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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51566 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 59933 Views
  • 186 replies
  • 30 Bravos

Phone number associated with my account

I can't access my account because it has my old phone number in it.  I changed my phone number roughly 1 year ago but it still trying to send me code to old phone number.  Frustrating and getting ticked off big time 

Gonzer by • Good Citizen / Bon Citoyen
  • 145 Views
  • 5 replies
  • 0 Bravos

Resolved! Service not working

I activated my service, but I still cannot make or receive calls or text.  What do I need to do to make it work?

Bebite by • Great Neighbour / Super Voisin
  • 121 Views
  • 1 replies
  • 0 Bravos

Resolved! SIM to eSIM

I currently have a PM Account using a SIM card. I plan on buying a new phone that only has an eSIM. Can I transfer my PM plan from a SIM card to an eSIM and still keep my current plan. If so, how is it done.thanks in advance…..

PhilG by • Great Neighbour / Super Voisin
  • 159 Views
  • 1 replies
  • 0 Bravos

Need help porting in number for flip phone

I need help porting in a number for a flip phone. I have an active subscription and a working phone with the old service provider, and I have an active Public Mobile account and a SIM card.Is there a PM agent in the community who can help me?

amkubrin by • Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone plans

Phone plan Canada-US-Mexico, does this mean you can use your phone in Mexico too or just call Mexico?

Joronoy by • Good Citizen / Bon Citoyen
  • 243 Views
  • 5 replies
  • 0 Bravos

2nd line

HiIs there any discount or family plan sharing if I want to get a  second line?Thanks 

AKVR28 by • Great Neighbour / Super Voisin
  • 160 Views
  • 2 replies
  • 0 Bravos

Unlimited data?

how do you see what the note is at the end of sentence 1

Hatchfen by • Great Neighbour / Super Voisin
  • 352 Views
  • 7 replies
  • 0 Bravos

Contact Live Person

I recently lost the debit card that is used to pay my monthly fee.  It took 3 days for a new card to arrive.Before I had a chance to make the change to my account and add the new debit card, I received noticefrom Public that my account was essentiall...

Obediah by • Great Neighbour / Super Voisin
  • 201 Views
  • 3 replies
  • 0 Bravos

SMS can’t send after porting my number

I recently ported my number from Telus mobility to public mobility. I can make calls receive SMS and receive iMessage but outgoing SMS fails. I am using an iPhone 15 with eSIM. Can anyone suggest effects?

Valoo by • Great Neighbour / Super Voisin
  • 181 Views
  • 1 replies
  • 0 Bravos

Resolved! Do I need a new SIM when upgrading from 3G to 4G plan?

Hi everyone,I have a Samsung Galaxy S10e, which supports 4G LTE. I’m currently on a 3G speed plan, but I’m planning to upgrade to a 4G speed plan.Do I need to replace my SIM card when I switch plans?My SIM card was purchased in October 2022.Thanks in...

Spyg1rl by • Great Neighbour / Super Voisin
  • 206 Views
  • 3 replies
  • 0 Bravos

updating my credit card information

My account tab doesn't take me to a page where I can see my current plan, update credit card information ect. It only takes me to a page that allows me to shop for plans. I already am  a customer and need to update my credit card. Note that my husban...

AR52 by • Great Neighbour / Super Voisin
  • 248 Views
  • 6 replies
  • 0 Bravos

Lost phone. Need 2 activate new SIM card

Lost my phone. Bought a new SIM card. Can’t get into my banking or my email without it verifying two step to my phone number which I can’t access. I’m just trying to activate this card on my new phone so I am able to access my own personal accounts. ...

Rubey by • Great Neighbour / Super Voisin
  • 116 Views
  • 1 replies
  • 0 Bravos

reward points

what happened to all my points? I have 2 different accounts, and noticed on my primary phone I have only 24 points after just redeeming 20 points on the secondary phone, same amount now as my secondary phone. I had a large amount of points on my prim...

NC-1 by • Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 0 Bravos

Will Basic Flip Phone Work in the US?

Hello,I have an LGC441 flip phone with basic canada wide voice plan. Works fine.I fly into US from a vacation shortly. With all the airport drama, I'd like to have a working phone in case of travel misery.If I bump up subscription to Canada and Unite...

ronjnk by • Good Citizen / Bon Citoyen
  • 590 Views
  • 17 replies
  • 0 Bravos

Resolved! October 7th draw for $250 Visa card

The draw for the $250 Visa gift card was initially supposed to be awarded by October 7th but no announcement has been made. Do we ever get to hear who the lucky recipient was ? Would be nice to know who won so we could congratulate them. 

hairbag1 by • Mayor / Maire
  • 231 Views
  • 4 replies
  • 1 Bravos

Service

My phone number has not transferred from telus

MackenzieJudy by • Great Neighbour / Super Voisin
  • 108 Views
  • 2 replies
  • 0 Bravos

Debit card

I can't change my debit card info so I can't pay my phone it was automatic withdrawal what can I do it's a holiday so the store is closed today 

Brenda-56 by • Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 0 Bravos

Esim

I downloaded an esim to my current phone last night thinking i could transfer it to my new phone(i now know i cant) but it didnt download onto this phone properly and now my current phone is in sos mode.  I need this phone to work on cellular. Do i d...

Tab81 by • Great Neighbour / Super Voisin
  • 187 Views
  • 5 replies
  • 0 Bravos

Phone plan

Hello,I have made a payment but the plan isn't working. Id like to get this resolved ASAP before I go somewhere else.

Mama03 by • Good Citizen / Bon Citoyen
  • 307 Views
  • 10 replies
  • 0 Bravos

Resolved! Initiating service

I registered and paid and installed physical Sim and can't activate the account leg alone transfer my existing #

Foxyava by • Great Neighbour / Super Voisin
  • 190 Views
  • 2 replies
  • 0 Bravos

Resolved! urgent new iPhone 17 set up

hi there, I just got an iPhone 17and Im currently transferring it over from my iPhone 13. it says that I need to contact public mobile to get instructions on how to setup my phone number on the new iPhone. can you please assist

jessy1234 by • Great Neighbour / Super Voisin
  • 245 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment

Hi folks so I'm in Quebec Montreal Canada on the South Shore of Montreal and there are no more vouchers to be bought I don't know what's going on my local Esso gas station doesn't have them anymore my local pharmacy tried yesterday and they keep gett...

Fickhesd by • Good Citizen / Bon Citoyen
  • 307 Views
  • 8 replies
  • 0 Bravos

Esim

I recently purchased a subscription however my phone was brought in US and doesn’t have a sim slot. Every time I try to activate the esim it asks me to download the app however downloading app is not possible since it’s unavailable in app store even ...

Nelisha by • Great Neighbour / Super Voisin
  • 188 Views
  • 3 replies
  • 0 Bravos

Resolved! Vacation Pause

Could I have a vacation pause for five months while in Europe, but still keep my original phone number 

ridler by • Great Neighbour / Super Voisin
  • 202 Views
  • 3 replies
  • 0 Bravos
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