Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased an add on for unlimited texting, calls and some data for US and it is not working.
My wife's number ( ###-###-#### ) was ported from Fido to Public Mobile.only one way Calls out work, but SMS and data (send & receive) does not work at all.This is a known porting issue.Please re-sync / re-complete the port and fix SMS and data routi...
Hi Folks! I cannot seem to find my accumulated Long Distance minutes, nor my Date bonuses!...? Could you tell me where they hidden from me...? Thanx, Ken
Hello, I recently transfered from Bell to Public.I want to confirm that by transfering over my Bell subscription will be auto cancelled? Or do I need to log into Bell and try to do it myself
Hello,I subscribed to a new plan and ordered a physical SIM card. However I realized that physical SIM card will come in 10 days. Now I want to cancel the shipment of physical SIM to my home address instead I want to buy a SIM card in-person at Telus...
Hello,I have an account with Public Mobile. My user ID is ****@**** and phone number is ###-###-####. Could you please change my verification email address to ***@**** I cannot access my account since the verification code is sent to the old email, ...
Chose by error first sim 1 and second esim now i get the message: sim 1 not
i just thought i upgraded to 75 gb 5 g service can usa mexico with some dial on minutes for the $35 , same price ia m paying now for 50gb data looked now still shows old plan was this just a blip non existent perc???
Hi!I got an iphone 17 that requires an esim for ###-###-####.I purchased it but don't have access to the old e-mail account i signed up with to get the QR code so I can scan it during the iphone set up. Please help! UPDATE: now the physical SIM on th...
HI,Under my account, showing currently I can upgrade to $35/month, 75g, CA-US-MX roaming plan. I want my friend get this plan.Is it possible? and How.Thank you.
how can I deactivate account and upgrade to new one and still keep same number
voip apps like text now or whts app don’t work with new plan . I opted for 150 gb and paid extra money to go back to 100 gb still same problem only messages are working calls can’t be completed or received . Boxing Day plans have this problem
Hi, I want to switch to the 35/75gb plan, but I want to make sure my Winback Promo gets added along too before I do. Can it be applied?
I am not able to make canada wide calls.
Every time I try to login, I always see resume activation
Does anyone know if you choose to change on renewal they will honor plan if it expire by then?The new 18$/1gb plan is says to expire tmr (26 dec) but my renewal in in jan
Is there a way to subscribe to a cheaper plan, then switch to the 35 plan?
Hi,I need to login to my Dad’s account but the identity code goes to his phone number. I need it to go to the email. My Dad is old and can’t give me the code.
I have switched form Telus freenet to Public Mobile. 2 days ago I've got the SIM. Installed it into my cell and activated the account. But it's not working. My cell still shows the old account
how do ido this since its all electronic on this phone, no physical sim card
Got a new phone and trying to figure out the esim
Porting from Telus prepaid account. Received confirmation test from Telus and replied with "Yes" to move forward with transferring number. It has now been more than 5 hours. Received email saying Public Mobile service has been activated. New PublicMo...
My service is not working and I paid threw visa debit card? The funds have been taken out of my account but service is not working?
I paid twice today for the same phone number. I upgraded to 5G with a higher payment but today also is the same day of my regular payment day for a lower subscription. Can I get the lower payment refunded? many thanks.
How do I fix this so I can make and receive calls again
Hi all,I've been getting a issue where the 2FA number associated with my account is some completly unknown number. I've had this issue since I made my Public account however it used to let me bypass it by using my email as a 2FA method. This was stra...
Hi community,Activated PM eSIM on Dec 22 with a temporary number. Requested porting my Telus number with a physical SIM on the same phone next day (replied "Yes" to confirmation text). PM app showed an error, but quickly got a Koodo text saying port ...
I'm having the absolute worst time with this company right now. I bought a $40 voucher and a $5 voucher( vouchers hard to find now days) just to make sure I had enough. As I couldn't remember if my balance needed was exactly $40 or more with the tax ...
