Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We had a foster child. We purchased a phone plan for her to allow independence. The accounts are registered to her email and her phone number. She has left our geographic region and we can't sign in to change account information. How can we remove ou...
i made an account for my boyfriend and accidentally activated the E sim on my phone, than deleted it. i now believe the IEMI for the phone number is now my phone, but i do not have the number connected to this phone no longer and i cannot log in to p...
It gives an error. “Something went wrong. Please try again later” this is been happening for the past few weeks
Hi there,The (very basic) plan that I'm on has "Hero Int Text (30-Day)" on it. I haven't had reason to use it before but family will be travelling in Europe, so I'm wanting to understand what this means now, since I'm not seeing a clear description o...
I am new. I can't activate my account and I can't log in to support.
Hi,My gf used my code a couple of months ago, she's still with Public, I did not get 1 point per month so far and I don't think she got the $10 credit either. Is there a link I can submit a ticket to Public or the agent going to read this article and...
I have tried to use the Esim feature but it says my device is not compatible when I saw that iphone14 is compatible. Im trying to DK ut another way but I don’t know where I can find the QR code for the Esim outside of trying to do it through the pm a...
@OP: did you ever get this resolved? Just ported over a family member's number from Fido earlier today (~3ish hours ago). Phone calls in/out are fine, data works as expected. But SMS (including the ones from Eversafe) are not coming in, nor going out...
Won't transfer phone number from Telus or Fido
tried activating new service with ESIM through the APP but all failed. IOS updated. not sure what's going on.
Over the past few days I've had bad reception, in Winnipeg, I've always had 5G. My phone still shows 5G but is very slow, doesn't load, videos will freeze halfway through. Not what I'm used to. Has something changed recently in Winnipeg and surroundi...
For example, if I want to travel in Asia, like China. To use Esim, it
Hi, I am new to PM, I just purchased an plan of 29/Month when I arrived at last step to chose number after choosing number it is showing subscription not activated error, if there’s any solution please help me out.
Buenas noches, me llamó un concejal para decirme que debido a los problemas que nos hemos encontrado en los últimos días, recibiremos una indemnización. Me gustaría confirmar directamente con usted si esto es cierto. Su nombre es xxxxxxxxxxxxxxxx y ...
My son was playing with my phone is there any way of retrieving the esim or so I have to buy new
I need help to get a PUK PIN so I can complete the activation
I just switched to Public Mobile. I remove my sim card since I now have esim. When I call, a message shows up and ask if I want use the remaining phone line that I have. If I don’t, the calls fail. I can’t either receive text messages. When my text ...
I figured this would be a simple service switch. I chose my plan and ordered a sim card on March 17th. I still haven't received that card, though I was charged for the plan. I was told to order a sim card from Amazon, which I did. I received the sim ...
Last year I used to be able to see the numbers of people I had referred. Can not find anywhere to do it now.Has this been removed
And their working hours. Thank you!
Hi everyone, is that offer available to existing customers that switch to a 29$/month plan before march 31rst to get the third month free??
I have a ticket number and have been waiting nearly 24 hours with not access to my phone. How do I get someone to help me????
Hi everyone,I recently transferred my number from Fizz to Public Mobile. Initially, I had an issue with incoming calls, but that has since been resolved. My data and voice calls are working fine, but now SMS has stopped working completely—I can't sen...
I decided to subscribe to Public Mobile after having left some time ago due to issues with my phone service. I requested an sim and went through all steps to port my number from Telus. The transfer failed for some unknown reason on the last step. I a...
I might be done with Public Mobile before I even start.I received my SIM, activated using the app and selected a number. However, I now just get the error message "Not registered on the network", when I try to use the phone.I have tried using it on 3...
Hello all, I am a very dissatisfied customer, with 15 days of horrible service.I have a Samsung S22 Ultra (less than 2 years old ), ever since 14th / 15th March it keeps dropping the Public mobile connection.It will be active for 1 hour or 2 and then...
Hi there, I am getting to the Step 5 in the activation process, which asks me to pick my new phone number on Public Mobile app (I am not transferring an old #). Once I select the new number, I press Continue and get the error message at Step 6 saying...
I'm without a phone and after dozens of attempts, constantly being referred to new logins, this is gwrr
How do I transfer my number to Public from Koodo prepaid after activation
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