Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I keep getting an error trying to submit a ticket. "There seems to be an error submitting the ticket". The reason I was submitting a ticket is because I'm trying to transfer in my FreePhone land line number to my Public Mobile phone. The "TRANSFER ...
My family are all.with public mobile. Over the past 6 months our ability to communicate has dropped severely. We either do.not recieve eachothers texts or recieve 8 of the same text! Now we are having issues texting people with other providers too!I ...
I’be been trying to submit a ticket and they want a username. So I create one and it's not recognized and it sends me through the login route again.Yesterday I got my new iPhone 15. The call I made broke up and Apple suggested a 5G plan so I signed u...
I'll try and be as specific as possible here,Been a client with public mobile for almost 6 years now. About 6 months back I started having issues with my text messages. I can send them just fine, but receiving them is basically a 75/25 split for not ...
I referred a family member to Public Mobile and they used my referral code to create an account and activate a plan. How can I confirm that the referral code was accepted and that all is well with the referral. I don't see the referral listed anyw...
Erroneously added add on service of US roaming to add on data only have paid on automatically and saw that have added service that I don't need it . How will public mobile help me to refund and remove the service of add on to my account? I wrote...
I happened upon a Canadian Cell Supplies offer and what a deal they are offering from Freedom.CCS is offering a free sim card or e-sim and second month free. No activation fee. (Expires August 12th)Freedom is offering their usual plans but what caugh...
How do I contact Public Mobile by phone?
Just today my credit card showing multiple charges from public mobile and public pay parking! I called the credit card company and it's from public mobile. I pay my childrens phone bills and each of their monthly renewed accounts get charged unde...
I created an account for the first time, selected a plan, paid for it, but process fails at step 6 without explaining why. It says it wasn’t activated but my visa was charged. I went through the resume activation process but I get nowhere. How can th...
I'm travelling in the U.S. (upstate NY) and when I cross the boarder, I get 5G connection. It seems to prefer T-Mobile. I tried manually setting the network, but AT&T and Verizon both won't even connect. I turned automatic mode back on and it conn...
I have had two emails and a text telling me my account is on hold. Now I have a text in french telling me the same thing. My account is paid up. I'm getting frustrated receiving these notices over and over.
I bought extra data yesterday and $5 was charged to my account but I don’t see the extra data
Can I use my Public Mobile phone in Europe (The Netherlands)?
I have tried both on the app and on my PC credit card update fails.
Is there a way to download a statement from 2022
Can I transfer number from another provider to public mobile
Hello,If I used up my 100 minutes of my monthly subscription and the payment date will be next week, however, i still have my Canada-wide minutes bundle that I bought before, so I can still use these minutes until next monthly payment date ?I can als...
Hi. I’m having issues where the person I’m calling says I’m breaking up/they can’t hear me but I hear them fine. I’m using an iPhone on Public Mobile. Issue is happening whether I’m calling a land line or other carrier or another Public Mobile phone....
Hello,I have a question. I just sent a few private messages to an agent. There were back-and-forth replies, but I can not find them. How can I have access to my previous messages? I appreciate you helping me in this regard.Best,Sara
I have an existing SIM card, but whenever I attempt to input it for subscribing, it tells me it’s invalid?
I signed my husband up last night and tried porting his phone number over. I transferred my mom over and she was active in 1 hour. But I started last night at 10 for my husband and almost 12 hours now and he still has no service. My set up was done i...
I have a promo data addon with 0% used that expires soon. My current data plan is 50% used.Is there a method to transfer plan data usage to one of the addons.The method of using plan data first, then addon data made sense when there was no expiry f...
It's not quite a Canada-U.S.-Mexico that I was hoping for but it looks like they are mixing things up by adding 1000 long distance minutes to a small select list of countries. It looks like a lot of the plans have gone down in speed to 4G. Overall, n...
when I try to see my wife's account rewards, it shows me mine even though I logged out and logged her in
I have used public mobile for more than a year now, but I still have problems receiving phone calls from landline numbers. From the cases I know, E.g. phone call from school office never reached me and I never get a missed call note. It didn't even d...
Hi . I change my subscription to 50g in month, And it should have been activated today with the end of the previous period, but still the same plan as before has been activated for me.why!!?
Just curious. I subscribe to a 4g plan but my phone only shows “lte or 3g”. It’s an iPhone 11 that is currently updated. Anything I need to do or is this normal? Thanks in advance.
I lost my phone and got a new one and am trying to set it up again. I can’t sign in without the OTP sent to my lost phone. I can’t do anything unless I can change the phone number the recovery number goes to. Because to sign into my email to get it s...
I've been with public Mobile for a long time now. I'm suddenly have continuous network connection issues. Very bad reception and roaming where I didn't use to, with it on or off. I even swapped back to my old phone that used the same sim and having s...
