Important Update: eSIM QR Code Now Included in Activation Summary Emails

[DJL6666666666]

I was sent an esim upon subscribing to Public Mobile but it turned out to be incompatible with my Samsung S20. Now, I can't swap the Sim to a physical card because they keep sending 2-step authentication codes to the phone number that doesn't work. Can"t call in, can't call out, can't text or use mobile data - otherwise, a good experience so far (sarcasm) . . . .

[DJL6666666666]

I have checked and messaged numerous times, no response yet

[hTideGnow]

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@DJL6666666666 wrote:

 I am currently waiting for their response, it has been almost 2 days now

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HI @DJL6666666666 

maybe agent replied already.  Please check here
https://expert-messaging.publicmobile.ca

if no response yet, message there for update

[DJL6666666666]

lotsa luck !!  Even if the phone number hasn't worked since "activation" you will be on their schedule to reply - I am currently waiting for their response, it has been almost 2 days now

[DJL6666666666]

Created an account, paid for a plan, transferred my number from SaskTel, still no working phone. The esim that was sent is "not compatible" with my model if phone. Submitted a ticket but it has now been 40 hours and no resolution - they keep sending 2-step authentication notices to the number that does not work