Community

Locked out

I have been locked out of account for days now and can’t get any help!! I have changed passwords 10 times been redirected to enter code to change password, to enter code to change password to LOCKED OUT to change password to enter code! This is very ...

when should i pull the old sim card out?

I got the test from the old carrier and responded.  They were sorry to see me go of course but nothing works on this phone now.   I don't know if I need to change some setting or if the old sim card needs to come out.   I have an esim from PM.

Unable to transfer your current phone number to Public Mobile

Hi,After two weeks of using my ported number (originally Virgin), I receive this message:"Public Mobile message: We've attempted to reach you to let you know that we've been unable totransfer your current phone number to Public Mobile. In the meantim...

WhatsApp - unable to receive verification sms to complete setup. Help!

I am unable to verify my Whatsapp account during setup due to not receiving the associated sms.I am at a loss as to what the problem is. Could it be that public mobile plans do not accept international texts?

U.S. Roamimg

I cannot text or call from the U.S. despite paying for addons to allow me to roam in the U.S. I have WIFI access but can not use the phone data. I have lots of credit. I have reset the phone as per the instructions on the web site.  HELP I have some ...

lte is super slow

hiI tried resetting net work on my iphone but it has not changed the lte latency  Latency is not as bad on 3G but speeds are pretty slow.  Havent had this issue beforePossible esim? 

google pixel 8

Hello!  I need a phone update and I'd like to buy the google pixel 8.  Does anyone know if this will work with Public Mobile? I've checked their compatibility lists and it doesn't look like it's supported - but that seems bizarre to me.  I thought I'...

releasing my email and profile from QC to AB

Ticket

@CS_Agent Ticket reference number: 382102-565Can you please assist with this ticket?

Referral

I recently subscribed but forgot to enter in my friends referral code. Can I still do this? 

SIM card failure

My SIM card failed.I need it replaced asap.i had to get a new number with a different provider until this is sorted out.Help 

number didn't port from old carrier: no voice/sms service

Although I received a confirmation text from Public Mobile, I didn't receive a confirmation text from my old provider during the porting process.  I have 2 cellular lines, but only the old carrier is providing service, not Public Mobile's line.  I ne...

Unable to log into my account

I was away and had not paid for the past 2 months. Today tried to log into my account but it does not load up. I did get the code via email to log in but my account does not show any details.

Autopay $2 reward?

I am on the legacy rewards system. I have autopay enabled with a Vanilla Visa Prepaid card. I always pay by vouchers. I got a message from Public Mobile that the card will be expiring. Since the card is only there for the autopay reward and I pay by ...

Update credit card

My old credit card was expired. I tried many times to change my new one on the website, but could not. always see the following:"Sorry, we’re not able to process this request at this time. Please try again later." Somebody can help?Thanks 

Promo

Where can I get her find a promo code

Need a tech please

I was instructed to ask for a tech because it says my sim card in invalid when I tried to reactivate my account.

Cancelled subscription

Despite cancelling my subscription in December, my credit card was charged in both January and February. I would like a refund.

payment

I found my Subscription Usage on promotion is expired so I change my upcoming subscription but unfortunately my previous subsciption payment is autopay, hence I paid double on my subscitpition plans  which are $55 and  $40, can you refund autopay amo...

Unable to receive Eversafe code via phone

Hello,Recently switched from Rogers to Public for my mothers phone 4 days ago. Noticed we had not received a port-out message from Rogers for the cancellation. Rogers account is still showing as active and they are telling me I need to contact Public...

How to contact a CS_Agent?

charge unknown

Good morning,there is a charge of $17.25 that has been placed on my credit card since August 2023. can you tell me what this charge corresponds to.08/17/2023 charge $17.2510/27/2023 charge $17.2511/30/2023 charge $17.2502/20/2024 charge $17.25

Can’t send text or iMessage to a contact.

I tried to send a text message to a contact and it won’t send through a text. It will only send to the email account or iMessage but not SMS. What’s going on? All my settings in my iPhone have been checked, I’ve turned my phone off several times and ...