Community

Charged twice, don't know how to get a hold of anybody

I was charged twice for my phone bill and I can't figure out how to get in contact with somebody other than a bot. 

My phone isn't eSIM compatible, need total refund for purchase of subscription

My iPhone 14 I find out wasn't eSIM compatible, but after that page it said I could request a full refund. Please help me.

Changed number/ wrong province

Switched carriers to Public Mobile . I told them keeping my old number was imperative. They said they could do that. Instead, they changed my number and what is worse my new unwanted number is an Alberta area code. A province I have never been to. I ...

Boxing week offers

I would like to change my plan to the $34. plan but it says new activations only . I have read talk to an agent they are able to do this . I called talked to an agent . He told me i had to go to community and an agent will help me here i am help

Subscription expiration, payment won't go through?!

I've been trying for 3 days now to purchase a new subscription after my dad's old one expired. The CC won't go through. I can't figure out why.. and can't frigging get help from PM.  It isn't a cc issue. The card hasn't changed- it's still good and a...

Reissue number transfer with previous provider

Hello, I need help reissuing a number transfer request to Telus. When I initially switched providers, Telus sent me a message to authorize the number transfer but I could never deliver my confirmation due to poor cell service. I called Telus as I bel...

Boxing week plan for existing customer

Hello,I'd like to get this boxing week plan:4Gb at 4G for $24.00/month, please.Would be fair to have it available for loyal client of many-many years!Thank you! 

Can’t receive or call when in the us

Account Swap?

A friend of mine used my phone mths ago. Putting her SIM Card *(Public Mobile) in my Samsung S21 + 5G, she did this a few times without errors/ issues. Now, I've made the switch to Public Mobile, set up my account, picked an awesome plan for $34/mth ...

$34 50gb plan

I'm an existing customer how do I get the boxing week 34/50 gb plan

SIM card delivery tracking

Hey guys, I have ordered a SIM card and I want to track the delivery using Canada Post. However, I can't because I don't know my order number. Where do I find my order number? Also, if the delivery is late, can I go to a store and do an in-person pic...

Subscription plan

My subscription plan is $24/month with 4GB data at 4G speed (90-day subscription plan), does it mean I will receive 12GB data at the beginning of my subscription? Also, in my plan's offer details, it says <⁺This plan is for Quebec residents only and ...

trouble transfer number to public mobile

Recently set up a public mobile account, and have gone through the process of getting my number ported over from bell. Its been over a week, almost 2 weeks now and haven’t had any luck. At this point, I’ve been trying to submit a ticket multiple time...

Hello again and broken phone

This is "itsmynumber".  I have not posted in community for a long time and Public Mobile updated their websites a lot during this period of time where I had no questions. So hi again, not sure if the community recognize this member who was forced by ...

My plan is not nearly as good as the current promotions. How do a change?

Need help with my subscription

I’ve changed my subscription (renewal on Jan 05) to a new one (I remember it’s 5G speed for 60GB, which is oddly no longer seen on the site). It was confirmed.However now I’ve just found out the system did not auto renew my subscription, but charged ...

Wife's phone not receiving 2FA verification codes

Hi PM community. My wife and I both signed up to PM during Black Friday (me from Koodo, her from Rogers). It was from physical SIMs to eSIMs and the transition seemed to be smooth. However, since the beginning she has not been able to receive any 2FA...

Existing costumer not seeing new plan when i log in.

hi, I see this plan when i google search. ($24 Unlimited Canada-Wide Talk + Text + 4GB) but it's gone when i log in and want to get it?my friend and his wife just switched to public mobile from Bell today and they got this plan.I currently have the 9...

boxing day sales

Hi, I was hoping to change my plan to take advantage of the boxing day sales.  Are they for new subscribers only? I can't seem to switch over to the boxing day offer I want...

Primary/personal?? Can’t SMS

I changed carriers on Friday and now I have “primary” and “personal” all over my phone like it has two lines and I can select which one for calling out and messaging on a contact by contact basis but I think only personal actually works? I also canno...

Error in subscribing - payment pending but no esim or activation and no ticket info.

I was a previous PM user and am coming back after being gone for the past 6 months. I went through the subscription process, and when I submitted payment I received an error that said "There was an error, although your payment is processed" or someth...

Customer support contact number

I am new to PM1. I would like to change my subscription cycle. Currently, it is from Dec 30, 2023 - Jan 29, 2024. I would like my billing cycle to begin at every 1st of the month, so from Jan 1 - Jan 31.2. How can I change my phone number (choose a d...

Subscription failed, only option on app is "contact support"

My app is stuck on the subscription failed screen with the only button available as "contact support".If a public mobile employee can get back to me to help finish my activation that would be much appreciated.

Upgrade Current Plan to $29/mth 30GB at 4G Speed

Hello,Looking to find out how to upgrade my current 3G $25/mth 1GB Data plan to the newer $29/mth 30GB at 4G Speed plan.Thank you

I'd like to Switch to the $24/month 4G Plan

Hi. I noticed that you're offering a new promo on a 4G plan for $24/month. It's unfair to only offer the promos to new customers while ignoring long-time customers such as myself. I'd like to respectfully request a waiver to the 'new customer' policy...