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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11125 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

Request for the official receipts

I'd like to receive receipts for...1. The cell phone I purchased2. Monthly plan paymentthat include...a. Vendor nameb. Client namec. Amount I paid including tax I am unable to obtian them through my account.Who should I contact?  

tmiyata by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

Joining Public

I'm new client. I have never got incoming calls yet. What's the reason would be?

yfwangdu by Great Neighbour / Super Voisin
  • 181 Views
  • 4 replies
  • 0 Bravos

Registering Account

Having issues registering my account. Every time I try it gives wrong links.

Rorowhittic by Great Neighbour / Super Voisin
  • 131 Views
  • 2 replies
  • 0 Bravos

Call failure

I will randomly not be able to make phone calls. It tells me that there is a call failure.I took my SIM card out and put it in another phone and it did the same thing. I can sometimes receive calls but often it says to the other caller that the call ...

Alysia by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

NO SIM CARD

I would like to get my SIM card. I paid for it with paypal. They would also like to know also. It is only $5:00 which paypal will refund me. From all the reviews I’ve read there seems to be an awful lot of problems. Not pretty well dont no if I reall...

dollybud by Great Neighbour / Super Voisin
  • 172 Views
  • 2 replies
  • 0 Bravos

Noticably Degraded Service Since Switching From Telus 2 Months Ago

Look, I understand that Public Mobile, while owned by Telus, doesn't mean I'm getting the same level of service as if I was on a Telus account, but honestly, since switching to Public, my cell phone service on phone calls is entirely unusable. People...

kutzki by Model Citizen / Citoyen Modèle
  • 734 Views
  • 10 replies
  • 3 Bravos

Call forward to another number without phone

My phone is out of comission and I'm unable to get a new one for a couple of days. Can I call forward my calls to another number without the phone in hand? Thanks, Lee

sprucelee by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

i can't get in online

I was going to get in online, but I can't get in. It shows up that "something went wrong."How to access it again, could you help me? 

japan2071 by Good Citizen / Bon Citoyen
  • 136 Views
  • 3 replies
  • 0 Bravos

Calling

How come my boyfriend's phone is saying he doesn't have USA roaming when he is trying to make a local Canada call?

Matin1982 by Great Neighbour / Super Voisin
  • 152 Views
  • 3 replies
  • 0 Bravos

Textes

Why does it show textes on my online profile but i never did any of the textes

Cyril12 by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos

Support team

I need to get my account number and keep trying to rest my pass work but says error has occurred and try latter been couple of weeks trying this

Jason28 by Great Neighbour / Super Voisin
  • 158 Views
  • 5 replies
  • 0 Bravos

sim card

I applied for a SIM card on April 28th.  When will it arrive?

Brenda3399 by Great Neighbour / Super Voisin
  • 205 Views
  • 6 replies
  • 0 Bravos

Sim card not delivered

Hey, I ordered Sim card on 1st of this month and still haven't received it? Here is my order number 342381

sripathivasu7 by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM cards

I ordered 2 SIM cards on April 27/23, order number 341822 but still haven’t received them. What should I do next? ThanksRita 

Ritaholden by Great Neighbour / Super Voisin
  • 213 Views
  • 4 replies
  • 0 Bravos

Sim card swap

HelloI swapped out a new sim card as I couldn't find my original. I went online and registered the new sim. Unfortunately it is not working How do I get someone to fix this? Thanks 

leesor by Good Citizen / Bon Citoyen
  • 307 Views
  • 10 replies
  • 0 Bravos

Resolved! Unable to make International Phone calls

Hi, I have free bonus International calls minutes, but for reason i am unable to make calls. I checked and i have enough minutes to meke International calls. I used to make calls, but not anymore.Thanks Iqbal 

iqbalsidat by Good Citizen / Bon Citoyen
  • 377 Views
  • 6 replies
  • 0 Bravos

Resolved! Ticket

How do I post a ticket?

Chester1 by Great Neighbour / Super Voisin
  • 180 Views
  • 2 replies
  • 0 Bravos

Seasonal Suspension

i am in florida for the winter - and haven't used my phone since the end of january... i left $10 on the acct so hopefully they wldn't close it - but that i cannot access it now... makes me fear they have... (ps: why don't they offer a seasonal suspe...

Sammi351 by Great Neighbour / Super Voisin
  • 243 Views
  • 7 replies
  • 0 Bravos

Resolved! My account

hello everyone:  As. Brand new customer, I am posting this to hopefully help others that are new, first of all, I wouldn't be up and running but not for the 5* service given to me by the Amazing Public Mobile staff! Also before you sign up gonagead a...

theryguy by Great Neighbour / Super Voisin
  • 317 Views
  • 3 replies
  • 0 Bravos

Resolved! US roaming

Hey community I know that US roaming can be a hit or miss affair these days , but a friend of mine just called to ask me if roaming works  well in Nashville as he’s going there for 10days and if it’s worth getting or just use wifi where it’s availabl...

Handy1 by Mayor / Maire
  • 486 Views
  • 17 replies
  • 0 Bravos

Resolved! Sudden, Massive Data Usage

hi,I'm not sure what happened here, but I've somehow managed to rack up an insane amount of data within 5 days, and it's very unusual for me so I'm naturally very concerned. I looked into my data usage and I'm not sure where it peaked suddenly with a...

Articguard11 by Great Neighbour / Super Voisin
  • 430 Views
  • 12 replies
  • 0 Bravos
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