[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Signed up today but getting charged incorrect price?
I signed up today after reviewing plans for many days. It listed as 39$ but was shown when signing up as 35$. Any ideas?
Double payment
I was charged twice from my account for my plan, how do I request a refund?
Esim download
I’m trying to signup as a new member so I did it on the website then it told me to download the app to download the eSIM, on step 6 it told me there was a “subscription not activated, please contact us for support” I hit that button and it sent me to...
Resolved! US Travel
I currently have the following subscription:75GB of data for use within Canada, US & Mexico at 5G speed up to 250 MbpsUnlimited Canada, US & Mexico minutes and messaging plus unlimited international text and picture messaging1000 monthly long-distanc...
Add-ons
How many US minutes do I get with 15 day US. roaming talk and text for $15 I have $15 plan with 100 minutes
"Telus" personnel called
Somebody claiming from Telus called me saying I was a public mobile loyal customer and was upgrading me to a better Telus account with a free phone. I want to know if that was legit cause he started to ask my details like name and date of birth. Also...
Resolved! I need a written confirmation of date and time you notified public mobile of theft
I need a Written confirmation from the cellular company of date and time you notified your wireless service provider of loss or theft. How can I obtain this?
Renew subscription
My subscription was stopped because I was issued a new credit card recently. I have since updated the new card but it won’t charge the card for me to resume service.
Redeeming my Public Points to pay my plan has never worked!
Hello,I have used my Public Points to redeem $15 credit for my $15 plan. I've redeemed the credit in August 2024, and twice in January 2025. None of the redemptions have worked, and I continue to be charged in full for my plans via Autopay.Do these p...
Resolved! My Husband cannot login to his Public Mobile account
My husband cannot remember his email address and his credit card has expired and I think his account is now suspended. How can he create a ticket?
Amount Changes in bills
Hi I subscribed to the 29/month plan in December 2024, and since then I have been charged about $17/month until this month, it's back to 34 after tax, I am just curious about where the waiver amount come from for the past 3 months' charge.Thank you!
New customer. Physical sim installation
I purchased public mobile plan last night and tried to install esim,but it was not working. I bought a physical sim to install it..but I don't know how I can transfer my original phone no.. keep sending a code to my phone no which is not active.Is th...
Is on line payment down?
Is online payment down? I have tried to pay for 2 days now and it keeps say try again later or use a different payment. which I did and got the same message.
2-Step Verification
I have just confirmed service after some porting issues. I have created an account on the PM App. When I login it takes me to a versification process and the first step sends a code to my email. Then it asks me to provide a second verification and as...
Sim card activation issues
I tried to install esim but it's not working. So I came to purchase the physical sim but to access my account, it only let's me send a text message to my phone number which is not working. How do I replace my sim card?
Resolved! Transfer number
How long should my number stay in PM to transfer it to another company?
Subscription no data
Please what did I do to public mobile?How come you debited me last week on February 24? But you said my next billing date is March 6. You debited me, I still don't have data. And you still want to bill me again this week. Why are you like this?
New phone, same e-sim?
I have purchased a new phone. Am I able to transfer my e-sim to the new phone? Or do I need a new e-sim or physical sim?
Resolved! Does Public Mobile have name display?
I was previously a customer with Lucky Mobile and used to get a display of the person or business calling me even without them being in my contacts. I was also previously a customer with Koodo prepaid, and this service was also available. I was wond...
Resolved! Cancel number transfer
I would like to cancel a number transfer and get my public mobile number back. I requested this about a day ago and find that my old number may be in use already. I will not receive any sms to confirm this number transfer from old provider. In my pub...
SMS
Hi! I want to know can I receive text message in China? And if yes how much will you charge for it?
E sim for UK phone for visiting family member
Is it possible to buy an e-sim under my subscription for a family members iPhone while they are visiting Canada? Alternatively, we went ahead and bought a subscription for their phone, but their UK iphone wouldn't allow them to download the public mo...
Internet
I was using Public Mobile on my old phone and then switched to a new phone and when I switched to my new phone using an eSIM all my Internet access on my old phone stopped working, and it is not the router that is the problem I have checked multiple ...
Data and phone. It working in Hawaii
i have travelled from Canada to Hawaii and I do not have internet access other than on WiFi this roaming not working. any suggestions
Resolved! How to add Public Mobile payee on RBC mobile
Hi, my name is Waynei want to set up Public Mobile payee on RBC appAlso, I can't find it ,can you hel
Text messaging not going through
My husband and l are Public Mobile customers. A couple of days ago when l send him a text to his iPhone he is not receiving the text on his phone, he is getting it on his iPad. How do l fix this. Thank you
Resolved! How do I set Public Mobile as the primary SIM after activating my eSIM?
I just activated my eSIM with public mobile but the cellular service isn’t working (no data or calls) but I can see Public Mobile is active and instead of 4 bars that I had with my Bell account, I have 8 small squares.bell and public mobile are liste...
Cancel Physical Sim Card Order
I placed an order for a physical sim card after thinking that my eSim in not accessible after my iPhone was stuck in a boot loop. I found out today that I can simply purchase a mew eSim on my account to get my number back.I was wondering if I can can...
Service no longer working and can’t access account
Posting on behalf of my grandmother. Her service has stopped working for unknown reasons. We cannot login to her account either as it sends the OTP to her phone, which cannot receive messages. We are still being billed for the plan. What are we to do...
