Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am a new subscriber to Public Mobile and am using an ESIM . My phone is working , but, I have no Data.I am on the US-Mexico-Canada plan. Have tried to find answers using the chat line -but no success.Has anyone else in Halifax area had a similar pr...
I have no cell service and am unable to login to My Account. I've been waiting since Friday afternoon and have not had any response from CS_Agent. How long does it take to get a response?LOL I just got a email from PM saying my account is put on hold...
Tried to complete a new activation. Got an error message inactivation unsuccessful and to contact support. Here I am trying to find a way to contact support.... Chatbot useless.
Need to re try porting in my number from another company but I cant access my account
After transfer old number to Public cannot send/receive texts. I can make /receive phone calls.Seems to be stuck on verifying number for activation for imessage to and from phone number
my usa add on roaming package is not working to call in or out. I have roaming turned on and it is picking up at x t but still not working. my husbands is working fine. settings are the same. any help would be appreciated. Different phones. His is sa...
I am trying to transfer to chatr for 6 days and simply public mobile did not send me SMS and keeping my number as a hostage
I was wondering when the Black Friday deals say it ends on Dec 2. Is the last day to get those plans on Dec 1 or 2?
I selected a number from the selection screenIts now saying they noticed i have an active public mobile service, and its asking me to confirm my access with a verification code. Anyways this verification code is going to the new number i picked. I c...
I'm currently in the USA with a Canada plan. Looking at upgrading to the CDA USA MEXICO plan being offered. Does that mean I can use the phone here in the USA and in Mexico for unlimited voice calls and texts. Currently I don't /can't use the phone...
Last month I got a new credit card with low credit limit and unexpectedly hit zero balance.When the Public Mobile system tried to charge me for the next month, it bounced. And you wanna know what happened?No callingNo textingNo internet. Not even a w...
Found myself in a pickle trying to change my subscription plan in order to capture the current BF deals.I attempted to change my plan recently and selected "next billing cycle", but the system kept saying there was an error. Tried this a couple times...
Since I joined PM 3 years ago. In the past, PM offered the More is Merrier promo for free data and LD calling several times but not offered last year.I hope PM will offer the MiM promo thus year for existing members!
I see Black Friday deal end on Dec 2, but what time will be end? I’m in Vancouver bc. Thanks
It's been 5hrs and my old phone number has not been transferred yet, is this normal?
Can someone share promo codes? Thanks.
Hi!Is there any way to get the $29 CAN/US/MEX 10Gb roaming plan for existing users? I'm currently on last year's black friday deal (50Gb @ $34/mo) and have been loving it. I go to the states often enough and rarely if ever crack 5Gb data usage so I'd...
I am planning to cancel my subscription tomorrow, subscription is active till 12 Dec. could you please help on having refund of paid amount for remaining duration 1st to 12th dec.@CS_Agent
I'm currently member . I pay around $40/ month however I have only 20 Gigabyte for a month of 5G. how can I get more data ( better plan Black friday)?
I am getting the 7B1 error and cannot make calls. What do I do?
I called 611 and it says my account is temporarily suspended. However, I just open new account and I have paid with my credit card. Can someone help me check?
How do I check my voice mail?
Recently saw a Facebook ad which advertised 250 LD mins for $29 Can/US/MEX and 500 LD mins for $35 Can/US/MEX plans. I signed me and my spouse thru the link in the ad, as I had the app, the subscription process went thru it, but I noticed today that ...
Newly created public mobile account showing sos only. Please let me know what I have done wrong,
I got a new phone/plan with Telus and have tried porting my number from PM to Telus (I have a temporary number with Telus right now). The Telus salesman initiated the porting process, I received the authorization text and immediately replied with Ye...
I downloaded the eSIM onto my iPhone by accident but I just want the QR code to scan to start up my android phone. How do I get a new eSIM as the QR code says it’s already in use?
I been trying for few months to get my parent logged back into their account. Tried password resetting, different browser etc. Never get past your account is locked. I am confident I need an agent to intervene. Looking forward to private message from...
System tells me I "have used all available minutes" even though I have an Unlimited Minutes plan. And yes it is for Canadian numbers. I have been unable to get an answer so far.
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