promotion data

[YanhuaYang]

Hi, I just received a text message saying that my data has been used up and I can no longer access mobile data.

However, when I logged into my account, I saw that my plan includes:
- Base data: 60GB
- Promotion data: 45GB

The 60GB base data has been used up, but the 45GB promotional data is still unused.

Could you please check why my mobile data is not working? Thank you.

[YanhuaYang]

45GB left

[softech]

@YanhuaYang 

login My Account using incognito mode to confirm if the account is active and how much data left

if any issue, please engage PM support for further assistance:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there