Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am currently in India and I wanted to make changes to my account but I am unable to login into the account due 2FA. I keep getting asked for an OTP but I am unable to receive it as my public mobile sim doesn't have any coverage. What is another way...
Every time I go to look at my rewards all I get is an error. Then when as money is extremely tight I look for the 19$ plan cheaper than I currently have and it's gone. So is the $15 plan. No public mobile says are making plans cheaper well actually t...
I tried to contact you in order to buy more minutes, but your ticketing system would not accept my request, even though I filled out everything. I only have ten minutes remaining this month, and I need to call a government office today. That won't ge...
HelloI canceled my subscription on July 14 however I have been billed for the past two billing cycles (2 times, each $38.42). I didn't use this plan or sim card as it was temporary. Would you please reimburse me for the unused plans and make sure my...
Hey there, so I just tried to make a call and it’s saying I can’t make calls because I don’t have an account. I pay with payment vouchers… so I don’t know.
I am a new subscriber and i just did the sim transfer. Got the sms from fido to approve the transfer. Received email from public mobile that i am all set last night at 10pm.I put in the public mobile sim card, data works but can only dial out. waited...
Hello I just placed an order last night, the SIM has not yet been mailed. I realized that this service will not suit my needs as it is going to be for my children I will need 2 lines and it looks like I am not able to create 2 lines without creating...
My account has been locked for over a year. No one has been able to help me. I just need my account number to cancel.
I am travelling to canada and want to purchase a plan. But i do not have a canadian credit card and the postal code cannot be american zip code. Is there a way to set up my account with an American credit card?
Did an account setup last night, but porting from Fizz failed. I recieved the fizz messages and confirmed the transfer, but received a Public mobile sms indicating my accountID was probably incorrect.. but it was not. I have service with both sims cu...
Hi I was recently in the States but could not access data. My plan includes US. I searched through the Help support to ask about APN setting and it gives instructions to check my APN to show that it says:“Verify the following field match:- APN: S...
Option is here https://www.publicmobile.ca/en/pe/plans?network=ALL&_gl=1*1t9lnw7*_gcl_au*MTkxMTU4MTA4NC4xNzI1MDAwODk5*_ga*NzkyMTgwMTE4LjE3MjUwMDA5MDA.*_ga_5Q4XYYJ879*MTcyNTAwMDg5OS4xLjEuMTcyNTAwMTY3MS4xLjAuMA..But not given me as an option whenever ...
Why cant public mobile have ads that makes subscription low, im talking about 20$ for 30gb
WHY IS THERE ALWAYS AN ISSUE WITH PUBLIC LATELYHELP ME I JABE IMPORTANT PHONE CALLS TO MAKE
Hi tech support,Please for a video or processes/guides on the steps on how to Join Public mobile from other networks. It will be very easy to follow. Last time I did lost a member who couldn't get her number to work with PM and tech support didn't ...
Hello! I currently have two phones with separate phone numbers.Phone No. 1 is with Public Mobile, and it is an iPhone.Phone No. 2 is with Koodo Mobile prepaid. It is on a flip phone.I'd like to transfer the phone number from Koodo Mobile prepaid over...
Hello I cleared my phone now no esim thank you
I used to pay $15/mo plan by available funds, but I got extra chargers every month since July this year.
Does public Mobile have a cost effective plan for travel in US and retaining same phone # for 50 days?Or is it better to buy a temporary SIM card while in US. Mostly used for maps navigation/texting/chats
Does Public Pobile have a function that can be turned on to require the caller to press a button for call to go through, this preventing robo calls ?
I switched offers on July 16. I just paid $43.29 on July 15 and when switching got charged $37.74 twice when I should have had a credit as I just paid
This is so complicated. So I created a new Gmail account for my kid and used this new Gmail account to set up a new public mobile account. my credit card expired, so my public mobile account is now on hold. but Gmail also decided they didn't like my...
Hi everyone, I'm new to the community. Seems like all the plans at public mobile include data, which i don't need. Is there or had there been any plans that just offer talk and text?
I cannot activate my account because my phone is incompatible with esim. But accidentally selected esim when signing up. This is hell. CANCEL MY ACCOUNT. Do it via your backend because your frontend is God awful.
I have 50GB data unlimited calling and texting Canada and US. I am going to Hawaii, will my phone work there. Will I be able to call and text to Canada?
I was in Germany for 6 months and at the time was using a European SIM card but my Canadian number was still receiving messages along with the new number. I returned to Canada and reinserted my Canadian SIM but data doesn’t work at all (0mb used on a...
Hi,How do I activate my account when I already have a sim card through Koodo?
I can't log into my account. I complete the sign in, enter the code but I seem to be on the general page and there is no way I can get to my account with my credit card info, etc.
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