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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM has not arrived

Hello,It has been two weeks but I have not received SIM card that I purchased on Dec 22. I would like to go and pick it up at one of your vendors here in town ASAP. Please tell me at which vendor I can do that.

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Switch to the 24$ Plan

I am unable to change my plan to the 24$ a month plan. Anyone know how to fix that?

Resolved! pls send new request to bell to transfer number to public mobile

i need a new request sent to Bell about porting my number. the msg timed out on me. I have contacted bell and they said a new request must be sent from public mobile

Eversafe code sent by email

Is it possible to receive an eversafe code by email rather than by text message when logging into my account? If so, how would I go about changing the prioritization?

Cancel activation/account for unactivated SIM

I have two PM accounts. One account and one payment plan which is successfully activated.I also have another account that is not yet activated. I need to cancel that account prior to activation. THe PM portal does not allow me to log on until I have ...

Resolved! Updating my email address

Hello, I was wondering if it is possible to update the email address affiliated with my public mobile account? If so, how?Thanks

Invoice Needed - for Tax Purpose

I need my invoices for Nov 2022 Dec 2022 and Jan 2023 for my tax purposes which I can't find please provide those

Resolved! how to upgrade to the 34$ with 50GB data plan?

I am with public right now, I want to know how to upgrade to the 34$ with 50GB data plan?

Resolved! 5G bands

I'm planning to get the redmagic 9 pro. And I want to make sure this phone has the proper 5G bands that PM/Telus uses. When I ordered my xperia 1 iii from Asia, I automatically assumed that 5G would work. What I didn't know was stupid Sony had region...

Resolved! Payment Failed - Activation

Anyone having issues adding a credit card when activating a new account? I'm about at the end of my rope here. Customer service is just telling me to reinstall the app or use a different credit card. I tried using my wife's card as well and its the s...

Resolved! want to upgrade to 4G 30GB plan for only $29/month plan

Hi,I would like to upgrade to 4G 30GB plan for only $29/month plan.Please let me know who can do it. Thanks.

Resolved! Cannot access My Account

I'm a new user, I can receive and make calls, send text's But I cannot receive the code that is sent to confirm for Full Address. I've tried so many times. I even tried on my laptop versus my cell phone mobile app. Nobody will get back to me on the o...

Voucher PIN not accepted through 611 and no online or app voucher pin option

Voucher PIN not accepted through 611 and no online or app voucher pin option and my plan has expired got Voucher Pin but nowhere to enter it.

Resolved! Double payment

Hello, I was charged twice for this month (3 months plan).Plan that I didn't want to renew, but the site wouldn't let me change it back to what I usually have.Then you took a double payment, and now we are facing charges...Please fix this situationTh...

New sign up

It's been over 3 days. Still haven't heard back about my issues.

Transfer number

I just got a subscription to public mobile, but when I try to login it asks for a 6 digit validation code sent to my phone which I am currently not receiving.My old phone company says I’m still a customer because public mobile has to send validation ...

Porting Multiple Virgin Plus #s to Public Mobile

Any tips on porting multiple #s from VirginPlus? Trying to refer the parents in and help them get a better price.

Can’t submit a ticket for switching from Komodo prepaid.

Payment processed but phone not working

my payment stopped and I paid my bill and it went through, but my phone still won’t make calls

Resolved! Transfer to another provider

Hi,Is Public Mobile pre-paid or post-paid?if it is pre-paid, can I get my refund? I already transferred to another service provider, so I cannot access my account anymore. Thanks in advance.

Switched from Rogers to Public yesterday but can't receive calls or texts

Hey,My new sim came in the mail yesterday and I switched to Public from Rogers. I got the text from Rogers asking me to confirm my switch and responded appropriately. I got a welcome message from Public, thought I was ok but later realized I can o...

change plan

i try to change my current plan3GB for 26$ ( call and text only in Quebec)to 4GB for 24$ ( call and text all over canada)but when I go to my account to change my subscription this plan is not available in the option.thank you

I didn’t receive my SIM card

Hello,i placed an order for my SIM card and I haven’t receive it since monthswhat should I do please?

Can’t access account

I woke up today to my phone plan not working, I made sure I paid and my plan has been working but today I couldn’t log into my account, it keeps saying I do not have a account or plan and I’ve been trying all morning to get my plan to work.

Resolved! Terms of Service Link Broken... STILL

I reported this last year and even the year before to CS Agents and it's still not fixed. Can we have an Oracle bring this forward. Thank you.https://store.publicmobile.ca/pages/terms-of-servicehttps://www.publicmobile.ca/pdfs/Public_Mobile_Terms_of_...

How to get the bill credit back

I subscribed PublicMobile service on Nov 20th, 2023 and and then cancelled it on Nov 29, 2023. Because I already paid the full-month service fee and I only used the service for 9 days, so I expect to receive some credit back. But I still have not rec...

Resolved! Samsung Galaxy S8 compatibility

Anyone have a Samsung Galaxy S8 phone? (SM-G950W)? Is it compatible on the PM network? Thanks!

Newly ported number not getting texts/calls

Hi,I just ported my number yesterday. I'm able to send texts and make calls but not able to receive them. It's been well over 12 hours. I've restarted my cell a few times, but still no calls/texts coming in. Could anyone help please? Much apprec...

US Roaming - Fort Lauderdale

There are so many posts on US roaming, but I can't seem to find a similar problem as mine. On my last trip to Fort Lauderdale, I could make calls and had data (with a US roaming add-on) but could not receive text messages. This was very inconvenien...

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