Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Recently ported my number from Rogers to Public with an e sim and I guess I messed up the porting options when using Primary and Cellular Data for my options because now I cannot send text messages to Androids. Help please I’ve been having so many is...
I've had lots of issues making/receiving calls today and yesterday in Toronto. Sometimes it works, a few minutes later can't make or receive calls, service signal is good.Firstly is this a service issue or do I have a phone problem? There was a messa...
I am currently subscribed to the $26 20GB plan but want to drop it back to the cheaper 1GB plan but it doesn’t come up as an option in my self-serve
Hello....I cannot log into the app to purchase a sim. I have tried uninstall, clear cache...desktop site. Nothing is working
I recently spent three weeks incarcerated, during which I was unable to pay my Public Mobile bill, resulting in the suspension of my line. The timing of this made it so that my line would end up suspended given my inability to perform my payment.So t...
I have my regular monthly billing for my credit card and it shows that payment has been made but I cannot receive any calls since 17 march and not even connect to voicemails. Because of this, I was not able to make important calls and missed the medi...
I'm trying to switch to a cheaper plan and the regular options won't let me. Customer service representatives say it isn't an option but we all know it's a click of a button. Any ideas on how to help?
I change the my subscription on the app, chose to have it done immediately, and was charged for the new subscription did not change.Had a $23 6 G Canada plan, changed it to the $29 10 G us/can/mex plan. Got charged $29 +GST on my credit cardPlan is s...
Moved my SIM card to my new android Ulefone Armor 24. Mobile data works on my old android Bison 2 Pro but doesn't activate on my new phone?
I filled out all the forms for the transfer and then it says this. What do I do in this situation?
I currently have an old plan which cost $25/Mt and I want to change it to a cheaper plan of $19/Mt with the same features but this plan is only available for new subscribers. What can I do?
how to cancel service and get my payment back since I haven't started the activation process since I received the SIM card very late.
I am trying to upgrade my subscription but when I try to process the order, I just get the LOADING message as below and it never finishes. I have tried this multiple times using multiple browsers, all with the same problem.I would like to complete t...
Hello!My current $29 plan ends in a few days (subscription is off). I see I have an option to change the subscription to different plans. I am choosing $27 plan but the circles spinning forever... Any idea how to change it or how to contact the serv...
My current phone is having issues with my current provider. Specifically, my phone cannot make calls, send SMS, or use data, which is why I want to switch to Public Mobile. As I mentioned, I am currently unable to respond a verification message while...
My invoice indicates I was chasrged 14% HST in March but I was charged 15% on my visa. How does this get fixed? edited by computergeek541: changed the category label (unrelated to the phones and hardware category)
i did not have an alternative number for PM to contact me yesterday when I switchex over service to P.M. In less than 2 hrs I had 3 calls from Collection Agencies! I need my old phone number back immediately!
Hello there, can anyone help me please? I registered a new physical SIM, activated it online. subscriptions paid successfully, already pick a number, but when I insert the SIM card to my phone, it won't work. No signal, can't recognize the SIM card. ...
@CS_Agent I need to request processing of payment so I can get the use of my phone back. It stopped working this morning. My credit card expires at the end of month and the new card is in the mail. I added another card on, but there seems to be no w...
Who can i contact when i can’t get into my account and my service isn’t working
Right now my cell phone can receive the text message but not the phone call no matter what call-in or call-out. Could anyone know it is the issue of SIM card? Do I have to change a new SIM card. I still can use other apps to make video call but not t...
Where do I cancel my subscription edited by computergeek541: discussion unrelated to the community website category label
I have an unlocked pixel 9 and am a new subscriber. My number has ported and my phone is indicating that it is on the network however, I have no phone or texting capabilities, in or out.
I have recently changed my subscription to Mex-USA-Canada. I went to Mexico last week, and I did not have coverage. Whenever changed my subscription I did not get any credit for my time left from previous cycle, and now I regret having changed my sub...
Good day, I purchased a one month plan ($20.52) on April 9 2025 and I no longer want it 2025. My account number is ############### and my last digit are ####. Is it possible to have a refund please ?
Hello Friends,I am currently using Samsung S8 with a physical Public Mobile nano sim card.Back in 2017 when I bought this phone brand new from Best Buy and set up with Public Mobile, I remember a few months later in 2018 I took a trip to Malaysia and...
I am having trouble helping my wife login to the app. we both have the same phones and mine works fine. When she logs in it just resets and asks to login again. I have restarted, cleared cache, uninstalled app...nothing seems to let it work. She ...
I need to get a PUK code. Every time I go to the chatbot and enquire how to get it, I get the response to contact the support team: click here. Once I do, I get taken to another chatbot page. Question: By simply clicking on the "click here" icon, doe...
I cannot login because I cannot receive an SMS one time passcode because I cannot login. It’s a circular nightmare.
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