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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Billing issue

I made a payment to renew my subscription for this month but I’m still on hold and the money has been debited for more than 24 hrs.what’s the best way to resolve this. thanks

Resolved! Texting

A new subscription.How do I send texts?I can receive texts but i can't send.

Resolved! Referral transfer

My kid is is going to cancel the line, how can I transfer his 2 referrals to me? I know both friends he referred thanks

Activation

Hello, I activated my cell yesterday and transported my number to enroll with Public Mobile. I am all set and am receiving calls/texts/emails so am unsure why I received an email informing me that I need to activate my cell. I did it yesterday do I n...

Not up dated my new period usages

Dear Customer Service Team,I have my new plan renewed today. Somehow it has a huge number there? It should be zero or close to zero. Would you please check it and update that would be really appreciated.Thank you!Ginny Zhang

No connection after activation

I just signed up for PM this morning (from Rogers). I transferred my phone number and restarted my phone as per the instructions. However, I have no reception on my phone. I've attempted to submit a support ticket, but the "submit" button is greyed o...

Cancel my account

I need to cancel my account. I do not have the phone/SIM card to validate identity.

Add on not working

Purchased an add on for roaming in the US, its not showing up on my account or working on the cell, but they took the money from my account, need my cell asap

My transferred phone number from Koodo is not working

I recently transferred my phone number from my Koodo plan to Public mobile. After I confirmed my transfer from a Koodo text it still hasn't transferred to my Public mobile. So now my phone is not working. I sent a ticket but no one has reached out to...

Resolved! Question re. US and Canada minutes

I just bought the $29 Canada/US plan. It talks about having data in the US and Canada ... so that sounds like I can use my phone in the US? It also talks about US/Canada minutes ... does this mean I can also make phone calls within the US when I vi...

How to refund if I haven't received the SIM and can't activate the account?

Hi guys, I haven't received the SIM card since I purchased the phone plan, and I can't activate my account due to it. So I have made up my mind not to use this phone plan anymore. I haven't used the phone plan for even 1 hour. However, I have purchas...

Recieve text messages internationally?

Is there any way I can check my text messages while not in Canada, U.S., Mexico?As far as I know, a Public sim card won't work on networks outside of these countries.

Swapped accounts

My husband and I both have public mobile accounts. Somehow, our sign in credentials got swapped. For example, if I want to log into my account I must use his email and his password. The same is true for him, he has to log in to with my email and pass...

Resolved! Region locked on my phone

Hiya I have just moved from the uk to Toronto and am trying to set up a phone plan with public mobile but I am struggling to download the app as I cannot change my App Store region without a Canadian number which I can’t get without activating a sim ...

Resolved! Another subscription and physical sim card

Hello,I currently have a subscription for my iphone with public mobile.I would like to subscribe my 2nd phone and get physical sim card. Am i allowed to do this?Also is it possible to get the subscription and use my home phone number. Thank YOU, Nash...

International roaming? Wifi calling?

Now that Koodo and Fido both offer 5g, what are the chances that PM steps up their game to be more competitive by offering wifi calling and international roaming (beyond USA and Mexico)?

Trying to sign into self service in a web browser. Is it down right now?

Is self service down right now via web browser?

Can't access my account

I need to change my credit card info, but your home page says you're down for maintenance for February, however it's now mid March. Please tell me how to get into my account so I do not lose service. Thank you.

app not working, website not working, chatbot not working, no option to get in touch with humans?

i am unable to view my data usage anywhere on this website. everything takes me back to the main page that says i won’t be able to view my account during a period in february, clearly confused thinking it still applies. then i download the app, which...

Accessing "My Account" to change credit card - won't let me

Hi folks, I've tried five times to get to "my account" after signing in and I get a message about "our services are being upgraded" so come back later. But the dates they mention for upgrading are in the PAST so why can't I access "my account"? I M...

Trying to switch 3 family members from Fido to Public Mobile to get deals ending but app is down

I'm an existing PM customer, but I'm trying to switch 3 more family members from Fido to PM to get the deals that end tonight, but the app says it's in maintenance mode and I seem unable to switch it. Is there a way to extend the deals because the a...

I’m in Mexico I can’t get data

I have iPhone 13. I don’t know how to activate my data here in Mexico. Pls help

Can't login or create a ticket

I need my account number so I can port my current number to a new network, but I can't log in to my account due to maintenance and because of maintenance I also can't create a ticket. The maintenance message says February but we're in March so has th...

Broken phone

How do i go about setting up my new one? Also are there any humans that work at public mobile that could help ? How do i get in touch with them?

Resolved! Getting connected

Do I have to turn off previous provider in settings for public mobile to begin

Agent support

How do i get customer agent support....when I login with my account info it changes my location from Alberta to Ontario and rhen i have no access to my account

Ringer not working

Since i switched to public my ringer does not work, my phone vibrates and i can take the call but never hear a ringtone. I can select different ringtones and they play when selected but still no ringtone for incoming calls

Access

How do I access my messages from another phone?

Resolved! Porting problem

Just activated with eSIM and ported number. My account with Fido is now closed but my phone still not ported, still showing SOS. What can I do?

Re: Port issue

I have the same exact issue and I'm extremely frustrated right now. I answered Yes on a text I received on Saturday. Then today when I checked, the port out never happened AND I was charged for another month because my month had elapsed. Now I've jus...

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