Community

Can’t hear caller and calls failed

When receiving calls we can’t hear the caller. We have to hang up and call the caller back. Calls are constantly failing and the quality of the call is horrible always cutting out. How can this be fixed?

international text message

Somehow I am unable to send international text messages, like sending a message to a mobile phone number in China. Receiving international message seems ok. How can I get this fixed?

Having issues with Confirming My Identity

I recently transferred my services from another service provider. During the set up process i have to complete an One Time Verification Code (OTVC) sent to what seems to be my cellphone #. The issue is that even after multiple requests i still havent...

yes sir

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mixed service

I paid for a subscription and transfered my cell phone number from bell I am no getting mixed service. I cant receive texts or calls but can send them but no way can recieve them. I am not able to download bells esim now and to get full access to my ...

is msg service down right now?

is msg service down right now?why can I NOT  send a msg? it says not sent, tap it....

Had issues verifying then technical support needed to come in

Has anyone had the issue with the esim having a synchronization error? I'm switching to public mobile and it has not been 5 days and I'm without a phone number or anything. Or rather I picked my phone number I just can't use it. This is absolutely ge...

Unable to retrieve voicemail. The prompt keeps repeating to enter mailbox number

The voicemail set up prompts keep repeating invalid box number 

Incoming calls go to voicemail

Incoming calls go to voicemail. Unable to retrieve voicemail. Phone states - error performing request, unknown error. Last few days unable to make outgoing calls. Payment up to date. 

Over charge

I was charged twice for my plan this month and want it corrected 

One time payment after service suspension

Service was suspended due to credit card issue. How do I make a payment using a voucher I purchased to have my service turned back on? 

Seasonal suspension

Do we have seasonal suspension option? If yes how long is it for?

My phone not ringing

Hi when certain people phone me my phone doesn't ring it goes straight to voicemail do I need to turn on something or off.Thanks

Mobile Number

Hi,If my account is inactive for more than 90 day that resulted in having my account put on hold, what will happen to my mobile number? I know I will be off for mo

Undo my cancelled subscription due to missed paymeny.

is there a current (July 2023) way to add a trusted device to one's account?

When I go to Eversafe and click on Add Trusted Device - there is no place to add one. I currently show none, though I just clicked on 'add this device as trusted' when I last logged in and had a code sent to me.

Submit ticket

Having trouble submitting a ticket to get my number transferred from Kodoo to now public mobile any help wouldbe awesome 

No option to port a number?

I just went through the sign up process and there is literally no option to port my number? It wants me to pick a new number (before going any further in the app) and then there is no option? I would like to keep my number, can anyone help? 

Port Out

hello, is it easy to port out and get a post paid line with Telus?

Unable to receive phone calls and text messages

We received signed up for Public Mobile and tried porting a number over on July 3rd. We have already called the porting centre and confirmed that the porting is complete and service is active, but we are unable to receive incoming calls and text mess...

Cancellation

How to cancel my number and get refund 

U.S signal connection

Hi can i ask how's the PUBLIC MOBILE signal connection in U.S anywhere in U.S and how's the data connection too thanks