Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! New Black Friday promotion

I submitted a change to the new $55/20Gb with a 20%off. For a net monthly plan fee of $35 for 15 months. However, after I submitted for effective on next renewal date, I found out the future plan still says $55, although I have applied the promo code...

pckku by Great Citizen / Super Citoyen
  • 283 Views
  • 4 replies
  • 0 Bravos

Resolved! LTE vs 3G

Hey, I was just wondering now that I Have switched from the $25 1GB 3G speed plan to the with promo code for 15 months $35 20GB 4G plan. Does it still take 48 hours until you get the speed of 4G? I tried searching for anything recent and I Had no luc...

brettster99 by Deputy Mayor / Adjoint au Maire
  • 99 Views
  • 2 replies
  • 0 Bravos

Free 12GB plan change promo didnt go through

My account didnt change to the new plan as it was supposed to Nov 25th. Please look into it. Also, how do I get the 20GB for $35 deal...since my plan didnt change as it was supposed to any chance changing it to this new one pl!!!

iammrrbd by Good Citizen / Bon Citoyen
  • 403 Views
  • 25 replies
  • 0 Bravos

Can't send text message with new SIM card

Hi all.I have activated my brand new PM account and sim card. I can receive text message. But I can send out. I'm using iPhone with most updated IOS. I tried other iPhone on this SIM card, still can't send text message.

shadowban by Good Citizen / Bon Citoyen
  • 97 Views
  • 6 replies
  • 0 Bravos

Charges

Why is my credit card being charged $57.50 by public mobile? I have no idea why?

Flyers27 by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos

Overcharged Payment

Hello, yeah I changed my plan about 3 months ago, however it still charges me the old plan price in addition of the new one. I never gotten my refund, not back on my credit card nor in my account. Please fix this issue and refund me the money back in...

BonnieC by Great Neighbour / Super Voisin
  • 82 Views
  • 1 replies
  • 0 Bravos

Activation issue

I set up a new account, ported my number and activated SIM card but I’m not connecting to the Public Mobile network? I received the SMS from my previous provider and replied yes and received notification from them that my account was closed but still...

GaWy by Good Citizen / Bon Citoyen
  • 152 Views
  • 11 replies
  • 0 Bravos

Resolved! Porting help issue

I need help , I activated my account and went to port my number and changed it to my ported number but didn’t know I had to accept an sms ,and I thought it expired but it didn’t and I changed my phone number again and tried re porting the number agai...

Sim card order problem

Hi , i bought 2 sims cards November 8 , 2022 , this is November 26 , 2022 and i dont receive my sim cards , whats going on ?

FranklinBoss by Good Citizen / Bon Citoyen
  • 85 Views
  • 4 replies
  • 0 Bravos

Transfer of existing phone number

Hi, I bought a SIM card and trying to activate the SIM card. In the process when I want to transfer my existing phone number from Koodo mobile, the public mobile website is not able to recognize the phone number and asking me to enter a valid phone n...

Gubbalanp by Great Neighbour / Super Voisin
  • 83 Views
  • 2 replies
  • 0 Bravos

Resolved! Existing Customer Can get $55 plan for $35

Hey Everyone, i decided to be the ginne pig for us longtime customers. yes the promo code works and I was just charged the $35 for the $55 plan with the promo code.So switch away if you were not willing to be the test subject but really wanted this p...

E1C568D2-5D1B-4933-B41B-18FE13E1D9EF.png EB5287DA-0075-47E0-83E8-881C4197BE56.png
brettster99 by Deputy Mayor / Adjoint au Maire
  • 1273 Views
  • 14 replies
  • 9 Bravos

Resolved! Promotions

Are there any promotions for Black Friday for existing customers?

lim4limit by Great Neighbour / Super Voisin
  • 262 Views
  • 13 replies
  • 0 Bravos

Resolved! Data amount reset 1 day early

My monthly data amount reset 1 day early. I signed up Oct 25, and my first month was from Oct 25 to Nov 24. I used some data on Nov 24, and when I checked on my history usage, the amount of .95 mb was deducted from my current plan cycle from Nov 24 t...

pattilou by Great Neighbour / Super Voisin
  • 163 Views
  • 11 replies
  • 0 Bravos

Resolved! First bill

Hi my first bill is $75 and my plan is 35$, do you charge for 2 months at first when you join?

Shan1973 by Great Neighbour / Super Voisin
  • 155 Views
  • 6 replies
  • 0 Bravos

Resolved! Black Friday promotion

Can you verify that I will be able to get the Black Friday promotion next week when my SIM card arrives, if I registered my email address in ‘Community’ today?

Cristine2 by Great Neighbour / Super Voisin
  • 114 Views
  • 4 replies
  • 0 Bravos

SIM Card Did Not Arrive

I ordered 3x SIM cards from Public Mobile and it was fulfilled via UPS. The courier said the package had been delivered but without a doorbell ring or anything we could not recover the package. I have tried to file a ticket but I get an “Error loggin...

sagar4155 by Great Neighbour / Super Voisin
  • 70 Views
  • 3 replies
  • 0 Bravos

$40 15GB Plan - Typo or error?

Changed my plan to the $40 15GB plan upon renewal and it's coming up as only 5GB on my dashboard. Is this an error on PublicMobiles side? Hopefully this isn't the case...

Typo oops.png
jGil189 by Good Citizen / Bon Citoyen
  • 144 Views
  • 4 replies
  • 0 Bravos

Resolved! Local long distance.

If you have a line with limited minutes and run out of them will you still be able to call locally in Canada with the minutes from a long distance add on? Edit: Specifically there is an add-on on the account called "500 one-time Int'l LD bonus"

golfball by Good Citizen / Bon Citoyen
  • 260 Views
  • 16 replies
  • 1 Bravos

US Add Ons

Once again we went to the US and had nothing but issues with our Add On. I would buy Add Ons and then get a message from Public Mobile saying I was out of minutes or Data. I would repeat the process and so on and so on. Now when I get I have been cha...

wdaxley by Good Citizen / Bon Citoyen
  • 92 Views
  • 5 replies
  • 0 Bravos

PUK number

My SIM is locked. Request a PUK number to unlock

Hanhnguyen by Great Neighbour / Super Voisin
  • 86 Views
  • 7 replies
  • 0 Bravos

Resolved! Log in to my account problems

I am trying to log into my account and it logs me in but then shows an Error 404. Can you help me with this.

Sylvia2 by Great Neighbour / Super Voisin
  • 645 Views
  • 8 replies
  • 0 Bravos