Community

Km80 · 2 weeks ago

I am trying too create a ticket but continuously get the error message "something happened please try again"

Km80 · a week ago

I am now desperate to resolve this issue. At this point in time I feel like just cancelling my subscription. I am confused,I don't understand what to do and I clearly am not able to talk to a live person to help me. With the bot it feels like just go round and round with absolutely getting nowhere

hairbag1 · 2 weeks ago

@Km80

While you work your way through this...let us know the basics of what your issue is; usually we can help resolve it before Customer Support gets to it.

Open a ticket using Public Mobile Expert Messaging using your Community/EverSafe account. Select Start a Chat to begin:
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it. You can then create an Expert Messaging ticket with this new account.