[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
transfer number request complete, still unable to get any data
hi guys,I just transferred to public from the chart and followed the APN setting for about an hour. but still unable to access the data and can not make a phone call.any advise?
Keep existing number from prepaid talk and text with different service provider
If I switch to a Public Mobile data plan, can I keep my existing phone number if I only have a prepaid talk and text account with my current service provider?
SIM CARD
hI,I need to purchase a new SIM card and I would rather go to a store to purchase it instead of purchasing it online. Can you please recommend a place to purchase one? I tried going to a Telus Store last year and they DO NOT sell them.Thank you,Mar...
“Forbidden AI” message
Hi,Im trying to login and pay my daughter’s cell bill. We’ve been PM customers for over 2 years now. Why am I getting a “Fobidden AI” message when I try to log in and pay her bill. How can I get past this? She will have no cell service if I don’t pay...
ring back tone
Ring back tone does not workHi, I’m having an issue with outgoing calls on my phone.When I dial a number, the call connects, but I don’t hear any ring back tone — there’s just silence until the other person picks up.I’ve tested this on two different ...
sims card
never received my sims card yet it was suppose to arrive today.
Resolved! Paid for second add on but no longer have phone service
I am in the US. Before leaving I paid for 15 days and the service was fine. On the 16th day I paid for another add on of 15 days. I can text but can't call to Canada. I have powered my phone off and on and have toggled the airplane mode on and off.
Payment
how do I update my credit card info?
Lost phone
My sister lost her phone and we, I am paying for her service. I have access to her account but can’t cancel the service because the 2 step number goes to her phone so we can’t access it. Can it be sent to her email?
How do I contact public mobile support or submit a ticket
The chat bot just keeps asking me to log in, so I log in, and then it asks me to log in again. I'm definitely logged in. However, I can't figure out where to submit a ticket or contact support.
RCS chats to iPhone users not working
Hi all, I bought a new esim to put on my Google pixel 7 last night. It's been successfully set up, for the most part, but my texts to friends and family with iPhones are not successfully sending through rcs. I have to go back to my chats, and push ev...
Resolved! Transferring my number from public mobile
Good evening, I tried to send this message through Public mobile Community but I kept receiving error messages in red even after correcting all the errors. Here is the information requested:Phone number: 343-xxx-xxxxFull name: John xxxxxxxxxxxxxEmail...
For a friend: phone with service fried, backup phone might not get eSIM
Howdy.A friend of mine has service with PM on a phone that doesn't work anymore, and hooked up the service with an eSIM.That friend cannot log into the e-mail account used to create the PM account (i.e. the PM app) (thus cannot complete the two facto...
Subscription
Can I change my subscription to a plan that is being offered to New customers?
Roaming in Europe plans
Hi — anyone know if public offers add-ons to roam in Europe?
Youtube
When I’m using data, I can’t access YouTube. It says no internet connection try again. I never had this problem with my other carrier. Please help.
Resolved! Any specials for data plans
I have a $19 subscription with an 1GB data plan. Is any upgrade available for a better data plan at a low price?
Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here
Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Welcome Bonus 5 Points Inquiry
Hi there, I joined Public in Nov 2024. It has been just over four months, but I haven't received the Welcome Bonus of 5 points. After a quick review of the posts in this Community, I noticed many users have experienced challenges with receiving the W...
When I login to My Account I am getting Our Services are Getting an Upgrade Message
When I login to My Account I am getting Our Services are Getting an Upgrade Message March 4th to March 5th and today is March 10th and I am unable to look at my plan. Also when trying to make a local call I am getting a message that I am out of minu...
Resolved! New Client
I referred my friend but she didn't get 10.00 off her bill. Does this 10.00 come off the next payment or should it have been off the first invoice? I see that it takes a while for the 'referrer' to be credited (my first one to commit)
transferring your number - incorrect account number
I’m trying to transfer from lucky to public. I accidentally put the incorrect account number. How do I let public know the correct account number the start the process over again?
Resolved! Adding on a few days to paused subscription?
I'm travelling internationally (Europe) for shorter than 90 days this spring. I understand from other posts here that I can pause autopay for this period so that my plan isn't charging me while I'm not using it. Great! Unfortunately for me, I leave t...
Promo code
My wife and I have 3 phones between us and working on getting them switched over to public, we have a referral code for the first one from a friend but wondering if I can give myself(different email) a referral code for the other 2 phones. If so can ...
Resolved! Switch Plan
Hello,A few day ago I bought a sim card on PM website + got $29 plan (10GB). I didn't get the sim card yet, but I see there is another plan for $29, but 20GB. Could you please let me know how to switch to 20GB plan?Thank you!
Unable to change payment type, notAbleToProcessRequest-Bank says not them. Tried 2 cards,app,private
I need to change payment type so can turn my phone back on. Been trying for 2 days with no success. Tried a Visa in private window and a Visa Debit Card. Also tried using app on phone. Called bank, they said can see request, they are not denying i...
voicemail is not working properly!
My voicemail seems not pick up my calls that I can't answer. When u call and try to leave me a message it just a beeping sound
Cancel my subscription effective Mar 10 2025
Hi! I ordered a Sim on Mar 9 2025. After speaking more with my current mobility provider, I have decided to remain and no longer wish to switch to Public. I was hoping to halt the order in it's steps since it still says Processing. And also to be...
Resolved! Invalid address
Hi there, I am trying to order a new sim card and it doesn't recognize my address, I tried writing it in different ways and I even tried a friend address and still same message "Invalid address". What would be my next step please?
