Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can’t sign into account
Because of the postal strike i thought it best to get a sim card. The telus retailer charged $10.00. The black friday showed $5 for sim card pickup of deliver. So why did telus charge $19 plus tax. the black friday advertisement does not say if...
Hi, I'm having the same issue as others where I can't receive calls or SMS's after trying to port my number from Virgin. Can someone DM me the contact info to get this resolved? Much appreciated.FYI, I did receive the port confirmation SMS from Virgi...
I have a provision card error how do I connect to my SIM card
I am at the final stage of activation, but it says something went wrong with activation. Asked CS_agent as advised, but no answers!!Tried to get a ticket, but the page shows ‘blank’ with ‘done’ on the top right only.How can I contact a representative...
Going in circles keeps asking me to login and. Erich then buy a new sim.
Picked up SIM at store and Accidentally Place order for SIMHello PM Member's,I am new with PM Community in proccess of Porting from Chatr to Public Mobile. I have purchase SIM at Local Store and Accidentally added new SIM and completed transaction fo...
To make it short. I have no network with PM, tried chatting with cs_agent, the issue is not resolved.Now I asked cs_agent to accept the transfer to a new provider for me (because I can't accept myself, I do not have network with PM), and this is the ...
Hi Public Mobile Team,I want to cancel my subscription account with Public Mobility right away today,But I don't see any way to cancel in the browser screen, please let me know how can I cancel my account with you,Many thanks,Hai Le
it said funds were added to my account. but its not showing up
I have upgraded my service subscription from Basic Canada all included to the $29.00 Canada USA Mexico plan. My credit card was charged with the new subscription plan but I see no change in my Account. How do I ge Public Mobile to correct this mistak...
I was using Fido for many years and the signal was always good. Yesterday I switched to PM with a 4G plan ($30/20GB), and I found the signal is super weak, showing 0 / 1, sometimes 2 on my phone, while Fido used to have full signal at these same plac...
Hello.I have moved to another province and would like to change my phone number. Do I need to purchase a new sim card to do that ?
好。我刚刚将 esim 从响铃转移到下午. 我回复了关于响铃转移消息的“是”. 但现在我的响铃仍然处于活动状态. 我的手机可以拨打电话，但无法接收消息. 我需要打电话给你铃来取消我的服务吗？或者转移不成功？
It has been hours since my previous service provider confirmed my number was approved to be transferred. How will I know that it successfully has been? If it ends up taking longer than 5 hours, who can I get in contact with?
My app is not letting me get past the window to activate my sim card, which hasn't arrived due to the postal strike. It's been a couple of weeks . So I'm being charged for a service that hasn't been activated yet and I can't order a different sim or ...
How to find pin
I want to transfer my public mobile number to another provider - Bell Mobility. I completed the request at Bell and I was suppose to receive a text message from Public, max 90 minutes after, confirming my request to change. 24 hours later, I haven't ...
Hi, my account has been on "hold" for less than 90 days (turned off auto renew while travelling).I am trying to resume payment/my subscription.Clicking the resume payment button and also trying to change my CC give me this messageSorry, we’re not abl...
I am having a problem changing my credit card information.
Signed up for the black friday deal. At the end of setup got message saying subscription not activated and to contact support. Previous carrier has already ported number so have no service now and unable to make any calls. Unable to login to Public M...
Hi, I am getting a "call cannot be completed" message even though I haven't made a call. I listen to the message and then sometime later I get another message. If I don't check the message, I don't get anymore messages. This has been happening for mo...
I have just submitted another ticket for this same issue. I first tried to get this resolved in July - it is now Dec and it hasn't been resolved.The Alternate phone number I was forced to choose during my original sign-up process with Public Mobile, ...
I have connective issues and I have done all instructions to fix it up such as turn off/turn on my cell , reset the network in the setting but my cell still is not able to connect to Public mobile network. I checked my account and my subscription is ...
I bought it yesterday , and it has no signal.I tried to delete it and now im no longer able to redownload it. Money wasted and i got nothing now. the agent just said they cant do anything?
HiMy phone # is now my husbands. How do I switch it back to mine? My phone was stolen. So I have a new phone and I got a new sim card. All my data is on the phone but it is his phone#.
Hi PM customers, I just added a new account for 13 yr old daughter and ported the number over to PM. Seemed easy enough, but my question how do I install the esim on her phone with that same #? Right now I have the PM account on my main phone with Be...
This comes up when I log in and try to complete my account. Payment has gone through
I’ve posted two tickets neither have been answered. Let’s try here. I changed to Public and received an eSIM card. I am getting a new phone do I purchase another sim or is the eSIM transferable? if not, where do I purchase a Publie SIM card from?
Hello,My renewal is for today and my account says its ok online but when i call its says i need to make a payment but dont remember my pin to pay through *611. i can text and receive texts . I can not change pin because i need to call my own number ...
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