Resolved! Activation
hi I bought a SIM card and 2 public mobile vouchers and when I try to activate my SIM card online they won’t let me put my voucher in anywhere... please help
Forum Posts
Resolved! Do these upgrades include unlimited US minutes
All plan options available to me do not explicitly state that my current unlimited US minutes will persist.
Resolved! No phone service available in Arizona
I've had nothing but problems with phone service. It says no network available after I purchase the roaming and 250 megs
Resolved! Roaming never worked
I am writing for my husband..we were away and he purchased two blocks of roaming.We were not able to receive calls or call.Florida.Sarasota area.
Resolved! Why can't I sign in to update my credit card info?!
someone help, quickly Can't sign in onlineNo help from retard SimonNo phone numbers to call What a joke. I just need to put in my new card number.
Resolved! Can I get back my old phone number?
I was previously with Rogers, then switched to Public Mobile. I canceled my account a couple of months ago. When I tried to log back into my account it looked like it was deactivated because I had cancelled for more than 90 days. I would like to get ...
Resolved! Alphanumeric Refer A Friend code - is o a number or letter?
I think that I possibly have an explanation as to the reason why some refer a friend submissions are not processed.The o is often confused and in haste typed -- is it always numeric or alpha and also case sensitive? I always treat the o as numeric bu...
Calls I Did Not Make
There are calls listed in my usage history that I did not make. Also, my usage history shows 9 minutes of calls, but claims I made 22 minutes of calls. I have a 100 minute a month calling plan. Thank you for your help.
Resolved! Help
I paid $50.00 for my plan but it didn’t renew. It’s impossible to talk to someone over the phone and I’m trying to get a ticket but keeps saying my user name is not correct. I’ve been without my plan since paying 3 days ago. Hey please help
Resolved! Sim card in ipad
Can I use my Public Mobile sim card in my iPad for data use
Resolved! Activated my sim 4 days back still no signal
Hi @I have activated my new sim4 days back and still i amnot seeing any signals. Also, i am not able to login to account as its says no user exist. I have already created the account during sim activation. Could you please help on this
Resolved! Charged twice
I was charged twice the amount of 45.20 on November 13th. Can I please get my money back. Thank you
Points for Contests
I see there are prizes back but they jacked most of them up to 2 points even though the reward points page still shows "Jackpot" as 1 point...I guess inflation leaks into even Public Points lol Either way I was looking at the terms and conditions and...
Error when paying for US roaming add-ons. (Urgent)
I have loaded $40 onto the account and when I hit "complete payment" I get this error: "Oops! Something went wrong, please try again later." My elderly mother-in law is on her way to the USA and when she lands in about 2 hours she will not be able to...
Resolved! Calling Canada from US
I have purchased the text, call and data plan add-on before coming to US. QUESTION: Does my calling feature cover calls to Canada?
Resolved! Cannot login to website
Hello, I used to be able to login to your website but now it just says the following: Page ExpiredThe page you are trying to access is no longer available.
Resolved! How can I log in without verification?
I have an account with a mobile card, and I need to verify it every time I log in. But now the bound email and mobile phone verification can't be used, what should I do? How can I log in to my account online without verification?
Resolved! How to redeem more with bonus data from public points?
Hello, it says on the website that they are giving an extra 1GB of free data, redeemable on my rewards account. I was on the my rewards account, how do I get this extra 1 GB,? Thank you
Resolved! What happened to pre authorized payment 2 dollars off my monthly bill?
I have had a period of time from last 2 months where I was connected to pay via pre authorized payment using my credit card, then I did not have service. Now trying to reconnect and made my payment, it is the regular fee? I had was making payments be...
Resolved! Plan didn’t get change
Can someone please tell me why my new plan didn’t change on renewal date as I selected change plan on renewal date thanks
Resolved! can someone plz help?
I accidentally purchased the (1x US talk text roaming add-on for $15). How do I remove it and get a refund? thanks in advance
Resolved! Cant sign in
I want to pay my bill but tells me I need to use verification code sent threw email but I do not have access to my old email.is there a way around this
Resolved! MyAccount - UsageHistory - Data
My ongoing saga of trying to keep track of data use, has led me to discover, I hope, a solution. Go to Usage History and press Download, it gives you the full report. Next, get out your calculator LOL.
iPhone 13 Contest!
Good luck! Details Here:https://www.publicmobile.ca/en/bc/get-help/articles/public-points-apple-iphone-13-1122
Resolved! Porting Number out from Public Mobile
Hi there! I tried porting my number out from Public Mobile after a number of years with you guys and when i tried, it would not let me. Freedom Mobile stated that they see that my account is inactive when the Public Mobile website states that it is c...
SMS not working X showing on network status
Hello, Using a Google Pixel 2 XL. Account is active.Noticed that only calls are working, no sms is working and oddly enough the icon for the network on my phone shows an x which usually means I am not connected to Public Mobile - yet calls can still ...
Resolved! Leaving Public Mobile
We were billed for December however back in early November we arranged to leave Public Mobile on December 1st. We were unaware that the way to cancel service is to remove autopay. We ported our number to the new carrier thinking that was the way. Now...
I have a new phone with a different carrier. But I want transfer my phone number to the new carrier.
Also, I cannot log in to my account. Have tried changing password, but still does not allow me to log in. Have tried on successive days to no avail. If I try to access selfserve.public mobile, I get a message that page is not loaded.
Activate my line
Hi there I have recently switched plans. I don’t want to keep my remaining phone number but I did not reactivate my account for this month. Therefore they can’t bring the number over. I was wondering if I can activate so they can import my number
