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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Co

Bought new phone and eSIM. Never got QR code and can’t activate my eSIM .

Is Online Education is a game changer now?

New Phone Issues. So old phone died. Bought a new one. Cannot purchase from Google play as it needs

So old phone died. Bought a new one. Cannot purchase from Google play as it needs 2 factor auth.Cant create a New Google play account or New Gmail account both need two factor auth.Id really like to contiue to use yur services but this sucks. I cant ...

USA adds on

Hi I mistakenly purchased USA adds on today infact I already had Canada, USA Mexico roaming in my current subscription plan. Is their a possibility you can cancel my USA adds on ? Because that add on already applied but I haven't using it and alr...

USA adds on

Duplicated thread

Resolved! port a number to replace existing PM number

I want to port my Bell number into my existing PM account and replace my current number. How do I do this without creating a second line?

Change Email on Account

How do I change the email associated with my account?

App not letting me log in for months

I keep getting the error “something went wrong. Please try again later”I’ve reset my password, deleted and re downloaded the app, updated my phone. Nothing works. I can only log in on the browser

I transfered number from koodo

When I signed up with PM, I obtained a new number from PM then I transferred previous number from koodo.All working good, except when PM sends me texts to login to my PM account, it sends codes to my original number what PM gave me at the beginning. ...

Call Error

Is anyone else experiencing an issue where the first outgoing call is cut off immediately, but the second attempt connects without any problems?It doesn't happen every time, but it’s frequent enough to be frustrating. Let me know if there is a fix fo...

My LTE is significantly Faster then my 5g.

I have switched my phone back and forth between 5G and LTE and I get significantly faster speeds from LTE. I switched to public as it advertised 5G for a decent price. I made sure my address is in the coverage zone on the public mobile app. I just ha...

Number Transfer Still Not Successful After Multiple Requests

Hi, I’ve already requested the number transfer multiple times and replied YES to the authorization text each time. The transfer still isn’t successful. I still can’t properly receive calls/texts. Could you please check the port status and escalate it...

Transferring esim from broken phone, now have a second subscription.

Hi, I tried transferring esim from broken phone, now have another subscription. It seemed the only option after the instructions said log in and buy a new eSIM. I logged in on my home computer, not my "new" phone, because I had used a Google-generate...

Incoming text and calls don’t work

signed up yesterday for a new phone line, I can make outgoing calls but when someone calls my number another dude answers and he says he’s had the same number that I have on my new phone line? How does this happen? Why would public mobile give me an ...

Purchased Sim wont load up for use amdnwhem I try to toggle esims off and on nothing happens

I purchasd and new esm and it won't show up when I try to add, it just keeps spitting around like it's loading up. But won't do anything and the other option which is through the app, where it says to activate an esim, which I need to do to access my...

Can you please cancel and refund this account. We no longer need the activation.

Hi,We made a mistake and no longer need this account. Please cancel and provide a refund.

No outgoing rings when I place a call

HelloWhen I call someone, there is no ring back to let me know my call is placed, and I have to wait to hear someone answering to confirm my call is going. how to get the ring back? By searching, I found out I am supposed to enable voLTE but that op...

Resolved! Visa Credit Card Won't Validate

I switched over to a new Visa credit card and have tried to update my payment details to switch it over. It keeps telling me that the credit card failed to validate. I have tried changing it through the app, default browser, and in incognito mode. I ...

why has my account been place on hold a mo

In march I paid for 3 months service. Today they cut my service. WHY??

Resolved! Authenticator without working sim card

My Public sim card stopped working... I am unable to do any of the 2-factor authenticator because i am not able to receive the code via message. Is there a different way?

Plan renewed data didnt

I renewed my plan three days ago but my data did not renew

Resolved! No network at all need support

Public mobile When it works it's greatWhen you need help it sucks I created a support request and one day I might get a response Looks like my phone has stopped connecting to the public mobile network in the last 24hI checked my profile Payment is up...

1-800 numbers not working

restarted phone and ive done all the quick tips.. I cant dial a 1800 or 1866 number.

Request for Refund and Immediate Account Cancellation

That usually happens when pasted formatting carries hidden HTML. Try copying this plain-text version:Hello,My name is Bernardo Teixeira. I previously had a Public Mobile account associated with this email address: [email protected] cancelled m...

Phone number change not working

I changed my phone number on the app. My profile shows the change. My phone however still shows the old number. It's been several days now since I made the change. I've tried powering the phone on and off, removing the SIM... Don't know. Phone...

Activation sim.

Good afternoon, I am trying to activate my sim card, I can login from my computer at work ( currently ) by when I try to login from my phone with the same email and password it tells me my email is invalid?

New phone and my sim doesn’t tranfer

Hi, I got a new phone but my SIM card doesn’t transfer over to it. How do I transfer the SIM card to keep my same number as my old phone

transfer phone number

I want to transfer my PM phone number to Koodo.

Resolved! Changed number

Hi there In just a few clicks, I changed my number from 873 to 647 in the Public Mobile app. Everything still looks completely connected to my old my phone number, though. Are there any steps or things I should do to help switch over??thanks

I am strangely getting a new rate when try to renew my plan

I got the 50% off promo plan earlier this year. However, when I attempted to renew it this afternoon after not doing any renewals for the last couple of months, the 50% discount no longer appears even though the promotion is for 24 months. Can someon...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Co

Is Online Education is a game changer now?

New Phone Issues. So old phone died. Bought a new one. Cannot purchase from Google play as it needs

USA adds on

USA adds on

Resolved! port a number to replace existing PM number

Change Email on Account

App not letting me log in for months

I transfered number from koodo

Call Error

My LTE is significantly Faster then my 5g.

Number Transfer Still Not Successful After Multiple Requests

Transferring esim from broken phone, now have a second subscription.

Incoming text and calls don’t work

Purchased Sim wont load up for use amdnwhem I try to toggle esims off and on nothing happens

Can you please cancel and refund this account. We no longer need the activation.

No outgoing rings when I place a call

Resolved! Visa Credit Card Won't Validate

why has my account been place on hold a mo

Resolved! Authenticator without working sim card

Plan renewed data didnt

Resolved! No network at all need support

1-800 numbers not working

Request for Refund and Immediate Account Cancellation

Phone number change not working

Activation sim.

New phone and my sim doesn’t tranfer

transfer phone number

Resolved! Changed number

I am strangely getting a new rate when try to renew my plan

change email

Unexpected & unwanted phone number change

not getting incoming calls

Public Mobile has blocked a number I need to recei...

cannot login on app