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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2264 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3856 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34252 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45924 Views
  • 182 replies
  • 30 Bravos

Data service unavailable past few days

Hello,My data service has been working fine for my previous month of service (currently on the 5g 34$/month plan). After renewal of the service yesterday, I have noticed no data service but sms + calls appear fine. I have tried the typical fixes as r...

Data_ by Great Neighbour / Super Voisin
  • 349 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing plan

Hi, I see public is offering a 50 GB Canada/USA plan for $34 for new customers.I was hoping it would be possible to switch my existing 40 GB Canada plan to this new offering.Thanks for your time!

Dignin by Great Neighbour / Super Voisin
  • 1045 Views
  • 6 replies
  • 1 Bravos

Network down

Anyone else not getting data service? 5G doesn’t work and calls go through 3G. Texting works. Live in toronto. 

SliJi1 by Good Citizen / Bon Citoyen
  • 780 Views
  • 5 replies
  • 0 Bravos

Pictures not sending

In February pictures stopped sending or receiving.  I have unlimited picture messaging ( SMS).  How do I fix this?Text messages go through but not pictures

NF96 by Great Neighbour / Super Voisin
  • 694 Views
  • 4 replies
  • 0 Bravos

Network is down? No data...

Is anyone's data not working on their phone? My sister has no data on her phone, i just checked mine and its not working either. Anyone else? Its saying its connected to lte/5g but nothing works.

shabby by Good Citizen / Bon Citoyen
  • 2432 Views
  • 21 replies
  • 1 Bravos

Payment Update

When is the credit card update issue going to be fixed?

Bma by Great Neighbour / Super Voisin
  • 386 Views
  • 2 replies
  • 1 Bravos

One direction line

Hi everyone,Since switching to Public Mobile, my phone is only working in one direction. I can make calls, but people cannot call me back or text me. Any advice on how to fix this?

Ahmad1364 by Great Neighbour / Super Voisin
  • 343 Views
  • 2 replies
  • 0 Bravos

Phone says unable to download eSIM

Just tried changing over to PM today. Everything seemed to be working and then it says unable to download eSIM. Tried again scanning the QR code with same problem. My phone is compatible with the eSIM when I checked it. now I’m stuck with no phone !!...

Mann_8 by Great Neighbour / Super Voisin
  • 995 Views
  • 5 replies
  • 0 Bravos

Resolved! New $40 Canada-US Plan

Hi Everyone, Does this include Canada-US Data or just minutes and text? 

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kluee by Great Neighbour / Super Voisin
  • 512 Views
  • 2 replies
  • 0 Bravos

Resolved! Switching subscriptions

I would really like to take advantage of the new subscription for the states and Canada. $34 per month. Is there any way to switch even though I’m not a new subscriber?

Marcy5 by Great Neighbour / Super Voisin
  • 971 Views
  • 5 replies
  • 0 Bravos

Phone plan problem

When I am not logged in to my Public Mobile account and browsing plans, I can see the $24 plan with 4GB of data at 4G speed with unlimited Canada wide calling and texting, but while I am logged in, I can not find it while browsing plans and that is t...

liamcosmo by Great Neighbour / Super Voisin
  • 440 Views
  • 2 replies
  • 0 Bravos

Ported over wrong line

Hi,  I bought a subscription but ported over wrong number. How do I rectify that please?

NatalieC1 by Great Neighbour / Super Voisin
  • 644 Views
  • 6 replies
  • 0 Bravos

Resolved! Will I receive text messages while in turkey?

Hey I'm planing on going to turkey for a week, and was wondering if my phone will work while I'm down there, or at least be able to receive text messages. Or if there is any roaming plans for it. I have a Canadian number

Resolved! Calling features available to all plans?

I'm thinking of changing my plan. My current subscription includes calling features as follows:Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingI am looking at a Canada - US one for the same price, but i...

publicsteve1 by Good Citizen / Bon Citoyen
  • 801 Views
  • 1 replies
  • 0 Bravos

Resolved! Debit Visa payment issue

There is a problem of signing up a phone plan using TD Debit Visa card. Two cards were tried and they both failed, however, there were enough funds available. Seems like this problem does not occur with regular credit card. Is there anyway to fix thi...

nomnom by Good Citizen / Bon Citoyen
  • 589 Views
  • 2 replies
  • 1 Bravos

Mistake at signup

I made a mistake when I signed up. I thought I picked $29/month for 20GB. Instead I have $24 for 4GB. I got my Sim card and finished my activation today. That is when I noticed my mistake.Being that I haven't used anything, can I pay the extra $5 and...

KathyLois by Great Neighbour / Super Voisin
  • 322 Views
  • 2 replies
  • 0 Bravos

Query

The 5g package which is 34 dollars for 50gb. Can i be used in a 4g enabled phone or area where up to 4g is available?

lone_enigma22 by Great Neighbour / Super Voisin
  • 438 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM card

cannot activate a new account, problem SIM card already in use 

BeeC by Great Neighbour / Super Voisin
  • 889 Views
  • 7 replies
  • 1 Bravos

Resolved! haven't received completion text

Yesterday we ported my phone from Virgin to PM, all went well (except I did have to reset my network settings & turn the PM esim off & on to get my previous number showing on my iphone as my phone number).This morning at 6:40am we ported my husband's...

bamb by Great Neighbour / Super Voisin
  • 493 Views
  • 2 replies
  • 0 Bravos

Voicemail

Does anyone know voicemail capacity? My previous carrier I only have 3 voicemail

Edson0929 by Good Citizen / Bon Citoyen
  • 559 Views
  • 4 replies
  • 0 Bravos

Port Number

Hi All,I just signed up PM and port my number from FIDO to PM.My mobile number works both Fido and PM. I believe once number is ported then my FIDO should be cancelled. I phone FIDO and they haven't got any complete status in their system and thats w...

Edson0929 by Good Citizen / Bon Citoyen
  • 956 Views
  • 7 replies
  • 0 Bravos
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