Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On my iPhone 17 pro max I’m not getting alerts and I use to but this is a carrier problem from public mobile my government alerts section has disappeared from my phone because of these people can anyone tell me why? I looked it up on google and this ...
Hello there,Is the long distance that is part of my plan the same as the international long distance calling anon, or is it specific to the country's listed only?
My phone is compatible with VoLTE and 5G. Yet, I often find that I am served 3G coverage, even when your coverage map shows that I am in a 5G or LTE area. The service is very inconsistent and even outside my house this happens. When the 3G network is...
can I get a 24CAD pre paid package and how do activate it
I’m currently paying 35 a month for my plan but want to lower my costs and get the $24.00 plan the system does not offer me that option
my plan is automatic payment monthly, how do I redeem the points for payment as I have never processed the monthly payment?
Why pm is substrate 100 mb to my data that I did use, very annoying? Is anyone having this problem?It’s be happening for months, the next day I check and it’s correct. A few day later, the 100 data is again substrate that I did not used.It seems that...
Hi everyone,I’m having an ongoing issue activating Public Mobile service on my iPad Pro 13-inch M5.My Public Mobile account is active, but the iPad continues to show “No Service.”I have already paid for the eSIM multiple times. My payment/account his...
Requested eSim on my existing phone, thinking I would get a QR code to install it on my new phone. It just over wrote the existing eSim. How do I avoid the $5 charge on my second attempt?
Had a number with Public. Accidentally changed number. Want old one back, is it possible to get back? It was with Public
My existing phone has a sim card. I have a new phone that needs an esim. How do I make the switch.
My subscription renewed 2 days ago. Calls work when not on wifi but nothing else does. Ive reset the mobile and wifi settings, verified my apn. Please do a data network profile reset
How do I get the number of a blocked caller?
When I'm line with someone line is scratchy and hard to hear.647-xxx-xxxxRaymondeEdit: removed personal information
Hi i am.unable to add a new master card to make a payment to resume services. Can anyone check my account? Thanks
My child's Public Mobile service has been suspended because the automatic payment failed when my credit card was temporarily locked.I need to update the payment method and reactivate the service, but I cannot access the account. The suspended phone i...
I'm trying to subscribe to public mobile now, I have a CIBC Visa debit card and I'm trying to pay with it. I tried it on the website and in the app. But all I see is "Credit Card Validation failed. Please try again later.". What can I do?
When will my original phone number be okay to use? Been a while with a temporary one
I called Telus support (to see if my non-certified 4G calling phone which has worked with 4G calling on PM for the last 2 years could be certified).I learned, to my surprise, that the next non-compatibility issue will for 4G phones that are not compa...
Hello, I recently changed my phone number and am trying to update it on my Public Mobile dashboard. However, when I enter my new number, I receive the error: "An existing EverSafe ID already exists with this phone number."It seems the previous owner...
When a friend sends me a picture from his iPhone it just shows "click to download" and when I look in my photos is a broken photo icon.Rcs is enabled on both phones, checked APN settings, cleared Google messages cache, and data, even uninstalled mess...
How can I change my credit card
What is the link?
It appears that I have been charged twice for my account. The plan costs $35, and I was charged $39.02 (including tax) on two separate occasions(Sep.10,2026).Please refund the first charge.
I d just bought publics e sim... will it over ride public's physical sim I have?I have not activated it yet
My mom paid my bill last month to help me and now her card was charged for this month can you please send her money back and take her card off my account be cause I can't find it
How do i report my phone lost (no e-sim) and chatbox is NOT working already 2 weeks i have been waiting and trying to get through and no solution found. i need to cancel it how do i do that?Please if someone can please help. TIA
I have paid for a esim but I have yet to recieve a qr code I can scan, I keep getting told that I need to download the app but I am unable to do that as I am stuck on my s26, I am looking form some support from public please and thank you
Which Data add on will work to call Europe from Canada? Thanks
