Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Public Mobile Team,I recently switched from physical SIM card to eSIM by following the steps in Public Mobile app. Everything is working now. For the eSIM purchase cost ($5+tax), will that be reimbursed because I'm an existing Public Mobile cus...
I have changed my cell phone number and public mobile app. But I don’t think my new phone number has taken affect after power cycling. My phone
Please help port my number next 90 min
Hello community!I have a question that I would love some clarity on. Anyone with a similar experience please let me know what is my best course of action. So, long story short, I am travelling out of the service zone for 1.5 months. It feels like a w...
Has anyone seen this subscription offered recently? I joined PM in the spring of 2025 on this deal, which I am very happy with. I figured this deal would show up again, but since then, the best I have seen is $40 for the same amount of data and cover...
I used up my data, bought extra add-on but still unable to use data. what was wrong?
When I attempt to call a local number it says I have used all my minutes! This is despite being on an unlimited provincial plan. I have reset phone, network settings are fine, checked TCL Flip is on VoLTE white list, see LTE and bars for strong sig...
Trying to get someone to help me. Have gone online many times to just be sent in circles on every link that does nothing. Submitted a ticket with no response.Im being charged many months on my old online Sim card account when it was supposed to be ca...
I paid for this month and next, why does it say I didn't?
I’m trying to port my number from Speakout to Public Mobile When I have Public mobile my EMEI number I gave them my IMEI1 number but when I contacted Speskout they were using my IMEI2 number. I’m not sure how I was supposed to know that. Luckily Sp...
I receive my EverSafe confirmation code, but there is no “Confirm” button on the screen, so I can’t access my account.
My device was stolen. I can't log in into my account because the security code is send to the stolen device. How can I get access to my account to put my service in hold until the issue is resolved? Need help ASAP. Please and thank you.
Hello,Will Public be offering the Wi-Fi calling feature in the near future?With thanks,Kevyb87
Hi,I have paid for the subscripition but I am unable to activate an eSim after multiple attempts.Please help.
There is a scam caller calling me everyday and even tho i blocked the number, he leave message in my voice message inbox18667425318 By the way, i dont like the support on public mobile .. cant ralk to a real perosn..
I’ve gotten messages that I’ve used 75% and 95% of my data when I actually use very little. When I looked up my usage, it was saying that I was using data in the middle of the night when I am sleeping and when i am connected to wifi. Is that a glitch...
I’m trying to switch from Speakout to Public Mobile, I can phone out on Public Mobile but incoming coming calls still seem to be going Speakout because I’m getting a message that my voicemail is not set up and I did set it up on public mobile. I’m...
I tried to activate service today and it says to contact Public Mobile, eSIM unable to be activated
Trying to get esim installed on new phone. Going from a physical one to new esim. It says it is unable to work and to contact public mobile
I am on longer client at Public mobil and my Visa has Been charge twice the 4th if sept ans 4th if october
I can text and use data but cant call or receive calls,
I can receive text messages from everyone except Public Mobile? What is wrong with my setting?
I switched to a Can US Mex plan yesterday. I'm now in US and my data isnt working until I switched on roaming but I got a notice that this attracts extra charges. Please can you help clarify
I was charged an extra charge way back in April 2025.Usually I have 3 charges on my Master cars bill. In April I was charged 4 times$30.51 + $28.25 + $30.51 + $28. 25I would like to know why?
I've been having a horrible time setting my new mobile account and even a worse one trying to cancel it. I dont want to proceed with this anymore. Could you please contact me with a real person to help me cancel my subscription and getting a refund.
I was charged twice in July, why?
I am trying to switch to public mobile - I did the activation process but at the end it says my subscription wasn’t able to be activated
I cannot log into my account. I have been on the same plan for 5 years now, and only logged into my account when I started it. It doesn’t recognize any email I’ve had, and the chat bots are useless, as they require signing in. I just wish someone cou...
