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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12330 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23347 Views
  • 183 replies
  • 25 Bravos

outage ?

Is anyone having issues with their service, as of last night my service has been spotty, as not able to receive or make calls at all times, when I try to make calls I get some not registered. Every so often the call is established,  so something is s...

petey99 by Good Citizen / Bon Citoyen
  • 257 Views
  • 11 replies
  • 0 Bravos

Resolved! Question about plan upgrade

Hi,I hope you're well.I'm mentally disabled. I just signed up for a Public Mobile plan (it's a Québec plan, costing $40 a month for 30GB of 5G data). My Subscription Cycle is Jan. 29 to Feb. 28.When I logged in, I saw a promotional plan which costs $...

sunshine1980 by Great Neighbour / Super Voisin
  • 178 Views
  • 4 replies
  • 0 Bravos

Add on not working

I cannot call from the USA and my wife cannot call from Canada.  There is lots of usage remaining.  It worked I. Midland Texas but not in Buckhannon West Virginia. 

Zeldacat by Good Citizen / Bon Citoyen
  • 371 Views
  • 15 replies
  • 0 Bravos

Subscription related issue.

Hi there, I am facing problem with my subscription. Last day, I subscribed for a 90 days subscription (34$ per month). But they didn't change the subscription. I gave my permission to change it but they provided me the same old subscription. That I d...

switching to a 90-day subscription

hi there, long time lurker, first time poster last month (in dec 2023), i used to see the option to change my current phone plan to a 90-day subscription.  not to change plans but just update my current one to a 90-day billing cycle.  i used to see i...

ejpuedpm by Great Neighbour / Super Voisin
  • 284 Views
  • 9 replies
  • 0 Bravos

Plan refuses to renew

On Thursday, Jan 25th, I got a text from Public Mobile saying that my payment did not go through. I've been with Public Mobile for 3ish years and have never had problems with my credit card. I even went in to check on my statement and it all seems no...

beth7 by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 0 Bravos

Resolved! Plans

Hello, I have a simple question please. How do I simply request to STAY with my current subscription? I ask because a week ago, I had thought about changing to a less expensive subscription and selected “change at my renewal time” or like when my new...

LBR by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 0 Bravos

Cannot sign in

I cannot sign in keeps giving me a code goes to the right number and then just take me to a black screen says forbbin AI or if I'm in the app just take me right back to login over and over and over again.

Sarah26 by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Resolved! sim card

Hello,I have an invalid sim card. Is is possible to activate it again?Thanks.

zsp110 by Great Neighbour / Super Voisin
  • 169 Views
  • 3 replies
  • 0 Bravos

Resolved! MMS Not working

I got a notification I needed to change my APN settings to continue being able to send MMS messages. I previously had to manually put my APN settings in as I have a Teracube 2e. So I changed the settings leaving any that did not need to be changed th...

Chris311 by Good Citizen / Bon Citoyen
  • 504 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone Stopped Working

Phone was working fine until about 90 minutes ago.  Shows that it's connected to the PM network, but cannot send/receive calls and/or texts.  Tried rebooting twice.  Outage map shows no outage in my area (Ottawa).Please help!

Unauthorized access - can get on to make payment

Logged in successfully to my account it asked for code, I added code then I got a blank screen with Unauthorized access and I have tried several times. I need my phone asap, therefore I need to get on to make payment 

DelaneyBS by Good Citizen / Bon Citoyen
  • 187 Views
  • 7 replies
  • 1 Bravos

LinkedIn Verify

Hello, when will you work with https://clearme.com/ so that we can verify ourselves on LinkedIn? It says it's because PublicMobile is not a major carrier. That's not cool. 

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ssppp by Great Neighbour / Super Voisin
  • 248 Views
  • 4 replies
  • 0 Bravos

US Plan added early in error

I was helping my mother-in-law tonight with adding a US roaming plan.  I thought there would be an option to set a start date for the day she leaves on her trip (one week from today) but unfortunately there was not.  We hit pay now thinking it would ...

Rob2b2 by Great Neighbour / Super Voisin
  • 124 Views
  • 1 replies
  • 1 Bravos

Cannot receive most calls and texts

I am able to receive some calls from my mom who has public mobile but I have tested other service providers calling me as I am standing right in front of them and it goes straight to voicemail.I have tried what is suggested to remove the sim card the...

joseph_1988 by Great Neighbour / Super Voisin
  • 179 Views
  • 3 replies
  • 0 Bravos

New plan

I am currently with tell us on a month-to-month basis. I own my phone and the SIM card I'm wondering what the process is to keep my same number and transfer to you guys? I'm thinking I'll need to purchase a new SIM card anyways as this one is a coupl...

Trailblazzers by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 1 Bravos

MBNA Verification code blocked

I never had issue receiving verification codes for any institutions before, but my number seems to be blocking MBNA verification code for both text or call options. I called MBNA and after numerous tries, they told me I have to contact the service pr...

jlsun2 by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 0 Bravos

Referral Code for Future PM Subscriber?

Hey folks!I saw in another thread that we can request referral codes here. Anybody got one to spare? I'll keep an eye out for similar posts and return the favour Thanks!

TrashTVPanda by Great Neighbour / Super Voisin
  • 215 Views
  • 4 replies
  • 1 Bravos

no service

I have no service. I did have autopay set up. I cannot go to *611 to add funds.  This happened before. I lost serve last month and it was resolved. When I try to make a call the message says that I do not have an active plan on my account. Please rec...

Sherlock1 by Great Neighbour / Super Voisin
  • 269 Views
  • 6 replies
  • 0 Bravos

Charged twice

Hi I'm hoping to get a charge refunded that was made twice on my account it was for 32.77. If someone could get in touch with me to get this resolved I would appreciate it

CAN'T SUBSCIBE

returning customer with new sim,prepaid visa,and will not accept

jay_jay3 by Good Citizen / Bon Citoyen
  • 498 Views
  • 20 replies
  • 1 Bravos

Activating Error

Was trying to purchase a plan. The following error ocured (#820) Your payment was processed but an account configuration error occurfed. Was my Sim sent to me? Was my plan acitvated?Can you please clarify what I need to do now?Thanks. 

Andrii2323 by Great Neighbour / Super Voisin
  • 228 Views
  • 7 replies
  • 0 Bravos

update creditcard

trying to update creditcard but dont know what email was used to set account up. the password reset is no problem as it is sent to the phone but when trying to recover the email its sent to the gmail or whatever to recover and i dont remember what em...

gec by Great Neighbour / Super Voisin
  • 222 Views
  • 6 replies
  • 0 Bravos

Wrong IMEI number

I entered the wrong IMEI number during the activation process, leading my activation to be failed. I have already been charged with the subscription fee. How can I enter my number correctly and resume my activation process? I have not yet been assign...

Sadaf99 by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Signal

In the evening. The Vaughan location signal is soooo bad.

Erica21 by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

hi

can you please take my credit card off my account thank you

allen78 by Great Neighbour / Super Voisin
  • 103 Views
  • 1 replies
  • 1 Bravos

5g network

My subscription is for a 5g network but I'm only getting LTE.  No matter where I am, i could be in Toronto or up north and only getting lte network. I don't get the option in my samsung s20 to pick 5g. I used to be able when I was with rogers. Does a...

Joe85 by Great Neighbour / Super Voisin
  • 196 Views
  • 4 replies
  • 0 Bravos
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