Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi,My credit card has been compromised and therefore was cancelled by the bank. I now need to update my profile with the new credit card info. How do I do this?thx
Hi, I am trying to port my number from public to a telus account. I get the text from Public mobile asking for approval, i text bavk yes, but nothing happens and the telus customer service rep says in thw back end its still waiting for approval. Ive ...
DoI need to cancel with telus mobility or can this happen at your end
2nd month with public mobile, my credit card on file expired and I had to replace it with a new one.When I tried to pay it on my account, this shows While if I check on my account, this is my current plan:It clearly says there promo cycle 1/24. If I ...
I would like to add my husband as a new customer under my account. How do I do that???He is interested in your $35.00 a month for 5G at 40GB. Please adviseDeborah
When I log into my online account, I am unable to see my subscription page and displays this error message: or: This happened in 3 computers (all with Windows 11 with latest updates) and on 3 browsers (Chrome, Firefox, Edge). No VPN and from two loca...
So a family member's plan is increasing from $20/3GB to $24/3GB in April. As they don't use data, I assumed they can just switch to the $20/500MB plan.But that is not listed as a plan option when trying to change the subscription. How do they get bac...
Hello, please help!Details of the question- Person A has the iPhone 15 using physical SIM card and has phone number123- Person B has the iPhone 17 using eSIM and has phone number789Please help on how to swap the two phones that in the end result Pers...
I have set up automatic payments from my account. So why is my service interrupted now? I am having a notification that my subscription was not renewed.I have tried to make a payment from the website but I am being told it cannot be done now, to try...
I have agreed to PM because it was said I can keep my old Phone number. I replied "yes" and just a short time later my phone was life and I could actually phone my cell with my number. Yesterday first, I got Emails from KOODO: We are unable to tran...
Hello Folks, I hope you're doing well. I was hoping to get a complete receipt for my complete 2025 year for tax purposes. Could a public mobile staff member message me about this information privately? Thank you!
I will receive a refund becauseI was charged twice.
How to cancel an account without phone
Anyone know if Cs_agents are on duty? been trying for hours to get hold of them.
U already have a sim and trying to make a switch to PM but the serial number on sim is 20 digits however I can only enter 19 in the app, any suggestions?
Hi,Please reactive my account which has been suspended. I have already update the payment.Thanks.
I've had PM for many years and I bought a new subscription for a new, second phone that I wanted as an esim. PM said an esim would not work- incorrect. So I installed their new Sim and it grabbed the other phone number. I cannot activate the new ac...
How do I change the auto pay renewal date? For example, if I'm currently subscribed for the 15th of the month, how and when do I change that to the first of the month without losing service?
I activated a new SIM yesterday and still unable to receive or make calls or texts. I have tried troubleshooting, toggled airplane on and off, reset network settings and restarted device several times . Pls kindly assist and help.
I bought a number from number barn, it was a land line number. It’s been 5 days and all I can do is make calls and use my data. No messages and no incoming phone calls. Tried lots of things like resetting Network settings, turning off and on, can’t r...
Anybody else in Barry's Bay area without cell phone?March 12th, 10AM.Thanks
I am constantly loosing my mobile data connection. then I have no mobile data for 10-30 mins. This is happening daily.
I am new to PMobile, recently transferred from Fizz. Unfortunately I missed the sms message asking for a transfer confirmation which resulted in a transfer issue. I was able to request the transfer again via the app. I got a confirmation and everythi...
Hi,I'm in Winnipeg and getting a message when making outgoing calls that I may lose service after the 3G shut down. My phone is 5G compatible, but doesn't apper to be VoLTE compatible. Do I need a different phone, a different plan/sim card?I just go ...
Tried just a few hours ago to set up an esim on a Pixel 8 and it would not get service at all. I decided to cancel the re-occurring service and then deleted the sim from my device. I was hoping to receive a confirmation that I cancelled the service a...
removed duplicate thread
I accidentally, puk-locked my sim and I cannot use the phone. I have an account with public mobile. Administration ,please help -urgent! My account email is xxxxxxxxxxxxxxxxxxx and I cannot locked in because I cannot receive massage because of sim lo...
Is anyone else incorrectly being told they have no data remaining on the second day of their billing cycle?My subscription cycle runs from the 10th to the 9th, so my credit card was charged yesterday, March 10th. Today, I got a text message stating I...
I was just looking into this exact question too. I have the exact same plan, when I read the “footnote 2” it says “2. Unlimited Canada-wide minutes include calls made and completed within Canada. Roaming applies outside of Canada. Long distance rate...
Any idea what i should do? Phone work both ways but sms/text are broken.
