Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Ive activated my Sim and am getting the message insufficient balance while I got the email confirmation ive re activated my account.
Need help with switching over from Koodo to Public Mobile. I was instructed to choose a new number temporarily so you could do the switch over. I did that on Thursday and I’m not switched over yet. Can someone please contact me.
I just bought minutes to call from Canada to Colombia. When I dial the number it says 11b1 your call cannot be completed. What do I do?
Hello Public Mobile,Would you consider to re-evalute my price of my current plan? Been a customer to Public Mobile for so many years. Interested if you would change the price of my current plan to $15.00 flat including taxes. Regards, Mark xxxxxxxxx...
I have a physical SIM with PM. I just added a secondary eSIM and now I want to port a number from another provider to the eSIM. How do I do this while ensuring the number for my physical SIM with PM isn’t replaced?
Hello I don’t have access to my phone number only my email and I need to connect to my account what can I do. Thanks
Google pixel 8, rebooted, suddenly no cellular and no SIM. I had a physical bell sim and a Public Mobile eSim, both gone.
Is it possible to get transcript of text messages via email?
What do I do?
My credit card number changed and missed a payment. I want to give my new card number and continue my service.
Anyone else having issues logging into their account or app?
Hi,I just wanted to share some feedback about a poor system design I recently experienced.I had a 'plan' sitting in my cart, which I wasn’t intending to pay for right away. My number was intentionally suspended for a few months (up to 90 days), and I...
Hi,My Public Mobile account says I've used most of my data, but my daily usage shows almost no data used.Is something not being recorded? Is there anything I can do about this?
I am trying to switch to a new phone and switch my esim. The email that i got doesnt have the qr code.
Was there a loss of service from Public Mobile on Friday, April 18th, 2025. I did not receive any phone calls that day and I am wondering why.
I subscribed international call and I tried to call a couple of outgoing calls but it doesn’t work
I tried to port my number from Public Mobile to another service provider but I was unsuccessful. I want to request to port my number again. How do I do this?
Hello, I joined a few months ago using a referral code, but my referred has not received any monthly points, nor have I received the 10 point credit.
I don't remember which email address I used for my account. I need to update my card information. Please help. Thanks
Is anyone else experiencing difficulties changing subscriptions? I found better ones in my account that I can switch to, and I intend to switch to them. However, when I try to do that online, it takes forever to process. When I try to do that on the ...
on April 12th i payed 33.90 for March.the reason i pre paid is Subscription will renew on Apr 25, 2025.And i get my pension deposited on the 28.while i still had money in my bank i decided to pre pay for March.I'm switching to Bell Mobility .So id li...
But charged the monthly subscription in advanced without giving $10discount for auto payment
I'm moving from BC to Saskatchewan is there any changes I need to do edited by computergeek541: changed category label from "community" (discussion is unrelated to issues about using this Community website)
I have paid for a subscription but am unable to login on the app to complete sign up and transfer of number.
I am currently terminally ill. I am making out my Power of Attorney and Will documents for when I eventually die. I need to know how the person who will be my Executor will eventually cancel my account when I am no more. What is the procedure to canc...
I have already been charged and paid for the month. My account still has not been transferred over from my original service provider @CS_Agent
I tried to activate my new SIM and to port my number over from my existing provider, Telus. I provided all information required and got this error which didn't specify what went wrong. Can someone help?
I made an extra payment does that mean I've paid for 2 months?
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