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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2340 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4042 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34732 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46537 Views
  • 182 replies
  • 30 Bravos

Resolved! Have difficulty with payment method

Hi thereI am new to Public Mobile. I try to do a new subscription to the step three. It told me payment failed. I try to use mastercard to pay. I double check all the numbers and try again. It still failed. I called my mastercard, and they can't find...

Andy2036 by Great Neighbour / Super Voisin
  • 247 Views
  • 4 replies
  • 0 Bravos

Cancel a Public Mobile account

I would like to cancel cell phone number xxxxxxxxxxxxxxxxxxxxx that is billed to my credit card around the 19th of each month for $25.20CDN. The Public Mobile account for this cell phone number was activated on March 20, 2024.You can call/text me at ...

Karena2025 by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

the plan for tranferring to PM

As I know, there was a plan $15 in PM for 100 mins calling, unlimited sms, and 250mb per month. but can't find it on the official website. where is it?How can I apply this $15 plan when I transfer to PM?

anita1234567 by Great Neighbour / Super Voisin
  • 109 Views
  • 2 replies
  • 0 Bravos

transfer Number

Hello its not letting me transfer my number 

TicaG by Great Neighbour / Super Voisin
  • 101 Views
  • 1 replies
  • 0 Bravos

iphone visual voicemail

I see people recording a voicemail but when I go into my iphone voicemail list with the visual voicemail, it doesn't show in the list. Where did the voicemail go? 

ningairline by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos

SMS problems

I can’t not use SMS messages even with wifi or data I need help and I’ve already contacted chatbot 

Ev8 by Great Neighbour / Super Voisin
  • 192 Views
  • 6 replies
  • 0 Bravos

Payment

It isn't letting me put my debit visa information in even though I put it in right.

Logan06 by Great Neighbour / Super Voisin
  • 106 Views
  • 3 replies
  • 0 Bravos

Porting Number from Koodo to PM

HI! i'm so stress because of this. Here the steps that I did:Buy new esim from PM + plan -> paid it -> add eSim to my iPhone -> it status is activating, but on PM app it says that it's activated -> restart my iPhone (cause someone said to do so) -> B...

firilanjm by Great Neighbour / Super Voisin
  • 107 Views
  • 2 replies
  • 0 Bravos

Resolved! PUK code?

How to find PUK code

AliceH_8 by Great Neighbour / Super Voisin
  • 276 Views
  • 6 replies
  • 1 Bravos

Registration

I purchased a Public Mobile sim card at the Telus store.  The sim card is written Public Mobile on it, but when i enter the number to register, it tells me that the number is not valid.

jmasselin by Great Neighbour / Super Voisin
  • 125 Views
  • 2 replies
  • 0 Bravos

Cellular Data

I am using an eSIM. After being abroad for a month and returning, my phone can make calls, but the mobile data is not connecting. How can I fix this?

Evelyn1466 by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 0 Bravos

Can't connect to network, emergency call only

My phone is woking for years, nothing changed, start from 2025 Feb, my phone can't connect to network, no call, no text message, emergency call only. I try reboot, take out SIM, and put back in. but nothing works. what else I can try? Thanks.

Daniel2005 by Great Neighbour / Super Voisin
  • 250 Views
  • 7 replies
  • 1 Bravos

Porting issues

My wife just ported from Rogers to Public. Followed all the steps but after restart still no service. Any suggestions??

atticuss66 by Good Citizen / Bon Citoyen
  • 134 Views
  • 3 replies
  • 0 Bravos

eSim

Will my eSIM, while connected to a local network for data, function in a country where Public Mobile does not provide coverage?

mni by Great Neighbour / Super Voisin
  • 158 Views
  • 5 replies
  • 0 Bravos

It says I don’t have an active account

It’s the last day of the month I noticed I couldn’t make any calls. I just updated my payment information in case there was an issue, when I try to call is says. We cant complete call there’s no active account - please advise asap

MV1990 by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 0 Bravos

Cancel and refund

I have a sim and have paid but I cannot download the app and therefore cannot complete activation. I have spend hours on this and am out of time so I want to cancel and go with a provider that can activate service

CharlesMitz by Great Neighbour / Super Voisin
  • 292 Views
  • 7 replies
  • 0 Bravos

Issue with porting number

 I am a new customer. Put request for transfer the current number. However, I typed incorrect account number of my current carrier. I have no clue what to do next. I have nobody to tell that I provided incorrect number. I want to provide correct numb...

Tahir1961 by Great Neighbour / Super Voisin
  • 107 Views
  • 2 replies
  • 0 Bravos

Can't seem to pay

My account isn't letting me pay or change my pin for to pay over the phone. I've got my credit card on it and still nothing. Can't make calls or texts

Xanderg by Great Neighbour / Super Voisin
  • 109 Views
  • 2 replies
  • 0 Bravos

Canada-US Plan Calls

I arrived yesterday in Detroit and so far, no problem with data which is great but for some reason calls are not working, as soon as I try to start a phone call it disconnects automatically. Any ideas on how to solve it? Thanks!

MaiteB by Great Neighbour / Super Voisin
  • 114 Views
  • 1 replies
  • 0 Bravos

Account login error

Hello, I need to update my credit card info that’s on file with PM. I’m an existing user and am already subscribed to a plan. However every time I try to login, either in the app or browser, it takes me to a page that says “let’s complete your activa...

Schan916 by Great Neighbour / Super Voisin
  • 105 Views
  • 1 replies
  • 0 Bravos

Phone number on file

Good morning, I am hoping you can helpt me. My phone number does not show on file, a temporary phone number shows up still, so when I try to log in to the app, it says it sends a text to the other number, which I do not have. This is very annoying, I...

Ariane1 by Great Neighbour / Super Voisin
  • 92 Views
  • 1 replies
  • 0 Bravos

SIM doesn't work

Public mobile can send verification codes to me other than that, I can't seem to use my data, text, calls. I've tried everything from APN and resetting my network.

izih by Great Neighbour / Super Voisin
  • 138 Views
  • 4 replies
  • 0 Bravos

Your plan is expiring and you are not subscribed

Hi,Why in my overview there is a message stating that I need to subscribe.I've been with public mobile since 2021 with autopay.message: Your plan is expiring on Mar 04, 2025 and you are not subscribed. Subscribe to never miss future payment.Thank's

Alan01 by Great Neighbour / Super Voisin
  • 155 Views
  • 4 replies
  • 0 Bravos
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