Community

how to get my number back? thanks.

I went back to my country for a few months and my number got cancelled probably due to the payment issue.What should I do now? Is there a number I can call?Thank you.

Add-ons

Hi there, does anyone know how I can see what add-ons I have on my account? I know I used to have UK Long Distance minutes but unsure where to find this information, or whether it expires. Any help appreciated.

Data connection

Help! I have an active subscription, but my phone won’t connect to the network. I tried my wife’s SIM card and it still didn’t work, so I don’t think it’s the SIM card I have reset setting multiple times. No luck

Loss of Service and Can't pay

I lost service yesterday. Getting logged into my account was a struggle. Finally got logged in today and it is showing my subscription is on hold due to payment being due. I have auto payment set up, my payment information is current and correnct. Th...

subscription ended?

I am supposed to be subscribed for 2 years, which began this January.  I received an email stating that it has ended.  If I were to subscribed again, it is not at the promo price that I had originally signed up for.

Number transfer request

Refund

i purchased an esim, they told me my information was incorrect but they still went along with the payment and took my money but i was unable to use my service fully, i spent hours trying to find someone to talk to for them to just tell me to go onlin...

Switching To Koodo Prepaid

Hello Public Mobile Customer Care Executives!I want to switch to Koodo Prepaid Yearly Plan.I may be wrong but I think Public mobile and Koodo are managed by the same parent company. If it is so, is it possible to switch without buying a Koodo SIM?If ...

upgraded subscription your phone is not activated on network

Recently changed subscription and could no longer receive phone calls nor text it says your phone is not activated in he network. Please call client care. 

Porting my number from tellus

There was an error that showed during subscription.I got the text from Tellus asking if I authorize the transfer i said yes. idk what happens now. 

3g 30 day usage charge

I recently (mid June) renewed my plan, and for some reason, I see a 3g, 30-day usage charge on my account.  My plan was upgraded to LTE at that time and did not have any access to data from mid-May to mid-June.Please get this charge rescinded  

Sim locked

How to get PUK code

phone is disconnected

iv been try for several hours to apply mynew credit card  # i can't seem to do it. this on line phone service sucks 

SIM Card

I brought 4 Sim Card Did not receive any?I previously buy 3 sim before, I receive it no problem? So whats the proble, i submit 4 tickets, i did not here back? So, I wasted my money???

Esim

My eSIM is not recognized on my phone for send/receive  

RCS disabled by carrier as per Google Messages App

Can RCS be enabled for my account please?

Change phone number

I would like to change my phone number to my husband’s current phone number. He is with a different provider, Koodo and not with Public Mobile.  How can I transfer his existing phone number to my Public Mobile account?  

PMDATA10 Not Applied but Card Charged

Phones

I have a new/used phone. Same Public Mobile sim card and phone #. When l access my vm, phone # or press 1 it says l have no new messages. When l test it and leave a vm, it is an automated vm not my original greeting and l can only access it when l go...

Factory Reset Phone, ESim Wiped Out, Need New One

I had to factory reset my phone. My ESim was wiped out in the reset. I need a new one, but I can't get a new one because 2-factor authentication sends a text to my phone number, which I can't receive until I get a new ESim. Please help.

no dial tone or busy tone.

When making a call almost 90% of calls, I will not hear either a ringing sound or a busy sound. The recipient will pick up the call if its not busy but there is a long silence when making the call which makes me think there is something wrong.

wrong subscription

i requested $35 80gb subscription but received $30 20gb subscription and $5 change?? can someone fix this please? and return my 15 reward points i just used up?

Number suspended

Hi ,my number was suspended due to card expiry (i think) . I logged in and entered updated card info however now it wants me to select and activate a new number. How do I ensure I only reactivate existing number and do not pay for new number 

calls not working

Both my husband and I cannot get proper service on our cell phones. It takes many seconds to connect and if it does the person on the other end can't understand what we are saying. We live in NS. Anyone else having problems?

Payment

My payment went up from $23 to $28. Why

cs-agent contact for samsung g5

Hi, I am inquiring about re-activating account with new phone Samsung 5G - waiting for reply from CS-Agent. thank you have a wonderful day.

2 questions

1st I read that I get free international text and picture text texting as long as im in canada sending out the text is this true and is Brazil included in this because it doesn't say anything about where is ok. 2nd I have a Can/US/Mex plan can I use ...

Calls - US roaming

What about phones that are on 5G?  Does the US Data Roaming add on work seamlessly for them?