Instead of getting a new e-sim the app changed my physical sim to the e-sim

[FZT]

I bought a new e-sim on the app. I wanted to receive a new number. Instead, the system simply assigned to the my old number which I had in another device to the new e-sim. I need a solution to receive my new number in the e-sim and keep the old sim and my old number in the other device. Can you help?

[funpig1]

Careful. If the old number is changed to a new number, the old number is permanently lost. I believe that @FZT is trying to create a new number in addition to his old number.

[fernandeslder]

If you just want to change your number to a random number maybe you can use the option "Change Phone Number" on the app in the "Account" section.

 

[funpig1 · Accepted solution]

@FZT 

Did you use the same email address to purchase the new esim?

You needed to use a different email address for the new esim in order to create a brand new account and a new number.

[Rastin]

It sounds like you are trying to have 2 number on one account. You can't do this 1 number 1 account 1 email. If your old phone can't use an esim you will need to buy a new sim card as they are not reusable.