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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Region locked on my phone

Hiya I have just moved from the uk to Toronto and am trying to set up a phone plan with public mobile but I am struggling to download the app as I cannot change my App Store region without a Canadian number which I can’t get without activating a sim ...

Resolved! Another subscription and physical sim card

Hello,I currently have a subscription for my iphone with public mobile.I would like to subscribe my 2nd phone and get physical sim card. Am i allowed to do this?Also is it possible to get the subscription and use my home phone number. Thank YOU, Nash...

International roaming? Wifi calling?

Now that Koodo and Fido both offer 5g, what are the chances that PM steps up their game to be more competitive by offering wifi calling and international roaming (beyond USA and Mexico)?

Trying to sign into self service in a web browser. Is it down right now?

Is self service down right now via web browser?

Can't access my account

I need to change my credit card info, but your home page says you're down for maintenance for February, however it's now mid March. Please tell me how to get into my account so I do not lose service. Thank you.

app not working, website not working, chatbot not working, no option to get in touch with humans?

i am unable to view my data usage anywhere on this website. everything takes me back to the main page that says i won’t be able to view my account during a period in february, clearly confused thinking it still applies. then i download the app, which...

Accessing "My Account" to change credit card - won't let me

Hi folks, I've tried five times to get to "my account" after signing in and I get a message about "our services are being upgraded" so come back later. But the dates they mention for upgrading are in the PAST so why can't I access "my account"? I M...

Trying to switch 3 family members from Fido to Public Mobile to get deals ending but app is down

I'm an existing PM customer, but I'm trying to switch 3 more family members from Fido to PM to get the deals that end tonight, but the app says it's in maintenance mode and I seem unable to switch it. Is there a way to extend the deals because the a...

I’m in Mexico I can’t get data

I have iPhone 13. I don’t know how to activate my data here in Mexico. Pls help

Can't login or create a ticket

I need my account number so I can port my current number to a new network, but I can't log in to my account due to maintenance and because of maintenance I also can't create a ticket. The maintenance message says February but we're in March so has th...

Broken phone

How do i go about setting up my new one? Also are there any humans that work at public mobile that could help ? How do i get in touch with them?

Resolved! Getting connected

Do I have to turn off previous provider in settings for public mobile to begin

Agent support

How do i get customer agent support....when I login with my account info it changes my location from Alberta to Ontario and rhen i have no access to my account

Ringer not working

Since i switched to public my ringer does not work, my phone vibrates and i can take the call but never hear a ringtone. I can select different ringtones and they play when selected but still no ringtone for incoming calls

Access

How do I access my messages from another phone?

Resolved! Porting problem

Just activated with eSIM and ported number. My account with Fido is now closed but my phone still not ported, still showing SOS. What can I do?

Re: Port issue

I have the same exact issue and I'm extremely frustrated right now. I answered Yes on a text I received on Saturday. Then today when I checked, the port out never happened AND I was charged for another month because my month had elapsed. Now I've jus...

I can’t get service or sign in

This is ridiculous. Not much for customer service I see…..

Resolved! Plan change question!

Very likely a common question (apologies in advance!)Will I be charged before my next billing cycle for locking into the new plan? I had picked the option for not changing my plan, immediately.

Horrible signal in pincourt ile Perrot area

Just wondering if any customers are having issues in the pincourt ile Perrot area? public mobile have good plans, but they're only as good as the signal. Unfortunately I may have too make a hard decision and switch provider too many dropped calls , t...

Resolved! Phone stuck on SOS

Hi there, I switched my wife's phone over to Public. Her phone was successfully transferred over, exepct her phone has been on SOS for quite some time. Is there any way we can get this fixed soon? She has an iPhone11 Pro Max, we have a Public SIM car...

3g to 5g

How would I go from 3g to 5g?I have a Samsung s9

Transfer/activation process

I missed a text message from previous provider. What do I do next to activate from my previous to my new provider

Accessing cellular network

I have intermittent connection when dialing out from my home.

Resolved! Customer service access

I cannot get a secondary verification to come through to my phone and there’s no way to get it to go through to my email which had worked when I set up my phone. The only way to reach anyone is through a chat, and they say that they have no way to ac...

Resolved! Voucher

is Circle K not selling vouchers anymore? I tried couple locations and I couldn't get it

Hello I need help subscribing to my account

Did not Receive SIM card

my service

I mobile keeps cutting off my calls while talking and also when caller calls me they cannot hear me, I only buy a phone Samsung S16 last year so it 's not my phone problem. Please fix this otherwise I am going to change my provider

Joining

I’m currently with rogers and trying to get a plan here. My address isn’t in the search, no where to enter it manually and there is customer service is absolutely useless. I get sent to enter a ticket, but no matter what options I try, the submit but...

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