Community

Stuck trying to switch SIM cards (lost old one)

I lost my old SIM card when I was travelling. I went and bought a new physical SIM card but now can’t figure out how to activate it.I can’t access the “Change Your SIM card”  part on the PM app bc I can’t get past two factor authentication without my...

Is add-on required for Canada-US wide plan when traveling to USfrom Canada?

I'm Canadian, who will be traveling to the US. I currently have a Public Mobile Canada and US-wide plan.Q. Do I need to purchase an add-on once I arrive in the US or will this plan work for me in the US as well as it works for me in Canada?

Porting didn't work

Moving my number from telus to PM. PM has been working great with the temp number all week so decided to port my number. Got the confirmation text from telus, replied yes. Checked in with telus support and they said they had successfully ported my nu...

I can't sign in

I am not receiving incoming texts, and cant sign into my account, as it requires me to enter in a 6 digit number that is texted to me. I need to log into my account to access support so I can figure out why I am not recieving texts, but can't log int...

Chat directly with a PM person?

Is there any way to actually message someone working at PM?    All I see are 'community' posts.Thank you

I HPOME MINI 13 [RINGS]

I AM TRYING TO GET MY IPHONE MINI 13 TO RING LONGER THEN 3 RINGS WHEN SOMEONE CALLS ME .I AM NOT HAVING ANY LUCK ,CAN SOME ONE PLS LET ME KNOW BY EASY STEP BY STEP INSTRUCTIONS HOW TO DO THIS FROM A TO Z THANKYOU !!!!

how do I find out if my phone is 5g?

payment

HELP!!!!  I am NOT an account holder BUT I am being charge every month on my credit card.  Please help!!!!!

Can't accept promo offer via text

I received a promo offer for two plans and want to change my plan to the $19/month 4G 3GB plan. It says to reply YES1 but I just end up getting the autoresponse of "Sorry, we didn't catch that. Please visit etc."

Can't get to my account

I am stuck in a sign-in loop and cannot reach my existing account information. Please have a Customer Support Agent manually correct the account status rather than sending me back through the purchase process.

Account

When I trying logging into my account it brings me to a page that says welcome back let's finish setting up your account.  I have had this number for over two years yet this keeps coming up so I can't log in .. how do I log in?  Please and thank you

Can't change payment information

I want to update my payment card but keep getting this error:We're unable to process your request at this time. Please try again shortly.

Special Offers

My wife gets offers, like increase data plan for same or a bit more $$.  This time she got an offer for Netflix, ...Amazon Prime, etc for $4 more.  How do I get these offers?  Thank you.

TOOK $$$ FROM VISA - WHILE NO SERVICES USED

Hello Perhaps someone can help me- I tried to buy a phone line, but was never activated- P-mobile withdrew $$$ from my visa- And I cant seem to find anyone online / or via phone to help me- I am hoping to speak to a live person- The 1855 number ask m...

New phone (Aug 2026)

I just got new phone, I can get SMS, and I can call out...but I can't get calls inbound  (it just goes to voicemail)Is there someone that can help me, please?

How to access My Account when my cell number is not working (it is required for authentication)

Hi - I tried to subscribe to public mobile and unfortunately there was a technical issue on their end.  A technician is supposed to call me but haven't received a call yet therefore I would like to access my account to cancel my cell subscription and...

Payment Problems and I’m upset

I am trying to activate my account with public mobile after leaving a different carrier that was charging me way too much. No matter how I enter my payment details, it rejects it. I’ve tried all my cards and all the details are entered correctly so p...

Payments

I haven't received the publicmobile Simcard and I I bought it from the store to activate the account. As you know I paid for it from my credit Cards. I just wanted to know also my monthly payment. 

How do I contact an agent?

I want to be able to access my voicemail by long pressing 1.

I am used to doing it this way, and it also allowed me to access my voicemail from a landline.

Existing Ticket Closed During System Migration

I had an existing support case, Ticket #716930-967, regarding recovery of my previous phone number. A Team Manager approved a one-time exception and I was instructed to purchase a new SIM card and contact support once I received it.I received the new...

Coverage

I have 5g but when away from wifi I only have lte coverage. Why?

Plan

Does your plan go up alot

Deactivate Process and Fees

I am no longer wish to receive a reply on this.

Porting from public to voip unsuccessful

Hi public. we initiated the porting but we were not able to get text messages because we are outside Canada . to resolve this, we contacted you to pre-approve the port but for some reason it failed again. Its likely timing where the voip service init...

Anyone facing data issue (2026-08-20)

Anyone facing data issue (2026-08-20)? it was working this morning but all the sudden, not able to connect. WIFI still works.I have tried:1). airplane mode and turn on data2). restart cellphone3). take out sim insertnone of them work, any idea?