Community

Change mobile data plan company

Hi,  I would like to switch to another company for mobile data plans. However, I paid for a new month on Nov 28, 2023. Can I cancel the subscription and get partial refunds?Another question is that can I bring my phone number to the new company?Thank...

stop automatic open subscription please, PM AGENT!

How do I transfer my old number to an esim

I can only receive calls on my old number right now texts sent going through so the only way I have to authorize the old number is through a phone call. thanks, a

Can't call on my phone with the US/Canada plan

Hey Folks!!I have the Canada US plan, and now that I'm in the US I can't make or receive calls. Texts are good, WiFi is great, just no calling... ? Help?I have turned the phone on and off. No calling still. Thanks

SPAM calls

What kind of measures that Public mobile have/had implemented  in place to avoid spam calls?

Need EverSafe code sent to email

Hi,Still can not  get my friends service working since she tried to sign up Nov 26th. Part of the reason is now she can not get into her app or login on the web as the OTP code keeps sending it to her phone that has no service. She is stuck in a loop...

5gb bonus coupon from Mobil Klinik with new phone

Recently got a new phone. It came with a Public sim card & 5gb bonus card from Mobil Klinik. If I use the new sim card instead of my old one, does the 5gb bonus go with it? Also want to keep my old number.

Incomplete Phone number trasfer

I have switched to public mobile and it seems number did not transfer completely after a week. I have to have both Sim cards activated to be able to receive calls and messages! And there is no customer support to fix this! Already regret making this ...

On my account my plans message usage is showing incorrect information!

Hi, I am wondering if any one else is seeing incorrect information on their accounts after the scheduled maintenance was done on December 2nd?On my plans subscription usage under message usage it says 43 used &  -44 left! Although I have unlimited me...

Can't hear the other person during phone calls

Hey team, My phone calls will work for about 5-10 minutes and then I can't hear the other person, but they can hear me.  So then we'll call back, it'll work for a short time, and the same things happens, but the time before the call drops is less and...

how to refer a friend

how to  refer a friend

Honour Black Friday pricing due to delay in SIM card delivery?

I recently moved my phone to Public from Fizz under a recent Black Friday plan. At that time, I also wanted to move my family's other 4 phones over to Public from Fizz at that pricing, but delayed doing so because I needed the SIM card in order to ge...

Service response

I have submitted at least two tickets and probably send three private messages from my message area to CS_Agent since Saturday night and have yet to receive a response. Now as I look to my “sent “ items. It’s showing nothing sent. Despite getting the...

Suggestion: go to Top button

It will be nice to have 'Go To TOP' button at fixed and always visible location.Sometimes you do not have to or do not want to go to the end of posts and this will be handy to jump to top immediately. Same as we have chatbot icon Always present no ma...

Keeping old number and assigning new number to account

Hello,I moved to a new province recently and would like to change my number to this new province but I would also like to keep my old number with a voip provider.now the main question, I also want to keep my public mobile account because of the plan ...

Transferring number

I tried to transfer my number online, and I went through all the steps but for some reason I think it didn’t fully go through. My previous SIM card is still active and I can make phone calls and my public mobile one isn’t receiving any service just c...

activate

need to activate sim card...will not let me do it...keeps asking for an esim...cannot do that

Two Weeks In Can't Activate My Phone

Does Public Mobile actually have a customer support team? I sent in a ticket on Wednesday last week and have yet to receive a response. I get that there is a higher volume of support tickets than usual, but I subscribed to the service on November 19,...

Please Help! Can't receive incoming calls

 It's been 4 days since I ported my carrier to Public mobile. I can only make calls but cannot receive calls or messages. I have gone through previous threads on this issues and I reached out to CS_Agent 2 days ago but nobody has yet contacted me yet...

Long Distance rate

Where i can find international calling rates for each country?

Porting or Transfer my number to Public Mobile

A week ago I transferred the number to PM, but it was not complete.  I just spoke to Fido (my previous provider) and they told me that from their end everything is already done and that now I must contact my new provider to finalize the transfer.  Bu...

Minutes issue, sim issue and support ticket not working

I tried to make a call today but my phone says I have exhausted my minutes. Well I have unlimited minutes so I don’t know why this is happening! My iPhone Notification Centre also keeps telling me to reinsert sim to keep using my phone number for iMe...

FB Messenger and WhatsApp voice calls-Plans issue

Hi,   Seems that FB Messenger and WhatsApp do NOT work for receiving or making voice/video calls. Why?Also... many of us tried to sign up to the 40GB plan and upgrade to our next subscription cycle. Still waiting for a respond from PM on this. 

CS agent

Why is it so difficult to get support, as a customer for several years I'm getting to the point that I might start looking at other options.

No Esim option available?

I have a Samung A34, which should be esim eligible, but I am only given the option to purchase a physical sim charge when I try to sign up for a plan. I entered the IEMI and a red error shows up.Any thoughts?

My account is saying no active plan

Please my account suddenly stopped working and it says no active plan