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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Oneplus 8T and Volte Compatibility

Hi, use Public Mobile IMEI compatability checker. It shows my Oneplus 8T is compatible and will work with the Volte network, Telus compatibility checker says my Oneplus 8T is not compatible and will not work on the Volte network. What gives, I though...

Transfer number from Koodo

Need to transfer my number from Koodo, but it is not a prepaid account. I post pay for my service. When I enter my transfer number to set up my sim card, it says invalid number. Help!

Confirm identity issue

Hello,I subscribed for a new number and eSIM and it failed to activate the eSIM on the last step. Now when I try again, it wants to confirm identity by sending a 6 digit code to the new number I selected which I do have access to so I am stuck.

Sim trouble

My sim won't connect to network. I downloaded an esim to travel and when I got back homeo deleted one of the sims. The SIM on my account through public app doesn't match the one on my physical SIM card but when I go to edit it it says that sim number...

Resolved! Changing phones with eSIM

Hi everyone- I know swapping a sim between phones works but now I have an eSIM and want to replace my broken phone, can I do this online or do I need customer support? Thx

Offer text from5474

Need more information on this offer

Account closure

I want to close my account. How I can close it?

I can send calls, but cannot send texts, and not receive texts or calls

I transferred my number at the beginning of the week for a new unlocked Google pixel 9. In the text settings for rcs chats it says from Google that public mobile is still setting up and trying to verify my phone number. I tried restarting the phone m...

Retrieving call conversation

Hello All,I would like to know if there is a way to retrieve a particular conversation I had with someone last month. I need it for a workplace investigation.Thanks

E Sim not activating

Hello,I subscribed yesterday for a plan with esim. It said my phone is compatible and took the payment but later it gives error when activating the sim. It asked me to pick a number but the last step keeps failing. Now it is sending verification code...

Activating replacement sim

My phone was lost/stolen. I purchased another PM sim card. Put it in another phone, changed the sim card number on the account, resumed services. It does not work. How do I activate it?

CS Unable to submit a ticket

CS Please contact me as I am unable to submit a ticket

Unauthorized payments as I don't have a Lucky Mobile Account

new subscriptions

Hello community,does anyone know, how often PM update new plan in to your change subscription sectionspurpose of asking this question, so I check accordingly to change/upgrade my planplease advise, Thanks

Refferals

Hello, I am not sure what is going on with the referrals but I would like to figure it out. When I signed up I tried 2-3 other peoples codes and they didn't work sadly. Then now that I have an account I have set up 3 different people and I tried usin...

Resolved! Pre-payment

Hello, Is it possible to make a pre-payment on a public mobile account? I need to change my credit card but it will deactivate the one I currently have on file and it will try to pull the money before I have the new card to input. This wasn't an issu...

Notice of closer of my account

My name is xxxxxxxxxxxxxx and I would like to advise that I want to close my account. Please advise me how I must proceed.

Regarding extension of my account

HiI hope this message finds you well. I am writing to request an extension of the current hold on my mobile account.I am using public mobile for more than four years and I am a loyal customer also and paid the bills on time without any issuesThe reas...

Moved from Quebec to New Brunswick

Hi,Why am I still charged the Quebec taxes on my plan now that I live in New Brunswick? I moved to New Brunswick in August 2024.

Samsung Galaxy S25 Ultra

Hello.i want to purchase Samsung Galaxy S25 Ultra from outside canada and I wants to know which Samsung Galaxy S25 Ultra model works with Public Mobile in Canada and supports VoLTE, WiFi Calling, and Call Recording.Thank you

Resolved! Why is my data not working?

So I’m on a mouth long vacation and I ran out of my 3 by of data included in my plan. So I used 15 points to get an idea extra 1 go of data and the app says that I have 4 gb now. But for some reason my data is not working like my calls and text go th...

data usage

Why is my phone using data at 12:31 am while I am connected to wifi.For years my data plan was sufficient, since I am almost always using wifi. Now within a couple of days in the new month I have used up all my data. I don't want to buy extra, since ...

credit card change

How do you get your credit card to register? I keep getting notAbleToProcessRequest

Can't finish activation. Used the app and all I get is "Subscription not activated"

just signed up but unable to start subscription. Using the app and following all the steps just gets me the subscription not activated message and told to contact support.

Service

Upgraded my subscription from 20 to 60 gb today and since the change occurred I haven't been able to access data at all without wifi. help!!

Re: Outgoing calls to 778-580-4001

I have same problem.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Is there an agent I speak with PLEASE

Alaska

Deleted Sim Card recovery

While out of country I downloaded an eSIM card, but was unable to get it to work. So I deleted it thinking it would go back to my original SIM card, but it has deleted as well. How do I fix this problem and regain my original SIM card and number?

Resolved! US add on data

Hello! I tried searching for this in the forum and couldn’t find anything. I used rewards for data roaming in the US recently for 15 days. If I don’t use the US roaming data, for the time it’s valid does that mean I can’t use the rest as local? (Ie C...

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