Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Could not make an outgoing call[asked & answered in other thread]
I need immediate help. Not able to receive calls or text messages. Been a nightmare for the past 72 hours
I have several questions and I hope it's ok to ask them here. I'm considering switching to the Canada/US/Mexico plan but the "details" info concerns me. It says this is a "limited time" offer only and can be cancelled anytime. Is that true? Also,...
My wife’s is abroad now, and she desperately needs roaming to be added, but her account is locked. What should I do? I’ve changed the passwords, but it doesn’t help. PLEASE ADVISE ASAP. Thanks
since switching to public mobile i cannot send pictures or voice notes, can someone help?
I have the new Canada-USA-Mexico plan, I am in Mexico now, can I call and text Mexico and Canada unlimited without any additional charges? Also use data? Thank you.
Hello,I can not use my international long-distance minutes when I call it says; "sorry your call cannot be completed is dialed".
I saw the plan last week and would like to get that. I finally got the sim card today. I see a $29 plan there now but no mention of the Mexico roaming. Is this the same plan?
Due to Canada post strike.i want to change to eSIM but no response from support.any thoughts? thanks
I'm in Arizona with family. Three of us have public mobile accounts. One is a brand new 100 GB us/can plan, another was an old account upgraded to the 30 GB us/can plan, and mine is a cheap plan with a 15 day talk/data add on. We're working with one...
My phone can use data, but phone number does not available to call out or be called .Need help to solve the problem.thanks
I am unable to send/receive pictures and/or group chat with my android phone to/from my friends/contacts who have an I-phone.I can send/receive pictures and chat with out issues with contacts that have an android phone.I can also simply test message ...
Hi folks.I didn't have this problem on my old provider but ever since I moved over to Public Mobile, if someone sends me a photo or image, it'll show up in a separate SMS thread than the texts.How do I fix this. I'm on an Android Google Pixel 6.Than...
My phone (SIM card) says I have 2 GB of data, 25 days left until reset, and I have used 310 MB.My Public Mobile account says I have 1 MB of data, that it is all used, and that I have 11 days left until the reset.Why are they so different?Thanks!
Hello,Yesterday, I downloaded the PM app and signed up for the 50GB plan on my Android phone. The payment was successful. I chose to transfer my existing phone number from Fido to PM. I left my Fido sim in the phone and within 10 minutes, I received ...
I’m traveling to SE Asia tomorrow night for several months (I’ll be getting an E-Sim for each country) is there a way to still receive text messages while I’m away? I hope so! If not, what would text senders see on their end when sending texts if I a...
I had bonus data given to me and I changed my number. Why did it disappear from my account ?
I created a new account with Public Mobile last night. Started process on lap top and finished on Iphone, two payments taken off visa and an email from Public Mobile with a different account number and my old cell number which is deactivated. How do ...
I need help finding a higher up as cs agent has been the opposite of helpful, when I have told them my entire situation. Can anybody point to how I can find a management/someone who can deal with accounts who is not a cs agent? I was told my account...
Hello,My plan is the “50 GB within Canada and the US.” If I stay in the US for the winter, will I have to pay any additional fees other than my plan fees?
Hi im curious if anyone is having an issue with the auto renewal. My account today did not renew on its own. I tried to do it manually through the app and it says that it's unable to process it at this time. I have tried several times and keep g...
I can not the Phone Nr. working
Hi. My wife's credit card has been compromised. She tried to login to her account but she accidentally put the wrong password 3x. Now her phone service has been logged out and she couldn't log in to update her auto payment credit card. Please help. S...
Been trying and trying to get my money back for months from a accident cause my phones not compatible well they won't give my money back for it and I can't use the service so at this point it's just theft
Help with log in agent
If the chatbot is not providing useful results, you can submit a help ticket here...Step-by-step walkthrough (accurate as of November 2024):In the window that opens (see above link), select Contact Us then select My Account (or whatever option is mo...
I was charged 3 times in one day. I went to go renew my subscription because it ran out, I couldn’t text or make , nor used data. So I go to make a payment but decided to change my subscription since my subscription was expired, but it didn’t work, s...
Hi there,My SIM card is currently stuck in the mail with the Canada post strike and has been since I signed up November 10. I have the option of using e-sim with my current phone. The chat told me I can temporarily use an e sim while I wait for my ph...
I do not see full address, (just postal code) in my receipt. How do i get invoice with full address?
Hey gang,After a lot of years on my current phone, I'm looking at something new (trying not to be limited to Samsung, Apple or Google products)...and I see OnePlus is back in the performance / flagship phone game (the 12 is great, the 13 looks to be ...
