Community

Data add-ons not showing but cards being charged

I’ve been trying to purchase data add-ons and whilst it I’m being charged on my cards it’s not reflecting on my end as it’s saying the purchase did go through. It usually works well but has been very bad the last 24-48 hours. Something going on with ...

Call Forwarding

Does Public Mobile have call forwarding?

Can I get my number back?

Hi I de-active my public phone number a few months ago by mistake.  How can I get the number back? Thanks for your help.  

trial period

I cancelled within 1 day. I assumed there was a trisl period but now I read there isn't. Do I get a pro rated refunf?

porting speakout number to public mobile

Today online I request porting my speakout number to my public mobile, I fill out my speakout number and the speakout cell phone IMEI as instructed at 5.25pm, now it is 11.25pm, I still not recieve the text message ask to confirm, can some help me ho...

How can I log into MyAccount?

I cannot log into my account.I can access myCommunity account, but for MyAccount I no longer have access to the old email I used to set it up years ago.  

account opening

How do I create an account for an existing public mobile number

Payment

I just want to make a payment to resume service after an interruption

phone not working

Transferring number

I’m trying to transfer my number from lucky mobile to public mobile but I already deleted my ESIM for lucky mobile and can’t receive calls or texts. Will I still be able to transfer my number?

can't get my account to open up on phone

I setup my account on my computer.  Have download app onto mobile phone but when I go to login the say email or password do not match.    On line I have subscribed to and paid for suscription.  Have a public mobile card in phone and have linked it on...

Cancel the new line just purchased

I would like to cancel the new line I was trying to activate. It took to long to activate and failed to activate. Super frustrated and would like to cancel and get my money back. 

Recover my phone number

I deleted my eSIM in error. How do I recover my phone number while activating a new eSIM card?

Payment information

I can't change the credit card information in my account. I just wanted to change the credit card to another one and just show me an error on the top of the page and I know what the steps is so I don't need the information on how to do it just I need...

Need account number

I am with public mobile and i need my account numberNumber is ###-###-#### 

90 day sub expired after 30

I get this message that my service is suspended and I'm thinking that's odd, I remember the transaction going through.Upom closer inspection, it turns out it was suspended after 30 days of the 90 my plan is for.Also upon closer inspection, we found o...

Billing Rate

Why did my billing increase from $34 + tax to $34.43 + tax?

Just activated an account. I am unable to receive or texts but my calls work

I subscribed to a phone plan yesterday. I was able to transfer my phone number and I am connected to the Public Mobile network but I am not able to receive or texts but my calls work as well as my data. My esim is the public mobile one. I tried resta...

no reception

I have no reception any more and cannot send text messages; of course internet is not working either. Any idea? My subscription was renewed so it is not a payment problem. 

service not working

Why is my phone not working? Already, I applied autopayment

esim not working

esim didint work after i bought plan and it makes me login just to say to contact support I have iphone 15 help me for the love of eminem

Voicemail Boxes

Is it normal to be able to “access another mailbox “ prompt when check for messages?

ported wrong number

I ported the wrong number by mistake when setting up my phone. How can I fix it?Thanks in advance

Forgot email address and password

My login credentials are invalid 

Error Updating Profile

I am having trouble trying submitting a ticket. It brings me over to a screen where it asks for a nickname. When I put a name in, it tells me that there is an error updating my profile. Anyone else have this problem?

credit card

how yo cancel my credit card information?