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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account

Bought a Sim and voucher and now I cant activate

Number change

I’ve exceeded the number of times to change my number, now family or work can’t call me! Neeed help to change it back

Get my eSim on new device after lost OG device - help!!

HI,I'm a PM customer who fits the criteria for the eSim download to a new device...I lost my iPhone a few days ago which is live somewhere out in the ether (it still rings and my PM plan is live).I now have a temp new device and want to get an eSim f...

eSIM

Hi I’m an existing customer that needed a new esim and was charged the $5.00 plus taxim told I wasn’t to be chargedhow do I get a refund

Resolved! Stolen Phone Samsung S24

Hi, I was wondering if anyone would know how to contact someone about how to let public mobile know that my phone was stolen? I cant get into my public acct because of (eversafe) and everything is linked to my phone number or email and I have no way...

can't enter new credit card in my account (old one is about to expire)

My credit card will no longer be valid at the end of August. I just received a text from Public Mobile telling me I will have to put in info of the new credit card, which I just did and once I have filled out all the new info and click on box: save a...

Resolved! SIM did not arrive

Hi, so I ordered a SIM from you guys to be shipped to me because I want to switch to you guys from Freedom but even after a week it hasn't arrived. My Freedom plan now rolls over as of today, and when I purchased the SIM from you guys I already paid ...

Offer from 5474 not for everyone?

Someone I know got this offer (in French) from the 5474 Public Mobile number. Ici Public Mobile. Ne rate pas cette offre à durée limitée sur un forfait 4G partout au Canada.Réponds OUI1 pour obtenir un forfait 4G de 10Go à seulement 23 $/mois.OURépon...

Payment

My payment is automatic and to be taken out today so why is my phone cut off.

Purchase esim without access to PM app on phone

Brand new Samsung Galaxy A37 that won't go past the "Add Mobile Network Screen" to the home screen and google playstore to download the public mobile app.The add mobile network screen offers 2 choices (SKIP is not one of them)Transfer sim for Galaxy/...

USA Data Plan

How much does Public Mobile charge for USA roaming data.

How do I get a new esim issued

I transfered my number from bell to Public and now my number isn’t working and when I try to load the Esim from my Public mobile app my phone says it is invalid

Resolved! Pin Unlocking Key?

I need a live agent to provide me with this information?

Resolved! Update New Visa Card information

How do I add a new visa with prepaid visa with continuing monthly payments so I can have uninterrupted service

Re: How can I use my phone in Mexico

I didn't know Public had a Mexico plan, i've been getting an eSim. Now for 2026 -2027 winter ..... I don't see any plans for Mexico.

Issues with Network Auto Payment

I am getting issues with my network. I have auto payment on credit card. Despite this I am getting message that service is not working due to payment. Has anyone else experienced this and what’s the solution? Unable to reach human yet.

Ported in but no service

I ported in from Bell corporate line but I don’t have service with public mobile.. i checked on bell profile it says port completed @CS_agents

Resolved! Calls to Germany

Spoiler @ Links to members $35 Can Us Mex Plan with 1000 international minutes does it include calls to Germany?

Rewards Catalogue Options

I would like to use my rewards to get the 15 days US/Canada 5GB with data reward but it is not showing as an option for me. I was able to redeem it for my wife on her account and am not sure why I can’t do the same. Thank you

I missed message authorization.

I missed the Lucky Mobile authorization message, and now my port appears to be stuck. Can make calls and network, unable to received call and message now My Lucky service has already expired. Can you re-initiate the port or tell me what the next ste...

Lost phone, can't log in - need data to locate device

Hi there,Lost my phone and can't log in here on my original creds as it requires an OTP code via SMS or email – both of which I can't access without my phone. I am abroad in US do cannot go into a store in Canada.I have created this new account to po...

sim delivery delay

@Support i paid for my plan and sim two weeks before still have not got it.

Change Subscription

I need assitance to change my subscription. When I try on my acounty I am receiving this message "Sorry, we're not able to process your payment at this time. Please try again later."

wrong amount of data?

my account shows 150 gb used but the breakdown only shows 3 gigs used

Transfer eSIM to physical sim

I followed instructions and have waited for 6 hours. Service doesn’t looks available yet.@

Can't make calls

I receive calls and voicemails, but am unable to make outgoing local calls. I get a voice message that says I have exceeded my minutes. I have not used any minutes and my plan has unlimited Canada wide minutes.

Resolved! Nokia 2660 Flip (TA-1474) "No Service"

I have a new Public Mobile SIM card on a 5G plan. The SIM card works correctly in an iPhone, but when I insert it into a Nokia 2660 Flip (TA-1474), the phone shows“No Service.”When I switch network selection from Automatic to Manual, the only network...

No service when reactivated phone plan

We reactivated our phone plan a few days ago and still don’t have service.we got a new physical SIM card and reactivated on a different phoneplease help us get service asap

Resolved! 6 -digit code goes to wrong phone

Joined August 1. When joining, app said should have another phone number in case of problems so got number on public mobile. Transfered phone number from telus which is now on my phone/account. After logging out I can't log back in because verificati...

Resolved! URGENT: Stolen Phone in Spain - Need Account Suspension

Hi Public Mobile Team / Community,My daughter’s phone was stolen in Spain, and I am requesting urgent assistance with her account.Phone Number: Since this is a prepaid plan, we are not worried about extra usage charges, but we need to secure her acco...

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