Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. The past 10 days or so, I’ve been having trouble with my data. I have a new Samsung A15 5G. My plan is 50GB of data, unlimited calling across Canada and the US…@ $34.00+tax. I couldn’t access my data for quite a few days, & I tried all that h...
On August 12 I purchased 1GB and the payment was processed but it does not show up on my account as an add-on.
How can I track the delivery of the SIM card I ordered in the App? When I ordered it, the app said up to 2 business days, but that's today, and as of 5:40pm, it still hasn't arrived. I need that card by tomorrow to teach a class on using Smartphones ...
I am attempting to update my payment credit card but I keep getting an error of "Sorry, we’re not able to process this request at this time. Please try again later." I've tried on different days, hours apart, still getting the same message.
Can I call from US? Or I can only use data in US?Thanks
I pre purchased a SIM card but still got charged $10 when I activated my new account. How do I get that $10 back?
Is wifi calling available and if so which plan of public mobile offers it
Looking to switch over to PM, hoping someone can share their referral code so I can save a bit! Thanks!Received and used from the first person who responded - much appreciated!
I am not sure how public mobile contests work. if I give some of my points I can win free giveaway.
I placed my order in Tuesday for a physical SIM card, and it said shipping would take two business days. Now, after the order is processed, the expected delivery has changed from two business days to August 29, which is over seven business days. Why ...
My credit card got double charged on the August bill. How do you or I solved this problem?
I switched from Virgin Mobile on Tues. 20th. (xxx-xxx-xxxx). I used an e-sim setting as it said my phone (Motorola G) was compatible. I can not send or receive text messages. Phone calls are okay. Please help.
didn't allowing me to change new credit card information
I’m using public mobile right now on my iPhone how do I change or activate eSIM on my new phone that I just bought?
Hello,i have set up to switch my plan to new one on the renewal date -- but on the renewal date - it indicated expire and i can't receive incoming call or out call.. what is going here? Thank you
Same thing just happened to me on August 20, 2024. Did you ever sort your May double-payment sorted out with Public Mobile? If so, I would appreciate information about how to do so. Thank you.
Not long ago, PM's lowest plan was $ 15 (only for new clients, of course).Looks like the cheapest PM plan is now $19 or $20, depending on province.Anyone have insight on whether PM has to comply with CRTC-mandated plans (low cost) ?See https://crtc.g...
Hi,Just created an account and used referral code xxxxxxx from xxxxxxxxxxxxxxxx that should give $10-$50 credit, but can't see it anywhere. Where it will be?Also there is "SAVE $2 EVERY MONTH WITH AUTO-PAY". Where do I set it up and where to see thos...
I have a US-CAN plan. If my job takes me to the U.S. for several months, possibly longer, will PM ever complain that my usage is 100% roaming? I have heard of other carriers canceling accounts of people that use a lot of "free" roaming.
Hi I mistakenly bought a US add on by mistake which I don't need, how can I get a refund?
So how do I cancel my account????
Hello, Is it possible to have multiple plans under one login account? A friend is ready to activate 3 plans and would like to have one login to manage them all. Is this possible, or do they have to create 3 seperate accounts? Thanks
Hi,I had issues with my account last summer. I ended up changing to a different phone number and then going back to my old one. Ever since then, my Telus eversafe login is stuck with the other phone number which I have 0 access to. Therefore, I can't...
Hi, my current plan is $50 plus tax for total of $56. I have 10.5GB at 3G speed, with bonus 2GB; 30-day plan; unlimited talk to Canada and US; unlimited international text. I log into my account to change my subscription and there is a plan for $34...
I PURCHASED ADD-ON US ROAMING FAILED TO WORK COULD NOT VOICE CALL, TEXT OR EMAIL .NO WAY OF CONTACT FOR HELP. WHEN I RETURNED TO CANADA I COULD CALL,TEXT and use data."I WANT REFUND"
I’m going on a 2-day, 1-night trip to the U.S. this weekend. Then, four days later, I'm going back to the U.S. again. Should I add the roaming package just once, or will I need to do it twice?
Dear Public Mobile Customer Support,I am writing to formally request a refund and compensation for a US-Canada Talk and Data package that I recently purchased. Despite being activated immediately upon purchase, the package did not function during my ...
In the PM web page, the "Data Usage" in the Overview page automatically indicates more than 100 MB used when new cycle starts today (Aug 21, 24). It happened last cycle also. Data Usage taken at 10:39 PM tonight (Aug 21, 2024)Aug 21, 24 OverviewUsa...
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