New Activation, Number transfer

[Russian2Conx]

@Russian2Conx 

My name is Stanislav. I paid $39.55 for an eSIM activation, but the app crashed on Step 6. I am stuck in an activation loop, and my Rogers line is facing a 24-hour suspension crisis. I need an agent to manually email me my individual eSIM QR code or push the activation profile to my iPhone immediately.

Thanks in advance!

[Russian2Conx]

@Russian2Conx  here just giving an update, failed to get successful activation after pulling old service provider SIM, restarted phone, resigned back in to jump back into activation mode and it still gave me the step 6 of 6 sad news of "ESIM not Installed, Something didn't go right while installing your ESIM, click here to retry"
However got a CS_agent to reach out on Private msgs and filled him in with all that he asked for to help me out to undoubtedly a victory in everyone's corner hopefully:P

Thanks again @hTideGnow & @Chalupa_Batman  for reaching out, as well for the incredible support!
Always had a shining towards community support chats, someone somewhere out there on this big rock spinning around a sun has an answer to someone's problem:)
Stay tuned, we should be seeing the checkered flag shortly!

[hTideGnow]

hi @Russian2Conx 

If you got the error ""SUBSCRIPTION NOT ACTIVATED"  or  " Unable to Activate eSIM"  at step 6, Reboot your phone, re-login and the app will try to complete the activation

If same, then remove the old carrier sim card,  or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

Then put the PM sim card in the phone, or if eSIM, you should be good 

Next,  go to Sim Manager or Settings->Cellular and check if PM sim is showing there.  Make sure the Public Mobile sim is enabled , or Turn on this line  option is toggled on.  Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[Chalupa_Batman]

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@Russian2Conx wrote:

@Russian2Conx 

My name is Stanislav. I paid $39.55 for an eSIM activation, but the app crashed on Step 6. I am stuck in an activation loop, and my Rogers line is facing a 24-hour suspension crisis. I need an agent to manually email me my individual eSIM QR code or push the activation profile to my iPhone immediately.

Thanks in advance!

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Hello @Russian2Conx 

Restart your phone and redownload the app and try again. You can reach customer service this way if you need help.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

Public Mobile Chatbot - Contact Us

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.