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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2087 Views
  • 19 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17569 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28625 Views
  • 184 replies
  • 27 Bravos

Increase of more than $6 per month without notice

So I did not agree to have my monthly bill increased by $6 per month, and wasn't notified of this outrageous amount. This in of itself is enough to make me switch to another provider, which i will be researching today. Imagine telling customers that ...

Louise57 by Great Neighbour / Super Voisin
  • 493 Views
  • 10 replies
  • 2 Bravos

New user cannot receive calls

Hi, posting on behalf of a referral. They just switched to public yesterday afternoon and can make calls but when people call them it goes straight to voicemail 

nicole181 by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

Removing Credit Card from Account

Since there is no longer a financial perk to auto-pay, I am considering removing my credit card from my account and managing my payments via voucher topups, but I have since discovered that you don't seem to be able to do so! You can only replace it ...

Gonzo2 by Good Citizen / Bon Citoyen
  • 283 Views
  • 4 replies
  • 1 Bravos

Can’t Login

Hi folks,I’m trying to help my parents activate their new public mobile account. They’re trying to log in to their new account, but we’re stuck at the two factor authentication. It says they’re texting a code, but the phone number isn’t set up yet. T...

Jenner176 by Great Neighbour / Super Voisin
  • 368 Views
  • 8 replies
  • 0 Bravos

@Yummy needs assistance or explanation

Since Monday ALL posts Yummy makes end up inhttps://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejectedEven simplest post like 'test' ended up there.What is going on? Did Yummy did something against the Public Mobile rules?...

Meow by Mayor / Maire
  • 644 Views
  • 13 replies
  • 1 Bravos

Answering machine messages

I usually am unable to listen to my messages. While I am typing in my password, there is a beep that says it is invalid. I have tried setting new passwords. What is my next step?

Mariley by Great Neighbour / Super Voisin
  • 96 Views
  • 1 replies
  • 0 Bravos

Resolved! Anniversary

What happened to my yearly anniversary discount?  Been here for many years.My previous monthly renewal is now more than double.  What am I missing?Was automatically applied.  Now saying I do not have enough to lower bill.  Also, points showing only a...

Kered31 by Great Neighbour / Super Voisin
  • 399 Views
  • 8 replies
  • 2 Bravos

90 days subscription, not showing in account

Hi I've just change my subscription to the 90 days with 60gig. My account is still showing my old subscription of 1gig. So i don't know my data consumption (i see 1gig used this month) . However, i see the renewal date is in 90 days. 

Gagnon0795 by Good Citizen / Bon Citoyen
  • 333 Views
  • 12 replies
  • 0 Bravos

Resolved! Number Porting and Subscription Pause

I am travelling to another country for six months and want to keep my current phone number for when I return to Canada. I know I can only pause my subscription for 90 days. I have another phone (Rogers) which I use for work. Is it possible to transfe...

Mi-CMC by Great Neighbour / Super Voisin
  • 219 Views
  • 3 replies
  • 0 Bravos

Someone is using my cell number

I checked my phone call and data usage. I find that someone is making calls that I do not recognise using my account. Can this be traced and corrected? If I don't get this corrected, I must cancel my account.

AngeloCaldana by Great Neighbour / Super Voisin
  • 153 Views
  • 1 replies
  • 0 Bravos

Resolved! mobile data limit reached

pay for 1 gig, shows i have 273 MB left? also have a bonus 30 GB that i have not ever used, got the mobile data limit reached message two days ago and have no access?

hohawk by Good Citizen / Bon Citoyen
  • 195 Views
  • 2 replies
  • 1 Bravos

Resolved! US Addon

US Addon data not working for my samsung flip 4 as well as my wife's iPhone 12. I have the 15 day addon and tried both manual and auto connect to the carriers.

Lu1969 by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Public Mobile App Login Issue

Hello, Is anyone else having issues trying to login to their account on the public mobile app?I keep trying to login and keep getting kicked out.  

Omni24 by Great Neighbour / Super Voisin
  • 259 Views
  • 4 replies
  • 0 Bravos

Resolved! $34 for 50gb offer

I decided to change my subscription to the $34 for 50gb offer before it was ended. When changing it, I was given the offer to wait until the next renewal or have it change immediately. I decided to wait until renewal so I could finish up some data bu...

Mandy03 by Great Neighbour / Super Voisin
  • 315 Views
  • 5 replies
  • 0 Bravos

Resolved! Renewing an expired deprecated plan

Just curious what happens if I let my old $15 100min 3G plan expire or suspend it for a month. Since the plan is no longer offered, would I be forced to pick a new plan on renewing? What happens to my referral credits? Do they get deleted?

smurfit by Great Citizen / Super Citoyen
  • 265 Views
  • 6 replies
  • 1 Bravos

Deleted

Deleted

Ninah by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

Billing reminders

Reminder for billingI never get email or texts when my bill goes through. Is it possible to set up billing reminders? I'd love to get a heads up, even a text that my card got charged.

Y4J259 by Model Citizen / Citoyen Modèle
  • 177 Views
  • 4 replies
  • 0 Bravos

Resolved! Reward

Why I didn’t get my reward this month as usual? I am a Public Mobile client more than 5 years and I didn’t change my subscription this month

Gigi2023 by Great Neighbour / Super Voisin
  • 200 Views
  • 2 replies
  • 0 Bravos

Resolved! Available phone numbers

Anyone know if you can request a specific phone number or can you only scroll through the list of numbers

JennjennD by Good Citizen / Bon Citoyen
  • 571 Views
  • 16 replies
  • 0 Bravos

How to get a better deal?

With the new pricing structure, my bill more than doubled? Are there better deals out there?

Doggie by Great Neighbour / Super Voisin
  • 427 Views
  • 10 replies
  • 0 Bravos

Resolved! News plans - from 30-day plans to monthly plans?

Hi, I am looking at switching plans now that the loyalty program is off. I am getting this right: plans are now billed monthly instead of every 30 days like my old plan?

THG by Good Citizen / Bon Citoyen
  • 301 Views
  • 3 replies
  • 0 Bravos

dropped calls

I have had six dropped calls today.  This is getting very tiresome.  I have had this problem for a long time and thought it might be because someone is using their car phone but it seems that nobody was travelling on any of the six calls dropped toda...

droppedcalls by Great Neighbour / Super Voisin
  • 330 Views
  • 6 replies
  • 2 Bravos

Refund

How do I get a refund like been trynna figure it out now for like n hour n I hate this service worst thing 2 deal with n they don't even have a  hotline 

Loganpetarts by Great Neighbour / Super Voisin
  • 134 Views
  • 1 replies
  • 0 Bravos

sim card

I tried my public mobile sim card in another phone. It wants an unlock pin. What do I do?

Donnnn by Great Neighbour / Super Voisin
  • 230 Views
  • 5 replies
  • 0 Bravos
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