Can't receive or make phone calls again, how to fix it asap?

[GCH1]

I can't receive or make phone calls again, please fix it asap.

[hTideGnow]

hi @Me29 

so , you are @GCH1 ?

A8 should be compatible and should not have problem.  Did you submit a ticket with PM support agent and ask them to refresh your account?

But since the sim card works on another phone, it makes me think it is more a device problem

[Me29]

samsung galaxy A8

[hTideGnow]

HI @GCH1 

what phone you have?

[GCH1]

I can't make and receive calls. When I insert my SIM card into another phone, it works. When I insert another SIM Card with another carrier, I can make and receive phone calls. So, it seems PM issue.

[Me29]

Thank you 

[hTideGnow]

hi @Me29 

you should ask support agent to check and refresh the account 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@Me29  So it’s account issue or you need new sim and you said you submitted a ticket so keep n eye on your community inbox for supports reply or 

you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Me29]

I also couldn't make calls most of the day yesterday, but last evening it worked. Now again I cant make calls

[Me29]

I tried my sim in his phone. No luck 

[Handy1]

@Me29  Can you try his SIM card in your phone ? And you sim in his phone ? Will help to determine if it’s account related or device issue 

[Me29]

Thanks I've done literally everything you suggest. It cant be an outrage because my bf uses the same carrier and his phone works

[Handy1]

@GCH1 can you confirm your account is active and not suspended? Try rebooting the phone or reset network settings . If possible can you try sim card in another phone to test ? Can also try phone set to 3G and see if the helps for voice 
also check 

Outage map in your area:

https://istheservicedowncanada.com/

if account is active and there’s no outage in your area and rebooting device or reset network settings doesn’t help 

please 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @GCH1 

data works? you sure account active?

Reboot your phone and Reset All Networks  might help

if not, you really need support to help, you can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage