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Suspension

Clove_liy
Great Neighbour / Super Voisin

Hi, I have a question about suspend the SIM card temporally. I know there are 90 days time period I could resume the card. My question is, when I re-activate my card, will the original SIM card still be working? Or I have to buy a new SIM card?  If I didn't resume the card within 90 days, does that mean I will lose my number and the SIM card will not be useable again? Thank you! 

2 REPLIES 2

HALIMACS
Mayor / Maire

@Clove_liy 

if you resume services before the 90 days expires, you will retain and be able to use not only the existing SIM card but also the same phone number that you have.

hTideGnow
Mayor / Maire

HI @Clove_liy 

no sim card is needed within the 90 days suspension.  It is just the account is suspended. But after 90 days, the account will be closed and the sim will no longer work

and, don't resume service on the last day just in case site is down.  Resume it couple days before

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