10-26-2023 05:07 PM
My brother has lost his phone but cant sign in to his account to cancel his plan because there is no other way to sign in with his account. It sends a code to his phone but his phone is lost so he cant enter the code. how does he cancel his account?
Solved! Go to Solution.
10-26-2023 08:10 PM
Call and verify the information to prove he is the account owner and then ask to cancel, or get a new SIM card mailed to him and re-sign up
10-26-2023 06:30 PM
Click on: ‘Didn’t get a code’ and you will get more options.
10-26-2023 05:25 PM
@canadian_made are you sure he wants to cancel rather than suspend the account? Cancelling the account will lose his phone number.
10-26-2023 05:12 PM
@canadian_made
use this link to message the CSA to cancel or Suspend that account..
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
