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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I lost my phone and need to change the SIM card

Hello,I lost my phone (with SIM), that was working. Now I got a Public Mobile SIM from Telus shop (that I was told that they cannot swap, I have to do it myself). When I try to do it myself, selfserve keeps sending OTP on my old SIM that I donot have...

@CS_Agent in our Community

I upgraded my plan a week ago—two weeks early for my old plan—up to a $65/month plan w/30GB data @ 4G speed, but seems within a mere few days of that “upgrade”, there’s been a new option available? One for the EXACT same price that I’m now paying, bu...

Resolved! $15 plan is still available?

Hi there,I am using Public mobile with a $15 plan/month. I have just bought a new SIM card for my daughter, and I set up online, but I could not find the $15 plan anymore. I wonder if this plan is still available? I just saw the minimum plan costs $3...

Resolved! $15 plan renewal - fail

I was in the process of confirming my change to the $15 plan and the site just sat there spinning. After about 10 minutes I went back and did it again. To my dismay the $15 plan no longer shows! I have tried 3 different browsers, and the mobile ap...

Canceling the add- on

I purchased the unlimited US talk and text for 15 days by a mistake. Can you cancel the purchase? I won't use it because I don't need it.

Resolved! Remove autopay

How do I remove autopay in the new website?

Ported my number via esim, however it's stuck on "Activating" - Resolved

Hi, I've ported over from rogers on my iPhone 11, received the text from Rogers to start the transfer, replied Yes, however now the esim is stuck on "activating...". How do i resolve this problem?EDIT: Update, the situation resolved itself after tim...

Resolved! Rewards change with new plan?

I'm on the old rewards system, not the point system.I'm hoping to switch plans to the new $39 for 20gb.I think if I switch plans, my rewards will stay the same, but I figured I'd double check and make sure!Thanks!

SIM card MIA

I never received my SIM card. It was ordered and paid for online May 7th. It has been well over the 5-10 business days. I want to know how to cancel the SIM and get a refund.

New Nickname?

Hey! I was able to sign into Community with the right email and password, but it's forced me to pick a new nickname and I can't access any of my old notifications or anything.Did I miss something?Thanks!!!

Resolved! Sim card did never arrived

Hello I ordered a sim card in March. It never arrived.I need the sim now.I am unable to raise ticket as the "submit ticket button is not highlighted even after entering all the information required in the fields.Help please!!!

Resolved! Transferring number didn’t work!

thought I transferred my number, but phone still has my carrier as Bell. And Bell confirms I’m still their customer. Public Mobile accepted my subscription and payment and subscription is currently active. So, I’m supposedly paying 2 companies for th...

New EverSave will not save sign in email or password in Firefox or Chrome

I must sign in to PM each time with my email and password. My browsers do not save my sign-in to open the account. There was/is no "Trust This Site" option anywhere. It is quite a terrifying change!

Resolved! Change subscription

I have $40 3G plan with 5gb data. If I witch to the promotion of $39 4 G plan with 20 HB data will I maintain my bonuses I currently have and my locality rewards?

How to get help without submitting a ticket.

I can not log-in with out a error or new activation, without logging in I cant contact support.My only option to renew my payment was through 611.What to do now?

Resolved! accessing my account

unable to access my account to update my payment options

Esim not installed

@CS_Agent, I just subscribed to PM. I am not able to install esim. its giving me error everytime I try.

Resolved! I requested a 3 month 5 G subscription service at 65/ month @50 GB as of May 29, 2023

I requested a 3 month 5 G subscription service at 65/ month @50 GB as of May 29, 2023. The request went through on the 27th May with the intent it would roll over to the new plan on May 29th. I received notification that I am paying 80/ month per mo...

Resolved! Unable to recive text message or phone call from TD Bank

I recently switched from Fido to Public Mobile and now I cannot receive test messages or phone calls from TD Online Banking. What do I need to do to rectify this issue?Thanks.

Resolved! Unable to login to public mobile account

I am unable to login my account on public mobile. Every time I login, it says you have active public service and confirm your full access by verifying mobile number. But I was never able to install esim while subscribing. Now I am stuck and unable to...

Esim not installed error

Hi,I am trying to get my buddy up with PM. He has an iPhone XR which was said to support eSim when registering. Using the app, he created an amount, picked his plan, put in his credit card, picked a phone number, and then got to the activation step. ...

Rewards not applied

I’ve gust switched to the new 5G plan for $55 a month with the three month subscription but it only applied my rewards of one month not three. I was supposed to get $4 X3 for the three months so $8 short. The same thing happened to my husband so afte...

can't log in because phone is lost

I can't log into my public mobile account because my phone is lost. It's sending a verification to my lost phone text and i don't have the phone. How do i log onto my account?

Resolved! Service HELP!

Ported number over my number and I can receive calls but not make a call, also no data service or text service in or out. Looks like provisioning needs to be reset. Already spoke with porting dep, they said moderator will have to reset esim provision...

Ordered phone. Not delivered

Resolved! activation

Resolved! Closing account

I broke my phone and had to sign up with another carrier. Unfortunately now im having trouble logging into my account to cancel my autopay.Is that because my account would be automatically cancelled when I ported my number? Im hoping so. Having no lu...

Resolved! Basic plan (talk & text)

I’m wondering what happened to basic call $ text plans. There was one for $15 with 250 Mb of data and another one fir $25 with 1Gb of data. I was going to get basic plans for my kids but it seems that only data plans are available on PM website.Thank...

I have voice, text and data with US add-on

FYI,I am in Seattle and purchased the 15 day US bundle. Everything is working fine. My account is not Volte enabled and my phone does not support Volte either. Phone calls to and from the US are working. I thought I would not have voice with the 3G s...

Resolved! 3x promotional data falsefully not shown in account

I registered for PM's $25 for 3GB for 12 months plan in October 2022. Now it's the 8th month I have been using this plan. However, today I just checked that there is no longer a promotional data section of 2GB in my account. Could someone working for...

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