Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi,I’m new to public mobile and on the app it says subscription expired even though I just paid in the activation process, (I did try to transfer my number, but somehow it didn’t work so I chose a new number )
Hi , I am on Step 6 of setting, trying to port my existing number from Roger to Public Mobile but it fails while actviating my subscription. And it seems due tom some technical issue I didn't get QR code in my email. Any help is appreciated in this r...
just wondering how the speeds are once reduced. edited by computergeek541: changed category label (discussion in unrelated to how to use the Community website)
I got a message saying the something went wrong as I was trying to transfer my phone number from my old provider. What do I do now? edited by computergeek541: changed category label (unrelated to discussion about Community)
Hello I would like to cancel my activation that i took and payed yesterday and already charged on my CC I realized that i had a sim card that was working from my old phone and was still working. I just want to stop the process. When i log in the on...
i was able in the past to send a sms to my phone using the [email protected] but it dont work any moreis thre a new version of this or a phone setting that needs to be turn on ???please help edited by computergeek541: changed category labe...
I'm in Alaska. I have the usa.canada.Mexico plan. I am able to text, but phone calls 'end' immediately. Is there a setting that I'm missing? This also happened a few months ago when I was in Arizona.
I woke up this morning to find no phone calls work. Texting and data are fine. My payment is supposed to come off the card today.I restarted phone and reset network settings and still nothing.
I redeemed rewards to obtain 3GB of additional data on May 25th. It is supposed to be good for 30 days so it should have expired June 25th. I am getting messages from Public Mobile that I am out of data effective July 3rd and it will not reset until ...
I just activated my public mobile and chose a number from their list of options.after doing this I requested transfer of my old number.in my account settings I had initially made a primary number and then it had an option for a business number. So I ...
so my previous phone was stolen and now i cant acess my account due to not being able to 2 step verify. and the email linked to the account is unable to be accessed without that number as well. how can i access my account and register my new sim with...
Hello I sent a text about a week ago requesting a gig of data but it didn't send so I sent another text and it did send. The text sent just now charging me for two gigs of data when I had never even sent any text requesting the second gig so I have n...
We just returned home from international travel. Our phone plans did not work while we were overseas. Now we are home and our phone plans are still not working.
Hi,I received an SMS stating that the 3G network in Manitoba will be shut down effective December 31, 2025. I'm wondering if this change will affect me. Could you please confirm whether my current plan or subscription uses 3G or 4G? Do I need to make...
Hi I’m in Canada and trying to make a phone call to Mexico. I have a Canadian US and Mexican plan. It’s says “this is Public mobile here sorry your call cannot be completed as dail” please check the number and try again”. I know I have the correct nu...
Hello,How can I obtain a copy of my incoming/outgoing records mailed to me here or on my account email for the month of March 2025. I can only view back to June 28 2025.Thank you kindly,Korri
Hi, anyone out there who knows it better,I took the reward points towards the $15 Bill Credit and 500 China, Hong Kong, Taiwan and Macau Long Distance Minutes last month. Right after the transaction was done, I got email notification saying that the...
@CS_Agent I don’t have a lot of funds most of the time and my phone plan comes after bills so sometimes I don’t have enough to cover it, normally it puts my account in the negative then bounces a few days later but now I have my bank asking me if I’m...
I just got the same message (that I’ve used 95% of my data. I’m also on a 1GB plan. I’m not even halfway through my month and I never use all my data. What’s going on and how do I fix it! Thanks to anyone who can help.
Hi, I want to change my plan to US roaming for about 10 days, can I change partially in a billing cycle? How soon the plan will be changed after modify in my account?
I just changed to the 15$/500MB plan today, from the legacy 15$ plan. Today was the first active day of the new plan, but the internet connection is now lost. Any internet activity (browsing etc.) still works fine when connected on wifi, but not o...
Hi there, I bought a sim card, never used, I am trying to subscribe a plan and found out sim card shows invalid, are u able to reactivate my sim card? Thanks
Hi everyone, I recently referred my Grand Daughter to PM and she already has a New SIM. Now the question is how to set up her Iphone and where will she have to enter the referral code? Any help would re really appreciated.Thanks everyone in advance.
https://mobilesyrup.com/2025/07/04/telus-and-bell-share-when-theyre-shutting-down-3g-networks/Bell says Manitoba customers will lose access to 3G on December 31, 2025The shutdown at Telus ...will occur in two phases. The first phase will take place i...
