Community

Super frustrating

How do i report my phone lost (no e-sim) and chatbox is NOT working already 2 weeks i have been waiting and trying to get through and no solution found. i need to cancel it how do i do that?Please if someone can please help. TIA

Canada to Europe Calling

Which Data add on will work to call Europe from Canada? Thanks

Cancel subscription

Trying to cancel my subscription but just getting turned around and around without any success! Hopelessly bad page and poor service!

New account

I am a new member. I have tried to port my number from Bell. Been 8hrs now.I noticed the name on my Bell account is Mrs. Catherine and I signed up with Public Mobile as Cathy. Can I change my name on Public Mobile to mat h my Bell account so the port...

How to activate new device

Cannot receive two step verification code, because by Old phone is in operable. is there a way I can add my eSIM to my new device

Re: Esim transfer to new phone ?

Only option is to purchase a physical sim card, that I can see 

Re: Human Agent

Hi there, I am a new customer trying to activate an eSIM. Both my international card and Canadian Mastercard debit card are being rejected by the app's initial credit card validation gate. I have already purchased a Public Mobile payment voucher from...

no data

hello i have no data when i leave my house

Need help with Kodoo registration

Hi, I got an offer from Kodoo ($30 50GB). I tried to activate online but I got an error message saying checkout can't be completed. Do I have to go to a Kodoo store or is there an email or number? 

Porting out

My number cannot be ported out. Why?

Cannot call 844 (toll free) numbers

I’ve had this issue before. When I call an 844 number I get a network recording saying that call cannot be completed. 

YOU FAILED TO SERVE ME AND I NEED A REFUND PLEASE

YOU HAVE FAILED ME AND I NEED MY REFUND, NO ONE WAS ANSWERING ME, AND I HAVE A TERMINAL ILLNESS AND CANNOT BE WITHOUT SERVICE SO I WENT WITH ANOTHER PROVIDER, PLEASE REFUND ME ACCORDINGLY

Issues with porting number

I ported my number from TextNow to Public Mobile. My Public Mobile cellular data and outgoing calls work, but SMS does not work in either direction and incoming calls still go to TextNow. Please check whether the port is still pending and whether my ...

Payment failed

How do I make a payment and reactivate my account? 

NEW SIM ACTIVATION

Hi recently lost my SIM card had to buy a new one having trouble activating it just already had no longer has access to my phone number and how to bypass it for verification so I couldn't understand

Multiple Phone Line Question

Hello,I wanted to add my family member's number under my account, so I can manage 2 numbers from the same account.However, it seems like I've accidentally changed my main account's number.When I go to Profile -> My Phone Number, it only shows the num...

Port completed per chat agent, but MyAccount still shows temporary number — old number now has no se

Hi, hoping a moderator can check this. Chat support confirmed my port complete twice today, but it hasn't actually gone through, and the number now has zero service on either network.I ported a number to Public Mobile that was previously on a corpora...

Switch Credit Card Account for Payment

How do I contact Public Mobility to notify I am using a different credit card for future payments? 

Payment issues on trying to access data olan

I am trying to activate a new account and transfer from the Telus account. The website rejected my current Visa CVV code on the very first try and now it seems stuck. I don’t know how to proceed on this. I have information entered correctly and it wi...

Payment doesn’t go through

All of sudden my phone didn’t work from yesterday. I logged in my account and it is saying my plan is expired. I set automatic payment at the beginning though. Now I want to pay my current plan but payment doesn’t go through. My current plan is $22 p...

Check phone compatible to public mobile

Hi Since my old phone is not compatible with your system next year, I would like to check if the phone Nothing 3a pro match your phone system and I can continually to use my curreny phone plan ? Please advice

Cannot make calls or receive messages

My older phone Samsung Galaxy A13 is working fine but it can't make calls or receive messages. I have been a Public customer for 5 years. I have tried to reset, restart, and reinsert my sim card and clean it but nothing works. What can be the issue?

I need to pay my account but my plan was suspended