Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased 300 international call minutes and have gone to use them and it's telling me to purchase more to complete the call. When I check my account it shows 300 international call minutes are on there. Need to know why it doesn't work.
I was shopping for a new plan for my daughter and saw a plan that would work better for me. When I went into my account, that plan is not available as an option. Why are new customers getting better plans that are not an option for current customer...
I have a galaxy note 8, and I know someone else with one two. We both use public mobile, and we both have the same problem: LTE doesn't work. I just got a new phone, and tried the sim in it as well, but I got the same result. Both phones show being c...
What is rate for phoning Latvia (country code 371) from Canada
Hello people!Has anyone gotten help from a genuinely human CS_Agent? Today I spent hours trying to get answers only to finally realize they can only give canned responses - almost no recognition of the content of my messages.I don't think this was al...
Hello. I am considering a Public mobile $34 Canada/US plan. I would like to know from someone that has this plan, the total of the monthly invoice. Would this $34 plus HST, or is there hidden charges such as 911 service and so on. Thanks in advance.
Hi,I have recently changed my email successfully. I need to delete the old email and old eversafe id. Can anyone help?Thanks.
The process in contacting Public Customer Support is TERRIBLE. JUST TERRIBLE.Through my account I click live chat, that sends me to a bot, that when I click "contact us" responds with LOG IN even though I was already logged into my account, I click o...
Hi,I registered for an account yesterday. My friend gave me a referral and if I consented to a 90-subscription the monthly cost would be $19.00. Neither discount was applied. I have not completed my activation but will when I receive my sim card. Can...
Once I insert the SIM card, will the phone work on the Public Mobile network or are there other steps? Is there a guide to follow and if so, where can I find it? Will it be mailed to me with the SIM card? Is there any technical support for this? I...
I see a similar post but I need help to resolve my problem. Cannot sign in...so I created a new password. Then it loops back to original sign in page. So I repeated the process and then got blocked for an hour. Tried that many times. Attempted to use...
I need to speak with a support agent. I have been trying for a week to activate my phone. The app for public will not allow me to get past the message on the app saying that the phone is not esim compatible.I lost my wife just over 4 weeks ago and I ...
Where do I go on what website of from where do I do all of this I searched in the pm app but idk
I'm trying to subscribe to a phone plan from Public Mobile. It asks me for the 19 digit code at the back of my current SIM. However, my SIM has 20 digits and it won't allow be to enter the 20th digit and the check fails.
Hi! I have been with Public Mobile for at least 3 years. I add second phone to my same email address; can not access to first phone after that. I let second phone phone expire after 3 months thinking I can get access to my first. Please help to atta...
Rogers my prior provider had no restriction for transfer number but still strange phone number shownat my phone.
Ported my number last night. Cannot make outgoing calls today
My data speed is very slow/inconsistent. When I did a speed test using Ookla it takes forever to connect and I got over 100ms response.The signal strength indicator is normal, which is misleading.Is anyone else experiencing this right now?
Hi! I'm a returning PM user. Using the app to transfer my number over but Coextro (my current provider) isn't in the drop down menu for porting my number to PM. What should I do? I'm afraid of losing a number I've had for 12 plus years.
I've had the same phone # for several years but after porting back to Public Mobile some people told me when I text them, the message comes from a DIFFERENT number. They can still call and text to my regular number but the reply comes from the Diffe...
Hi, I'm absolutely unimpressed with "Public Points". My bill has gone up 67% !!! Outrageous! And why can't we set the "Public Points" reward to automatically reduce the monthly bill? I rarely use my cell phone, so I'm on the $15/mo plan, and I auto-p...
My autopay failed at 7:14 am today due to insufficient funds.Still getting service. By 7:44 am sufficient funds are in account for payment.Since service is still intact after the one and only attempt so far by Public Mobile to take the autopay they a...
Hello, I traveled outside Canada, and I realized that I don't have any service and my subscription is useless at this time, So I canceled my subscription for now. Note I will come back to Canada in 55 days. When I open the app, I see this: What does...
Same issues could you send me the number to call please
"Forbidden A1" What does this mean? I try to log in and this pops up. Are they down "for maintenance" again? Why not just say "down for maintenance"Now it won't let me post in te "community help page" because posts are flooding on this topic.
I am trying to look at my account so that I may change my plan and keep receiving Forbidden A1 error how can I fixed thi
Hello,I forgot my password and the email I signed up with I no longer have access to it so when I click forgot my password I can not get the link. I tired to make a new account with my new email address and it reads my sim card is not valid but I hav...
Hi,I ordered a sim card but it did not arrive within the two business days and I was afraid I would miss the special deal that expires tomorrow so I went to a store a purchased one. Would i be able to get a refund one of the Sim cards as I don't need...
I could not find where to put my friend's code when i signed up. I'd like to be able to add it. I registered today. Can i still do this?Thank you,MikeTraps
Hi, Where is my sim card?
