US
Resolved! What does 43 points get me?
So i used to be familiar with the old system. Loved it. Saved lots of money and had a cheap cell bill. Now my bill is twice the price because they took all of that away.So, from what I've been told is that they give you points. So what does 43 points...
Transfer number failed , and wasnt quick enough to answer on secondary number, please call back
Hi, I got a message saying the phone number transfer failed from bell to Public mobile but didnt pick up the phone quickly enough, please call me backThanks
Resolved! eSim
Hi. I subscribed for a eSim on a non-compatible phone. I want to use it on a compatible phone. But it won't let me. What to do now?
Deleting drafts
Greetings everyone, I have a few messages in my drafts that I'm unable to successfully delete for the life of me.I do know how to delete from profile under the avatar, I do it all but there are some that are stuck and won't go away.I would really li...
