Community

Change plan to 35/Month

Hi There, I would like to change my plan to 35/Month, please help.Also please let me know what's my balance now, I am going to buy vouchers accordingly,thanksMike

My subscription will not work.

I have paid for new subscription because I didn’t know how to pay for my old one. Money has been taken out of my account but I haven’t been able to call or text or use data.. And the app is telling me I need to resubscribe but I got no money left. An...

Please help

I’m switching my phone from Bell Aliant to Public Mobile.I’ve completed the payment and installed the eSIM. I also replied “YES” to the Bell Aliant text authorizing the transfer.The phone connects to the Public Mobile network, and my mobile data is w...

Unsubscribed from Public Mobile

Hello,I am leaving Canada permanently, so I have unsubscribed from Public Mobile. There are no outstanding dues and I am fully paid up. Are there any more steps involved in closing my account? Please confirm. 

Unable to activate esim on number transfer

HelloI currently have a virgin mobile account and trying to transfer over to public mobile.I've created a new PM account, selected ESIM, paid for the subscription, but when trying to transfer my existing number and activate my PM account I always get...

Data

Have a data plan. Lots of data left. Can't access the Internet without wifi. Have checked the APN settings. Reset the network still not working. iPhone se

Cannot change to lower tier monthly tier subscription

I'm currently on the $40 monthly subscription, but I want to change it to the $24 monthly subscription. When I go into my public mobile app to change subscription, I only see subscriptions more expensive than my current monthly subscription. Please h...

EverSafe Loop Bug

It's asking me to enter a code sent to my phone, I enter it, it says "Great!", then sends another code and asks for it. Any ideas? 

Re: Public Mobile - How to reach the port team?

I have a problem as well for the transfer of my phone number as I cannot receive texts to validate the transfer to an external company. May I be given a contact to activate a manual transfer done by your agents?

app

I'm locked out of my app. how do I get back in?

Extra 9 garbage text characters

Hello community.  I activated a new PM account for my son's TCL Flip phone and everything works after a day.  However, whenever I text to him (from my Android phone), he receives extra garbage characters after my text characters. (always 9 characters...

Subscription change

Changed my sub to the 10 extra gigs of data for 2 years. DID NOT/HAVE NOT RECEIVED THE GIGS. SENT IN A TICKET/COMPLAINT. NO RESPONSE. CANT RETURN TO MY OLD SUBSCRIPTION. Updated by Softech : Inappropriate comment removed as per Community Guidelines 

Terrible service with T&T

This weekend I’ve crossed the border to visit my family in Seattle, but I noticed despite the strong signal , service was terrible, I lost a lot calls from my family and the internet service wasn’t working properly. I’m being happy all this years cro...

Haven't received any activation email or esim. Money has been withdrawn from my bank account.

Question about international roaming

Hi, I have a question about international roaming. I’m currently in India and do not want to be charged for roaming. I have turned off the cellular line in my phone settings. Is that all I need to do to avoid any charges?

Bad internet connection in Toronto : Jun-Jul 2026

Anyone else having these issues?My internet access for the past month has been horrible, continually cutting out and giving me "time out" or "internet not available" messages.  The chat bot is utterly useless, advising me to make sure I have data and...

I have no SMS ability after switching to public mobile

Help!!

Incorrect Data usage

I have been showing 15.12 GB of data usage within 5 days of renewal but Usage history does not show that. why is that? 

Test: Used 100% of data?

My plan is 8GB of data.  I have an iPhone 17.  I also enrolled in the 10GB free promotion and was approved for it - so, I have 18 GB of data per month.  This morning, I received a text from Public Mobile saying that I had used up 100% of my data.  An...

add ons

Bad luck with sims and Esims

I’ve gotten an eSIM through public mobile about a year ago no issues with it until the last 6 months my phone started to act up. Had to get the battery replaced twice and the third time this week the battery completely swelled up pushed out the back ...

Lost phone

I lost my phone and can't chage the sim card because it's asking for two factor id to acces to that part of the app?

How do you fix this error when activating eSIM

SUBSCRIPTION NOT ACTIVATEDSomething didn't go right while activating your subscription. Click below to contact a customer support agent.

Reactivate sim card

Can I reactivate an old sim card?

Re: Suddenly getting slow service in my area

I've been having signal issues for the past month so it's not related to the wild fires. I'm just outside of Haliburton, Ontario and while I have never had full bars (usually only two) at my home, I always get full bars in the town of Haliburton. Sin...

payment

we have 2 phone numbers using the same account. how do we make a payment on the 2nd phone number using the same credit card? 

Re: Block internet

I'm having the exact same issue. Updated my payment card this morning as well, and now I've got no internet access at all. Checked the router, tried restarting it, everything looks fine on my end, so it seems like it might be something on their end r...