Community

US roaming plan not working

We purchased US roaming add-on  for my daughter before we left on holidays. Now we are here and it is not working. When we log in, it says we purchased the 15 day plan. Any suggestions??

I can't find settings to turn off my answering machine

I want to turn off my answering machine so nobody can leave me a voice message ever again. How do I do that? The public mobile bot says go to settings but I do not see anything that says settings within my account the bot says I can turn off my answe...

I cannot make or receive calls

I traveled to Toronto last week and turned airplane mode on. I cannot receive or make phone calls after came back with airplane mode off. I can send and receive text without any problem. Please advise. Thanks 

Change account email

Change account email

US Mexico plan

Yesterday, January 3, I tried signing for and paying for the above so I could use my phone in the US.  When I tried paying I got a message that my payment couldn't be processed, so I gave up on that option and purchased a SIM card.  When I checked my...

Problem logging in.

 My problem is, I purchased an account, registered it, ordered my Sim card and received it . But, when I inserted in my other phone, I cannot log in to the account to activate the sim card.   When I try to log in to the account, it says that a 6 digi...

Change of credit card for payment not accepted

Current card for payment compromised, trying different card for payment, not accepting

Check activity

I am still being billed when I have cancelled account. How do I rectify this?

help with phone plan

I am having issue with subscribing for a phone plan 20gb at 32$/m. please help. it is not letting me choose that option and automatically changes to 30gb plan

Subscription

I had my account set up to change on the renewal date but it did not happen, how can I resolve this as a plan is no longer available. Anyone else have a problem like this?

travelling to the US this week for 4 days, do i change plans?

HII'm travelling to the states this week for 4 days and would like to have cell coverage, Noticed there are plans that say CAN-US , does that mean they would work in both countries without the roaming fees,  Can I just switch plans and switch back ne...

Pls sèndcode so I can use my phone

Phone transfer issues

Greetings all, I’ve switched my phone yesterday at 4pm and it’s stilll not making calls and it’s over 12 hrs

Subscription change didn't happen from Boxing Day deals.

In December I selected to change my plan to the 75GB Can/us/mex plan for $35 since I was already in a similar but it was only 50GB of data. Now I just checked and it didn't change my plan. I selected change on billing date not immediate but it has be...

Re: Unable to call Panago? (310-0001)

Hi I’m having same problem except I’m trying to call Enmax 3102010. When I call it takes me to public mobile account. I’m a new customer, was with Telus previously and used to work fine. Can anyone help?

"Number changed by SIM" message whenever I try to call 611

Recently, I've tried to called my service provider via the 611 shortcut and end up receiving the "Number changed by SIM". Does anyone know the cause for this issue?

New user - eSim fail OTP doesn't allow email notification

Hi I am a new user, my eSim has failed and I got a new sim. However I am not able to login because it sends otp to my phone number which is not accessible. I need help to resolve this problem asap. I cannot be reached at the moment 

Can a human being please activate my SIM?

Bought the ESIM option because the website said my phone was compatible. Downloaded the app. App says my phone isn't compatible. Customer support advised me to buy a Public Mobile SIM card. Now I have one of those and I can't find a human being who c...

Getting old number back

My old phone went missing awhile ago and it was public mobile number it's been 6 weeks trying to ta get ahold of a agent to help with this stuff everything is attached to my old number and my ex wife email for to get everything back and we don't talk...

PIN

never received my PIN plus i can't log into my account 

credit card payment

my preauthorised credit card was stopped due to fraud

Public mobile received payment last Friday, January 31,2025

the phone needs to be connected, the plan is paid. Why is it not connected?

Data use calculator on App not accurate

On the app it shows my data use currently at 2.84 gb which has been stuck at this amount since I activated. The web site shows current use at 4.80 which is an accurate reflection of my use. How can I reset the App to show my actually usage ???

Travel

Hello - I am going to Mexico and the Middle East this year. My phone is not esim compatible... how do I use it outside of Canada - specifically Mexico and the Middle East 

Hotspot

Why do I have to contact public mobile to be able to use a personal hotspot on my phone, when I used an eSIM I didn’t have any problem using one and now that I have a physical SIM card it won’t let me it says contact public mobile, I always find my d...

Account under wrong email

When I set up my original account [2 phone numbers, mine + spouse] the guy at London Drugs mis-spelled my email address for my spouse's number. Both accounts are paid on my VISA, so that's OK. But, now I want to change our plans, I can't access his n...