Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent hello i.already have a number active with you. I was wondering can i port a landline number with public mobile too?
I recently switched to Public Mobile and transferred my existing phone number. I have an iPhone 13 using an eSIM.Unfortunately, I have no service at all. I cannot make or receive calls, send or receive text messages, or use mobile data.
Hi I need some help. I am not able to finishing the process due to some unexpected situation. Can someone contact me so I can explain? Thanks
I was recently told my brand new iPhone isn't compatible according to its IMEI. Is that likely an error?
I've tried many times on renew subscription and makepayment, but all failed. IT always show that "sorry, we are not able to process your payment at this time", i've changed my credit card, still can't work. anybody can help? My account is already on ...
I am trying to edit my old card info and your website is not allowing me to do it.i have also tried on another device and it’s the same thing
Hi there, I am trying to use my promo code for add ons, but con't see where I can get this option?
I have an active auto-pay renewal subscription which renews today (August 5th) but my account online shows as being suspended and I am unable to make calls.
I had been using my old Galaxy s10e US version phone on Public Mobile for quite a while, but was notified that, since that phone is not on the whitelist (although it probably should have been), I would no longer receive service in March of 2027. So,...
I am trying to get a new plan for a new user but every credit card we get keeps saying’wrong CVV’.We tried with numerous cards,same error.Kindly help out
I bought a public mobile Sim from Amazon. I want to use it on my current public mobile phone number. Do I just edit it in or do I have to do anything else?
I am having issues accessing the payment page to update a card. Id just like to make a payment
I can't subscribe to a plan as a new user. It keeps showing the page below when I try to subscribe to any plan from the list of plans
I have the Canada/USA data plan but when I wwnt to the States U had problems receiving and sending texts. Do I need to change or switch any settiings on phone or should it all happen on its own to receive and send texts?
I’ve been locked out of the email I used to create my account and my phone broke. I bought a new phone and downloaded the app so I could install my esim but it wants to send a code to my number which I can’t get cause my phone is broken. How can I so...
How do I manage calls to Great Britain?
Hi!I want to get a new eSim so went to my account and then to "Purchase new sim" but only buying physical sim is an option... (Lost my phone recently, so this eSim would be to add into a new device with my usual number.)[I have been on eSim for a yea...
can i make my monthly payment in advance
My device was destroyed and I have a new device now. Is it possible to recover my text message history from the old device or from the past two years? David
How does a subscriber pay monthly account with points
I have the new Sim written down. At the moment I have a Sim chip in the phone to be able to chat here. Im not sure what to do next. ThanksRach
I was on IPv4, but had to get a new iPhone, so have a new eSIM. Getting a new eSIM automatically puts me on the IPv6 network. I must be set back to IPv4. reference previous ticket 12108337. What info is required? my imei is 35 xxxxxxxxxxxxxxxx.Edit b...
I have redeemed two $20 bill Credit points rewards, but are not reflected on the available funds. Why is this?
how do i pay using my points
I have 5g phone and I was charge extra 5$ for 3g phone which I do not use any more
Phone number talk to person
I insralled a physical sim card on this phone I need getting it to work
I purchased a new phone, when trying to transfer my old public mobile eSIM from my old phone to a new eSIM on my new phone, my old phone powered off. The eSIM wasn’t installed properly so now my new phone doesn’t work, and the old eSIM seems to have ...
Hello,I obtained my Public Mobile phone number (with a SIM card) set up and working yesterday. Now, I want to Port my existing Rogers cell number (also with a physical SIM card) to Public Mobile so that it becomes my new and only number with Public M...
