@earthyapril
It was nice of Roger's to try and help but unfortunately they either didn't know or bothered to explain the issue that occurred during your port.
You should still have your phone # especially if it was a postpaid account with Rogers. Put your Roger's sim card back in your phone....does it work? Can you still log into your Roger's account? These indicate that your port did not complete so you still have your phone # with Roger's.
Now if during your activation of your sim card in the Public Mobile app it did not provisioned properly to your account then you were left with no services on your Public Mobile sim card.
If you requested porting during activation and replied YES to the authorization text within 90 minutes then Roger's would release your phone # to Public Mobile to set up your account and cancel your Rogers account and sim card.
But if your sim card didnt provision to your account then it can't communicate with the network so it seems like your dead in the water....but have no fear...a Public Mobile agent can fix this issue easily on the back end.
If you got a new phone # from Public then they sent your # back to Roger's which means they are still charging you for your account until you requested porting again or an agent can do it for you). This automatically occurs if 30 days has passed since the original porting request.
