Account Issues - mix up

[Steph9729]

Hi there,

I need my account (my Public Mobile phone number) and my gmail email address to be connected.  They have existed for years but were mixed up and now I can't access my account.  Please help.  Thank you.

[Steph9729]

Thank you for this.  I don't do the app, so I've sent in an email ticket.  I appreciate the link again.

Best,

SK

[hTideGnow]

hi @Steph9729 

could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, you can submit  ticket to PM support agent and they can sort it out.  Submit by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage