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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't submit a ticket

Maybe it's just me, but I honestly feel like I'm on the verge of my breaking point with this company.This morning I woke up to yet another "network unavailable" message on my phone. Fine, these things happen, it's a part of the reality of having a mo...

Aftermath of porting to Rogers

recently ported my phone number from Public Mobile to Rogers. Because the number was successfully transferred, my Public Mobile account should have been automatically canceled.However, Public Mobile just charged my card $40 for this month's plan.Sin...

Replacement SIM card

@Gerald6 Duplicated thread. No need to keep open new post, please refer back to your original thread: https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Sim-card/m-p/1454590/highlight/true#M991269

ESim was registered and now its not

My phone was working fine and now it says im not registered to a network. Can anyone help me get it back since my subscription is still active?

New Sim card.

I have a new Sim card. How do I register & activate it.

Account

I need to speak to a live agent please

Did anyone else receive a Public Mobile survey email from Panalytics Research Group?

Hi everyone,I received an email today that appears to be a Public Mobile customer survey. The sender address is:[email protected] The email says the survey is administered by Panalytics Research Group and registered with the Can...

Delivery of mynew SIM card to my house

Good day, I ordered a SIM card last week but it has not delivered as of yet, can you confirm if it has been shipped?

Plan vs minutes

My monthly plan renews tomorrow. I have a free 12 month 10 GB data and enough points for 500 minutes. If I don't renew my plan can I add the 500 minutes and use my fee 10 GB data otherwise I would never need the promo data.

Samsung S25 FE

Your other account or family account already raised this issue. No need to reopen another threadConsolidating the post for easy tracking

Where do I add a code you sent me for free gb

view my cell number

Where can I view my cell number?

Switched to Public mobile three days ago can't receive any sms or calls

Hello. Have switched to public mobile from chatr. I have approved the release from my old provider. Now I cannot send or receive any text messages. I can call, but can't receive any calls. Only my data seems working fine. What should I do? I erased a...

Re: Loyalty 12GB for 12 months

I am yet to receive this offer. looking forward to it.

I need my pin reset

Credit card expired and payment didn’t go through. Services cancelled despite updating pay information. Now can’t get in and don’t know my four digit pin. Can I get help with reset ?

Resolved! Plan increase with no Data increase

So I used to have a $20/month for 3GB a year ago. Well PM has increased it to $25/month for the same 3GB. However my wife who's also with PM has been paying $25/month for 5GB. I thought that when my plan increased, it will be automatically upgrade...

Incoming calls going directly to voicemail – Public Mobile line issue

Hello, I need help with an issue on my Public Mobile line.I am unable to receive any incoming calls. When someone calls my Canadian Public Mobile number, the call does not reach my phone at all — my iPhone never rings. Instead, callers are immediatel...

Have a problem filling ticket about 3G added to bill, but phone isn't 3G any more

We had an older phone, 3G.We received a message that there will be a charge, if we use 3G.We have changed our physical phone. It isn't 3G any longer. But we were charged $5 extra this month.Help

PUK CODE

My service is on SOS and wont turn back on until I put in my PUK Code @

Internet not working despite WI-FI button being on (green)

In my settings, it says it's WI-FI NOT CONNECTED and when I click on the WI-FI button, the slide over is green. ?No internet connection when I click on Amazon.

Payment issue

My account is suspended and it won’t allow me to make a payment. Has this happened to anyone else? I don’t know what to do to fix it

Resolved! VoLTE - Umidigi G100 Compatibility

How do I get my Umidigi G100 phone volte-enabled on Public Mobile? It runs Android 14 and is 4G LTE capable.

Resolved! Data never worked after the third day

Hello,i signed up for public mobile at the recommendation of the telus store for my mom who came to visit for one month. If you look at my account i wasnt able yo use the data after the third day and i only used 2gb. Ever since the 3rd day the data n...

Resolved! Where to enter promo code?

Got a text from Public Mobile saying I could get a one-time promo by entering a code in the Subscriptions & Add-ons but I don't see anywhere to enter it on the app or the mobile site. Where can I find that field to add it? Why don't PM text messages ...

Resolved! I logged in and noticed it says service on hold and get subscription

Just logged in an noticed a message saying account on hold and will expire in 90 days. My payments are all good and I've been with PM for 15 years and I'm on auto pay. I need to make sure this is a glitch and any help would be great

15GB promo code

Received offer with code. Code is invalid. I see this is happening to many people. Where can we get correct codes?

Cellular transfer issue

Hi there, I’m having trouble transferring my cellular network from an iPhone 11 to a new iPhone 17 I go through the automatic process and it says contact Public Mobile however there is nobody to contact at Public Mobile. I went to three different kio...

Please help

My account was suspended due to banking info changed when payment was needed. I am trying to reactivate my phone but it's telling me my sim card is already active. What do I do to get my phone working again?

Resolved! Didn't get free data promo code....

My plan is a 3 month plan was it not offered for those plans?

Subscription

My account is on auto renew, but it got suspended for non payment

Community

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