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Forum Posts

Resolved! Activation

hi I bought a SIM card and 2 public mobile vouchers and when I try to activate my SIM card online they won’t let me put my voucher in anywhere... please help

Kd92 by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 0 Bravos

Resolved! Roaming never worked

I am writing for my husband..we were away and he purchased two blocks of roaming.We were not able to receive calls or call.Florida.Sarasota area.

fcottage by Good Citizen / Bon Citoyen
  • 221 Views
  • 18 replies
  • 0 Bravos

Resolved! Can I get back my old phone number?

I was previously with Rogers, then switched to Public Mobile. I canceled my account a couple of months ago. When I tried to log back into my account it looked like it was deactivated because I had cancelled for more than 90 days. I would like to get ...

worldycitrus by Great Neighbour / Super Voisin
  • 120 Views
  • 5 replies
  • 0 Bravos

Resolved! Alphanumeric Refer A Friend code - is o a number or letter?

I think that I possibly have an explanation as to the reason why some refer a friend submissions are not processed.The o is often confused and in haste typed -- is it always numeric or alpha and also case sensitive? I always treat the o as numeric bu...

Tsawwassen by Model Citizen / Citoyen Modèle
  • 343 Views
  • 13 replies
  • 1 Bravos

Calls I Did Not Make

There are calls listed in my usage history that I did not make. Also, my usage history shows 9 minutes of calls, but claims I made 22 minutes of calls. I have a 100 minute a month calling plan. Thank you for your help.

jburrows by Great Neighbour / Super Voisin
  • 107 Views
  • 5 replies
  • 1 Bravos

Resolved! Help

I paid $50.00 for my plan but it didn’t renew. It’s impossible to talk to someone over the phone and I’m trying to get a ticket but keeps saying my user name is not correct. I’ve been without my plan since paying 3 days ago. Hey please help

Kriesha by Great Neighbour / Super Voisin
  • 148 Views
  • 6 replies
  • 1 Bravos

Resolved! Sim card in ipad

Can I use my Public Mobile sim card in my iPad for data use

kevin_goyer by Great Neighbour / Super Voisin
  • 197 Views
  • 9 replies
  • 0 Bravos

Resolved! Activated my sim 4 days back still no signal

Hi @I have activated my new sim4 days back and still i amnot seeing any signals. Also, i am not able to login to account as its says no user exist. I have already created the account during sim activation. Could you please help on this

Resolved! Charged twice

I was charged twice the amount of 45.20 on November 13th. Can I please get my money back. Thank you

Maia2 by Great Neighbour / Super Voisin
  • 123 Views
  • 4 replies
  • 1 Bravos

Points for Contests

I see there are prizes back but they jacked most of them up to 2 points even though the reward points page still shows "Jackpot" as 1 point...I guess inflation leaks into even Public Points lol Either way I was looking at the terms and conditions and...

JL9 by Mayor / Maire
  • 178 Views
  • 4 replies
  • 0 Bravos

Error when paying for US roaming add-ons. (Urgent)

I have loaded $40 onto the account and when I hit "complete payment" I get this error: "Oops! Something went wrong, please try again later." My elderly mother-in law is on her way to the USA and when she lands in about 2 hours she will not be able to...

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BenKayfetz by Good Citizen / Bon Citoyen
  • 126 Views
  • 4 replies
  • 0 Bravos

Resolved! Calling Canada from US

I have purchased the text, call and data plan add-on before coming to US. QUESTION: Does my calling feature cover calls to Canada?

Tapper22 by Good Citizen / Bon Citoyen
  • 138 Views
  • 3 replies
  • 1 Bravos

Resolved! Cannot login to website

Hello, I used to be able to login to your website but now it just says the following: Page ExpiredThe page you are trying to access is no longer available.

kdance by Great Neighbour / Super Voisin
  • 140 Views
  • 4 replies
  • 0 Bravos

Resolved! How can I log in without verification?

I have an account with a mobile card, and I need to verify it every time I log in. But now the bound email and mobile phone verification can't be used, what should I do? How can I log in to my account online without verification?

doriszheng17 by Great Neighbour / Super Voisin
  • 271 Views
  • 9 replies
  • 0 Bravos

Resolved! How to redeem more with bonus data from public points?

Hello, it says on the website that they are giving an extra 1GB of free data, redeemable on my rewards account. I was on the my rewards account, how do I get this extra 1 GB,? Thank you

LT3 by Good Citizen / Bon Citoyen
  • 368 Views
  • 11 replies
  • 0 Bravos

Resolved! What happened to pre authorized payment 2 dollars off my monthly bill?

I have had a period of time from last 2 months where I was connected to pay via pre authorized payment using my credit card, then I did not have service. Now trying to reconnect and made my payment, it is the regular fee? I had was making payments be...

LT3 by Good Citizen / Bon Citoyen
  • 151 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan didn’t get change

Can someone please tell me why my new plan didn’t change on renewal date as I selected change plan on renewal date thanks

vinhtyler by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 1 Bravos

Resolved! can someone plz help?

I accidentally purchased the (1x US talk text roaming add-on for $15). How do I remove it and get a refund? thanks in advance

itsjp by Great Neighbour / Super Voisin
  • 173 Views
  • 5 replies
  • 1 Bravos

Resolved! Cant sign in

I want to pay my bill but tells me I need to use verification code sent threw email but I do not have access to my old email.is there a way around this

Jordan95 by Great Neighbour / Super Voisin
  • 153 Views
  • 4 replies
  • 0 Bravos

Resolved! MyAccount - UsageHistory - Data

My ongoing saga of trying to keep track of data use, has led me to discover, I hope, a solution. Go to Usage History and press Download, it gives you the full report. Next, get out your calculator LOL.

messenabout by Model Citizen / Citoyen Modèle
  • 154 Views
  • 2 replies
  • 1 Bravos

iPhone 13 Contest!

Good luck! Details Here:https://www.publicmobile.ca/en/bc/get-help/articles/public-points-apple-iphone-13-1122

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gpixel by Mayor / Maire
  • 193 Views
  • 2 replies
  • 2 Bravos

Resolved! Porting Number out from Public Mobile

Hi there! I tried porting my number out from Public Mobile after a number of years with you guys and when i tried, it would not let me. Freedom Mobile stated that they see that my account is inactive when the Public Mobile website states that it is c...

bigboy_98 by Great Neighbour / Super Voisin
  • 348 Views
  • 8 replies
  • 1 Bravos

SMS not working X showing on network status

Hello, Using a Google Pixel 2 XL. Account is active.Noticed that only calls are working, no sms is working and oddly enough the icon for the network on my phone shows an x which usually means I am not connected to Public Mobile - yet calls can still ...

svirani1981 by Good Citizen / Bon Citoyen
  • 432 Views
  • 18 replies
  • 0 Bravos

Resolved! Leaving Public Mobile

We were billed for December however back in early November we arranged to leave Public Mobile on December 1st. We were unaware that the way to cancel service is to remove autopay. We ported our number to the new carrier thinking that was the way. Now...

RAELEE33 by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

Activate my line

Hi there I have recently switched plans. I don’t want to keep my remaining phone number but I did not reactivate my account for this month. Therefore they can’t bring the number over. I was wondering if I can activate so they can import my number

Agutierrez01 by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos