Community

Service

So two weeks ago I started a ticket because I am getting only LTE service in London. After many and I mean many chats they pushed me to tech support. I got this message and it is basically as shown below. We can’t make phone calls from a site that sh...

Refund

I subscribed to public mobile and then cancelled the same day. My credit card was charged and I would like to know how to get a refund. 

Recently purchase long distance addon but turned out country is not supported

How do I initiate a refund as I purchased the 300 minute addon thinking I could call but after research turns out I cannot call the specific countries!I have North America and some international countries included in my base package and bought the 30...

Converted from 3G phone to 5G phone but still charged $5

I received notification that i needed to change my phone from a 3G phone to a 5G phone if i wanted to avoid the additional $5 surcharge. I did so well within the time allowed, but i have still be charged the $5 surcharge. How do i get this amount rem...

Volte list

Hi, I was told that my bill was charged more than usual because my phone is not in Volte list.Is that means if I keep current phone, my bill will be charged extra $5 for each month like my last bill?Will it be possible that you update your Volte list...

Landline number porting in

I ported in my landline number from Rogers a few days ago, and can make outgoing calls that show it, but am not receiving incoming calls. My son gets a busy signal when he tries to call me.

Transfer number out to Rogers - having trouble

Hi,My Public Mobile number is not active anymore and I am trying to transfer the number out to Rogers but having trouble. This is because I can't receive a transfer message on my old number (not active). Can you help? Thanks,Oleksandr

My last bill was over charged

You over charged me $5, the reason was that I used data more than 3 GB. But my plan is 60 GB per month. Can you check and fix it please? Thank you!

Please follow this ticket and turn off mg ipv6

#000000012171053

My Phone doesn't connect to USA network

My Phone doesn't connect to USA network:1. Data Roaming enabled2. "Network operators" set to "Select automatically"3. Subscription:75GB Data within Canada, US and Mexico at 5G Speed.No connection behind the border. 

Cannot access account

I don't have access to my phone number to receive a SMS. I need a DM from CE

lost phone

Hi,Lost my phone. Cant log in due not being able to receive text message due to lost phone same for my email. Need access to my account asap. have photo id, birthday or?

changing to lower cost subscriptions

I am trying to change to a lower cost subscription.  Currently have $30 per month  and don't need that much data.  I watched the how to video but only my current subscription comes up, no new ones.  

Unable to activate and transfer number

I just switched to this service yesterday, I replied to the text to transfer my number and start with the esim, but i still have no service and it’s been 24 hours and am unable to make calls or send messages at all including imessage. Tried to submit...

convert physical sim to esim

I have a physical sim on my old Samsung phone. I have a new i-phone 17 pro which does not use a physical sim. I want to use my i-phone with my old number. How do I convert it to e-sim

My phone is receiving text but Can't receive and phone calls.

Every time I try to pay my bill. It says my SIM card is in use already or invalid and my phone does not receive or send phone calls.

PUK Code

So I created this account because I am currently unable to sign into my other account due to the fact that it keeps asking me for an eversafe ID code that it is texting or calling to me both of which I cannot accomplish because I need the PUK code to...

Cannot receive normal SMS on brand‑new 5G Android phone (MFA + short‑codes work)

Hi everyone, I’m having an issue with SMS on my Public Mobile line using a brand‑new 5G Android phone.I can receive Public Mobile MFA codes, Scene+ short‑codes, and other system messages. I can also send/receive data, make and receive voice calls, an...

Data for plans

I’m on a plan where I get 1GB a month and my subscription says that exactly. When I look at the other monthly plans they indicate 35GB.  Is that per month or for the year?  They don’t say per month so I’m confused

Cancel a subscription

Hello there. I have an active subscription that I do not know how to stop it since I am not using it anymore. I need help and the website is not super intuitive for this. Thank you. 

Re: Accidentally Deleted My eSIM

Hi @hairbag1 I had the same issue this morning and went through the steps to purchase a new eSIM and install in my iPhone, however I don't think it ended up being free as it asked for payment info for the $5 purchase. Is there way to get that refunde...

reset my esim.

Thank you

Physical Sim

I replaced my physical SIM with eSIM, and I want to reuse the old physical SIM for a new line, but it says SIM is already in use

Accidentally Deleted My eSIM

Hello Public Mobile Support,I accidentally deleted my Public Mobile eSIM from my iPhone, and my phone now only shows “SOS.” Because of this, I am unable to receive SMS messages or verification codes.I also tried scanning my original eSIM QR code agai...

Data usage not correct

My data usage is showing 45 gb in the app since July 29 while if I check the usage individually for each day it is coming around 12gb. Do I need to raise a ticket and if yes how do I raise it. 

Has anyone here had luck using a public mobile sim in a flx1s phone