Add-on is not activated

[Valdy]

I have registered a ticket, but thought I'ld ask the Community. My add-on is not showing up in my account, although payment was made. Any thoughts? I'm from BC, and am in Texas. This is frustrating. Cheers, Valdy.

[hTideGnow]

hi @Valdy 

glad it is all sorted 

[Valdy]

Got it sorted, thanks... Turns out that PM had credited me with the thirty bucks, rather than applying it to my add-on. All good. Thanks for the response. Valdy

[hTideGnow]

HI @Valdy 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

And you are in Texas, so you are trying ot get roaming add-on?

if you are, make sure are connecting to T-Mobile or AT&T and make sure roaming mobile data is enabled

since you opened a ticket already, check your community inbox for agent's reply and update us