If I transfer service for one device from a family plan...

[handlewithcare]

Hi all. I am trying to transfer my phone number off my family plan and to Public Mobile. During the self-serve process, one of the final steps indicates that "I authorize the transfer of my phone number to Public Mobile and the cancellation of my account with my previous service provider". Is this going to cause issues for other people still on my current plan who intend to stick with it, or will they lose access? Thanks!

[hTideGnow]

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@hairbag1 wrote:

@handlewithcare 

yes, it will affect the others negatively. You should take a new number when you activate your new PM account.

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HI @hairbag1 

it won't affect the old carrier account, OP can port without affecting that account.  As long as the old carrier has other service, it won't close that account

[Handy1]

@handlewithcare  It will just cancel the number your porting over off your old account 

it won’t cancel the whole account with the other numbers on it . Just the one number you port over to public mobile 

and remember to just use old-providers account number and ignore the IMEI it’s not needed leaving old providers sim in the phone to reply YES to the confirmation text to port that’s. It . Once the old providers sim stops working . Put the PM SIM card in the phone and reboot the device 

[hairbag1]

@handlewithcare 

yes, it will affect the others negatively. You should take a new number when you activate your new PM account.

My mistake...I "assumed" your old account would deactivate due to you porting away from old provider.

[handlewithcare]

Thank you!

[hTideGnow · Accepted solution]

HI @handlewithcare 

no worries, your account with the other carrier will only be cancelled if there is no more service.  In your case, it won't close that account as there are still other lines there.  I have gone through this for my friend just last month.