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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can’t reactivate my account

My account was shut off a few days ago. When attempting to reactivate it, it’s trying to have me go through the entire setup process again instead of simply allowing me to use my registered credit card to pay. When attempting to pay via *611 it’s ask...

Mobile Data will not work anymore for internet connection

Hi, I have an Android phone - Ulefone X12 Pro The Mobile Data stopped working about a month ago. I can text and make phone calls only and use the Wifi No issues. I noticed my plan has 4 G. My phone is set to 3 G. If I set it to 4 G nothing works. ...

Data Throttle Via Youtube and Social Media

Anyone else see decent enough data throttling when viewing Youtube videos and social media such as Instagram? 1080P is almost unusable due to the amount of buffering that occurs and videos on other social media platforms take a couple seconds to star...

No Network

Hello, I am not able to make or receive calls on my public mobile, though my payments are updated. I am having an issue with the network. I even tried putting the SIM on another phone, but there was no difference.

SMS not working

I started a number transfer from Bell to Public Mobile yesterday. I received the confirmation text from Bell at 6:09 PM and replied “YES” at 6:11 PM. However, my phone still says “SIM not provisioned” and I can’t send SMS. Can someone please confirm ...

Double accounts, close one

My brother sent me a number for an eSIM. I opened an account and set up payment. My brother informs me that it is already paid for. He must have put it in his own name and bought the subscription himself. Therefore, I don’t need my own account and ha...

Account deleted after plan on pause for more than 90 days

Hello,I'm seeking help regarding my issue. To travel for a few months, I switched sim cards and stored my public mobile sim card at home.But upon my return to Canada, I couldn't find the public mobile sim card again, so I paused my plan. I just found...

Accidentally Deleted My eSIM – Can’t Access Account

Hi, I accidentally deleted my eSIM, and now I can’t log in to my Public Mobile account. Eversafe is sending the verification code to my number, but I can’t receive it since I don’t have the eSIM activated. I also tried scanning the eSIM QR code from ...

Number porting messaging not working

Hi there,i subscribed this afternoon. My phone number appears to be working for incoming and outgoing calls but I can’t send or receive messages.

Resolved! Delay in SIM Card Delivery - Request for Credit

Hi,I was advised yesterday to order the SIM card from Amazon as my initial SIM order through the website while purchasing the subscription has still not been delivered. My new SIM card arrived today from Amazon and I have activated the plan. See scre...

payment

unable to update a new payment card

Outgoing calls but no incoming after porting number

I just activated my SIM card and ported in a previous number from OOMA. Outgoing calls are working but not receiving incoming calls/texts. Any ides on what to do? Seems like an incomplete porting process perhaps.Thanks.

Cancel my subscription

Does anyone know how we can cancel my subscription?Does anyone know what kind of company can provide service for international call?

Transfer number

My wife used her login profile to transfer my number from Fido. This was a mistake and her cell number has now been replaced by my number. How can she reactivate her old number? I have already said no to cancel my tel transfer when Fido sent me a ...

Today I had numerous spam calls….at least 8

They sounded like they originated out of India. Poor English and lots of talk and noise in the background. For:Illegitimate Amazon orders ( I have no payment set up on Amazon)TD visa issues (I don’t have a TD Visa) New router for Bell internet. (I li...

Plan

Hi, not able to change from $ 25 plan to $19 plan with better speed.

No email access

Hi,I have a phone # and a password.... however I don't have a clue what my email address is that I used to create my public mobile account. There is no way that I can figure it out. If I click "forget email", it just tries to send me an email -- wh...

Tweens first phone

So I'm looking at options for a basic starter phone and plan for my 12 year old. I see the basic $15/mo plan (which I already have) only comes with data. Is there a way to turn off the data so that the phone would only use talk, text and Wi-Fi? Are t...

account number

how do i know my phone's account number

Resolved! 3G - 4G data is so slow

i have the plan for 3G at 4G speed but it's so slow. Like usually it's be fast until i use 75% of it then it slows down but now its js slow all the time

iphone 13

I am a current PM member, I had an android phone and now have an iphone 13, can I take the sim card out of my old phone and put it in the new phone? thanks Is there anything I need to do as it does not seem to work....

No 4G and 5G Network in my Area

Hello there, recently i have moved to west secord Edmonton, 93 avenue. It is a New community.After arriving i noticed there is no 4g and 5g in my area, took me 2 days to figure it. I changed my network preference to 3g. Even 3g signal is not that goo...

I need to cancel

I need to cancel my plan as soon as possible.My account doesn't work at all .

ESIM Purchase

Hello,I am interested in purchasing an eSIM from Public Mobile. I currently have a Samsung Galaxy A32 and would like to know:1. Is my device compatible with Public Mobile's eSIM services?2. If yes, can I use the eSIM alongside a physical SIM card at ...

Resolved! Plan costs

So... new to PM, when you look at all plans seems all are for new activations only... so I want to try out PM for my area with a$19 plan for now..... if service is good then I will switch to a slightly larger plan of $25 for 5G. But... that plan says...

Incoming call

Phone doesn't connect immediately on incoming call

Recurring Payment - Cashback

I use a visa card which has cash-back rewards. Recurring payments get double the rewards. However, Public Mobile does not show up as recurring.The Visa Centre confirms that the merchant has to code the payment as a “recurring payment” which then qual...

The QR code provided did not work, the eSIM would not activate through the app or the website

Hello,I recently purchased an eSIM plan from Public Mobile, but unfortunately, I was unable to activate it.The QR code provided did not work, the eSIM would not activate through the app or the website, and all available options have failed. I tried m...

Urgent_free international call to Iran

I am using your service for more than five years. My family are in IRAN which is under bombardment now and they have no access to the internet. Could you please offer me a free service for calling them. I need Public mobile to help through this disa...

Changing payment information and getting that message: notAbleToProcessRequest

I have a new VISA card and when I enter the information, I keep getting that information: notAbleToProcessRequestI use my card for other payment elsewhere without any issues.

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