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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2378 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4150 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35121 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47049 Views
  • 182 replies
  • 30 Bravos

Ticket

Where do I check my mail to see if I had a response on the ticket that I put in?

Tony54 by Great Neighbour / Super Voisin
  • 105 Views
  • 2 replies
  • 0 Bravos

Lost phone and unable to login

My son lost his phone few weeks back and I just noticed his account was on auto debit so I have been paying last few weeks without any service. To pause his service until he gets a new phone, I logged into the online account. After verification throu...

UmerAzz by Great Neighbour / Super Voisin
  • 130 Views
  • 4 replies
  • 0 Bravos

Loss Sim

I loss my SIM card. Can I get a new SIM card with the same phone number? What could I do for this?

Caroline222 by Great Neighbour / Super Voisin
  • 114 Views
  • 4 replies
  • 0 Bravos

Phone number not syncing to phone

I've ported my phone number from Rogers and in the Public Mobile APP and on the website it shows as my current number. However my phone still has the default number that Public gave me before I ported my rogers number.There is no way to edit the "Sim...

HannahKnowles by Great Neighbour / Super Voisin
  • 86 Views
  • 3 replies
  • 0 Bravos

Resolved! Referred by a friend, entered code but don't see any trace of it

I was referred to Public by an existing customer who gave me his referral code.  I signed up with that at activation, saying I'd get the $10 credit after signing up.  Now I've signed up and don't see a trace of it anywhere.  Any idea where/when it wi...

Quaoar by Great Neighbour / Super Voisin
  • 118 Views
  • 2 replies
  • 0 Bravos

Transferring number

I switched to public two hours ago and seen the public noble name up top for a bit but then says sos and still haven’t gotten a text from public saying completed and I know can take up to 5 hrs just double checking that’s true and any way to bypass??

BrianCa by Great Neighbour / Super Voisin
  • 107 Views
  • 3 replies
  • 0 Bravos

Resolved! Number Porting

I'm trying to get my number ported over to Public from Bell. Bell told me to get Public to contact them, how do I get Someone from Public to do that?

Joehoo05 by Great Neighbour / Super Voisin
  • 178 Views
  • 3 replies
  • 0 Bravos

Esim

I cant recieve any SMS texts or verification codes on my iphone 11 and i have an esim and i also transferred my number from lucky mobile a couple days ago

Sharifas16 by Great Neighbour / Super Voisin
  • 100 Views
  • 4 replies
  • 0 Bravos

New public mobile subscriber

Almost 24 hrs i can’t make a call and can’t be called after i subscribed and pay, any help ?

Ofel by Good Citizen / Bon Citoyen
  • 281 Views
  • 13 replies
  • 0 Bravos

Mexico roaming

I recently went to Mexico but my roaming did not work. I would like a refund

VRon by Great Neighbour / Super Voisin
  • 154 Views
  • 4 replies
  • 0 Bravos

Pm to pm number transfer

I am trying to transfer an active pm account and number I am using  is 613- to transfer to another active public mobile service using 343. Please help

Van28 by Great Neighbour / Super Voisin
  • 149 Views
  • 4 replies
  • 0 Bravos

I dont have service -Only SOS-

I inserted my SIM card after a few months, but it’s not working (keeps saying SOS). I had my subscription paused for 3 months, then I renewed it before it could be revoked, as the website says accounts are only valid if inactive for no more than 3 mo...

Pupe by Great Neighbour / Super Voisin
  • 81 Views
  • 3 replies
  • 0 Bravos

Resolved! Data add on disappeared

I purchased a 1GB data add-on on April 14 and today (April 17) it disappeared and I received a text saying that I used 100% of my data. On the website, it doesn't show my add-on anymore, but in payment history it shows that I purchased it and in data...

joshzw by Great Neighbour / Super Voisin
  • 244 Views
  • 8 replies
  • 0 Bravos

Accourt number

I need my accourt number i cant access my online account.

Bachir78 by Great Neighbour / Super Voisin
  • 70 Views
  • 1 replies
  • 0 Bravos

Resolved! Logging In when the Verification is not possible

With my new account, I have not yet successfully ported a number and because of how the account is set up I cannot complete the verification to log in.The account has email and password, which are fine, but the phone# it is trying to send the verific...

Phone suspended

My phone is suspended. The credit initially used was changed. I have tried numerous to change the credit card without success. I have been ‘talking’ with a number of AI PERSON(?) without success.

Garry48 by Good Citizen / Bon Citoyen
  • 138 Views
  • 5 replies
  • 0 Bravos

Connection

I had two payments took out my banking account this month but my cell still has no service for the pass few days , why is that ?

Newfie_35 by Great Neighbour / Super Voisin
  • 118 Views
  • 3 replies
  • 0 Bravos

US Data Add-On

I am visiting friends in Texas. I live in New Brunswick,  Canada. I purchased a 3G US roaming data add-on called talk and text. I am trying to call my mother. It won’t allow me. It tells me I need to have US roaming which I purchased. Help?

Peregrina-15 by Good Citizen / Bon Citoyen
  • 253 Views
  • 11 replies
  • 0 Bravos

Can't connect to data

I am in Mexico, an area served by AT-T, I upgraded to a 60G plan for Mexico, but my phone is not connecting with data? I have tried turning Airport on and off and wi-fi on and off - no luck? What can I do to connect to my data??

0717 by Great Neighbour / Super Voisin
  • 129 Views
  • 5 replies
  • 0 Bravos

Changing subscription on renewal date

Hello, am I able to switch subscriptions on my renewal date? It says payment was taken April 17 but I don't see it charged on my card yet. But if I change subscriptions now, would I get double charged?

juanitapeng by Great Neighbour / Super Voisin
  • 117 Views
  • 3 replies
  • 0 Bravos

Resolved! Dominican question

I'm trying to find out how much it costs to make or receive a phone call while in the Domincan. Can anyone help? There are no add ons for this

Alane by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Resolved! Call forwarding

I set up call forwarding before I left to go to Europe.  Is there a way to change the forwarded number while I am away.

5193508590 by Great Neighbour / Super Voisin
  • 131 Views
  • 2 replies
  • 0 Bravos

phone has been stolen but can not log in

It seems like many people can not log in to account.  I have changed my password and eachtime I log in , it brings me back to the page that says resume activation or go to login page.  It isdefinately a loop.  I also tried incognito

Tristan389 by Great Neighbour / Super Voisin
  • 93 Views
  • 2 replies
  • 0 Bravos

subscription at renewal date did not changed

I choosed to have the plan changed at renewal date and nothing happaened, i'm still on the old plan. i made no mistake, it was clearly written will automatically change ... i did not take a screen shotdid it happen to anybody else?

Alexav by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos
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