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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Apps

Is there available apps in playstore or apple store ?

Resolved! I had a number ported but nothing has happened

Hello,I am in the process of porting a Telus number to my existing public mobile account / number. I have answered yes to the sms message but nothing is happening and I urgently need to be using the number I ported over to public mobile. Nobody is ...

Resolved! Desperatly trying to subscribe

Hi,I have been trying to subscribe since the $34 sale went on. Im stuck at check out for 5 days. No luck getting an agent on chat. The error says "most postal code doesn't match the plan" or something which makes no sense. Any help would be awesome. ...

Resolved! Port

How I can port my eSIM number to other carrier physical sim? Need help as soon as possible

Data Usage not real time?

It seems Data Usage shown in your app is not real time? How long is the lag? Not sure, a few minutes, a few hours? I would suggest to add a time stamp to it, e.g. "474 MB Used, updated Dec 1, 12:27 ET".

Resolved! @Us data roaming now working

I pursued an add on for 1GB 30 days of us roaming and it’s not working.help !

Resolved! Public Points With Top Up?

Hi, was wondering if I'll still receive my 5% in points back if I topped up my account before the billing date and the bill was taken out of my available funds? I just checked my rewards and while I have received my refer-a-friend bonus, I haven't re...

Resolved! MIssing referral

I referred a friend and they activated their account (and ported their no to PM) but I do not see the referral reflected in my PM acct. My fried did get the $10 from the referral.How do I get the referral activated for my acct?

Resolved! Can't complete activation and subscription plan is gone

Hi everyone, I purchased a subscription plan on Black Friday ($34/month, 40GB data) and was charged for the subscription. When trying to activate my account (over a week now), on the SIM page, if I click "continue with eSIM" or "Order a SIM card inst...

Resolved! No SIM Card Since Nov 22, and Request for $34 for 40 GB of 5G Deal

Hello,We purchased a subscription for 5 G 20 GB for $34, plus a $5 SIM, on Nov 22. No SIM card has yet arrived. We cannot wait 10 business days and would not have selected this method if we had known it would take so long.1. Are we able to purchase t...

Resolved! Can't activate

Hi,I've spent the past day trying to login to public mobile and activiating my account that I got from Black Friday. This has been the worst experience I have ever had with any provider and zero lack of support. Right now I am just at the point that ...

Constant logging in & out

Hi there,New here so not sure if this is normal or not but I keep getting logged out of this Community site after leaving the page for about 5-10 mins which causes me to have to log back in again constantly. Is this normal or is there a certain way t...

Website login

Hello, is anyone else having difficulty logging into their Public Mobile account? (I cleared my cache but that hasn't resolved the issue)

App

Paid my subscription but the app is not logging me in

Service not working

I can’t make or receive phone calls or text msg nothing is working

Resolved! eSIM failed to activate, without service since Sunday

Hi Community, Has anyone had success with support in the past week? I just joined on Sunday and have been waiting for resolution ever since I signed up. I’ve submitted two tickets and DM’d support with no response. I get it’s busy but to be without ...

Cancellation and refund of new account

Hi,I created a new Public Mobile account online with the intention of porting my number over from Koodo. I paid for the SIM card to be shipped to me and also subscribed to the $34-40GB BF plan online. I have already been charged this amount.It has be...

AnyMore Merrier?

HI All, Woke up today and hoping to see a text from PM for More is Merrier bonus again. "AnyMore"? nothing for me so far, anyone have anything?or "No More" Merrier?Add: it is official: "No More" Merrier"https://www.iphoneincanada.ca/2023/12/19/publi...

Switching to PM from Virgin…Porting #

I’ve been with PM from VirginM for a month now. My # still isn’t Ported over. I have talked to Virgin a few times already & have told them twice that I cancelled them & Port my # over. Just got a November bill with them. I put my old SIM card in ...

High data usage

Is it possible to use over 25 GB of data within 2 hours of hotspotting? I was only checking email on my laptop. I'm wondering if this is an error.

Smartphone stolen - can't access to my account to block the SIM and request an new one

My phone was stolen, I need to block it asap. I can get access to my account because after completing the e.mail ID and Password, an OTP is sent to my phone (the stolen one) so I am stuck and can find any way to be in touch with someone. Does someon...

Add on troubleshooting

I purchased the US Talk, text and data add on. I can text but I cannot call. I keep getting the call failed message immediately.

Resolved! Service Deactivation Issue and Inaccurate Email Reminders

Hi there,I am writing to bring to your attention a concerning experience I've had with my Public Mobile account.On both November 25th and November 27th, I received emails from Public Mobile, both containing the same content, alerting me to restore my...

Resolved! Network

Guys I need help! I’ve been battling this for two weeks, ive tried all troubleshooting, factory resetting my phone and bought different sims how do I get them combined to one sim

My account

I suspended service last month, I changed my email prior to suspending the account as I no longer have access to that email. Now I can’t log in as I can’t receive a text message or email code help please.

Resolved! Port number without old SIM

I'm trying to transfer my number from Telus prepaid but my old SIM card is missing and I can't receive the confirmation text.

Port number

About 30 minutes ago I ported my number from Koodo to public mobile but unfortunately my old Koodo sim card and my new public mobile sim card aren’t working. I can neither call, text or use data. When looking at the public mobile app, I can see that ...

sharing my points/credit

Hey, is there any way how to give my points/credit to someone else? Thanks.

Confusion

How do i track my spendings on this app? @Dubes I am confused

Pros & Cons to Public Mobile 2023/2024 (replacing old thread)

Hi everyone,I've been searching the threads for the pros and cons of PM. Most of the stuff I found is from 2017ish, which is no longer current. For example, are there still provincial boundaries? I'm new to PM but haven't ported or cancelled my other...

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