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Esim

Sharifas16
Great Neighbour / Super Voisin

I cant recieve any SMS texts or verification codes on my iphone 11 and i have an esim and i also transferred my number from lucky mobile a couple days ago

4 REPLIES 4

BKNS27
Mayor / Maire

@Sharifas16 

Did you scan the QR code for the eSIM? Check the spam emails.

So are your referring to all texts messages or imessages?  Verify that your PM esim is turned on in the Cellaulur Settings.  Then you might have to reset networks and reboot. 

If youve done all of this and it's still not working then use the chatbot to create a ticket for an agent to look into it for you.

Sharifas16
Great Neighbour / Super Voisin

Yes im recieving calls fine and ive tried deleting the esim and paid for a new one and downloaded it

Sansan
Mayor / Maire

Did you remove your lucky mobile sim? Are you receiving incoming calls from non public mobile numbers?

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