Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Help - I need support

I already have a Public Mobile account for my phone. I wanted to move my wife's phone over so I tried to open an account with a different email. Evidently I had already already done so so Public seems to have merged the two (I get me for both email a...

Porting Old Number

How long do I have to port over my old number after signing up for a line with Public Mobile? Asking because my old contract ends in a month but there's a promotion running and I might be interested in getting it.

I just transferred a phone number to Public Mobile using an eSIM...

I just transferred a phone number to Public Mobile using an eSIM...Should I remove my old physical SIM? How do I know if everything was transferred properly?

eSIM not showing network but can make calls and use internet

International calls to Singapore

Does the $36 /month with international calls include calling to Singapore or only to China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the UK? If the latter, is there a plan with international calling that includes calling from Canada to S...

Changing provider

I Need to port out my public mobile number to a new provider

Can’t download the app

I can’t download the app because my phone is from outside of the US in Canada, What am I supposed to do? I tried deleting all the Apple apps but they are due to expire only in a month.

$36.00 plan

Would I be able to make calls in the US while I am there and would that include roaming?

iMessage & Hotspot Not Working

I recently switched to Public Mobile and now my iMessage won’t activate. I have tried everything, including contacting Apple (and resetting, rebooting, etc). Nothing is working. I also cannot set up my Hotspot. It says I need to contact Public Mobile...

Resolved! 4 months in the US - can I keep using my plan?

Hi all,I'm going to be living in the States for four months for an internship. My plan is 50gb within Canada and US at 5g speed, with unlimited Canada-US minutes and messaging. Assuming I don't come to Canada for four months, will I run into any issu...

Resolved! Didn’t receive SIM card

Didn't receive the SIM card

Resolved! Instagram never works with my data

I used to be able o check my dms..etc..Now nothing loads with my data.:( For weeks..Also what are the numbers view usage history. ex 20. then -21 left?

Resolved! Can I call anywhere in Canada? I can not call anywhere except local

Customer support

I have to wait 30 minutes between messages for a response. I've been out of my service all day missing important calls and messages! I paid for my services this morning and now there's a bunch of trouble... just might have to switch company. The f...

Resolved! Apple Live Voicemail

Hello everyone,If I enable Live Voicemail, will I get charged minutes on my phone plan?

Resolved! Account locked

My mother is trying to login but her account is locked. She reset the password but still locked. This has been ongoing all day even though she waits the one hour. She needs to make a payment because her visa expired. It's needs to be updated so s...

Resolved! Created a ticket

How long until I receive feedback after submitting a ticket?

Resolved! Referral code

I just recently activated my service and forgot to enter the referral code, how do I get credited?

Bad internet connection

What's going on with the internet connection? Every day the Internet is working worse and worse, a very good signal and a 5G+ icon, but nothing is downloading or downloading very slowly. It doesn't suit me at all

Resolved! Payment and Useage History

I changed my payment card. Now I cannot get payment history nor add on useage history

Iphone 13 Pro locks up when connecting to 5G at specific location in Ottawa

Hi there, my 5G works most of the time, when I get to a certain area near my house my phone completely locks up and is unusable for about 10 minutes. If I keep my phone at LTE it never locks up. I've switched to esim and same problem. I've travel...

Resolved! Account Pin

Hello i would like to receive my account pin in order to make a payment through 611. I don't remember the 4 digit pin number.

eSIM

I can't seem to get the eSIM to activate on my OnePlus 12. Now I can't do anything with my phone for call or text. Anyone run into this? I just set up an account and am switching to public mobile.

Cancel my subscription

I want to cancel a subscription with another phone number. I don’t have an online account. I have the contact number only.

Resolved! Wealthsimple Cash Account for Payments

I had previously setup my monthly payments to be billed to my standard credit card account with my bank. Id like to change it to my Wealthsimple Cash account but when I enter the info it doesn’t seem to work and I get errors. The account seems to sat...

Text messaging

My recipients are not receiving messages Complaining you many times in last 2 weeks

Incorrect ESN/MEID during phone number transfer

Hi, I am transferring from FIDO to Public Mobile. I responded YES to FIDO's request to transfer phone numbers, but received a text from Public Mobile right after stating that there is trouble transferring my number because I entered an incorrect ESN/...

eSIM purchase error

I purchased an eSIM. During the purchase my app had 3 error messages that said it was having trouble processing the purchase. It then billed me for the eSIM without providing it for me. What do I do?

I have new contact added a new SIM and paid and start trying to activitate ?

I have new contract added with a new SIM and paid and start trying to activate after selecting a new number , in order to start it to work they send us CONFIRM IDENTITY how can I get this with out my phone starting?

Resolved! New esim registration, android app "try again later"

Already provided my payment information and wording suggests it's already charged me, and I can't even get into the app... Password is correct.I started registering on my desktop using the current $36 Canada/US 5G deal that ends the 31st.I created an...

Community

Forum Posts