Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to sign into my account after transferring my number from lucky to public but when I did so something got messed up I guess and now I can't log in because I have no access the to number I transferred. I tried to remove the esim and add it bac...
I’ve installed Public Mobile SIMs on both of my kids’ Pinwheel phones. The group chat function is set up - but it isn’t working. I spent over an hour with a Pinwheel tech support person while we adjusted settings, including adding several new APNs fo...
I successfully ported a number in to my account and now I can't activate iMessage. I get a message that says I need a sim with that phone number assigned to it. Wouldn't the sim I have currently, just activate with the new number?I didn't read anywh...
Hello dear agentAfter checking my automatic payment in my bank account, I noticed to my awe that I have been paying double for the same mobile account for almost 3 years now.Please advise me how to get reimbursed.Thank youHafida
Hi, my name is xxxxxxxxxxxxxxxxxxxxxx and I just purchased add-on for UK calling 1000 minutes and when I tried calling someone in the UK, I was unable to do so. Could you please help? Thanks
Yesterday I was change my eSIM to physical sim and it was working fine but today it stop working. I removed e Sim but still it doesn’t work, what can I do?
Hi,I recently switched to PM and am confused how the billing works at PM.. cuz I think I'm getting billed twice for this first month.So I joined PM on July 26th, and I was expecting my first bill payment is due Aug 26th because that's what it says in...
i need to cancel my subscription today, the bot told me i need to contact public mobile to do so. Can you please assist? Thanks!
I set up my voicemail a few days ago. Since then I have two messages, and every time I go to access it it says press one to listen to your new messages and I press one and nothing happens. It’s like the number one does not register, and then it goes ...
Hi Using IPhone 6+. Just created a new 4G account. But when I switch from 3g to LTE the Iphone still shows 3g.As a test I swapped the SIM out with an existing Public Mobile account on a older IPhone SE and then I get LTE on the IPhone 6+. Any idea on...
I have ordered sim card with new registration but I did not received it yet and decided to use my esim now for activation .but when i log in to the app and select continiue activation it just give me the option foe entering sim card number and not es...
Hi all,I have been with public for a long time my plan was 15/month for just texting and calling. My credit card details changed so my service was gone for a few days then i logged into the account and it wanted me to change my subscription and pay t...
Since switching my plan a few months ago, I've lost all cell reception. My signal strength is -111 bdm. Ive changed it in my settings to only use LTE because there is supposed to be coverage in my area. But I can't make a phone call. How do I fix thi...
My new eSIM won’t download
I have Canada-US plan which allows me to use 20 GB in US. I am in US right now and my data is not working. I need urgent help as I can’t navigate without it.
Im going to another carrier. If other carrier requests to port my number on a Saturday will PM do the port out on same day? edited by computergeek541: changed category labels as this discussion is unrelated to Community
Over the past two weeks I have had 9 declined incoming calls. I never heard phone ring, I never declined the call. I have screen lock and declining a call requires specific button be pushed so it can't be accidental. It's three numbers; two are conta...
I can’t receive any phone and text while I’m in China . I want to make sure how to get service in China. If not, may I ask the refund or postpone the time to the time I am back?
Although I upgraded my plan of 5G two months ago because I was not getting any cell data service, I'm still not able to get Internet service although it appears from the screenshot below that I should be. I have been paying for cell data for the last...
Hello, I have a Samsung Galaxy A53. It seems to be since the Android update of August 5th. I have now a very bad connexion to the mobile network. When I am on the phone, everybody says that they have a hard time hearing me. Also, only one or two, or ...
I have two accounts, one account is glitching and is stuck on a "new activation" process screen. This phone is functioning but I can't fully sign in to make any updates. The second account is completely locked out, neither the "lost email" nor "los...
I signed up less than a year ago got 30 gigs then it went down to 20 gigs now I just noticed it's 15 gigs
Until today my phone did not “ring” if a call was received from an unknown number…ie the number and or name was NOT in my phone’s contacts.
I ran out of my mobile data and was wondering if it possible to renewal my subription earlier. Could you help me with that?
I need to change the expiry date for my registered auto payment credit card.
I signed up Monday, but my phone wont work where I live, so I've been trying to cancel. They've charged my credit card, but I can't get a hold of anyone to get refunded.
I purchased a subscription 3 weeks ago and have paid the subscription fee $40! But I have not yet even received the SIM card which I have paid an extra $10. Given such inconveniency to even reach an agent to request an update, I'm no longer intereste...
my public mobile number is not working, saying as " the number is not assigned" how can I solve such problems
I cancelled my account by unsubscribe and you are still taking money from my visa.
