Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Please help! I purchased the wrong plan thinking my phone was e-sim compatible. It is not. I can't seem to proceed with the activation on my phone because it gets stuck at "this phone is not e-sim compatible" and I can't do anything else from there. ...
Someone help me please. My husband is assisting with power restoration in the states and he cannot call me. He was able to call me elsewhere in the states but not from Santee, SC where there should be no tower issues or Augusta, GA where I understa...
Hey there. I just switched to public mobile yesterday, and my phone number hasn’t transferred. I am currently unable to call or receive calls or texts from non iPhone users. I can’t seem to figure out how to get help with this and I am seriously regr...
Hello! I have the basic plan. I just redeemed 5 points for an extra 500 Canada minutes.However, my profile now shows 2 separate categories on the right-hand side of my profile. "500 min Canada-Wide Long Distance" and "Reward Canada Talk 500". Is ther...
I need to downgrade to the $19 per month plan. When I log in and ask to change my subscription, it’s not there? Help!!
Just activated (and paid for) account. When I enter my phone number that I want ported to PM, it says invalid number. I’ve been going in circles trying to get an answer. The chatbot is no help and I can’t figure out how to get anyone to contact me to...
How do I get the port team to enter the correct info? Apparently submitted 3 times already to Speakout. Told by their agent that the need both IMEI and PIN
Hi, I switched to pm from koodo received a text from koodo to port number over, number has not been ported yet, koodo said I am registered with pm now, I would like to talk with someone and find out why my phone isn't working cannot receive texts or ...
I am Public mobile user. and I want to introduce my son to transfer from his current Bell mobile into Public mobile. But we do not know how to do and how can I get my referal reward?
I have been locked out of my account for sometime now? when it first happened i was just trying to log in and it said i had exceeded my log in attempts, even though that was the first time i triednow the account says that everytime i try to login. I ...
I purchased a sim card with my account for my grandma.when she activates the sim card, will it be under her name? like for caller id etc, or will it show up as mine
Hello.I just signed up for Public Mobile. It says on my phone that it's moved over and I can make calls and text. However, when I try to confirm my identity to get full use of account, it says that it will text a 6 digit code to my number but I hav...
Hey there Pubic peepsHere we go again, Obismal seervice once again from Public. Cant make any phone call without it dropping. Off to Rogers kiosk at Costco to see what I can do, Cant take it any longer|!No point in putting in a ticket- the whole sy...
I need to update the address on my account in which they are sending my "new" sim card to.
Hello Team,My current phone died, and I had eSIM on it now my temporary old phone does not support eSIMs. I bought SIM card from Tellus and have changed the card number on my account, but the SIM is not active. Do i have to wait or there is something...
How can I contact an agent?
My credit card expired and now my account is on hold. I updated my credit card info, but I still can’t call people etc. How long does it take for my account to work again once I update my credit card? I also tried to pay by calling 611 and it asked f...
Few calls are directly going to Voice mail. This includes my doctor's office calls and other my friend's call. Not sure why only a few calls are blocked on my phone. How to resolve this issue. I am frustrated with this issue.Any help is appreciable...
I have a Xiaomi Pocophone F1. I used to be on the $30/month subscription with 3GB of data and recently updated to the one with 15GB for the same price. Payment went through, on my account and on the app it says that I have the updated subscription, b...
I signed up last month for an upgrade to a 4G plan with 10 gb data from my existing 2G 2gb.New monthly plan starts today, but ai never got the upgrade.How do I get this resolved?
Trying to use SIM in this hot spot router. All looked well, the router connected to the mobile network, beamed strong wifi signal, but while trying to connect to the wifi, i got a message on my device that i am connected, but internet not available....
Hi moderators,I no longer have access to my email for my public mobile account. i need assistance changing the email for my phone number. Please contact me ASAP
Public Mobile double charge my credit card twice. I had 2 phone no. But they charge my credit card 3 times last month. But no one solve this or send any email for 3 days after get a ticket no.Why so poor service ? And charge 3 times for 2 phone ...
Other than the option to suspend your account or subscription for maximum 90 days, do you have subscription plans specifically for Snowbirds (who are not US-bound) who are away for 6 months in a year?
My credit card info is correct but every time I try to make a payment I get this message: "Sorry, we're not able to process your payment at this time. Please try again later." Subscription Expired on Oct 6,2024. How to I reactivate my phone?
I am being charged each month as well as a lump 3 month amount (every third month). Started when I switched plans in June ($38.42 & $98.31 off my cr. card) and again Sept ($38.42 & $101.70 off my cr. card), as well as $38.42 in both July and August...
Hi there I referred a friend to public mobile and they made an account but it seems that the the referral code was not applied?
My iPhone mini try is broken apple did a diagnostic and I don’t want to pay to get it fixed. So now I have no service just says sos at the top corner. I purchased an esim in the app paid the 5 dollars and went through the process on the app to an act...
I had accidentally started an account with the wrong email. I got charged but didn't select a phone number yet. I just want a refund. Will it be automatic? Or how do I request it?
How to contact the operator? I need a help
