Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed my subscription, but at the same time got charged for my old one, so in one month I got charged twice. Please help me to get my money back!!!
Hi, i just redeemed the addon for the USA using my points it was 20 points to get the usa 5 gig and talk and text and it said it would show under my account but i dont see it. Does it add the addon automatically or do i have to go to the addons area ...
Hi. How do I transfer my number to my iPhone 17?
I lost my sim card and I don’t have access to my account via either email or phone number
Why can’t I make a manual payment anymore??
My Bell number was ported to Public Mobile on May 18. The eSIM is installed correctly on my Samsung phone and is turned on, but the line still shows “Unknown number” in SIM Manager. I am currently in Israel. The Public Mobile SIM can detect Israeli n...
Hi,my plan is CAD22 for 24months,why I can not make the payment for CAD22,now is CAD40 +.My account it says "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will ...
Please investigate why there is no data in a few days as I have paid $25+tax for 10GB at 4G, thanks
Hi everyone,I am curious to know if there’s been an increase in price for some of the phone plans. I am paying $2 more than 2 months ago.Thanksmcamino
I tried app and website manage subscription tabs days whoops tru again later its been two days plus I want to get a new sub.
I am relocating to US on 31st May 2026 and need to keep this number active to receive one time passwords (OTP) from banks, what's the cheapest plan (monthly/annual etc.) available to keep this number active in US just for receiving text messages.
I was previously on a $20 promotional plan. My subscription expired because the payment didn’t go through, but now it only shows a $40 plan when I try to renew. I only want to reactivate my previous plan, not change it. Is there any way to restore it...
Who can help if my account was charged twice on May 12 the same amount 29.12
Duplicated thread. Please stay on the original thread for easy tracking: https://productioncommunity.publicmobile.ca/t5/Get-Support/SIM-card-activation-failed/td-p/1441510
After your email advising about the 3G charge we changed our phones to Samsung A17 4G LTE/5G and our SIM's of the old 3G device. Using the IMEI to check from the new phone it shows not valid. Was the IMEI # transferred from the 3G device? what is the...
I can't subscription to a lower plan it only gives me the option for higher, i already pay $50 for 150GB (more then I need) an id like to change to something more practical
When I call Michigan the operator comes on before making the call and says long distance charges may applymy plan includes Mexico and USA will I be charged long distance
I have a Motorola g5 phone. I received a e mail saying that i may have a3g phone. Just letting you know my phone is a4g LTE
I’m trying to activate my husbands iPhone 14. When I get to activate now it asks for his number. It is saying it’s invalid. Can’t even submit a ticket to get an answer id just like to chat with a person.
You took two payments from my account of $45.20 Please reverse one charge immediately Regards Joanne
My Son is homeless in another province and we had no way to communicate with him. I bought a cheap ($50) cell phone and the cheapest plan for texting and calls ($22/mo). I pay for the monthly service.When I setup the phone Public would send a verif...
I lost my services a few days ago and I am trying to make a payment to get my cell service back but it is trying to make me get a new number
I need a service ticket
Hello,I was having issues with mobile data.So I tried dialing *#2263#and the response I got was:Public Mobile MessageConnection problem or invalid mmi codeThe initial error I had gotten when tried to use an app that required network connection was:Ne...
Hi All,Hi, my name is Milena. I am a fool first of all, and thank you all for welcoming me to your community. I've been under a lot of stress, and eating pure garbage bc my kitchen is under a fix. I noticed a haze bulding around my congitive abilitie...
Just wondering if anyone else might be having problems switching between wifi and data, vice versa seems to work fine, just when I leave a wifi connection. Last few days I've had to restart to get data going. Thought it was a phone problem(Samsung A3...
I get "payment failed" message when trying to purchase add on, even though 1) CC have been charged and 2) when trying a second time, the amount charged do appear on my account (see screenshot) I am in the US, I need to call my bank for an other issue...
lost phone
My phone loses its mobile data due to the Sim card not recognizing my phone number? can you help work this?
I have an existing acct with public mobile and it is linked to an email. Outlook has locked me me out of that email account. I want to remove that email. ***Message edited by CS_Agent to comply with the Community terms of service.
