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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment

Visa payment won't go thru. My bank said, no issues.. a waste of time and time consuming. Is there a real customer agent for this public mobile. Wasted so much time and time consuming... am frustrated!

Resolved! Sim revalidate

Can I revalidate a physical SIM card? I have a sim from a previous plan and want to reuse it, but the app says it is an invalid sim. Can I reactivate it somehow?

Where is the 'payment section

I cannot believe how frustratting this is. I cannot find the payment section on the app, my phone or laptop . i signed in my account. I have watched the videos and I have done the chat. Does anyone know where the 'payment section' can be found?

Esim

I deleted my eSIM by mistake and cannot receive the verification code.I need to reset EverSafe verification to install a new eSIM.

Overpayment for Plan

Hi my plan is supposed to be $20 a month because I got a 50% off promo for 24 months. My auto renew wasn’t active so now it shows I owe $40 dollars for next month. Can you please assist with this? Thank you

Match Virgin's new offer

I just swtiched from Virgin to Public and Virgin is now has a offer for me to go back which will save me $10. I'd stay with Public if Public can match (happy to supply Vigin's offer to verify it's real). Can/will Public match a new offer from Virgin?

cant send and receive messages

Hi i have recently switched from rogers to public mobile and i am unable to send the messages.Resete all the settings but still not working

refund

i got overcharged when my subscription doesn’t even renew until another week or two, could i get that money back? helppp

phone call outgoing

call management stopped

I'm having difficulties paying my bill!!

I'm having difficulties paying my bill. I have the money but public mobile won't take my money! Can I please talk to someone! This is beyond frustrating!!!!

New plan

Public Mobile sent me a message stating that my plan price is increasing, but I can opt for an alternative plan with the same price and more data. They advised me to visit my account to activate it.When I open "plans" on my account, they don't offer ...

Unable to use credit card

Hi! I used my credit card for autopayment for years. Last year sometime I needed to update my information and it has stopped accepting my credit card, giving me an error message "notAbleToProcessRequest". I got in touch with my bank and it is not an ...

Cancel subscription

I started an activation but unable to complete and now unable to cancel subscription. Help

Transfer

How can I transfer my phone number from my other PM account to this new account. As I can't get in my account I have no access to get into it

Resolved! cancel subscription

unable to cancel subscription via my account - chatbot suggestions don't work

Resolved! Change of plan Request 20 dollars month 500MB

HelloI want to change my current plan to the 20 dollars per month plan with 500 MB of dataI cannot see this option in the list of available plan changes in my accountCan you please activate this plan for meThank you

No Data Service When wifi is turned off

I have a Pixel 7, my sub is active, no data usageI subscribed yesterday, im using eSim. I verified my APN settings I am not able to get data working. For example, cant connect to the internet, or recieve mms from contacts. Talk and Text work.

SIM CARD

I'm trying to replace my friend's SIM card. He has a new one, but how can he confirm his identity, when, after he somehow managed to log in, and go to "replace a SIM card", it asks him to confirm his identity again and doesn't give him an option for ...

Refund

Hi thereI want a refund. The public mobile coverage in Whistler is terrible. I can't even make a call or check my email. I am cancelling and I want a refund.

Activating account with already active SIM card

Every time I log in after purchasing a new plan I get the error message that my SIM card is already activated. I cannot access my account or complete activation, even though my plan works and I pay a monthly bill. I need help accessing my account and...

No reward points after referred a friend

I referred a friend to public mobile November 2025 but so far I still have not received any reward points for the referral. Why? Please help.

Login info

Hi, I’m trying to change the email associated with my account to login to my own. It’s currently not an email I have access to.

funds transfer

I would like to transfer the funds in a Publicnon-activated plan to my current plan. How?

Scam? Text that my plan's monthly payment is going up by $4 a month

Just got texts on two phones with Public Mobile plans that the monthly payment is going up with $4, In typical Public Mobile language it then invites me to click on the link, because Public Mobile has plans at the increased price but with more data t...

Master Card stolen, plan expired!

Hi,I had a plan $20. My MsCard was stolen. I didn't have time to update my card over the monthly charge. Got an SMS and right away update the payment method but I cannot get back on initial plan.Could you please help what should I do?Thanks much!

Price Hike -Promotional Offer also affected?

Hello everyone,I recently received a notification that my 23 dollar plan will be bumped up to 25 on April 1st. It also notifies me that I can get a special offer for 25 with more data. My question is:Is the 25 dollar plan going to then go to 28 come...

Transfer of number

I was disconnected with my former provider and connected with Public Mobile 4:00 yesterday. I’m still unable to call out on my phone. Can this please be resolved?

I need Lower subscription

Hello I am able to find a low subscription in my account. Everything is above $35 and that is too expensive for me at this point in my life. I simply cannot afford it and I need a subscription that is below $35 dollars. But none of the lower subscrip...

Ticket

Trying to submit a ticket to no avail, can't make calls or receive...please help ! This is all so complicated with sooo many steps! I have Covid, I need simple! I've been at this and at this over the last weeks. Tired, please help

Calls and usage

ALL incoming/outgoing calls "failed" for a few weeks! Data fine since I replaced Sim. Also, checked usage, there IS a number using my number!! What to do? I have done all trouble shooting, please help

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