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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28917 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40753 Views
  • 185 replies
  • 29 Bravos

Payment

I can't access the self help menu for changing my debit card.  I only get a screen showing my current plan.  My payment is due on the 24th and I need the self help menu. 

Sierra2 by Great Neighbour / Super Voisin
  • 320 Views
  • 2 replies
  • 0 Bravos

Returning customer

Hi,I have previously been a PM customer, and therefore have an eversafe account. Trying to come back to PM, but receiving an 'unknown error' page whenever I try to log in. Have also tried in incognito mode, no luck.Any ideas? Thanks 

Tylereb by Great Neighbour / Super Voisin
  • 471 Views
  • 4 replies
  • 0 Bravos

Service Address

Where do I find the service address for my number? Is it related to the credit card address?

TSHolly by Great Neighbour / Super Voisin
  • 386 Views
  • 3 replies
  • 0 Bravos

Available plan

@CS_Agent Hello, my wife, son and I are each pm clients since a.few years. My wife and I are on a 25$ 1 GB at 3 g speed plan. I just saw an advertisement of 4 GB at 4 g speed for 24$, but when I log in, the same plan shows at 26$. It's a bit sad feel...

TC-FF by Great Neighbour / Super Voisin
  • 566 Views
  • 3 replies
  • 0 Bravos

Call clarity and quality

Since switching to Public Mobile the I have had nothing but issues with calls. There is a constant scratching sound, cut in calls, people can’t hear me or I can’t hear them. I made the switch about two months ago and I am regretting it. I’ve been try...

EricaGyarmati by Good Citizen / Bon Citoyen
  • 1531 Views
  • 16 replies
  • 0 Bravos

SIM Failure

Super frustrating. SIM failure. Eject and replug it in and the phone will register on the network. Contacted support and they reset my account. This stopped the problem for about 48 hours. Now it is back. It's a cheap plan for my parents. But is it t...

Karmelito by Good Citizen / Bon Citoyen
  • 673 Views
  • 7 replies
  • 0 Bravos

International calls

What countries can you call with international calling 

car62 by Good Citizen / Bon Citoyen
  • 516 Views
  • 3 replies
  • 0 Bravos

Resolved! $34 for 30GB Canada-US plans #Price Match#

 Other Freedom Mobile 5G boxing week offers include:$40/60GB Canada-US$50/100GB Canada-USCurrently PM still offer $65 for 60 GB. Can't PM know freedom offer lower cost plans? Why PM doesn't lower the cost like $34 for 30GB/20GB. Actually US data is m...

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mindy20 by Good Citizen / Bon Citoyen
  • 1594 Views
  • 12 replies
  • 1 Bravos

Resolved! account credit

Hello, I switched to Freedom in November. I had a credit balance from a 3 month plan in my account . How do I get the credit back.I am trying to make a help ticket and received an error. Thank you

Dianester by Great Neighbour / Super Voisin
  • 416 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription Renewal Timing

If my subscription cycle is shown as ending December 19 in my account, does it renew on December 19 or 20? It seems mine renewed today, showing December 19 as the starting date of the next subscription cycle, despite the fact that it was also the end...

yoyoyo by Great Neighbour / Super Voisin
  • 616 Views
  • 4 replies
  • 1 Bravos

Resolved! Auto renewal

My auto renewal didn’t get paid from my visa on file and now it is making me change my plan and I don’t want to. How do I get my service working and pay my bill

Klepp by Good Citizen / Bon Citoyen
  • 1062 Views
  • 9 replies
  • 0 Bravos

Resolved! Exclusive Offer vs Boxing Week Offer

I was reading the iPhone in Canada article that was posted here about the ending of the More The Merrier bonus offers and read this on a post there.  So I looked into MY offers and found this. I'm completely dumbfounded at this. Does anyone have a le...

Resolved! Away from Canada for two months

Hey guys. I am currently on a 90-day subscription and leaving Canada in January and returning at the beginning of March. I wonder if it is okay that I cancel the auto payment before the next cycle starts and resume when I come back. Am I still able t...

Thirteen by Great Neighbour / Super Voisin
  • 315 Views
  • 2 replies
  • 0 Bravos

Resolved! Account

Hey there is there a way to find out how many years you have been with public mobility 

Diamond99 by Great Neighbour / Super Voisin
  • 848 Views
  • 7 replies
  • 0 Bravos

Resolved! Refund

 40GB unlimited 5G plan for only $34/month   - Want to Cancel this plan never been activated  and get refund of $44.07

JACK_78 by Great Neighbour / Super Voisin
  • 503 Views
  • 3 replies
  • 0 Bravos

Resolved! Boxing day $34 40gb plan not available

Hi all, currently trying to switch from the 20gb $34 per month plan I have at the moment.I'm unable to change my plan to the same cost plan at 40gbOther cheaper and more expensive plans show on this list but not the one I want, any suggestions? Let m...

Joshp8r by Great Neighbour / Super Voisin
  • 1365 Views
  • 14 replies
  • 1 Bravos

Resolved! Account Locked out

This is a separate account I created to post on the community (no public mobile service associated)  My actual account with service is locked out.  I have waited 1hr, 3 hrs, successfully reset the password but the account is locked out.  I cannot log...

creatine by Great Neighbour / Super Voisin
  • 456 Views
  • 2 replies
  • 0 Bravos

Resolved! Not receiving 2fa codes from banks/cra

hello! I've been reading several posts about porting numbers from Fido and issues with texts sent to authorize sign ins. It has now been 11 business days and we still are not receiving the second factor authentication code texts sent from Banks, nexu...

TomBa by Great Neighbour / Super Voisin
  • 660 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out of one of my other My Accounts

I have been locked out for an hour. One hour later still locked out. 2 hours later still locked out. Should I just wait until tomorrow??Thanks. 

Grinch by Model Citizen / Citoyen Modèle
  • 437 Views
  • 3 replies
  • 0 Bravos

Subscription Change

Hi,  I have change my subscription plan before renewal but it didn't  change on renewal date.Please let me know how what can I do. I have check my payment history it was showing older plan charges. @Moderator 

Vlad_833 by Great Neighbour / Super Voisin
  • 278 Views
  • 1 replies
  • 0 Bravos

SIM card

Hello I ordered SIM cards to switch to your phone company 2 weeks ago and I have not received anything could someone get back to me about this.Gabbys

Gabbys by Great Neighbour / Super Voisin
  • 344 Views
  • 3 replies
  • 0 Bravos

Subscription change

Hello,I have change my current subscription to 4G .Before my renewal date but still  I can see my old plan.can you please help.

Vlad_833 by Great Neighbour / Super Voisin
  • 500 Views
  • 4 replies
  • 0 Bravos

New Plan

Just noticed a new plan posted, $24 for 4GB of 4G. 

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kb_mv by Mayor / Maire
  • 1740 Views
  • 14 replies
  • 5 Bravos

Resolved! Old rewards, immediate change from 90 to 30 plan

Has anyone on the old rewards recently done an immediate plan change from 90 days to 30 days? Could you share what happened to the rewards? Sorry, I'd like to see an anonymized screen shot of the payment history, not interested in speculation...)Here...

saturna by Great Citizen / Super Citoyen
  • 1244 Views
  • 12 replies
  • 0 Bravos
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