Esim activated but no phone number or cell service

[PrincessSarah52]

I dont know whats going on but i might need a new esim and i cant confirm my public mobile account for full access without access to eSim

[BKNS27]

@PrincessSarah52

If your number is ending in 362?

Just enter the 2FA code so you can access your account through Eversafe ID.

[PrincessSarah52]

It just shows me this 

 

 

[BKNS27]

@PrincessSarah52 

I would suggest you login to your account on the app or online and check in the Profile section that will show your current number.

Also reboot your phone and see if your number shows up on your phone.

It could be just a glitch.

[PrincessSarah52]

Yes did get an email but when I paid for new plan/sim/account I used the confirmation screen link to activate esim.everything looks like it was working so I don't know why it says unregistered sim and no mobile phone number 

 

 

[BKNS27]

@PrincessSarah52 

Did you get an email from PM with the QR code for the eSIM?

You can scan the QR code to your phone and reboot your phone 

[Hollister]

@PrincessSarah52 

Have you tried rebooting phone or resetting network settings? If still issues contact an agent with the link below:

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