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Esim activated but no phone number or cell service

Great Neighbour / Super Voisin

I dont know whats going on but i might need a new esim and i cant confirm my public mobile account for full access without access to eSim



If your number is ending in 362?

Just enter the 2FA code so you can access your account through Eversafe ID.

Great Neighbour / Super Voisin

It just shows me this 




I would suggest you login to your account on the app or online and check in the Profile section that will show your current number.

Also reboot your phone and see if your number shows up on your phone.

It could be just a glitch.

Great Neighbour / Super Voisin

Yes did get an email but when I paid for new plan/sim/account I used the confirmation screen link to activate esim.everything looks like it was working so I don't know why it says unregistered sim and no mobile phone number 



Mayor / Maire


Did you get an email from PM with the QR code for the eSIM?

You can scan the QR code to your phone and reboot your phone 

Deputy Mayor / Adjoint au Maire


Have you tried rebooting phone or resetting network settings? If still issues contact an agent with the link below:

  • you can send a private message to an Agent by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, they strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

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