Why is my data not working?

[Jiji2]

So I’m on a mouth long vacation and I ran out of my 3 by of data included in my plan. So I used 15 points to get an idea extra 1 go of data and the app says that I have 4 gb now. But for some reason my data is not working like my calls and text go through but my data does not work.

[CSA_PM]

Hello @ Jiji2,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Jiji2]

Omg, you’re right. Ok thank you!

[softech · Accepted solution]

@Jiji2  

You used 15 points to redeem?? You redeemed the wrong add-on, you redeemed the US roaming data instead of Canadian data!!!

The choice for Canadian data add-on for redemption are:

1GB Add-on - 10 Reward points

200MB Add-on - 5 Reward points

You need support to help to reverse the transaction (unless you want to re-buy the Canada data add-on first, or redeem again for  the correct one so you can have access to data now)

I have helped to escalate your issue with PM CS agent but they might not reply until the morning.  Keep an eye on your community inbox 

[Jiji2]

Yes I have tried rebooting the phone resting the mobile network settings. And I have a iPhone so I don’t have a data limiter so

[softech]

@Jiji2 sometimes is the data limiter in the device itself blocking the use of data. Check and disable or first, reboot the phone and test again.