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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1920 Views
  • 24 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30251 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42016 Views
  • 185 replies
  • 29 Bravos

Resolved! Voicemail issues

Hi everyone - I have the following problems:Even though I've activated my personal greeting on my voice mailbox, a system greeting still comes on ("Your call has been forwarded to voicemail.  The person you are trying to reach is not available.  At t...

Tryrebooting by Great Neighbour / Super Voisin
  • 1201 Views
  • 3 replies
  • 0 Bravos

US Roaming

Why is my US roaming of unlimited text/ calling telling me I have used up all my minutes. 

Delilah1 by Good Citizen / Bon Citoyen
  • 622 Views
  • 7 replies
  • 0 Bravos

Need to activate a new SIM card and associate my current number

I have never logged in to my Account or created a EverSafe ID. I lost my phone and need now to activate a new SIM card; so first I need to cancel to old SIM card to activate a new one but I can't log in or contact an agent to help me. WHat should I d...

FabiolaRojas by Great Neighbour / Super Voisin
  • 708 Views
  • 7 replies
  • 0 Bravos

Renew subscription

I got a notification that my service is suspended and realized that I didn't change my credit card info. Now when I try to pay , with the new card, I keep getting the same message "cannot complete transaction" What is going on? Big inconvenience not ...

Stpeter by Great Neighbour / Super Voisin
  • 362 Views
  • 2 replies
  • 0 Bravos

Verification codes

I'm not receiving verification codes for 2FA from foreign financial institutions (U.S. or UK). When there is an option to receive the code via telephone call then I get the call. But if the only option is to click on "Send Code" then I don't receive ...

Refund on my subscription

Hello,I have had an issue from the very beginning which hasn't been answer in over a week. I signed up for public mobile service, it said my phone was esim compatible but when completing activation it says it isn't compatible. I have sent 4 DM's to C...

Simon_245 by Good Citizen / Bon Citoyen
  • 2082 Views
  • 25 replies
  • 1 Bravos

Resolved! Locked out of account

Hello, I have been locked out of my other 2 accounts. The login page tells me to try again after 1 hour, but after waiting for like a day it still says to try again after 1 hour. Now it just says locked out of account. What should I do to get back in...

Ethandenn by Great Neighbour / Super Voisin
  • 1307 Views
  • 7 replies
  • 0 Bravos

Subscription options

Hello all,I currently have a subscription that no longer fulfills my requirements. When i attempt to upgrade my subscription or change it, i am only offered two options that are not any different or better.I wish to get the $29 30gb plan. Right now i...

grines by New in Town / Nouveau en Ville
  • 563 Views
  • 4 replies
  • 0 Bravos

Family plan

Hello,I've noticed that PM does not have family plan - any reason why this is not being offer?i am thinking of getting family - however i am not sure how it work.  Anyone would be explain to me in plain English? thank you

Saravann by Good Citizen / Bon Citoyen
  • 3323 Views
  • 5 replies
  • 0 Bravos

New Visa

Hello - I am trying to put a new visa expiry into my profile to keep on file and to make a payment, but it says that it cannot do it now - try later.What is wrong? Murray xxxxxx 

murray57 by Great Neighbour / Super Voisin
  • 518 Views
  • 4 replies
  • 1 Bravos

Can't text another apple phone with no data package

I'm trying to figure out if the problem is on my end or the other person.I have a data package with public mobile, my friend has a phone and text plan with bell, no data but just got an older iphone to use. Never had this issue with her previous phon...

wymasa1 by Good Citizen / Bon Citoyen
  • 1514 Views
  • 13 replies
  • 0 Bravos

Resolved! 2G Free Data

Hi there,i used to receive a yearly bonus of 2G free data near the end of every year, but haven't received any this year. 

Jenny1988 by Great Neighbour / Super Voisin
  • 909 Views
  • 6 replies
  • 1 Bravos

Dropped Calls

Hello Team just wondering if you have issues now or in the past few months with dropped calls ?

El-Tabador by Good Citizen / Bon Citoyen
  • 423 Views
  • 3 replies
  • 0 Bravos

account

I want to switch from public mobile our service isn't all that great how do I find my account number?

Sarah-3011 by Great Neighbour / Super Voisin
  • 277 Views
  • 2 replies
  • 0 Bravos

SIM card didn't arrive

Hi,I have submitted a ticket regarding this issue, but I haven't received a response. I'm worried I didn't put in my address correctly. It was not allowing me to input my apartment number when searching up my address. I ended up putting it in the fie...

Khi by Great Neighbour / Super Voisin
  • 263 Views
  • 2 replies
  • 0 Bravos

Scam?

A person unexpectedly showed up at my doorstep, blatantly disregarding the 'Do Not Disturb' sign we have posted. As we work from home, frequent disturbances from door-to-door salespeople are common, hence the sign. However, this individual seemed to ...

Ancora by Great Neighbour / Super Voisin
  • 1177 Views
  • 9 replies
  • 0 Bravos

Not Able To Receive Calls or Texts From Freedom Mobile

Hi everyone,I am not able to receive calls from Freedom Mobile users, and I also cannot send or receive texts from them either. I am also able to make Outgoing calls to these people. My number was ported over from Fido successfully, and my other rela...

rg2002 by Great Neighbour / Super Voisin
  • 1176 Views
  • 4 replies
  • 0 Bravos

Need public mobile to contact me.

My phone number transfer did not go through according to Public Mobile but my previous carrier is no longer working and now I don’t have a cel phone number. I need someone from public mobile to contact me

Jordanp1 by Great Neighbour / Super Voisin
  • 427 Views
  • 4 replies
  • 0 Bravos

SIM has not arrived

Hello,It has been two weeks but I have not received SIM card that I purchased on Dec 22. I would like to go and pick it up at one of your vendors here in town ASAP. Please tell me at which vendor I can do that. 

SofiaTangero by Great Neighbour / Super Voisin
  • 682 Views
  • 7 replies
  • 0 Bravos

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gptechman by Good Citizen / Bon Citoyen
  • 1009 Views
  • 11 replies
  • 0 Bravos

Switch to the 24$ Plan

I am unable to change my plan to the 24$ a month plan.  Anyone know how to fix that?

jeev by Great Neighbour / Super Voisin
  • 620 Views
  • 4 replies
  • 0 Bravos

Eversafe code sent by email

Is it possible to receive an eversafe code by email rather than by text message when logging into my account? If so, how would I go about changing the prioritization?

Frank52 by Great Citizen / Super Citoyen
  • 793 Views
  • 9 replies
  • 0 Bravos

Cancel activation/account for unactivated SIM

I have two PM accounts. One account and one payment plan which is successfully activated.I also have another account that is not yet activated. I need to cancel that account prior to activation. THe PM portal does not allow me to log on until I have ...

Resolved! Updating my email address

Hello, I was wondering if it is possible to update the email address affiliated with my public mobile account? If so, how?Thanks

Frank52 by Great Citizen / Super Citoyen
  • 848 Views
  • 7 replies
  • 0 Bravos

Invoice Needed - for Tax Purpose

I need my invoices for Nov 2022 Dec 2022 and Jan 2023 for my tax purposes which I can't find please provide those

Tim4497 by Great Neighbour / Super Voisin
  • 394 Views
  • 3 replies
  • 0 Bravos
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