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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

3G shutdown

Hi,I received an SMS stating that the 3G network in Manitoba will be shut down effective December 31, 2025. I'm wondering if this change will affect me. Could you please confirm whether my current plan or subscription uses 3G or 4G? Do I need to make...

Calls to Mexico

Hi I’m in Canada and trying to make a phone call to Mexico. I have a Canadian US and Mexican plan. It’s says “this is Public mobile here sorry your call cannot be completed as dail” please check the number and try again”. I know I have the correct nu...

Copy of Phone Records for March 2025

Hello,How can I obtain a copy of my incoming/outgoing records mailed to me here or on my account email for the month of March 2025. I can only view back to June 28 2025.Thank you kindly,Korri

Resolved! rewarded for 500 Long Distance Miniutes

Hi, anyone out there who knows it better,I took the reward points towards the $15 Bill Credit and 500 China, Hong Kong, Taiwan and Macau Long Distance Minutes last month. Right after the transaction was done, I got email notification saying that the...

Payment bouncing didn’t happen

@CS_Agent I don’t have a lot of funds most of the time and my phone plan comes after bills so sometimes I don’t have enough to cover it, normally it puts my account in the negative then bounces a few days later but now I have my bank asking me if I’m...

Purchased wrong top up

I purchased the us top up by mistake as I needed the Canadian one, is it possible to get a refund?

Re: Data usage

I just got the same message (that I’ve used 95% of my data. I’m also on a 1GB plan. I’m not even halfway through my month and I never use all my data. What’s going on and how do I fix it! Thanks to anyone who can help.

change plan

Hi, I want to change my plan to US roaming for about 10 days, can I change partially in a billing cycle? How soon the plan will be changed after modify in my account?

Resolved! No internet after changing plan

I just changed to the 15$/500MB plan today, from the legacy 15$ plan. Today was the first active day of the new plan, but the internet connection is now lost. Any internet activity (browsing etc.) still works fine when connected on wifi, but not o...

Service

Hi .. do you have any zero down plans and how much is it for eSIM and can it be set up and working right away? Windsor Ontario Canada

Invalid sim card

Hi there, I bought a sim card, never used, I am trying to subscribe a plan and found out sim card shows invalid, are u able to reactivate my sim card? Thanks

Resolved! Referral

Hi everyone, I recently referred my Grand Daughter to PM and she already has a New SIM. Now the question is how to set up her Iphone and where will she have to enter the referral code? Any help would re really appreciated.Thanks everyone in advance.

Manitoba will loss 3G first..Rest of Canada still has NO confirm date

https://mobilesyrup.com/2025/07/04/telus-and-bell-share-when-theyre-shutting-down-3g-networks/Bell says Manitoba customers will lose access to 3G on December 31, 2025The shutdown at Telus ...will occur in two phases. The first phase will take place i...

Cancelling Service

I need to cancel my phone plan, but im outside of canada. There is no way to do this as i need access to my number to login to my account. I need help. I wont be coming back for a couple months, and i have been paying this entire time. There is no wa...

Why my phone only call out, no call in

People can not call me, but I call them, what’s problem about my number ? Thanks a lot! edited by computergeek541: changed catgegory labels (discussion unrelated to discussion about how to use the Community website and unrelated to self serve account...

Stuck in LTE at home.

Hey,I live just outside Ottawa. I just switched over from Videotron since they only have LTE in this area. My wife is with Rogers and there is 5G here. I checked the coverage map and it says 5G, before switching over. I’ve been using 5G all over, so ...

Data not working

My data hasn't been working since I switched over from Rogers. I tried everything help edited by computergeek541: corrected the catgegory label (discussion is unrelated to issues about how to use the Commuinity website)

Xiaomi 14T Pro Compatibility

Does anybody know if the Xiaomi 14T Pro is compatible with PM's network? Trying to find a new phone carrier as Fido is retiring their 3G network...

US /Canada coverage

What is least expensive plan and/or addon so when travelling to US from Canada I can call back to Canada with no long distance or roaming charges?

Need Account number

Hi We need to know the Account number for our mobile number - xxxxxxxxxxxxxxxxxxx

Activation

I subscribed to a new service today and selected eSIM. I have not received activation email with QR code. I already authorized to transfer my existing number. My phone is currently showing SOS with no service.

Resolved! Activation unsuccessful

I can’t call call and send messages to my certain contacts I called my previous provider all good transfer and cancellation. Only this Public Mobile data provider have issues please help to fix this trouble issues.

Illegal Withdrawl Made From My Bank Account

Several withdrawals were made rapidly from my account from Public Mobile.I do not have a Public Mobile account. I cannot seem to be able to reach out to anyone on this platform.Kindly reach out to me to rectify this.

Resolved! eSIM transfer cost

is it free to get a new eSIM on my new phone? I just installed a new one but I got charged the $5

SIM not working

Hello,for about 24 hours now my SIM is not working/not recognized and I received a message that said PM shut down my LTE. I have turned my phone off/on, I removed the SIM card and cleaned it. The issue is still not resolved. I am looking for support ...

eSim issue

Hello, I have just signed up new to Public mobile and i cant get the eSim to work correctly? when i check the eSim in my settings it now says Public Mobile but it says unknown number. I cannot receive texts so am not able to log in to see My Accou...

How toCreate 4 digit pin

How can I create a 4 digit pin to complete data add on’s through *611 service?

I NEED TO GET OLD PHONE NUMBER BACK

I PAYED FOR EVERYTHING AND I EVEN CALLED 611 AND IT SAID I HAD 0 DOLLARS REMAINING. NOW MY PHONE NUMBER IS GONE. THERE IS NO WAY TO CONTACT PUBLIC MOBILE... HOW DO I GET MY NUMBER BACK? IS THERE ANYONE THAT WORKS FOR PUBLIC MOBILE HERE? THERE IS NO W...

Cannot text

I recently joined Public mobile 2 Days ago and cannot text and my number will not verify in iMessage. I can call and use data but no texting. Can someone help me???

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