Community

Can't make phone calls

Since providing you with my new credit card information which reactivated my account I have not been able to make or receive phone calls, only able to send and receive texts. Why?

Activation

I activated with you over an hour ago, but phone not connecting to calls. I was to receive a 6 digit code to my assigned number that is not activated. So did not receive 

Re: Failure in Porting Number

How can PM resend the confirmation text if the person involved cannot connect to PM service any longer and thus cannot receive any texts at all from PM.  The way I read it, the porting text from PM came in.  It was answered Yes within 90 minutes.  PM...

Failure in Porting Number

I'm sorry if this message is going out twice! I can't find my original message, so something might've happened to it. I attempted to transfer my number from Public Mobile to Freedom Mobile. I received an SMS from Public Mobile to validate the transfe...

Servcie please!!!

Anybody give me a link to send a message to a customer service agent? The prompts that this chat is giving me do not work. My phone no longer works the way it should because there’s something wrong with the eSIM and the coverage for Public Mobile is ...

New Promotion alert: WIN 1 year of service

I just logged in  My Account  and saw this:REFER A FRIEND, WIN 1 YEAR ON USEvery friend you refer14 to Public Mobile earns you an entry for a chance to win 1 year of service on us,plus a bonus $10 bill credit. The more you share, the better it gets.C...

$25 for 25 gb plan - I don't have it on my profile?

Hello!I see the $25 for 25 gb plan for new users and also on my wife's account, which she was able to switch to. However, I do not see this promotion on my account but I would really like this! Please help, how can I also switch my current promotion ...

Again terrible data coverage!!

I thought the issue was fixed, but apparently every time I leave my Wi-Fi your service with Public Mobile is terrible. It shows 5G plus with two bars and it takes three minutes to even load this app to put this question out there. Why is this data co...

Dropped calls and recipient can't hear me even though I hear them

I have noticed in the last month or so that the above problems are occurring much too often. So much so, that I am beginning to doubt the reason for using Public Mobile. Please advise of how these issues may be fixed. Thank you.

Public mobile wrongly subscribed me a 4G 20GB $26/month instead of my choice of 4G 10GB 23/month

On May 22 public mobile texted me to offer on 4G Canada-wide plans, and  I replied YES1 to get a 4G 10GB plan for $23/month.  I just found out that I was charged a 4G 20GB $26/month plan.  Please correct the mistake.  Thanks.

Cant make or recive calls

Cs_agent

Problem with porting number from (voip) landline to public mobile

The public mobile phone where the number was ported works for calling out. But the calls in still go to the old lineline.  It's been 60hrs or so.  I also cannot get confirmation numbers sent to the mobile phone, since they probably go to the old voip...

How can I access my account when the email address associated with it has been permanently deleted h

Travelling outside US and canada

What’s the overage and charges

Subscription pause and renewal

I am trying to Unsubscribe now for a month and I am getting a message that doing so will cancel my 50% off for 24 months promo. Any idea on this? Will I loose my promotion if I unsubscribe and subscribe after a month or so? 

Phone number issues

I imported my phone number after a little while using PM.  When some people text me via MMS, it goes to both my original phone number and my imported one...?  Also when I log into PM My Account, it sends the text verification to my original number.  ...

Mess in my account

I bought a new number for my business and set it up as esim. I liked the phone number I picked up, so I already published it everywhere. I asked a friend to call me on it and it worked.Then I decided to transfer my personal number from Telus to Publi...

adding minutes

when i call 611 it hangs up immediately on me

$25/80Gb x 24 months plan

I'm getting 'this promo code cannot be combined with another promo code' when PMDATA10 is used on latest 10Gb promo

Girlfriend forgot to enter my referral code

Is there any way to manually enter my referral code after the fact? I've been talking her into getting on PM for ages now and she finally did it and she forgot to use my code.She's on a fairly expensive plan at $40/mo. Please let me know  

Keeping plan while living primarily in USA?

I'm a Canadian and have had my Canadian number for many years and would like to keep it. I need to move to the USA for school for the next several years. Some years I may be there for 8 months, others less, but point being that I may spend more time ...

Special offers

I have received many offers on my phone number to increase my G/GB; reply "YES" to accept. However, I have a second number that belongs to my wife, but she never receives any offers on it. She is the one who could make use of accepting that offer. Is...

Still have 2 services. PM didn’t cancel previous provider

I need help. I have tried to submit tickets many times. We came over to PM months ago, but haven’t been able to disconnect Telus. It’s impossible to reach anyone at PM. We have been paying 2 bills for months. You need to fix this please. I don’t know...

Can't log in to my account

Can't log in to my account. One time access code doesn't work. Already have a phone number. Created new everyone id . 

Error Code M.8702

I'm trying to get a plan for my new phone, but when I try to complete my purchase, it tells me "Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please...

cant access account to update credit card

It's my daughter's phone and has been active for few yrs but doesn't show up when I sign in.  When she signs in it implies the account hasn't been activated yet.  Can provide details if anyone can help?