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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3166 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31608 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43567 Views
  • 182 replies
  • 30 Bravos

Reward Points

Noticed that I didn’t get reward points for June payment.  Plus , my spouse received Happy Anniversary points that I didn’t receive and yet we have been with Public for the same amount of time.  Is there a way to get these rewards applied to my accou...

leeb by Great Neighbour / Super Voisin
  • 300 Views
  • 4 replies
  • 0 Bravos

Service not working

Hi. So service didn't automatically renew lastnight. So I tryed going on my account to pay for it but its not showing subscription suspended so I can't pay for it to get my services back on. Plz help. Ty

Hockeygirl151 by Great Neighbour / Super Voisin
  • 192 Views
  • 3 replies
  • 0 Bravos

Cannot Make Calls in US

New activation. US-Canada 50Gb/5g subscription. Now in US. Data and text work fine. Not able to make calls. Immediately hangs up. What is wrong?

Allan_B by Great Neighbour / Super Voisin
  • 377 Views
  • 7 replies
  • 2 Bravos

Subscriptions

Why does my phone tell me I don't have an active plan on my account when my payment isn't due till the 14th? It's the 12th my plan should still be active.

Avantoria360 by Great Neighbour / Super Voisin
  • 233 Views
  • 4 replies
  • 0 Bravos

No Service

Hi, I recently transferred my Public Mobile eSIM from my iPhone 13 Pro to new iPhone 15 Pro Max. It has been 2 days and I still have no service. I cannot receive/send texts and make/take calls on both phones. My new phone sees that I am on Public Mob...

dzhezzar by Good Citizen / Bon Citoyen
  • 869 Views
  • 18 replies
  • 0 Bravos

Can't receive text messages

@CS_Agent I switched to Public Mobile three days ago, and since then, I’ve been unable to receive texts. I cannot receive SMS messages or send texts to anyone using an Android device, although I do have cellular service.Shortly after my switch to Pub...

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MarkW709 by Good Citizen / Bon Citoyen
  • 250 Views
  • 1 replies
  • 0 Bravos

Can I activate the plan later?

Hello.My contract with Fido ends on December 27. But I am interested in the current $36 plan from PublicMobile, which seems a good deal. I wonder if I can place the order now, but wait for my contract with Fido, to activate the plan with PublicMobile...

ChenPan by Great Neighbour / Super Voisin
  • 347 Views
  • 4 replies
  • 0 Bravos

payment

I only used public mobile phone service for one day. Then I switch to another carrier. Should I pay for that day? and How?

amberlhj by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

Dropping calls

Hi I have a dropping call problem, so many times call drops and most the time on call change network 5G to 4G during call loosing voice distribuing and then drop calls?Thanks 

Inder_ by Good Citizen / Bon Citoyen
  • 490 Views
  • 7 replies
  • 0 Bravos

Receiving text

In december 2023 I transferred my phone number from Lucky mobile to Public mobile. My phone number is  ending at 3694. Accidently I asked to transfer 3964. Not much later we discovered this number belonged to somebody else. Then we asked to transfer ...

RichardDeere by Great Neighbour / Super Voisin
  • 298 Views
  • 3 replies
  • 0 Bravos

New client

Just signed up and the esim I got in an email isn’t working. How do I get a new esim?

Krahner by Great Neighbour / Super Voisin
  • 311 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan on hold

Can I put my plan on hold while away for 3 months

19521cl by Great Neighbour / Super Voisin
  • 336 Views
  • 5 replies
  • 0 Bravos

Times of texts and calls recorded

I have found when I check usage history the times do not jive with my time zone. I am in pacific time zone. Are the times noted in the eastern time zone?regards , Gary 

Bcranger by Good Citizen / Bon Citoyen
  • 215 Views
  • 2 replies
  • 0 Bravos

Plans

Which plan do I need for talk and text to and from Mexico and Canada 

19521cl by Great Neighbour / Super Voisin
  • 406 Views
  • 7 replies
  • 2 Bravos

@CS_Agent

1, had esim in old, now broken pixel. Candace's the number I had and therefore I can no longer my emails ****@****or.******@****, as well á the majority of everything else I had connected to that that number So I would appreciate it if you might rect...

Carebear1976 by Great Neighbour / Super Voisin
  • 262 Views
  • 3 replies
  • 1 Bravos

Resolved! Inactive

Hello, My number is not working about 15 days. My credit card has stolen. I changed card number. But my phone account couldn’t automatically pay. Please help me. I need an agent.Thank you 

JANELLWANG by Great Neighbour / Super Voisin
  • 441 Views
  • 7 replies
  • 0 Bravos

Double billed.

Changed my credit card. Billed on both credit cards.  Help!  Cannot talk to anyone!  This has been going on for several months! Lawyer?

Geo9 by Good Citizen / Bon Citoyen
  • 731 Views
  • 12 replies
  • 1 Bravos

iMessage doesn’t work since travelling to USA

I recently went to the USA. I have a Canada/USA phone plan. Ever since I went my phone won’t allow me to send iMessage.  It says I don’t have an eSIM. My husband has the same phone and phone plan and did not have any issues. Nobody seems to be able t...

Shelley54 by Good Citizen / Bon Citoyen
  • 899 Views
  • 11 replies
  • 0 Bravos

Lost access to my account

Hi there i recently change my phone and I lost access to my email and I can’t and the only way to retrieve my password is by receiving a text code sent to my phone number and cannot activate my phone number without my email , I was wondering I can tr...

Wingsner by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

Blacklist

Is public able to black list my lost phone if I have the imei number? 

Lynnesa by Great Neighbour / Super Voisin
  • 464 Views
  • 7 replies
  • 0 Bravos

Having Issues logging into my public moblie account on my iphone

Whenever I attempt to log into my account on my iphone, I am prompted to enter the 6 digit code received by sms and immediately after entering the 6 digit code the login page returns to the login state without proceeding.Any ideas how to login into m...

StephCVine by Great Neighbour / Super Voisin
  • 495 Views
  • 7 replies
  • 1 Bravos

Transferred from eSIM to eSIM and was charged a fee

I successfully ported my number to PM  - confirmed that with Telus, but the old number was still showing on my phone and didn't update.Used the chatbot, and it suggested that I needed a new esim.  And pointed me to this article: https://publicmobile....

Geoff5 by Great Neighbour / Super Voisin
  • 261 Views
  • 3 replies
  • 0 Bravos

No service

November 11th and I have no phone SERVICE on the website it says my account is active. payment is supposed to come out today is that why it was cut off? I'm on a monthly subscription. 

Aj31 by Great Neighbour / Super Voisin
  • 424 Views
  • 6 replies
  • 0 Bravos

Broken Phone. How can I transfer?

Hi,I just broke my phone that had a Public Mobile ESim on it. Is there still a way for me to keep my old phone number from that phone if I get a new one? I'm not able to log into my public mobile account even if I get a new phone number because it ne...

Christinaaa by Great Neighbour / Super Voisin
  • 412 Views
  • 4 replies
  • 2 Bravos
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