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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14042 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25261 Views
  • 183 replies
  • 26 Bravos

MMS messaging requires your phone number

But when I go to settings, then phone, and try to enter my number, the save button won’t work. So then I go to messaging but the same message returns, “MMs messaging requires your phone number”. Then I go back to settings. It’s a cycle that I can’t c...

Amandakupers by Great Neighbour / Super Voisin
  • 109 Views
  • 2 replies
  • 0 Bravos

Sos issue

I have sos on my phone since morningi have changed all the settings still not helping

Parneet by Great Neighbour / Super Voisin
  • 75 Views
  • 2 replies
  • 0 Bravos

Messages on my phone

I am not getting some messages from my employer to my phone, which is distrubing. Kindly help me to get all messages on my phone.

valsa by Great Neighbour / Super Voisin
  • 76 Views
  • 2 replies
  • 0 Bravos

Friend from the UK coming to Canada

Hi there, I have a mate arriving from the UK and traveling around the East Coast and Toronto for two and a half weeks. He runs his own business and uses a lot of data. Does Public have a product for him? Something he can add once he arrives next week...

GrayM28 by Great Neighbour / Super Voisin
  • 178 Views
  • 7 replies
  • 0 Bravos

Tried to open 5 or 6 ticets, no luck.

My account is suspended and i've been trying to get in touch with CS agent. Tried to open half dozen tickets i nthe last couple days. It says opening the tickets was successful but when i look there is no new ticket made.

Doody by Great Neighbour / Super Voisin
  • 122 Views
  • 5 replies
  • 0 Bravos

Payment

Hi can I get them to take my payment off my visa

Plss by Great Citizen / Super Citoyen
  • 178 Views
  • 9 replies
  • 0 Bravos

Is call forwarding still broken in the US?

Hi All,I'm on my way to travel to the US for a few days with a roaming package I've already purchased, and then leave North America with a foreign SIM. I've set up phone forwarding to a Fongo number to redirect calls after my PM number becomes paperw...

simon247 by Good Citizen / Bon Citoyen
  • 127 Views
  • 1 replies
  • 0 Bravos

Esim on samsung s20 ultra

I had checked and confirmed that my s20 ultra was compatible for esims and yet the app is saying that it is not compatible. Please help.

dk4gta by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

Why the loyalty 1 $ are not applied ?

Been with PM for 5 years or so.I am on the basic 3g paying 11$. But now I am paying the full price ?I don't care about the other perks buy how come loyalty is erased like that ?Also, I've received their **bleep**ty 5gb with expiration on it. But in b...

Crisss by Great Neighbour / Super Voisin
  • 232 Views
  • 7 replies
  • 1 Bravos

New reward does not show the old reward $

As of this moment, my account shows I have $9 reward ($2 pre-authorized payment, $3 loyalty and $4 refer a friend). Since I have now been transitioned to the new reward program, I do not see a conversion of my $9 to public points. I also do not see a...

Nas2 by Good Citizen / Bon Citoyen
  • 175 Views
  • 5 replies
  • 0 Bravos

Resolved! stop subscription for over 3 months

Hello, I will take my vacation for 3 months out of country, I would like to know if I stop subscription for over 3 months, will I lost my phone number? can I active my subscription after vacation? Thanks,   

Nancy2022 by Great Neighbour / Super Voisin
  • 132 Views
  • 4 replies
  • 0 Bravos

Paid twice

HelloMay 3rd, I changed my plan and paid 34$ for new plan. However I already purchased and paid 53$ at April 27 for 30 days. I would like to get my money back for last 23 days.

Ken25 by Great Neighbour / Super Voisin
  • 107 Views
  • 2 replies
  • 0 Bravos

Help

When I logged where in community I can find Click My Profile.Click the Subscriptions & Notifications tabChange your settings and click Save Changes.

LadyE by Good Citizen / Bon Citoyen
  • 90 Views
  • 1 replies
  • 0 Bravos

US Roaming in Alaska

In May of last year when I went to Alaska the US roaming plan didn't work for me, since T-Mobile doesn't have coverage there.  Has PM partnered with AT&T to bring roaming to Alaska?  Anyone have roaming success recently?

Mechajerm1 by Great Neighbour / Super Voisin
  • 149 Views
  • 3 replies
  • 0 Bravos

Billing

Wanted to upgrade subscription, credit card was billed, subscription monthly term changed but still shows i’m on old plan.help?  

Resolved! SIM card in Quebec

Where I can get a SIM card in Quebec ?only way will be to order on line and take few days to get ?

Abeille_2024 by Great Neighbour / Super Voisin
  • 131 Views
  • 4 replies
  • 0 Bravos

transfer number from koodo

I am not capable transfer number from koodo my koodo number 438xxxxxxxx my name lra nikolaevaAddress 2-xxxxx IMEI xxxxxxxx simxxxxxxxxxxxx visa ending 1023 

025025ira by Great Neighbour / Super Voisin
  • 81 Views
  • 1 replies
  • 0 Bravos

Resolved! US roaming

Purchased US roaming talk and text with data. Worked great the first day I was here but when I woke up this morning I’m only able to send/receive texts. Calls and data are no longer working, still shows as active in my addons. I’ve tried updating APN...

jacobpothier by Great Neighbour / Super Voisin
  • 201 Views
  • 5 replies
  • 0 Bravos

rewards

can i purchase additional data with my rewards points?

tire-man-bill by Great Neighbour / Super Voisin
  • 123 Views
  • 4 replies
  • 0 Bravos

samsung galaxy s 6 texts

my samsung galaxy s 6 has stopped sending long text messages and pictures.  It will only send very short texts.  Is this a phone problem or is this a data problem with public mobile?  What can I do to fix this?  Thank you

jmflint by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 1 Bravos
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