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Billing

Why was I double charged 

What is the Number of my Precious SIM card???

Hello Guys,I need some of your help. My cell phone was stolen during the trip to Cuba. I have purchased a new phone and new SIM card in Canada and have changed the SIM card number at my profile. Unfortunately, I haven’t reported my old SIM as stolen....

Credit Card Won't Update??

My credit card just expired and my plan is now suspended. I tried updating the credit card, but it says, "notAbleToProcessRequest"Can you help me please. Thank you.

Outgoing calls not made by me

There's an outgoing calls 1(647)580-4001 which are not made by me. What's this number  edited by computergeek541: changed category (discussion isn't related to phone hardware)

I need to change my esim card to my new phone and it's saying contact provider

Contact me since you clearly won't let me contact you. I'm about to switch providers cause of the hopes you're making me jump through.

Can't get into My Account web page to login

I can't get into My Account page to login, only see the 5G plan promotions. Please help.

Error when trying to update credit card information

Hi, my credit card expires this month. When I try to update the information with my new card, I get the error notAbleToProcessRequest. Same result when trying on two differen devices.

Re: Cant receive incoming calls

Can I get that  porting team number. Please

They keep asking me to resume activation.

I've been using Public Mobile since 2019, but it keeps asking me to resume activation. Honestly, I'd like to change my plan, but I don't know how to do that in this situation.

Sim Card

My sim card does not work with my new phone, I wonder if you could send me a new one? My cell no. is (###) ###-####. Many thanks.

Request for Help – SIM Card Cannot Register on Network

Hello,I am writing to request assistance with my Public Mobile SIM card.My SIM card was previously working in my old phone, but that phone recently stopped working. I moved the SIM card into a new phone, however it has been unable to connect to the n...

Account cancellation

Good day, I'd like my account cancelled immediately.

I canceled my subscription today. Can I get a refund?

Billing

Could you send me my phone bills please thanks

Voice-mail

How do we get a notice(indicator) that there is voice-mail ?

Cell Phone

I signed up for Public Mobility on Thursday, February 26th.  I cannot call out on my cell phone.

Cancel account mar2/2026

Pls cancel my account mar2/26

Unable to make Calls - ! mark for service

Trying to figure this out.  Bought a new phone and currently having no access to calls except emergency calls.  There's a "!" mark where it would show cellular service and the phone was on the list to be a compatible phone.  Moto G Play (2024).  It w...

how to make a payment to activate phone auto pay failed

need phone to work please

1 month account

Can I purchase only an account for only 1 month without renewal?    I want to add a second line with mexico coverage for a trip.  

US data Add on not working.

I bought the $15 US Talk/text ads on for data while in the US but it’s not working. I want to be able to use data while away from wifi. Troubleshooting steps don’t work. Did I buy the wrong add-in?

1-800 numbers

We are not able to call any numbers with 1800 or 1-866is there a solution

More data than my actual usage

Hi everyone, My billing cycle started on February 22nd, which is only a week ago. My account shows that I've already used up 10GB. This makes no sense because when I looked in my usage history, my usage fluctuates between 22MB and 300 MB.  10GB as my...