Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

new subscriber stuck on "Processing Payment"

Hello,I entered my CC details and hit Proceed with Payment". The screen greys out with the text "Processing Payment" showing up but nothing happens. After 10mins, it is still showing Processing Payment. What is up? I tried another browser to continu...

Signup settings

Having issues with signing up to PMI have a new sim card, signed everything up according to the instructions on the app. Now the catch was with transferring my number to PM. Apparently I need to select a random number first then get my old number tra...

Text message outside canada

Hi, I'm actually in Philippines for a vacation. Now my problem is I cannot access my online banking because it needs my phone verification. When they send me phone verification it doesn't go through. How can I receive text messages thru my Public Mob...

postal code on your card doesn't match the province you selected

It looks public Mobile is offering a $40 50GB @ 5G. But when I select it and put my postal code in, I'm greeted with a popup saying that my postal code doesn't match the province.It looks like this has been a problem for years. Is public Mobile inten...

KEEP PHONE NUMBER

I will go to China for a few months without taking my phone, can I keep my phone number with the minimum payment during the term?

More to Know, "Public Mobile Brings back 5G 50GB for $34/90days."

Original Link: https://www.iphoneincanada.ca/2024/02/02/public-mobile-34-50gb-all/Public Mobile Plan Link: https://subscribe.publicmobile.ca/en/ab/activation/plans/50GB-5Gspeed13Public Mobile has just revived their 5G 50GB for $34/a month ($102 90 da...

Téléphone usagé

Cannot confirm identity

Trying to finish the login process and the EverSafe needs me to confirm my identity but I’m not receiving the 6-digit code on my phone. I’m not sure how to troubleshoot this or fix it

Forbidden A1

Good afternoon.I have been getting a Forbidden A1 screen on login since I signed up to public a full two months ago. I have reached out to @CS_Agent many...MANY times to get this resolved and keep getting cold shouldered for several days at a time wh...

Network equipment

Has anyone noticed a significant drop in call quality lately. I noticed it just now calling within the public mobile network, rumored to be because Telus stopped using Huawei network equipment. Not sure how true that is but never had any issues befo...

Talk, text, and Data outside of Canada

I am currently on a plan with unlimited talk, text, and data while in Canada.I recently got a job where I will be traveling to the US a fair amount.If I go into the US while processing the Canada-wide plans, would my phone not work or will I incur so...

Multiple payments

Hello. I have been paying for four (4) subscriptions: my own, my wife's, my daughter's, and my sister-in-law's.I would like to only be paying for the former two (2). How do I arrange to get out of the latter two?

Can't retrieve voicemail messages from outside Canada

I'm out of Canada and trying to retrieve my voicemail messages but I keep getting the following message when I call my Public Mobile number (from a 3rd party VOIP number):"The client you are trying to reach is not available at this moment. Please try...

Resolved! Help! Can’t submit a ticket

hello there, I am in dire need of customer support.@SupportMy number was transferred but now says it’s not available. I was given a temporary number. I had been using my old number all week. Now I have a temporary number. I have tried to submit a tic...

Resolved! US add-on for existing PM 3G account

Hi! I have a 3G PM account, and will be travelling to the States (LA area). Seems like US carriers have turned off 3G. Will a US Roaming add-on allow me to use 4G networks down there? (My phone is capable, just not sure about how the US roaming a...

data usage spiked after upgrading plan

Hello,I upgraded my plan yesterday early evening. I checked on the data usage less than 24 hrs later and its at 14.67. Is this even possible? Chat bot tells me that is a lot of data. Unfortunately I hadn't been tracking data separately. I am now...

Resolved! Voicemail not working

Hello, My dad and I recently switched to Public Mobile and after a couple of weeks, we realized our voicemails aren't working. When we don't answer the phone call, the caller receives a hang up tone and the voicemail doesn't kick in. I can access the...

Payment Issue

Tried to pay with both a MasterCard debit and a Vanilla Visa Prepaid Card. It does not process the payment even though there are funds. It says, "Sorry, we're not able to process this request at this time. Please try again later.". How can I fix that...

CS_Agent

I ordered a new SIM card on Dec 25 2023 and have not received it, now I need to contact CS_Agent, how do I do this.

signing up to the promotion $34/month with a 90-day subscription 50 GB Data at 5G Speed

I would like to sign up for the promotion $34/month with a 90-day subscription for 50 GB Data at 5G Speed. When I add to the cart I only see the $40/month?Also, after 90 days, how does the renewal works if I want to maintain $34/month? Would it be re...

Resolved! Opening a CS ticket

I have opened a ticket before, but can’t remember how I did it. Please advise? Thank you!

Resolved! Error: Credit Card Verification Failed. Please Try Again.

I'm trying to set up a new subscription, but every time I try to enter payment details I'm getting an error that says "Credit Card Verification Failed. Please Try Again."I've tried two different Visa debit cards, I've tried using the website and the ...

Resolved! US roaming and ticketing not working

I’ve been in the US for two days and my service has been practically non existent. I can’t get through the ticketing service, I keep getting an error. How am I supposed to resolve a service issue if there is no way to contact public mobile?

Resolved! I signed up for the 10GB/$29 upgrade plan, but what happens to my old rewards?

There's no details about what happens to my rewards plan. (e.g. "Loyalty", "Refer a friend" ,"preauthorized payments" . I do not want to change to the reward points system.Thanks

Resolved! Number transfer

I switched my SIM card before transfer was done, virgin is requesting that you do a port request

new sub issue

I just bought new sim card and i try to activate it and when i try to add my credit card it says my postal code on credit card doesnt match the provice, please help

Resolved! New subscriber deal

There is a $24 deal right now for new subscribers. I'd love to upgrade my plan to this. Is there anyway I can do so even though I'm a current subscriber? I've been with Public for almost 5 years now and don't want to leave, but so want a bigger plan....

Resolved! Legacy Rewards or Public Points?

I'm still opted into the legacy rewards program and am saving $6 a month with loyalty and auto pay. Is there any advantage to joining Public Points instead? I'm pretty sure the legacy program is better but just wanted to check!

Resolved! Customer service?

Is it possible to talk to anyone in customer service, like a real person over the phone? I can't find a support number anywhere.

Resolved! Auto-pay bonus gone?

I've been with Public for over 5 years now. I'm pretty sure I used to get bonus data for having my account set up on auto-pay - no longer. When did this change?

Community

Forum Posts