I never got a QR code when I signed up

[Jocelynboutin]

I signed up for Public at the same time as my husband.  He got a QR code for his esim and is fine.  I didnt get one even though I purchased one and I now don't have access to a phone.  

HELP!!

[Jocelynboutin]

resolved through cs - ty

[BKNS27]

@Jocelynboutin 

Is your phone a North American phone to download the PM app?

Also, did you use a different email address to activate your account with the old SIM in your phone?

[Jocelynboutin]

Ok - they responded 

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[hTideGnow]

hi @Jocelynboutin 

if you didn't use the app to complete the activation, that's the reason why you don't have the esim

why your "phone will not accept texts"?  it should be sending to your phone with your current carrier, why it does not accept?

anyway, you need to ask PM agent to help.  You need to use a different email address to create another Community account and submit the ticket with this new account):   https://expert-messaging.publicmobile.ca/guest/chat/
          At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

[Jocelynboutin]

The app wont let me in - it requires a text verification but my phone will not accept texts. 

Also, the email I got did not have a QR code - but my husband signed up at the same time and got a code

[hTideGnow]

hi @Jocelynboutin 

did you use the PM app to complete the subscription? if you did, you don't need teh QR code, the eSIM already installed by the app.

check the sim manager or Settings, Cellular screen and see if a Public Mobile eSIM is there.  If it is, enable it and set as Primary

but if it is really not there, then ask PM support agent to help.  Submit an Expert Messaging ticket (Please use the same Community login you are using now.  If you get stuck with the login or 2FA code, then use a different email address to create another Community account and submit the ticket with this new account):   https://expert-messaging.publicmobile.ca/guest/chat/
          At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca