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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25155 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36598 Views
  • 185 replies
  • 27 Bravos

Resolved! How do I reply via pm

Received a swear to my ticket # question. I am to log into public community and reply  via private message. 

Blummer by Great Neighbour / Super Voisin
  • 339 Views
  • 5 replies
  • 2 Bravos

Re: Activation without app

The app is down and I can't activate my account after I just paid it said to go to the website to activate and when I go to the website it says to go to the app

Cone by Good Citizen / Bon Citoyen
  • 309 Views
  • 5 replies
  • 0 Bravos

TOOK MONTHLY PAYMENT 3 TIMES FOR THE MONTH OF SEPTEMBER

From my credit card, September month payment was taken 3 times. Please refund it back to my account. My monthly payment was $37.33,including Taxes. Public mobile took 3 times of this payment. Please send me a email or text message after fixing the is...

Tinky1 by Great Neighbour / Super Voisin
  • 190 Views
  • 2 replies
  • 0 Bravos

Resolved! So, What is Up with RCS on iOS18?

Hello, everyone! As some of you may know, Apple released new version of its major operating system for iPhones, iOS 18. I’m not updating yet (iOS 17 was terrible at launch) but one of the main features is the adoption of RCS standard bring additional...

Pvkom26 by Great Citizen / Super Citoyen
  • 516 Views
  • 4 replies
  • 0 Bravos

Is this USA

 with this plan does it include using in the US or do you have to buy additional roaming

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Cone by Good Citizen / Bon Citoyen
  • 246 Views
  • 3 replies
  • 0 Bravos

I can't access my account due to a cancelled transfer process

I can't access my account due to a cancelled transfer process I tried to transfer my number. I received a msg to confirm the transfer and clicked Yes to confirm. then the transfer process was cancelled and I don't have access to my account any more 

Diya-LA by Great Neighbour / Super Voisin
  • 240 Views
  • 3 replies
  • 0 Bravos

Number transfer issues

Good day everyone.I have a home phone subscription with Telus. I now want to switch to PM and have issues transferring/activating the home phone number.I was able to activate the SIM card, but then PM send me a 6-digit verification code, however I ca...

Dan70 by Great Neighbour / Super Voisin
  • 180 Views
  • 2 replies
  • 0 Bravos

refer a friend

I was referred by a friend to public where can I see it on my account 

Emi16 by Great Neighbour / Super Voisin
  • 191 Views
  • 2 replies
  • 0 Bravos

refer a friend

I referred a friend to public where can I see it on my account

jack57 by Good Citizen / Bon Citoyen
  • 174 Views
  • 3 replies
  • 0 Bravos

Sim card

Helping set up a friend's phone. Thought a e sim would work. And we paid for the subscription. We have now found out we need a physical one. How do we cancel and restart the process?

ESim

I was walking home today and noticed my phone said SOS only when in the morning my plan was working fine and now it’s asking for a SM-DP and activation code and confirmation code how do I get these and get my plan back working I just paid my bill tod...

Landon_65 by Great Neighbour / Super Voisin
  • 125 Views
  • 1 replies
  • 0 Bravos

number transfer

just transferred my Rogers home phone number to my new public account and I'm unable to log into my public account public is sending eversafe code by text to my home phone, home phone does not accept text messages.

Emi16 by Great Neighbour / Super Voisin
  • 185 Views
  • 2 replies
  • 0 Bravos

Messages not being received

Anyone else getting SOS mode?? Also I have sent multiple texts to people who say they never received them. Anyone else having problems with texting? 

Pencilnerd21 by Great Neighbour / Super Voisin
  • 156 Views
  • 2 replies
  • 0 Bravos

Setting up new account

Trying to help a friend set up new account on old phone  Needs new phone number can not get past create new account keeps going back to it  Can not even see about sim card etc  We have picked packaged , and create new account get e safe code and then...

Resolved! Phone number in Android settings and data

I recently got a Public account and also transferred my old number. Phone calls and texts are working, however there are two issue:* My transferred phone number does not show in the Android - About phone - Phone number (sim slot v1) ..Instead the pub...

simpligillity by Great Neighbour / Super Voisin
  • 642 Views
  • 4 replies
  • 0 Bravos

Resolved! Redemption

Hi I'd like to know what is this mean? I used to have so much discounts but not anymore.  

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annesaj by Good Citizen / Bon Citoyen
  • 229 Views
  • 3 replies
  • 1 Bravos

Can International Long Distance minutes be used locally

Hi.  I have at least 1000 International Long-Distance minutes that are unused. Today, someone I know unexpectedly dialed my cell. Time flew and all of a sudden, I was cut off only to receive a text message from PM informing me that I had 10 minutes l...

cory_c by Great Citizen / Super Citoyen
  • 370 Views
  • 4 replies
  • 0 Bravos

Resolved! Port my phone number to public mobile

The Authorization SMS from my previous provider was not successful. I called my previous service provider (Freedom Mobile) and they cannot resend the authorization request, they said that the request must be initiated by Public Mobile.   Can Public M...

May56 by Great Neighbour / Super Voisin
  • 258 Views
  • 1 replies
  • 0 Bravos

Item not found error message

I was messaging with an assistant. But now I can't see their reply. It says item not found. And I can't all the questions I already asked. How can I get into to the thread again?Thanks 

annesaj by Good Citizen / Bon Citoyen
  • 258 Views
  • 5 replies
  • 2 Bravos

Resolved! Two step verification issues

I recently had my cell phone stolen, I am trying to regain access to my account to replace my sim card.  Given there is no customer service  call centre (to my knowledge). I am stuck in an AI loop I don't have access to my email as it is set my phone...

MoosieChoose by Great Neighbour / Super Voisin
  • 214 Views
  • 2 replies
  • 0 Bravos

Phone Numbers

I took a new phone number when I first activated the phone xxxxxxxxxxxxxx.  Afterwards I found out how to keep/change to my old phone number xxxxxxxxxxxxxxxx.  I followed the instructions, but the phone did not respond to the change, I could call. ou...

Resolved! Data being hacked

Hi,every night, after midnight (when I am sound asleep and my phone is on airplane mode and shut completely off), I am losing significant data, according to my usage list.  Every night this happens.  Seems as tho someone is hacking my data somehow?  ...

MrrMrr by Great Neighbour / Super Voisin
  • 419 Views
  • 7 replies
  • 1 Bravos

Data not working

Hello, I've 3GB data add-on to my account today and my data is still not working. Nazneen

Naz7 by Great Neighbour / Super Voisin
  • 143 Views
  • 1 replies
  • 0 Bravos
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