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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11093 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22030 Views
  • 181 replies
  • 24 Bravos

I can not buy a plan because of an error on the site

I get this message when I try to buy any plan "WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)"going back and trying again does not work  

CalebRM by Good Citizen / Bon Citoyen
  • 150 Views
  • 2 replies
  • 1 Bravos

Need eSIM

How do I get an eSIM for my new iPhone14 - replacing my iPhone X which I am currently using for Publicmobile service

BarbT by Great Neighbour / Super Voisin
  • 143 Views
  • 3 replies
  • 1 Bravos

Double billed

The message says to contact a customer service agent. Since im new. How do 8 do tha5?

Emberz by Good Citizen / Bon Citoyen
  • 203 Views
  • 6 replies
  • 1 Bravos

Resolved! Traveling abroad locked out of account due to two factor authentication

I am traveling abroad in Europe and I am locked out of my public mobile account.There is no public mobile roaming service available in Europe. So:I cannot receive a text message for two factor authentication.I cannot forward my phone number to anothe...

bjw_ by Great Neighbour / Super Voisin
  • 439 Views
  • 4 replies
  • 1 Bravos

Resolved! New SIM not a week old suddenly stopped working

Lost my phone about 2 weeks ago and got a new one along with ordering a new sim from PM. Installed it, registered it and got my account off lost/stolen mode and all was well. After going through the new phone I realized it was defective. The biometri...

RickL1 by Great Neighbour / Super Voisin
  • 240 Views
  • 6 replies
  • 2 Bravos

Loyalty Program

I love the Public Mobile rewards program and the many opportunities to earn rewards in many different ways! Glad to be a loyal customer of Public Mobile. 

mayro by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 2 Bravos

Cannot call a 343 number from PM phone

I cannot call a 343 number, which is the new Ottawa area code. I get a message telling me to check the number and try again. The number is valid, and they can call me. My wife, whose phone is also with PM, has the same problem. We both have 613 numbe...

PF3 by Good Citizen / Bon Citoyen
  • 242 Views
  • 3 replies
  • 1 Bravos

Setting up an account

I am on step 3 of the activation. I paid for a monthly service, put the sim in the slot of my iPhone but when I get to the part in the Public Mobile app when I say I have a sim I get unable to display page error. Do I have to do something on my iPhon...

Pat271 by Great Neighbour / Super Voisin
  • 151 Views
  • 2 replies
  • 1 Bravos

Resolved! I NEED TO TALK TO AN AGENT

Hello,  I need to talk to an agent/tech advisor. I'm trying to activate my account and am having issues. Please help. 

VAN135 by Great Neighbour / Super Voisin
  • 180 Views
  • 2 replies
  • 1 Bravos

Resolved! Unable to sign in my account.

Previously, I had an account under email xxxxx@Yahoo.com, phone number 6xxxxxxxxx which is already disabled due to inactivity.Now I have registered a new number 613xxxxxxx under the same email xxxxxx@Yahoo.com, which sent a confirmation code to the o...

McDiarmid by Good Citizen / Bon Citoyen
  • 295 Views
  • 6 replies
  • 1 Bravos

My phone number is calling random people...

Hi thereI am getting numerous people (not contacts of mine) calling me saying I just called them. Is something wrong with my sim or is a scammer using my phone number to spoof call people? Either way, what can I do about this? ThanksBen

ben02 by Great Neighbour / Super Voisin
  • 175 Views
  • 3 replies
  • 1 Bravos

Resolved! US roaming package.

While purchasing a US roaming package it indicates it is "For 10-15 Days only" at the top and 15 day at the line item.Is it 10 or 15 days.... It is important as there is a huge difference between 10 and 15.... which is 5...

Theduke by Good Citizen / Bon Citoyen
  • 212 Views
  • 3 replies
  • 1 Bravos

Rewards vs points

As I sit here, I wonder if it's better to stay on the legacy system or move to the rewards program. If anyone has any ideas, please excuse my lateness in asking. But, I'm finding it hard to believe that transitioning is a good idea.Naepalm

Anonymous by Not applicable
  • 221 Views
  • 5 replies
  • 2 Bravos

Resolved! Help me

So I set my dad up with PM and he lost access to his email so I switched it to mine but then his whole account just went missing his phone was cutoff saying the payment didn’t go through that my card was expired but it comes off of my card and my car...

Joanna33 by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 2 Bravos

Cell Phone is displaying SOS message

I brought my son over to PM and last night he told me his cell phone (Apple) is displaying this SOS message andhis phone is locked, he can't use it. He said he was trying to do a SIM Pin and the phone got locked. He says he needs a PUK code to unlock...

snorkellady7 by Good Citizen / Bon Citoyen
  • 310 Views
  • 7 replies
  • 1 Bravos

auto renew

you changed things..now how to enable auto renew?

davel by Great Neighbour / Super Voisin
  • 203 Views
  • 4 replies
  • 2 Bravos

Unauthorized money withdrawals

On July 6 and July 9 a total of 207 dollars was taken off my Visa without authorization. My plan is 48 dollars a month which is automatically taken off my Visa. So I am not sure why this has happened. 

S_1750 by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 1 Bravos

ESIM DIDNT WORK

ESim didn’t work to transfer my existing freedom mobile number help. 

Jenplustulip by Great Neighbour / Super Voisin
  • 149 Views
  • 1 replies
  • 0 Bravos

registered eSIM, but phone did not work.

I have chose the plan with eSIM. However, my phone cannot download the PM app, becasue the phone is regiested in China not Canada. I purchased one phsical SIM card. Can I trafer it to the phisical SIM? BTW, I have not sucessfully open the new line. C...

zyf by Great Neighbour / Super Voisin
  • 218 Views
  • 4 replies
  • 1 Bravos

Can't log in

Hi,I can't log in to my account (under the email heer.ashley@gmail.com) because it is sending the ID confirmation pin to (I believe) the number that was on the sim card before my current number was ported over. 

Stefan_8383 by Great Neighbour / Super Voisin
  • 111 Views
  • 1 replies
  • 1 Bravos

your services on hold

I have setup auto renew for my account. today i received a text "your services on hold pay now" I'm wondering why my services on hold even though i have setup auto renewal and also i have enough fund in my bank. I have login to my account and trying ...

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jack0010 by Good Citizen / Bon Citoyen
  • 425 Views
  • 14 replies
  • 1 Bravos

First time activation

I recently signed up for Public Mobile.  I paid $39.55 on my Visa ($25 for the first month, $10 for the sim card, plust tax).  I recently received the sim card and was trying to activate it on my phone.  I downloaded the Public Mobile app on my phone...

Norm61 by Great Neighbour / Super Voisin
  • 432 Views
  • 7 replies
  • 2 Bravos

Can't complete sim activation.

I've been public mobile for nearly 5 years now. I recently got a new sim, and was going to transfer a long standing landline.When I started the activation process, I created a new account for the number, but then got this error immediately after it w...

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@CS_Agent

I need to access my invoices paid for February and March for an expense claim for work. Can I please get help with that?

CoraPWEP by Great Neighbour / Super Voisin
  • 340 Views
  • 6 replies
  • 1 Bravos

Unable to connect to mobile network.

I cannot call/text nor receive them. It says I am unable to connect to mobile network when I try to call someone. I tried rebooting, taking the sim card out and putting it back in and even tried putting it in another phone.  It still says unable to c...

slickclyde252 by Great Neighbour / Super Voisin
  • 291 Views
  • 7 replies
  • 1 Bravos

Accidentally added 3gb add-on, need to be reverted

@ CS_admin could you please help cancel 3gb $30+tax add-on in my account that was done accidentally and refund the paid amount?   edited by computergeek541: Neither CS nor CS_admin are Public Mobile employees. Please do not provide any information ab...

hlpnghnd by Good Citizen / Bon Citoyen
  • 189 Views
  • 4 replies
  • 0 Bravos
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