Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I am transferring number from Freedom to Public Mobile. I tried transferring yesterday and it says on my phone Public Mobile. But, I can only make calls. Any texts and calls made to me, are not going through. Also, the text messages I try to s...
Don't remember email for password for this account. I only have the phone number.i need to access to update expires credit card info.
I'm trying to use my UMIDIGI A15 smartphone as a Wi-Fi hotspot to connect my laptop (running Windows 10) to the net while I'm out, as my laptop doesn't have a SIM card. I set up my smartphone as a Wi-Fi access point, naming the SSID (network name) “A...
Hi there. Have a S20 phone and can’t make or receive calls while in US, despite a Canada-US plan. I have now read enough about the known issue of VoLTE. You mentioned about receiving a software update that enabled VoLTE. I have the latest softwar...
I have travel coming up to US tomorrow. Just transferred my phone number from FIDO to Public. The account has been transferred out from FIDO. But my phone shows SOS without signals, seems like esim has not successfully installed on my phone.
Thought I had read about being able to get 1\2 discount on your monthly bill for a few months?Can,t find any info now. My wife and I were with Fido, I switched to public today and my wife decided to follow. I went through the advertisement that menti...
My usage history is missing most phone calls and SMS messages. As suggested in other threads, I've tried downloading from a new incognito browser page but it shows the same usage history as the web view. I don't even see messages from my wife nor d...
I've called all the places like Walmart, London drugs, best buy....etc. that are listed as places to buy them but they all said they either don't sell them anymore or they only sell top up cards. If there is no place to buy them in person does anyone...
Hi there, i am fairly new to pm . My first subsvription renewal is nov 13th. Today is nov 12th. My pay is delayed due to remerence day . What can i do? Or how does it work for subscription renewal time. Im on newfoundland time. I am worried. I dont w...
Phone was stolen last week, have had no help from public mobile and im frustrated. I have a new phone now and im still subscribed. I need to download an E-Sim but there are no links or QR codes or any help really. I need it ASAP because my number/sub...
I bought the sim from Publicmobile.ca and chose a number from the numbers given from the publicmobile. When I call from my phone, it is working. When someone calls me, the call is going to someone else. It looks like, someone has the same number. I ...
If for some reason I forgot to update my expired CC info on auto-pay, what would happen to my account? Will I loose my current plan and be forced to subscribe to a new plan when I re-subscribe (assuming my current plan is no longer offered at the tim...
Hi my husband seems to have three accounts. I was billed 4 times in the month of October. Please cancel all accounts except for phone number . If you have any questions please contact him ator email him at . He can no longer log into his account as h...
Hi My credit card is being billed four times each month, even though I have only three active public accounts. Is canceling the card my only option, or is there a way to identify and resolve the extra charges on the card ending in 8552? ThanksLeon
Last month I created a new account under a different email ID and started on a new plan and new phone number. My old account on the old PM number has almost $21.How can i transfer those reward dollars to my new account/number? Thanks
Hey I just found out that the person that had my phone number is now reusing it to dodge law and creditors . I am now getting all these calls what can I do and how do I request a new numbe
My email for Puiblic has changed, I am not able to sign in to my account to add new email
I have ordered my SIM card on October 31st and the expected delivery was supposed to be until November 11, but I did not received my sim card and I have no tracking number for it. How can I check the status of the delivery? Because I really need it a...
How do I find out how much data I have used historically as is month to month over time?
When using the Public Mobile app, I get the following error message. Does anyone know how to fix this issue. It restricts my ability to fully utilize the app, particularly when travelling
Hello,I noticed an unauthorized charge of $122.85 was withdrawn from my credit card, and I was also billed $35 for my plan change. Could you please advise on how I can obtain a refund for the $122.85?Thank you for your assistance.
I can't log into my account to make a payment
My telephone # stopped working xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Unable to send or reply to group texts or send photos to anyone that does not have RCS enabled.Have Blu F91 5G phone. APN settings have been manually updated to the following:Anyone have suggestions on how to get this resolved?
Want to completely re-set my phone that would also delete my e-Sim. How would one re install the account e-sim?
The credit card attached to my account has been compromised and frozen, so my next payment cannot be processed. I tried to update my payment method to another credit card, but your website says 'Sorry, we’re not able to process this request at this t...
I'm not very tech savy so im not sure if I've done this right. I forgot i had to lock my MC because it was stolen therefore I forgot to update my public mobile account. I just updated it with the new information my question is, how long do I have to ...
How far in advance do I have to purchase a US reward package before I enter in States? Do the package begin once I enter the States or while I am still in Canada? Thanks for the guidance.
I have a monthly service with public. Yet my billing isn’t monthly. It seems to come out a few days early each month. I’ve lost almost a month of service over past year
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