Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I previously had Bell, two lines. The first port worked fine and is working. The second seems to be stuck in the process somewhere. Both by physical Bell sim and the esim from Public have the same number registered. When I login to Bell it still show...
Good afternoon, I am looking to changing my mobile carrier and taking advantage of your special ending today. Can someone assist me. I am not very skilled at this. Much appreciated.
I am a former fido user and today I want to transfer to PM because of the deal. I am stuck at the last step of transferring number 6/6. It shows "subscription not activated" and I tried multiple times with connecting to wifi, adding/removing new sim ...
Hi,I've got 50% discounted $40 plan. Question:Will I loose my 50% discount if I need to put my service on hold for up to 90 days using 'Lost or Stolen phone' feature?Thanks.
After transferring from previous service provider, I can't have incoming call. I can make a call and use data as well.It's been over 24hours since I finished subscription.Public mobile service has been set on Esim2 and Esim1(previous service) still a...
I didn't receive any memo or notification or text on or about this sale or I would of did it and I go months with most my data un yoused and these last two months my data gone in days I don't get reburst I spent 100s in dollars been with publicly for...
Hey I got a plan with data and I can text or call but I can’t transfer my number from the previous company and also no internet. I restarted my phone tried turning on airplane reset network settings and reset my APN nothing works.
Switching from IPhone 15 with a SIM card to iPhone 17 that only takes an eSIM. PM app won’t let me buy an eSIM for the new phone says to use existing eSIM. Please help!
I was unable to port my phone number From virgin when becoming a new customer. I contacted virgin to see if the transfer had gone through. I am unable to receive texts or calls at the moment
Same issue comings from PC Mobile
Hello, I was trying to take advantage of the sale over the weekend, but I got the following SMS from Public Mobile: "We're having trouble transferring your number. Looks like you entered an incorrect account number."I'm unable to transfer my phone nu...
Hi, I tried to submit a support ticket, but it won't let me to do the submission.My payment went through, and credit card got charged. Can someone please help. Did my order successfully made or not?
I went to login to my Fido account. I clicked Account Profile, and it said I didn't have an account. So I figured all good. I shut down the phone and removed the fido sim. Restart the phone. Calls work, texts do not. I replace the Fido sim and texts ...
I switched to PM todayI received message from Fizz and replied yesI received message from PM saying wrong account number, and they will contact me shortlyI can't do the transfer from my account, says invalid phone numberWhat should I do?
My transfer is in Limbo now, because the leading zeros. PM asked me to use. Called Fizz, they said it's rejected because of that. PM needs to re-triggered the transfers. I am starting to doubt PM, with no real person to talk too. Might be a waste of ...
Hi,I just subscribe the 50% discourt phone plan and waiting for sim card delivery. I wonder could I transfer my original phone number to this plan as there is no option for the process? Could it be processed after I switch the new sim card?
I can't make calls and I have rebooted phone turned airplane mode on and off. Nothing is working
I set up a new account yesterday and it still does not work. I get cellular network is not available for calls and no internet for data
I'm having the same issue porting over from Fizz. Could you send me the support phone number? Thanks!
I signed up for the 50% off promo and when I checked my phone with my IMEI # it said it was eSIM compatible. Now that I need to finish the activation, it says it is not compatible. I don't mind ordering a SIM card, but will I lose out on the promo ...
I sent them a message on Saturday morning about the 50% off plan and they haven't answered.I sent dm to CS_Agent
I added 2 promo credits of 5 gig to my account but they didn’t seem to get activated to my data plan. Can that be restored?
I switched to Public and now I cant send sms, didn’t receive my eSim, and can’t submit a service ticket nor can have I been able to get in contact with a person that could help. How are my issues going to get resolved? How can I speak to someone when...
Whay do I do? My data sms or call will not work
I have received a text from koodo asking me to confirm the departure from their services. I answered yes, and was disconnected. But public mobile did not transfer the number and asked me to take a new number which I did. Can I still have my koodo num...
Hi support team/membersI subscribe to Public Mobile on Saturday January 24th 2026 and requested my transfer of number from my Cogeco account to public mobile. I got a message from Cogeco confirming the same and I said yes to that. However then I rece...
Need to resolve this issue, possibley from public mobile side to clear the forwarding and multiple ios and andriod devices are forwarded automatically, cant receive calls at all, calling others works.
Signed up last night. Ported my number from another provider and currently cannot take incoming calls, or SMS text. Only outbound calls work. Any insights on what to do now?
Hi I would like to sync my phone number to Apple Watch. Do you support it or no?
