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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

old eSIM old phone, new SIM new phone issues

UGH!Just got a new phone, installed a physical SIM and made the change in my account. I can receive calls and make calls on my new phone. Text messaging appears to be outgoing only on my new SIM, and incoming to those outgoing texts only come in on ...

Re: Tried to Subscribe...

This doesnt work I am in same situationActivate ESIMStart port requestWait (doesnt complete)Try to login (cant since stupid Eversafe tries sending text to PHONE number instead of letting it continue sending text to email)Contact customer service (ask...

Long distance problem..

I have long distance and I can't make a call.

Why does my data not work?

I just bought a plan for Canada-US Mexico, 60GB at 5G. I bought it while in the US, where I currently am, and my data isn’t working even though I’ve waited, turned my phone off and on, disabled my old plan, and everything. This is very frustrating, e...

Tried to Subscribe...

I decided to try Public Mobile, I had PM around 2020. Back then it was simpler. I paid my dues and installed the app (already not happy that I need an app). And upon activation of the subscription it said it failed and to contact customer support whi...

PUK code

I need a PUK code please. Thanks

sim card says premently block

Hi folks, @MembraneSo as of yesterday my sim is blocked and also i can't even use WiFi ? it says connected without internet? so the problem was with something called a PUK# i think....I don't even know how it came on my screen? it said to enter # i r...

Activation

Hello, I just switch from Fizz to Public Mobile. Received an e-mail for Fizz for the transfer and the payment is done with PM. Everything seems good but am I supposed to receive a confirmation text to put my SIM card in the phone? Thanks!

Cell to cell call from Canata to USA does not connect, however Canada cell to USA land line connects

On April 21, I tried calling 2 different cell phones located in the USA; one in Florida, the other in Vermont. Neither call could be completed as dialed, according to the message. A call from the Canada cell to a USA land line did go through and conn...

Can't log in to account

My wife cannot log in to her account. She has changed her password successfully and received confirmation of this. When she tries to log in it says her email and password do not match. How can she log in to her account?

Resolved! Add-on US Roaming - Talk Text (15 days)

Hi, I purchases yesterday a 15-days add-on for US Roaming Talk Text. I am in US now and started texting a couple of messages since yesterday, went OK. But now, today, Public Mobile message says I only have 5% of the add-on left? WHat is that? Isn't ...

Resolved! VoLTE for Poco devices

hi guys.. Can I use Poco x6 5G with PublicMobile for VoLTE and WiFi Calling? How about Poco M7 Pro? Thanks

Rate Plan Sub Change

How long is required to have a rate plan change? I tried to update to the 60GB (35) CanUSMex rate but was still charged for the 50GB (39).

SIM Card is not working

I just transferred my number from Lucky Mobile to Public Mobile. I have received the notification and email that I have transferred successfully. But now I cannot receive other's call or messages and other cannot receive my call and messages. What is...

Resolved! Where can I see my previous 2GB Bonus Data and 500 International Minutes

Greetings Community,Back in Dec 2022, I received a text from PM:Public Mobile here. To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distance minutes. Reply YES2 to instan...

I cannot see my account details and add-ons

Hello,please help me.I January 2025 i was capable to see my account details and the add-ons that i have.presently when i log in to my account those details have disappeared?thank you to help me with this.

Resolved! My data service is in a car, I can't receive a password confirmation text so I can login

Hi,I am trying to login to my account with email and have my password but, the login attempt sends me a message saying a verification was sent to my phone number ending in 77 but, this number is for a SIM that is for Data in my car only. I need to be...

Resolved! sim card not received

more than 15 days and yet not received my sim card

Resolved! Activated a SIM card but phone number not activated

Is there anyone who can help me with activating the phone number on the SIM card?

Porting a number

Can you sign up for a new account but set up a future port date? I need to keep my service active for another 8 days. Also does it actually just take 5 hours to port like the website says including weekends?

Bill payment problems

I want to change the account that I use to make payment To the Scotia Bank

access on PM

Hey: in the top left hand corner of my phone, the usual standard message that is normall displayed is "Public Mobile". However, that is no longer showing. What is showing is "Emergency Calls only". What can be done to fix this?

Account number request

Hello,I'm looking for my account number.

Closing account

Is account automatically closed by Public Mobile when a number is transferred to another provider

Group text messages not working

I have an s23 and all my groupchats are messed up. Mostly when messaging with iphones, the messages in a groupchat send all out of order and I can't understand what's being said. Also whenever someone sends a message in a groupchat I get sent a downl...

Resolved! PUK

I need my PUK. How do I figure that out for a Samsung A32. Help. I desperately need to access the information on it with a quickness. Any help would help. Thanks

Resolved! updating payment info

Payment method update….can’t find? And I’m logged in???

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