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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US add-on for existing PM 3G account

Hi! I have a 3G PM account, and will be travelling to the States (LA area). Seems like US carriers have turned off 3G. Will a US Roaming add-on allow me to use 4G networks down there? (My phone is capable, just not sure about how the US roaming a...

data usage spiked after upgrading plan

Hello,I upgraded my plan yesterday early evening. I checked on the data usage less than 24 hrs later and its at 14.67. Is this even possible? Chat bot tells me that is a lot of data. Unfortunately I hadn't been tracking data separately. I am now...

Resolved! Voicemail not working

Hello, My dad and I recently switched to Public Mobile and after a couple of weeks, we realized our voicemails aren't working. When we don't answer the phone call, the caller receives a hang up tone and the voicemail doesn't kick in. I can access the...

Payment Issue

Tried to pay with both a MasterCard debit and a Vanilla Visa Prepaid Card. It does not process the payment even though there are funds. It says, "Sorry, we're not able to process this request at this time. Please try again later.". How can I fix that...

CS_Agent

I ordered a new SIM card on Dec 25 2023 and have not received it, now I need to contact CS_Agent, how do I do this.

signing up to the promotion $34/month with a 90-day subscription 50 GB Data at 5G Speed

I would like to sign up for the promotion $34/month with a 90-day subscription for 50 GB Data at 5G Speed. When I add to the cart I only see the $40/month?Also, after 90 days, how does the renewal works if I want to maintain $34/month? Would it be re...

Resolved! Opening a CS ticket

I have opened a ticket before, but can’t remember how I did it. Please advise? Thank you!

Resolved! Error: Credit Card Verification Failed. Please Try Again.

I'm trying to set up a new subscription, but every time I try to enter payment details I'm getting an error that says "Credit Card Verification Failed. Please Try Again."I've tried two different Visa debit cards, I've tried using the website and the ...

Resolved! US roaming and ticketing not working

I’ve been in the US for two days and my service has been practically non existent. I can’t get through the ticketing service, I keep getting an error. How am I supposed to resolve a service issue if there is no way to contact public mobile?

Resolved! I signed up for the 10GB/$29 upgrade plan, but what happens to my old rewards?

There's no details about what happens to my rewards plan. (e.g. "Loyalty", "Refer a friend" ,"preauthorized payments" . I do not want to change to the reward points system.Thanks

Resolved! Number transfer

I switched my SIM card before transfer was done, virgin is requesting that you do a port request

new sub issue

I just bought new sim card and i try to activate it and when i try to add my credit card it says my postal code on credit card doesnt match the provice, please help

Resolved! New subscriber deal

There is a $24 deal right now for new subscribers. I'd love to upgrade my plan to this. Is there anyway I can do so even though I'm a current subscriber? I've been with Public for almost 5 years now and don't want to leave, but so want a bigger plan....

Resolved! Legacy Rewards or Public Points?

I'm still opted into the legacy rewards program and am saving $6 a month with loyalty and auto pay. Is there any advantage to joining Public Points instead? I'm pretty sure the legacy program is better but just wanted to check!

Resolved! Customer service?

Is it possible to talk to anyone in customer service, like a real person over the phone? I can't find a support number anywhere.

Resolved! Auto-pay bonus gone?

I've been with Public for over 5 years now. I'm pretty sure I used to get bonus data for having my account set up on auto-pay - no longer. When did this change?

Resolved! Year end bonus?

For the last two years I received a year end Data bonus and bonus minutes from Public. I was expecting it this year too but never received anything. Anyone else in the same boat? I miss my bonus!

Best 4G Plan anyone has seen?

Wondering if it gets any better then $102 CAD before taxes for 3 months (60GB)

Resolved! error message with sms

when I try to send a sms, I do not see the phone number or the name of the contactinstead, I see this:Mobile functionbidiUnicodeWrapToLTRKotlin reflection is not availableDomicile functionWhat is the proble, every thing was woeking fine for the last ...

Resolved! Lost

Hi, i went to buy a Sim Card & voucher for $35.00 & I want to sign up but I can't without a credit card. Can someone please help me out with this as soon as possible.

Resolved! How can I get my pin

Please I need my pin. How can I get this information

Resolved! 100 gig deal

Is this for one month only, or does it continue like a regular subscription?

Resolved! Locked out of account since January 26

I have been locked out of my account since January 26, I had to create a new account just to post this. I have tried waiting for days to login, waited for days again to try the forgot password option. Nothing works and I keep getting a user locked ou...

Resolved! How do I get an eSim QR code emailed to me?

I am changing phones from a samsung S22+ to a S24 ultra and it needs to scan a QR code to register the new device. I need a QR code but dont know how to get one?

Unauthorized access

My service is not working and wend I login, I can’t do anything and get unauthorized access notice

US Data Add on not working

I ordered US data add on , was billed for it and it’s not working. What is a customer service number?

No service and issues with my account

I get unauthorized access when trying to login ti my account. My service is also completely shut down. Nothing is working since the morning. Cant even get support as I cannot log a ticket. It says 404 not found. Please help or I am switching provider...

Resolved! ADDING AN EXTRA PHONE NUMBER/LINE

I would like to add an extra phone line to my account. How do I do it? Will I get a promotion for the new number?

Activate my simcard and Transferring phone number to Public Mobile

Dears,I have bought a new simcard and would like to activate on my account. Then transferring my phone number from Koodo to Public Mobile. I tried to activate on the app but it was not successful.Thank you,

I already pay $26.64 but still my sim doesn’t activate

Hi I am a new customer and i activated my number . I choose 24$ plan, and i put debit card details as well so money ($26.64) has been deducted from my account and still my number not activated and asking me to pay that money again so why i have to tw...

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