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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25960 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37676 Views
  • 185 replies
  • 29 Bravos

Cannot complete activation

Hey, I'm stuck at this point. Downloaded the app then select - log in. then nothing loading. Spent whole evening trying to clear cash updating all apps. Still nothing. Any ideas? 

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EugeneYu by Great Neighbour / Super Voisin
  • 220 Views
  • 3 replies
  • 0 Bravos

Resolved! Stuck attempting to get a subscription plan

HelloIt appears that I'm stuck in a loop while attempting to buy a subscription plan. It appears that I am unable to proceed forward.I get the following error message below, so I tried clicking on "Try Again" and I get repeatedly looped to the same w...

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OptiStreak by Good Citizen / Bon Citoyen
  • 349 Views
  • 4 replies
  • 0 Bravos

Switch phones

is there any way to switch your account from one phone to another phone and also, how does one find out their pin number for their account?

Jonatello81 by Great Neighbour / Super Voisin
  • 256 Views
  • 5 replies
  • 0 Bravos

Points

I have 500 canada wide minutes wont allow me to redeem them

George222 by Great Neighbour / Super Voisin
  • 267 Views
  • 4 replies
  • 0 Bravos

Help! Not Connected to Network?!

I have been having problems sending and receiving texts for the last two days, but previously have always been able to resolve the issue my rebooting my phone. But now texts have completely stopped, and I cannot receive or make phone calls. I am told...

US add on data usage not updating

I'm in USA purchased  add on for data usage in USA (I live in canada) it seems to be working but is not showing the amount of data that I have used on my add on plan 

Treen2 by Great Neighbour / Super Voisin
  • 218 Views
  • 2 replies
  • 0 Bravos

Resolved! Ported number but didn't receive confirmation

I ported my number and set up a new public mobile account but did not receive a confirmatioln of transfer from my current provider.I still have my old SIM in the phone

kbcourtice by Great Neighbour / Super Voisin
  • 360 Views
  • 5 replies
  • 1 Bravos

My phone has been stolen and I can't log in to public mobile

I can't log in to either public mobile or my email account registered with public mobile without my phone.  I'm in a catch 22.  How do I log in to my PM account to cancel by old eSIM and get a new eSIM with my old number?

GHak by Great Neighbour / Super Voisin
  • 375 Views
  • 4 replies
  • 0 Bravos

My phone line was replaced

Hi, I tried to add a 2nd phone number and choose a plan but you replaced my number instead. Now my phone line isn't working.Thank you for getting back to me as soon as possible!

darlev67 by Great Neighbour / Super Voisin
  • 253 Views
  • 3 replies
  • 1 Bravos

Can't log in to account. Can't activate new sim.

It all started well. Logged in, and started the steps to transfer my number to Public. Then the app stopped responding. Tried to log in again, forbidden a1 message. Tried logging in with PC, forbidden and 404 error messages. I have reinstalled the ap...

EyeDunno by Great Neighbour / Super Voisin
  • 205 Views
  • 1 replies
  • 0 Bravos

Issues signing in

I paid for a subscription on sept 7 for my brother but we weren't able to activate it yet.we tried last night but we're unable to sign in. We get the code to his email but we're in a loop. we put the code and the page goes back to sign in page again....

Patj by Great Neighbour / Super Voisin
  • 228 Views
  • 3 replies
  • 0 Bravos

Resolved! Need sim as esim won't work

I purchased a $19 plan yesterday with esim.   Your site said my phone was compatible with esim but when I tried to activate the plan, the phone does not have esim.  How do I get the plan changed to get a sim card for it?

Resolved! I selected a phone number that someone else is using.

The phone number I selected while activating my sim card is being used by someone else. I can make phone calls  but when someone calls me, the other person receives the call not me. Also, I can't send or receive text messages. When I try to login to ...

Nimaa by Great Neighbour / Super Voisin
  • 244 Views
  • 2 replies
  • 0 Bravos

Double charge payment

Can i get a refund on my payment yesterday i did change my subcription and when i check my bank account i got a double charge on my subcription

Dran15 by Great Neighbour / Super Voisin
  • 272 Views
  • 4 replies
  • 0 Bravos

Slow data

I don’t understand how an LTE plan can possibly be this brutal, other than public throttling data and thinking customers won’t notice? No, I’m not out of data…I’ve used 3/50 GB for the month. Yes, I’ve reset my networking settings, restarted the phon...

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bonezz82 by Good Citizen / Bon Citoyen
  • 904 Views
  • 18 replies
  • 0 Bravos

Resolved! Add-ons

I’m currently in the us and am using an esim for data however I’m not able to use my phone to make local calls. If I purchase the US $15 plan from my account will I then be able to make calls?

Ross8 by Great Neighbour / Super Voisin
  • 263 Views
  • 3 replies
  • 0 Bravos

Cannot find my account info after login today

Please see the attached screenshot. I was about to log in and re-subscribe to the plan, but I can’t find my account info anymore; it redirects me to activate a new number. Please help ASAP!

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Avv01186 by Great Neighbour / Super Voisin
  • 290 Views
  • 4 replies
  • 0 Bravos

Resolved! Data

How do I access unlimited data plans?

MasonG59 by Great Neighbour / Super Voisin
  • 344 Views
  • 4 replies
  • 0 Bravos

Resolved! PUK

I just got locked out of my sim. I turned on my phone after taking out the sim card and it says "Locked Sim" I've submitted a ticket, and I'm guessing I now wait. Hell, I didn't even know what a PUK was until 20 mins ago. What on earth is this?!Appre...

LukeJ736 by Great Neighbour / Super Voisin
  • 260 Views
  • 2 replies
  • 0 Bravos

unable to use data

Hi since yesterday Oct 11, I am unable to use any data. Can you fix the issue as the issue still present today on Oct 12

moeghafoor by Great Neighbour / Super Voisin
  • 298 Views
  • 4 replies
  • 1 Bravos

Send pics text

When I was in the USA it seemed to take quite a while to send text messages with pictures I am back home in Canada and it is still taking forever for my pictures to get sent is there something that I am missing

Cone by Good Citizen / Bon Citoyen
  • 302 Views
  • 4 replies
  • 0 Bravos

Having activation trouble

I made my account, subscribed and downloaded the E-sim. My phone is still on the old network.I put my old phone number in when subscribing, and my cc has been charged already. I'm not sure whats wrong.

Ivs by Great Neighbour / Super Voisin
  • 220 Views
  • 3 replies
  • 0 Bravos

How to request a security code?

Hi- an agent suggested that I request a security code on the website to change my options for verification - how to switch it from sending a text verification code to sending an email verification code. any suggestions on how to find it?

rachiefitz3 by Great Neighbour / Super Voisin
  • 309 Views
  • 4 replies
  • 0 Bravos

Resolved! Monthly biil?

My friend is wondering if a monthly bill is sent out via email, text, or other means. Thanks for the replies

andy889 by Good Citizen / Bon Citoyen
  • 208 Views
  • 1 replies
  • 0 Bravos

Not resolved network issue

I cannot get cellular data at all with new esim. All setup was correct except now it is not working. please help. 

Bojan1233447 by Great Neighbour / Super Voisin
  • 194 Views
  • 2 replies
  • 0 Bravos

error transferring number

Hi, I tried transferring the number from Freedom Mobile. I can call out but not text and incoming calls goes to voice mail.I tried  submitting a support ticket but the support app generates an error.Thanks jim

teresa999 by Great Neighbour / Super Voisin
  • 145 Views
  • 1 replies
  • 0 Bravos
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