Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm unable to complete my account activation because my current phone number could not be transferred.
Not able to receive calls. People calling me get a call cannot be completed at this time. I can call out, send and receive text and data works.Only Incoming calls do not work. I have an esim activated a few days ago.
Asking for a PUK code
I have been trying to activate my new account with Public Mobile but I haven't had success. It will start the activation and then it prompts "activation unsuccessful contact customer service." I'm then sent to a bot that tells me to enter a ticket b...
I have received a message from Public Mobile saying that my cell phone (number) will be affected by the subject transition. I currently have Samsung S10e and my subscription with PB is: $75 per 90 Days, with 60GB Canada wide & 4G speed up to 100 Mbps...
I bought the eSIM three times, and it activated, but there is no network connection on it, and it’s been more than 3 hours. What should I do now??
Hi, I have unsubscribed and my service is on hold.Please remove/delete the credit card payment method from my Public Mobile account and confirm that no further payments will be taken.Thank you.
How can I find my account number?
Can you please tell me if there’s anything I need to do as I’m going to Jamaica on Friday for a week
I am retiring and would like to downgrade my existing plan, but the $25 plan does not show as an option on my "change subscription" screen.
Trying to add my prepay so I can get 10 dollars off a month ...it will not allow me to select it and sign it ....I'm looking for the advertising add that I saw .... pre pay 10 or 20 off a month for 2 years and more data ...its like pulling teeth with...
I have a Samsung S23 and according to the IME1# it is compatible. I continue to receive messages as if l have a 3g phone and my next billing invoice states the same. I upgraded my phone as a result of the 3g change. How come Public Mobile is not reco...
I have a Google pixel 5 and checked IMEI to see if compatible on PM network and it is. When I am in the city everything works great. When I am at the cottage dropped calls or no connection to make calls. Someone said I should connect with volte ho...
I need help for subscription
Has anyone else received a similar text recently from PM stating the following:"We have an important network reminder which affects this phone number ***-***-****.As we transition to more advanced wireless technology, our 3G network will be retired s...
The referal discount was not applied to bill
Hi,I forgot my registered email address. I tried using the "forgot email" link, but I am not receiving the SMS verification code. What should I do?Please help. Thank you!
I received a text message Fri June 12th 2026 from 5474 saying "Public Mobile here. Summer plans call for more data. From road trips to game days, stay connected throughout the season. Don't miss out on these limited time offers on 4G Canada-wide plan...
i have data still available but i can t connect to the internet.Please HEELPPPPPP
Hi I see an offer when I’m logged into my account to use the code pmdata10, but when I click on “redeem now” it doesn’t work… how can I make it work?
Hi everyone, I had a phone line with Public Mobile, but I traveled abroad for about 4 months. Before leaving, I suspended my line, knowing that suspensions are only allowed for up to 90 days. Unfortunately, I completely forgot about it while I was aw...
I tried to set up an account on my son's phone, but did it in error on my phone. I deleted the esim from my phone and now I can't use it on his without 2-step verification, which will only send a text through to his number, there is no option to send...
My tickets wont submit, the ai bot is useless, everytime i try to talk to a human being im looped around. Please help me
Sandra (CSA) I just had my purse returned to me with my phone inside. These kind and honest people found my purse in a parking lot, and I suspect that someone saw them taking my purse so they dropped it and ran. It is so hard to believe that their...
Hello, I have added funds to my account but it won't reactivate my number, i need help.
I am struggling to install a new esim on the new phone. The phone will not let me pass the page where I have to connect to a mobile network and it says to scan a QR code.... So how do I get that QR code or get the new e Sim installed please?
Previous carrier is still on my iphone 17e as Primary. Cellular Data is Public. I can not text SMS to android phones but I receive. All settings on the phone are correct.
I got a text message from 479-9 claiming to be PUBLIC MOBILE asking me to reply YES to authorize porting my number to a different service provider - and ti reply with No to stop the porting I did not initiate a service provider porting so i initially...
