Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Getting a message saying forbidden A1 when trying to log into my account. Please help.
You should not be allowed to get rid of rewards for loyalty. When you launched the new rewards program you said "Joining Public Points is optional for all existing customers". However now you are going back on what you agreed to. This forced tran...
If I purchase a US roaming add-on for 15 days when would the add-on start?
I'm trying to transfer to public mobile and requested an esim card. It won't download nor did I receive a QR code in the confirmation email. Good luck trying to reach an agent.
I am unable to install the esim and want to cancel.
I am having trouble updating my auto-pay card. The old card has expired and when I enter the new card details it says "Sorry, we’re not able to process this request at this time. Please try again later.". This is the response I have been getting for ...
I went and set up my public mobile account when I placed sim in phone it doesn’t recognize the sim , I had a previous sim from public mobile on the same phone long ago. I have a account that I just payed for , how to I get a new sim for this new acco...
I have people texting me that I'm not able to get their call, It's going strait to voice mail.
My credit card info changed - and now when I try to pay I can't. the card is fine and working.BUT MY SERVICE HAS BEEN SUSPENDED. HERE I AM TRYING TO PAY AND I CANT!
I have a motorola g phone first generation running on 3G since 2010 all was good until about 2 months ago , when I got a text from Public saying that Public is upgrading there system and that my phone will no longer support text pictures , but yet I ...
I see that the same plan I have now is on $34 but gives me 10 go off data just wondering if we be safe to get with out public mobile cancelling anything on me I no I will have to go to there point system
We returned yesterday from being out of country for 3 months. I would like to continue with my original subscription of 25.00/month. Is that plan still available to me with the reward deductions?
I accidentally paid twice for US roaming as I thought it hadn’t gone through. How do I have 1 of those payments cancelled?
I moved from BC to AB and still use the same number and noticed that I am also paying PST. Will I continue to pay PST even though my billing and profile details have everything Alberta ?
Hello,I signed up of PM on March 4th and asked to port my number in from fongo. I received a text from fongo saying they received a port request and to message them if I did not initiate it. I waited a full two weeks before calling their port in serv...
@members Was with Bell did the number transfer hours ago my iPhone still isn’t working can’t send iMessages or get calls does it really take five hours to have it all working ?
I am signing up for public mobile and porting my number from Rogers. I received the SIM card and activated it but it seems the wrong number was ported. (They are only different by one digit). How can I redo the porting of the number with the right nu...
My voice calls aren't going through in USA. I try to make a call, but after a few seconds it ends without dialing. I have data in USA that works.I thought my regular plan covered this and I also purchased an add on to see if that would fix it.
Hi,CS suggested that the problem I'm facing might be due to the fact that my iPhone 15 Pro max purchased in the US is not compatible with Canada's esim. Is this true? I purchased unlocked directly from Apple store. Does anyone have similar experience...
Hi all, and thanks in advance for any help you may provide. My daughter is travelling to the US later this month. She is on the 75 GB Canada/US plan. She has an iPhone 12, and I have roaming enabled on the phone. From what I read, VoLTE is automatica...
Moved to French support
I signed up yesterday and went to activate service in the app. picked phone number and got a message ESIM not installed. I retried the 3 times now only get a contact support. I have iPhone 13 Pro max and have a physical sim already active with anot...
I switched over to Public a month ago and haven’t had any issues however my iPhone is always saying my number will expire in x number of days since it ‘isn’t associated with this phone’. This notification resets every few days or so. I transferred th...
@Members Wondering how to bring over my Apple Watch? Forum says Apple Watches not supported, so how do I use it?
been trying to port my freedom mobile number over to public mobile since 5pm, currently 12:41am. probably the most brutal migration process ever. ive been having problems with porting and need to transfer number asap, where can i reach someone able t...
Anyone know if public will work on a Oneplus 7 pro gm1913, pixel 4xl or pixel 6? Any advice would be appreciated. I am on a google pixel 3xl right now but switching phones.
Group texts and some attachments not coming through anymore on xp8800 sonim phone. Any idea what I turned off or on
When speaking on speakerphone voices sound, I'll pixelated and cut out and sound robotic.
Why is there a usage day limit on this "gift". First by forcing me into public points I'm paying $7 more on my plan that is already incredibly minimal and on top of that I am getting this insulting "gift" that I better use before it runs out. A provi...
Looking to get cell phones and plans for a few employees. Who can I talk to about that?
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