Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No cellular data service after switching plans, can still call/be called Solved; reset all network settings and reinstalled PM app
I want to make payments without a credit card of any kind. I'd like it to be removed from chequing account each month or I can make manual payments from my debit account. Please let me know if this is possible.
I’ve tried clearing cookies, using incognito browser, used a non mobile device etc to be able to access different subscription plans but I still cannot see plans that other family members have. Do I need to get someone to switch it for me?
Hi, I have another public mobile number and for some reason have forgotten the email address tied to that account.I tried doing the forgot email option and put my other number but haven't received anywhere.How can I recover it the email address tied ...
Hello,I recently changed my credit card and forgot to update it on Public mobile app. Because of this I missed my payment due date and my account is on hold till i pay the amount.my current plan is 40$ 60 GB - 50% off for 2 years.I already updated m...
Hi.I would like to stop using this phone number at the end of this month.How can I do that?
Trying to log in to update my payment information, but every time I do all I get is a screen asking me to continue activitain. I already have an account...I have tried using the phone application as had been suggested by many. It does the same loop.
Hello, I am in India right now. I want to receive texts and calls from Canada.
The mobile data has been working for the last few years. But it stopped working since 2 or 3 days ago.I tried: phone reboot, airplane mode on/off, manually choose phone operator, update phone. Nothing workedPhone: samsung, android I tried to submit ...
I am currently out of the country and trying to access my Public Mobile account to keep my service active. Unfortunately, the security verification code is being sent to my Canadian phone number, which is currently inactive and I am unable to get ser...
My phone bill was set to come out last night, however it failed. I don't know why- the funds were there. Now, my subscription is expired. When I log in on my account to pay directly, the promotional of %50 off my bill for 24 months is GONE and they a...
Ordered my sim card for a new account 13 days ago and I haven't received it. Who do I talk to about this?
Good day, I have been on auto pay for many years with no issues until recently. Today I have lost services. The error says "my account is on hold due to expiration of subscription". I have not changed anything. I went to bed last night with no is...
Hi there,I want to change my phone but keep the same number. Can i keep the same number if I get an e sim card? How do I do this? Now phone is a galaxy s9 changing to a galaxy s23Thank you !
my app shows that my service plan has expired, voice and data not working, but my plan would be valid for 2 years.and it is only a few months since activation.i had submitted a form to your customer service yesterday, so far,my phone is not normal ye...
Hi, my number port from Freedom is stuck.I can make outgoing calls on Public Mobile, but incoming calls still go to my Freedom SIM after 3 days.I already replied YES to the transfer SMS.Please check and resubmit or complete the port.
I have been receiving SMS messages from this number 1-999-9999on a regular basis and now all of a sudden it has stopped.Is it possible to check as to why?The number from which the SMS is coming is not spam. It's an email address of my own company wit...
My phone is dead
What is my account number?
I want to leave Public Mobile. My new provider put in a request to port my number. I got a request for confirmation that I wanted to leave from PM and replied "Yes" in less than 10 minutes (within 90 minutes was the acceptable timeframe ). PM didn't ...
Why I cant access Government of Canada 1-8xx numbers when my device iphone 12 is compatible with Public Mobile networks? I get a message that the call cannot be connected as dial.
My brother is using my credit card on his Public Mobile account to pay for his phone usage. How can I have my credit card removed from his Public Mobile account?
Hi, I bought USA Roaming unlimited calls and text for 15 days with 10 points from my rewards two days ago. I am in Winnipeg, Manitoba Canada and when I call Miami at area code 305 I get a voice message that I have used all my minutes and have to purc...
Can I change my current subscription to the Canada, US, Mexico 60 GB Data plan discounted to $30 / month for 2 years which is a Featured Plan expiring April 30, 2026?
I have done all the suggestions I can find, from toggling airplane mode, turning phone off and on, resetting network settings confirming apn settings nothing is getting my mobile data to work. I can still call and text but mobile data is a no go. And...
The numbers in usage breakdown don't add up, but beyond that the sim card has not even been in a device, it's been on a shelf. What are they doing?
Very frustrated with your service !!! Our bill is paid !! My wife has NO service on her phone ! If you don’t get back to us we are finding another provider .This was reported last night and still haven’t heard from you . Where is your customer servi...
Signed up yesterday afternoon but cannot get subscription to work. Please cancel and refund
