Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got texted a promo for 40gb for $29 a month reply Yes. I did and my plan hasn't changed
I want to make sure my new account starts billing from today when my number has been correctly ported over and is working, not from June 15th when I opened the account but did not have the number correctly. I would also like to confirm that I have th...
How do I disconnect my credit card and cancel everything?
So I lost my phone and while I was without a phone I had put my service on hold. It was around 2 weeks before I got another phone and unpaused my account. How come my subscription didn’t pause? I have to pay for the time I didn’t use the service? Sho...
Looking to change my subscription to the $34 per month that reads in part:Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++Number one - I can't reach anything that is referenced by the ++ at the ...
Hi all,I am Chunli Song. I am out of Canada now so I cannot receive the message OTP for logging my account. I linked the phone number with eversafe for receiving 2FA Msg OTP. Now, I only can receive the email verify code. My account is xxxxxxxxxx.co...
Hey,I purchased a US text / call add-on this morning and I'm contacting in regards to the add-on not been applied to my account and / or I cannot call US numbers (for job placement / connections). Thanks and kind regards, xxxxxxxxxxxxxxxxxxxxxxxxxxxx...
Hi, I am pretty oblivious to the changes since I have been on pre-payment for years. I noticed the last 2 months there was a change to my payment and after reading up a bit, it seems like there was a mandatory switch to loyalty programs. From more re...
Hi,I have a ticket open, but they haven't been very responsive today so I'm posting here in case anyone has some information.Trying to get an Public Mobil account going with my existing phone number transferred from Telus has been a horrible experien...
How and where do I go to provide requested information to support?
Hi there, I called Primus and they say they have no record of a request to port my number. It is not possible to submit a ticket. The system is not working. Can someone help me?
Has anyone used this in the US in California for making calls to Canada, data and does it really work. In the US
Hi,I found the location to change my address but when I type my address in Montreal no matches showed up. I tried finding what streets they have in Montreal and they only have two streets called Montreal in ON :When trying to save with my actual addr...
Hi there. I moved from BC to ON and the older place I’m moving into has an intercom system that requires a local / non long distance # if I want to be able to use the intercom system. I really don’t want to change #’s, but can I do this? (Change fro...
Hi. The chatbot recommended I post in here. Coming from Koodo Mobile, postpaid cell account. Subscribed to the public mobile 34 dollar plan. Got my sim today but the app could not activate the sim nor port my number. It asked me to speak to a cu...
Requested an explanation as to why my total data usage is showing as 149mb when the breakdown of usage is less than 50mb. Was told there is a delay in the breakdown and to be assured the usage is correct. Sorry but this is in no way reassuring as thi...
I ported my phone number this morning to Public Mobile. I am able to receive calls and texts and use my data. I am not able to make calls or send text. When I go into settings, this is selected as my primary and says no sim. How can I fix this.
Hi, I changed my phone number but my old one is still showing up and it's been a few weeks.
I have moved from Ontario to Alberta. I am trying to update my profile but it won't accept my new address.
Hi everybody,how can I transfer unused long distance minutes and data received as holiday gift to my spouse who is PM subscriber. Regards
I have not been able to log into my account for quite some time - since May. Usually I just give up. However, this time I need to change my payment method and so I am needing to login. I tried to login once and it said that I had exceeded the number ...
Public is now to expensive for me. I'd like to transfer my Cell Number to my new provider but they are telling me that Public Mobile if blocking my number from being transferred.Can someone unblock it?
Will public mobile ever offer 200gb of data at 1gb of speed?
Hi guys, i just activated my public mobile esim. I was with Fido before. But now my sms isnt working anymore they tell me this message: MMS messages requires your phone number. And in the settings my phone number dont want to save up. How will i tran...
Is there a way for you guys to put on MFA for purchases on these accounts? Specifically for parents who use your plans for their kids, and can avoid random charges to occur. It would be a good tool for parents to avoid dealing with random charges a...
For the past two days, my iPhone8 has been using a lot of data, mostly for push notifications and some for Siri, when on wifi in the middle of the night. This has never happened before. I have everything I can think of turned off. any ideas?
I accidentaly purchased $50 Koodo prepaid card, intended to purchase public prepaid card.. any way i can exchange or trade...
I want to purchase 1000 Minutes to the U.K. for $15;However, I cannot figure out how to add this to my current subscription. It doesn't show up as an option, when I choose 'add add-ons'
I have an iPhone. If there is a voicemail should there be any notification indicating there is a voicemail? Do you have to connect to the voicemail system all the time to find out if there is any new voicemail?
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