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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2381 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4158 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35131 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47118 Views
  • 182 replies
  • 30 Bravos

Resolved! Transfer number after new activation with new PM #

Helpi lost my cell phone with previous SIM card in it with the number I want to port from bell.ca.  when I registered on PM it said to take a new number and that once my activation was done, I could change my number in my account. Before calling bell...

norm1453 by Great Neighbour / Super Voisin
  • 149 Views
  • 3 replies
  • 0 Bravos

Tansfering number from Rogers to pm

So i jusy recently switched from Rogers to Public mobile. I sent up the account on my device(Samsung s23) it said to just take a new number then portal the old one in after. Thats what I did. When i portaled the old number it kept both lines active, ...

Pshats by Great Neighbour / Super Voisin
  • 124 Views
  • 3 replies
  • 0 Bravos

Ported to Kodoo

Hey,I ported my number to Kodoo and then tried to cancel my subscription with Public Mobile but I can't access my account anymore...is that normal? Are we done already? Thanks!

Clummiss by Good Citizen / Bon Citoyen
  • 153 Views
  • 3 replies
  • 0 Bravos

Canada/US PLAN

I have the Canada US plan. My phone wasn’t working in the US so I tirned on “Data Roaming.” Is this what I am suppose to do? It now works. I want to make sure I’m not going to get charged extra.

Service never worked

I subscribed to public mobile to use while I was out of the country and it never worked the whole time I was away. I was also given a promo code and it said it was applied but the $10 was never actually removed from the charge. I would like my money ...

AmandaHickey by Great Neighbour / Super Voisin
  • 220 Views
  • 7 replies
  • 0 Bravos

The number assigned to me is already active

Pm assigned a wrong number to me. The number belongs to someone else and is already active on Rogers. I cannot access my pm account because i don't receive the text to verify my account. How can i get my money back without having access to my account...

Dastaaan by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

Unable to Login to Public Mobile Account (app or web)

I recently tried to login to my account and it is acting like my account does not exist, the error message is shown in the picture below. I am still able to make and receive text messages, calls and use data. I have messaged CS_Agent, but i am awaiti...

Screenshot 2025-03-07 220748.png
TheRock2100 by Great Neighbour / Super Voisin
  • 168 Views
  • 4 replies
  • 0 Bravos

Re: Subscription plans - price hike

My plan, which I've had for many yrs, almost doubled in May 2024. It had prev. been going down with loyalty discounts. Absolutely no changes were made (it was on autopay).  An increase of almost 100% seems unreasonable. 

harris13 by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

Porting over number issue

Hello,I am in the process of porting my number. I got the sms from Telus to authorize the port which I replied yes too. it now shows that I am connected to the public mobile network but I can’t sent message or call or use data. When I check my settin...

Snowypinto by Great Neighbour / Super Voisin
  • 204 Views
  • 4 replies
  • 0 Bravos

Profile gone.

Hello all, I'm unable to see any profile information when I log in, it's treats me like I don't exists and the only info there are plans I can sign up for.I'm still paying monthly so I obviously have an account...why can't I access my profile?Thx

Benfrail by Great Neighbour / Super Voisin
  • 133 Views
  • 1 replies
  • 0 Bravos

Payment

Trying to pay but none of my credit cards will be accepted. Have tried signing up in the app and online.

Oliver915 by Great Neighbour / Super Voisin
  • 199 Views
  • 5 replies
  • 0 Bravos

Lost/ inexplicably burned up add ons?!

I had 1000 minutes in add ons, and 7gb data. They are from back when they lasted till you use them up.  I barely use either so they should have lasted forever. I went to check today and I've got 2.5 gb left and 200 minutes.  Makes absolutely no sense...

Aggie2 by Good Citizen / Bon Citoyen
  • 233 Views
  • 6 replies
  • 0 Bravos

Extremely slow data, anyone experience?

I am at Richmond Hill Ontario. The whole month , I can only received 3G signal in my work place. All of my coworker that have Telus network is the same. Call customer service and try everything and still like this. Getting sick and tired on their net...

Bigele by Good Citizen / Bon Citoyen
  • 180 Views
  • 4 replies
  • 0 Bravos

Subscribing

I am trying to transfer my number to public kobile but its getting failed

Taniasood by Great Neighbour / Super Voisin
  • 143 Views
  • 3 replies
  • 0 Bravos

Resolved! Referral points?

I sent my referral code to my husband for his activation, which he used. When we activated his subscription it showed my referral code before making the payment.I have not come across any referral points in my rewards section in the app and he has no...

Julie93 by Good Citizen / Bon Citoyen
  • 175 Views
  • 2 replies
  • 0 Bravos

Resolved! eSIM from airalo

I am travelling to the uk and purchased an eSIM from airalo.   I downloaded it and installed it and seemed good.  Then 30 min later it said it could not be activated.  No number shows.  I am still in Vancouver.  Is that the problem?  I am not on a UK...

Chris91 by Great Neighbour / Super Voisin
  • 295 Views
  • 4 replies
  • 0 Bravos
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