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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need help opening ticket/porting in from Koodo

Good evening, I've been trying to open a ticket to start the process to port in my number from Koodo Prepaid, but the site the bot directs me to keeps giving a 404 error, meaning I can't open a ticket. The next thing it mentioned was trying to tag CS...

I My number cannot receive calls or text

I My number can make calls but it cannot receive them, neither calls nor texts. I already tried to put my sim card in another device and the problem was the same

Payments

Please someone helpI must change payment info for 2 accounts for which we no longer have email addresses it would be so helpful to speak with someone

Resolved! cancel

I have been trying to cancel my account for over a month. The chatbot says to go to unsubscribe but there is no unsubcribe as it says I am not subscribed and I have not credit card registered. By I keep getting charged each month. This is such a sc...

Since when does PM throttle YouTube?

Why is PM throttling YouTube now? I'm getting 7.5 Mbps from youtube when I have a 5G plan. On VPN I get over 100. What the heck is going on? You need to stop this as it's not right. I'm paying for my data and I'm not allowed to use it however I want?...

Process payment

I'm trying to change my subscription and to pay with my debit Visa and the payment won't process

Avtivation

Good afternoon I need help activating my public mobile voucher

No longer have access to email address

The email address I used to open my account is no longer available and now I cannot access my account. My credit card on file will be expiring soon and I need to update that information.

How do I unlock my sim

I having trouble getting a ticket been trying for three days an my SIM card is locked

Phone compatibility with flip mobile phone for seniors

Can I use Artfone 4G unlocked flip mobile phone for public mobile plan?

Sim card

Hi, I want to add another old fashioned phone to receive calls as my current phone number. Do I have to switch the SIM card? Can I apply an E SIM card which has my active SIM card information to use?

Did not get my loyalty discount applied to my last bill

My bill is usually $21.28 after loyalty discount and taxes. My Jan 21 bill was $28, however. Why was my loyalty discount not applied? It's not shown in the payment history as a separate item like it is for every preceding month.

Payment

My credit card info is up to date. Please reactivate account.

how to activate with without a cc

I have a voucher I dont have a cc. and I have a sim card already

Data not working

Hello,I purchased a Public Mobile Service a couple weeks ago and I've noticed that my Data on the service is not working though I am able to make calls and uses SMS.Thank you,Krzysztof

old number

I have a temporary number, when do i get my old number back ?

How come I don’t see many options to change my plan

I have a friend on PM with the $25 3G plan and she wants to upgrade, the only option is for the $50 and 40GB plan, how come? Where are all the other plan options gone?

Promotion to existing customers

I think it will be nice if PM do a New Year Promotion to exiting customers. I am royalty member over 3 years. I have two accounts. I got PM message to update my one account plan to $29 4G 10GB, starting next payday. But I don’t need more data in this...

Resolved! data usages

I have updated to new 5G plan two days ago, but I noticed that the data usages have gone up double as compared with 4G one.Same as before, just viewing some website. What does affect that, do I need update or change some setting in my phone? Thanks! ...

Re: New service not working

Hi,can’t call/text in or out. Service down all morning. Can’t download additiinal esim card like before. What’s going in? sabrina

On day my new subscription became active, got charged automatic top up fee?

Hello, Today is my scheduled plan change (converted from 90d to the 30d plan, which I scheduled two months ago).However I randomly got charged an "automatic top up" fee?What is this? I did not purchase any add-ons and have had auto pay on my account ...

New member

Hi there,I have been referred by my sister to use your mobile service, can you help me out with all the steps. Thanks

Missing Loyalty, Refer-a-Friend, and autopay credits on this months bill

As the title states, I'm missing a total of $13 in statement credits

Transferring number help

Hey so I was switching over to public mobile and I put in the wrong imei number and it took money of and all that if just didn’t transfer the number is there any way I can change the imei number

Resolved! 2 Accounts

Hi. Can I have two phone numbers under one account?Also, how can I port my number from another company to Public?

Addon is not available

I purchased an addon, but it is not showing on my account. Can I please have the addon or a refund for it?

Data roaming service not working

I am on vacation in California and paid for a travel plan for US Roaming Unlimited Text 15 days and US Roaming Unlimited Talk 15 days. When I turned on data roaming it put me on AT&T. Sadly I did not receive texts or emails unless I was back on wifi...

Unsubscribe unsuccessful

I unsubscribed from my plan on 1st January 2024 in the app. I logged in from Sydney, Australia and unsubscribed from a 3 month cycle and switched back over to my Australian esim. I was billed again on 17th January for another 3 month cycle despite ha...

Unable to activate esim

I just purchased an esim but i'm having issues activating it. i did all the steps but it didn't work

Unable to make calls

I made a new account yesterday , and I requested a e-sim , and I asked to keep my phone number , but now I’m not able to make phone calls

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