Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Roaming within Canada

This fall I will be travelling from the west coast across Canada and back. Will I need to pay for roaming when I am outside the immediate area where I live?

Resolved! Code being sent to temporary number

Everytime I try to login to read my messages or find a solution in the community bulletin I always have to get a code sent to me via text,email.Everytime this code gets sent to my temporary phone number that I initially got from PM not my number I sw...

suspended number

How do I use my phone number that was suspended to reactivate my account

Resolved! Changing from an eSIM to a physical SIM

i’m already a Public Mobile subscriber using an eSIM. How do I change to a physical SIM?

Finding an account number

I have recently switched service providers from public to Rogers. My account with public is supposedly closed but the Sim card and old phone number are still working. How can I get my old account number with public to transfer my phone number

Voucher not working / Access to old account

Hello i am messaging because i already have an account and number but don't know the email hooked the account as the ex set this up for me years ago . i have never had this issue happen where i have bought a voucher and it not work. i took it back t...

Reward points

I signed up for an other plan and went to my reward points but there are all gone where are they ? how could I get them back ?

Resolved! Will current SIM card work on my new phone

I currently have a Note 5 Android version 7. I am planning on buying a new phone a Coolpad c203 Android version 11. Will my SIM card work or will I have to get a new one. I am 78 so not very good at this stuff.

Referral not acknowledged/chat

Struggling to get to talk to someone. Keeps asking me to log in which I do then it forwarded me to here. yesterday my wife opened a subscription using my referral code. Neither of us have had any acknowledgment of this. many advice on how to actual...

Can I get my last 2 months (Jan. & Feb. 2025) invoice ?

Hi support,I just switched carrier from public mobile 2 days ago. I found I forget to download last 2 months invoice to present to my employer. I do not have access it any more. So can you please download for me and email to xxxxxxx@gmail.com . my ac...

calls

Hi Community I cannot make calls or send texts. I CAN recieve calls.REcently ported from Bell on eSIM. I have powered off/on...switch airplace mode off/on...checke esim and it matches whats on the phone.Im unsure what else to doCan someone provice ...

Resolved! Why is this so difficult to get up and running?

Completed registration and cannot activate because no SMS received, have been trying for 4 days. Customer service non existent?

Resolved! Porting Issue

I was just a member with Public and switched to Bell because they gave me some “offer”. Well it turns out the offer isn’t available anymore and I want to switch back to Public. But now I am unable to transfer my number over. I’ve tried many times and...

Resolved! Setting up new cell phone

CS_AgentTrying to set up new phone

Resolved! Missing 5% Points

Is it normal to have not yet received my 5% in points accumulation owed for my March 5th renewal? I got my referral points right away, but the 5% points on my spend has not yet been applied. I messaged support and they said it takes 3-5 business days...

Activating eSIM

I am trying to port over my Telus phone number to my new account, but have been unsuccessful since late last week. The Telus number is an eSIM. The Telus account is with my current employer, McElhanney Ltd. Unfortunately, the transfer is not working....

Resolved! Phone shows service bars, no text or call

I have an unlocked Samsung Galaxy s10. I am able to see bars on my phone with public. But I can't call or text or use data. Any solutions? I tried resetting networks, re inserting sim, restarting. Nothing works yet.

Unable to activate eSIM

Hello,I am a new subscriber and unfortunately eSIM activation failed, is there any advise on what to do to have this fixed? It’s been 12 hours now since I made the payment and unfortunately my old provider sim got deactivated so I now don’t have any ...

SIM card

I am thinking of getting another PM plan for my family. What is the difference between a SIM card and E-SIM card? Which is better? Is the process of changing providers from Kudo to PM long? (I want to keep the same number)

Cuba and other countries

Hi, can the PM plan be used if you are in Cuba on vacation or other southern destinations like Dominican Repulic for example? Also in Europe?

About data usage

Hi my plan is $13/month,no data, today I checked my history usage, every early morning like 12am used 16.1Mb, but I didn’t used data that time?I have 2g bonus data from PM Christmas time last 2 years ago!if everyday early morning used the 16mb ,I thi...

Esim transfer?

My phone got fried and I'm trying to switch the sim to a new phone. Support is taking a while to get back to me about a pin on the sim card, can I download an esim onto the new phone and then switch to the old sim to recover all the data? Is there ...

Sim Pin

I need a sim pin for iphone. how can I go about to get this please?

Some plans are no longer listed after switching to a CAN-US-Mex plan

Since I will be in the US for some time this month, I decided to change my plan to one of the CAN-US-Mex plans for a month as the addon was only for 15 days which wasnt long enough. I was previously on an old $19 plan with 1GB data. Before switching ...

Disable voicemail

How to disable voicemail

Wait time after YES response to Telus

The existing physical Sim left inside phone and received request to answer Yes or no to transfer answered YESlater received msg LTE for the ported number was being deactivated now waiting and rebooting phone over a period exceeding 5 hours. And have ...

Missed answering number port request within 90 minutes

I subscribed to Public Mobile for the first time and while porting my number from TELUS prepaid to PM, I was not able to txt back Yes because the PM esim card was selected for SMS instead of TELUS. By the time I figured out how to select the TELUS si...

I need my puk code immediately

Hi , please I need my puk immediately, by mistake I but 3 times different pin code for my SIM , I have to call tomorrow and my SIM isn’t working. My email: xxxxxx @ gmail.conplease send my puk code to my email and tell me when should I put it .thank ...

Issue with ESim activation.

Hi there. I'm sure this has been asked a million times- I bought an eSIM subscription and of course the activation is unable to be completed.i messaged an agent and they told me to purchase a physical sim and they would refund me. however I can't act...

Resolved! Porting Rogers to PM isue......

Successfully subscribed to a new PM account. Requested number transfer from Roger's to PM. Received Roger's text requesting authorizing to port number and close account; replied "YES"PM eSim has new ported number but can call out only; no texts and n...