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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 1411 Views
  • 34 replies
  • 5 Bravos

Plan changes

I had the 25$ plan with 2gb with a bonus 2gb. I now see that they changed the plan to 1gb. Shouldn’t the original plan I signed up with the 2gb with 2gb bonus be grandfathered in? I don’t sign in often so I just realized the changes.

Gecko1116 by Good Citizen / Bon Citoyen
  • 163 Views
  • 7 replies
  • 0 Bravos

Resolved! "Change plan on renewal date" Did not Apply

Hello All, I have selected to "Change plan on renewal date" for a different plan. After a couple of days I logged in to my account and checked under Payment, and it still shows that I will renew with the same plane on my renewal date. Does anyone hav...

I forgot my account

How can I create new account since phone is stopping working now. I can’t make payment now

Thienngo2004 by Great Neighbour / Super Voisin
  • 108 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation Issue

Hi, I got error 821 while trying to activate my sim. I need a moderator

Andy78 by Great Neighbour / Super Voisin
  • 167 Views
  • 5 replies
  • 1 Bravos

Resolved! Missed a payment

my preauthorized payment card stopped. So, I missed my payment. Now I wanna pay and get back the plan I was on with the offer. 

omarkamel by Great Neighbour / Super Voisin
  • 181 Views
  • 5 replies
  • 0 Bravos

Resolved! Upgrade plan

Trying to up grade my plan but it’s not going through any suggestions on what might be going on

Hawkeyerffr by Good Citizen / Bon Citoyen
  • 112 Views
  • 3 replies
  • 0 Bravos

Unable to dial out of Canada

I've tried all the different ways ( exit code + country code + number ) and I can't place the call. I have intl minutes so it's not an account issue.

Lina5 by Good Citizen / Bon Citoyen
  • 233 Views
  • 22 replies
  • 0 Bravos

Resolved! Porting from Rogers

Hi Everyone. Just ported my mom's phone from Rogers to Public. She can place calls, but cannot receive. How long does a port usually take to complete?

msbic by Good Citizen / Bon Citoyen
  • 206 Views
  • 9 replies
  • 0 Bravos

Resolved! Porting Problem

@members I missed the link to port to my new sim here,I need help with receiving a new link

Maume by Great Neighbour / Super Voisin
  • 186 Views
  • 9 replies
  • 0 Bravos

Celluar service outage

Does anyone know what the current problem is with cellular service in eastern Ontario?

Str8shooter by Great Neighbour / Super Voisin
  • 206 Views
  • 8 replies
  • 0 Bravos

Resolved! Bonus minute

If I upgrade my plan will I loose my Christmas bonus minutes and data I haven’t used yet

Hawkeyerffr by Good Citizen / Bon Citoyen
  • 125 Views
  • 2 replies
  • 1 Bravos

Resolved! Port my number from Freedom Mobile

i want to Port my service from Freedom to Public Mobile .. Plz clarify the below1- Process to switch2- Do i get caller id, unlimited call conferencing, call waiting etc3- How do i trust that Public Mobile coverage is ll over canada because i travel a...

kiftikhar by Good Citizen / Bon Citoyen
  • 367 Views
  • 14 replies
  • 0 Bravos

Not getting voicemail notifications since 'reset'

I wasn't able to use my phone, but texting worked...you guys helped me get a hold of tech support and they were able to 'reset' something on their end and my phone started working like normal again... EXCEPT I stopped getting voice mail notifications...

kylekrailk by Good Citizen / Bon Citoyen
  • 273 Views
  • 11 replies
  • 0 Bravos

Resolved! port-out validation sms not received

Hi! I am trying to port out from PM to Chatr. It's been 1 hour and I have not received any validation sms from PM. Can you please help? Thanks!

bond7890 by Great Neighbour / Super Voisin
  • 84 Views
  • 2 replies
  • 0 Bravos

Resolved! Please Help

@ ModI think I did the @ sign correctly to have a private chat with a Mod can you please advise, I wan to include my account info in a private conversation with a Mod. Issue is I lost my cell phone, I bought a new phone and a new sim card but I can't...

jasonspencer by Great Neighbour / Super Voisin
  • 187 Views
  • 6 replies
  • 1 Bravos

Resolved! Balance

If I had a 2$ balance how could I use it up? Or can it never be used and I lose 2$?

Ckk_2194 by Good Citizen / Bon Citoyen
  • 225 Views
  • 6 replies
  • 0 Bravos

Resolved! Adding 1 to Contacts

I have an Alberta number. I used to be able to phone friends in BC and PM automatically added the 1 when i called them from my Contact list. Last year I moved back and continued to phone them in the same way. Now, suddenly in the last 2 weeks, when I...

Lady-Mac by Great Neighbour / Super Voisin
  • 193 Views
  • 3 replies
  • 0 Bravos

Resolved! Free SIM card

My husband and I signed up for the recent promotion for a free new sim card. My order confirmation, was received March 15 and is # 336244.My husband, Greg Santi, received confirmation # 336239 also on March 15. It says we should receive the SIM cards...

wendysanti by Great Neighbour / Super Voisin
  • 312 Views
  • 9 replies
  • 1 Bravos

Resolved! Rewards

How does redeeming and earning work? and can you save your points up to redeem later?and when you redeem does it just add a balance to your account? 

Ckk_2194 by Good Citizen / Bon Citoyen
  • 146 Views
  • 3 replies
  • 0 Bravos

Password reset error

Having an issue resetting my password. Authentication and verification steps work but after entering an appropriate password it gives me an error to try again later.... over and over again...

PhilCallaway by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

Us roaming

What will the data speeds be for USA roaming? Will it be the same speed as in my current plan?

Ckk_2194 by Good Citizen / Bon Citoyen
  • 259 Views
  • 15 replies
  • 0 Bravos