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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

cell service

Seem to be losing cell service.Tried all the so called fixes. (airplane mode, reset network, turn phone off, etc., etc.)None work.Iphone XR has always worked flawlessly.Happening a few times in the last few weeks.Only sos showing on phone.Thanks

Resolved! SOS only

I have tried everything and my husbands phone and my phone are still on SOS only since this morning

Increased subscription cost

Both myself and another family member have accounts with PM. This billing cycle, the bill for me increased by $4 per month without any notification. They've done this to me already before where I was initially paying $15. I am sick of this and would...

iPhone SIM/eSIM

Hello,My cellphone iPhone 12 stopped receiving and sending calls a few days ago. I can send text messages via wifi but cannot text normally or call. Data also not working. Restarted many times my phone and the Network and did not help.Please help res...

Can not make phone calls

Hello,My cellphone LG G6 stopped receiving and sending calls a day ago. I can send text messages but can not receive them. Data also not working although cell is connected to LTE.Restarted many times my phone and the Network and did not help. Tried m...

NEED HELP CANCELLING PLEASE

I am unable to submit a ticket online to cancel my account, I have bought a phone plan + prepaid sim card. I have not yet activated it as I am getting a cheaper plan elsewhere. I want help cancelling so I don't get charged for something I'm not using

Re: Can't received and make phone calls

does Samsung Galaxy S10+ works ? model sm-g975w

Can't received and make phone calls

The phoneline is not working so the phone is useless !!!!!!!

Re: Sim card not yet received

I need to stop my account and subscribe

Porting a number

I would like to change over to Public mobile but I need to know if my number can be ported for sure before I move. I need the number to stay the same for work

Account number and CS_Agent

I sent a message to CS_Agent about getting my account number so I can port my phone number to another service provider. How long can I expect to wait for a response (it has been 7 hours during business hours)?

Issue with connecting Incoming/Outbound calls

Text messages work as per usual. But I can't receive incoming calls. Also trying to dial into voicemail/outbound calls, they don't seem to connect at all.

No incoming and outgoing call

I can't call and i can't receive calls even voicemail but text messaging is ok.What do i need to do?

Account number

How do I find my account number

Trying to activate an esim payment was processed

I am trying to activate an esim cardThe payment went through but I got an error message

Missing Data

I redeemed 15pts April 2 for 15gb data. 10pts April 12 for 10 GB. 15 pts April 15 for 15gb data.I have 60gb on my monthly plan. My usage records don't add up to nearly 60gb, nevermind the extra data I've paid for.Account is activated for years and is...

Stuck in a loop and can't contact anyone.

I am trying to activate my eSIM but the system says my iPhone 15 is not eSIM compatible which is not true. It tells me to contact support and when I try to do so in the app it makes me login and then I just get a blank page. I'm stuck and can not pro...

Paid

I have paid, and when I try to log in to get my e-sim and transfer my phone number I am asked to complete my subscription and pay AGAIN.Do I have to contact my bank?

Change physical sim

Need a live agent’s help to change physical SIM to new SIM (physical). Lost my phone and old physical sim. Cannot use self serve option “change sim” b/c it sends an authentication code to my old phone. HELP

New sim account

Added new sim account and new phone number (not transferred) and someone else is answering the phone. Messages aren’t working anyway.

Sim is locked

Unable to lock esim and was trying to switch data from one Sim to another as well as not getting PUK code

Account hold issue

Having trouble activating my account again and keeping my number, i had an e sim

Can't transfer Number

I was signing in and already paid for my subscription, however, when i go to transfer my number they say it's an invalid number. I don't want to switch my phone number and I also can't get my money back. I can't delete my account or talk to a real pe...

Sim card not yet received

Paid $15 for sim card on 2026-03-31 but sim still not delivered yet after 17 days so whats next step?

My sms is not working

Hi, I can receive phone calls but my sms is not working. I disables RSC.... the weird thing is that it says Bell in my phone settings... My latest provider was Bell. so could it be that my sms is still configured with bell?Please help

Resolved! Received SIM card

My phone was not compatible to an eSIM so i had to order a SIM. I received it and i put it in my phone but it says it's not compatible. I'm thinking i have to somehow enter my SIM number somewhere, but my account won't let me any help would be gr...

Calls not working in Manitoba

Hello,I am able to get SMS and mobile data in Manitoba, but the calls aren't working.This was after, for the past 6 weeks, I constantly received a message saying that the 3G network was shutting down in Manitoba.How do I get my calls back?

Cancelling Account

Does anyone have information on how this can be done? Is there a phone number or link to do so?My issue is since purchasing a SIM card and asking for my number to be ported from my Telus account to PM, my PM does not work and never has.I have been bi...

Samsung S20+5G not compatible?

Hi folks, My mom's Samsung Galaxy S20+5G says it is no longer compatible with the 3G network shutdown and won't work anymore.... is this accurate? I thought because its 5G, it would work after the 3G network shut down since it should access 5G but pu...

Not received SIM card

I have received the SIM card yet after 10 days. What should I do?

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