hi @juanitotegra1
if you can login to PM app or My Account, you can pay there, you don't need the 4 digits pin
but if you want to by using *611 , then you need the 4 digits pin, but you need to have access to My Account on the browser. You need to login first, then use this link to reset the 4 digits pin:
https://myaccount.publicmobile.ca/en/account/reset/pin
but if you can login My Account, you can also use this link to pay :
https://myaccount.publicmobile.ca/en/account/payment/funds/card
If you cannot login, but you want to pay to resume or renew service, buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account. This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher
And if you cannot login at all, you will have to ask PM agent to help with the login and then you can make payment. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
