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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! not receive incoming calls

This is my first day with Public Mobile. So far it is working well. But I notice I am not receiving incoming calls. Not sure what else I can try other than reboot the phone. Please help

No service with two days

I've talked to multiple agents. I've reset my network settings. Apparently it's been escalated and now they're closing it because they think it's fixed. Nothing has been done. No calls or data

Problem connecting

Hello,I cannot connect to the Internet and cannot receive phone calls or texts. No Network.

Re: VoLTE option is gone when using Public Mobile SIM

Ladie1, I am going to be buying the 4g plan for $35 for my Samsung S20fe5g. So I will be driving down to Florida from Toronto either by way of Peace Bridge (Fort Erie) or the Ambassador Bridge (Windsor) on January 2025. Do you know if the phone will...

Email address

Does public mobile also let you use an email address?

Resolved! Subscription pause and renewal

If I unsubscribe my account in order to pause it for 2 months, will it automatically subscribe me back to my old plan when I re subscribe, and will I retain my previous bonuses, rewards, etc? Thanks Rob

forbidden A1 error

My friend who is also with Public Mobile user has not been able to sign into his account for over a week. He keeps getting "forbidden A1" error code. Is there anyway for you to help him? Thanks.

unable to access my public 3g account

i was upgrading to 5g using one of the promotions available from public i thought that a new sim card was required so i as i am challenged by cell phones i figured i would have to use a new cell phone number is this true i want to keep my old numbe...

Service Not Working

Just want my phone working

Cannot call out to wife's phone

Cannot call my wife's phone, another public mobile customer but I can call my home phone no problem. My cell number is not blocked on her phone. She can call my cell from hers. What could be the problem. Both accounts are in good standing. Just a gli...

Resolved! prepaid credit card payment

I am trying to pay for my account with a prepaid visa that i received as a gift. I have been trying all afternoon to get this transaction completed and it keeps getting declined. I went to the website of the credit gift card and there is no where fo...

excessive data usage recorded

Anyone else have this problem since Oct 2024? Uploads are resulting in quadrupling of file size. 2.95GB YouTube upload recorded as 12.4GB. 5pg document recorded as 1.4GB. Can't get pas Public's AI gate keeper. Useless Telus system.

Refunds

I joined Public Mobile on Nov 14th and never had use of my phone. On Nov 15th I went back to my previous provider because the problems just continued and you can't talk to anyone. Under the consumer bill of rights in Alberta, I have 10 days to canc...

Still no service and can't access my account

I have had no service since yesterday morning and I can't access my account on anything including the app. Support has not helped at all

Cannot log in to my account

Hi,I do not have access to my phone or to my account. I have changed my password twice and after the amount of time stated on the email that I can try again, nothing happens.

Updated payment card no network

I had to update my card and now no calls or text for over an hour

Address change problems

I tried to change my home address. Unfortunately, the program gave me an "invalid address" message. Any suggestion on how to change addresses

SIM card not valid, prior to 90 days since last use

I was a way for a number of months (but less than 90 days), and didn't renew subscription. Now I am asked to activate an account which is new. To activate an account I am to provide my SIM card number. When I enter, it says it is invalid. I am trying...

New subscriber data question

Started my plan yesterday. Have only been at home using my home internet but when I looked at usage in my data settings it is changing. When I look at my subscription in public mobile app. It says 0 usage for data. Could the data usage shown in my se...

Can't receive or make phone calls again, how to fix it asap?

I can't receive or make phone calls again, please fix it asap.

No cellular data options for US roaming

I assumed my US-Canada plan would allow my data to work in the US. Calls work, but no data/texts and there are no cellular data options to turn on roaming in the settings. What am I doing wrong here?

Resolved! Mobile App login issue

I'm able to login in the web browser, but not in the mobile app

I would like to talk to someone

I would like to talk to someone about a phone plan

Full week with no services working

Hi,I signed up for public on Saturday Nov. 9th. As of today, still no services working. I cannot make or receive voice calls, cannot send or receive SMS/iMessage. I have submitted 4 tickets regarding this - last response was Tuesday. The response re...

roaming in niquaragau

I cannot seem to find any info that tells me my phone will or will not work when I use it in Niquaragau , thank you !

My account

added $30 add-on for 3 gig data, it says it is there and they took the money. it says i am using the data but i don't have the internet. How do I get it working it has been over 30 hours

Resolved! Phones

people are getting a "not available" message when trying to.reach me today. I have rebooted twice....same msg...any other suggestions to resolve?

Not a public mobil user now, but need the old phone bills.

Hi, I was using public mobil for years, not using it now. But I need my old phone bills. I have tried to log in my account and it keeps ask me to pick up the subscription and finish all the steps. There is no way for the former user to log in their a...

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