Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When someone calls me it says number is not assigned like 50 percent of the times.
I tried creating an account for my wife while in the US and the platform will not accept my credit cards. Has anyone else experienced this?
When setting up the transfer of my number to Public, I didn't receive a text from Bell to authorize the movement within the 5 hours. I didn't receive one at all. Now I have 2 networks showing on my phone. I don't want to remove my old SIM card until ...
I lost my phone and my monthly subscription ran out the following day. I need to confirm my identity, but it’s sending the verification code to my phone number which I obviously don’t have access to. I currently have a new phone and am trying to pur...
Please contact me with a support email.
October 02，public mobile self ser Edmonton AB $16.75October 06， public mobile self ser Edmonton AB $5.25
My data starts to work slow whenever I'm about to run out. Is that normal?
First off, had been pretty certain I had switched both myself and my wife over to the plan that included Mexico when it first came out but when we arrived here yesterday nothing was working.Huge headache trying to connect with our pickup driver at th...
Hi there,My friends phone just died out and have no access to her account. She forgot what email it is and can not recover her account because it's an eSIM and everything is on line.Would anyone know who to get in touch with to resolve this issue?Tha...
I lost my phone today and can’t access my email because I forgot the password and need my phone number to reset it. Sorry I'm being low-tech 60 years old man When I try to log into my Public Mobile account, it sends a code to my phone or email—both o...
How do I use my phone internet for TV app
Signed up for Public Mobile, when i got to the very last page of signup it said there was a problem and i would need to contact support. However i still got the message from Bell asking if i agree to port out and I said yes. However the esim said it ...
Hello,I have never received my sim card after one month and I am unable to get support to get a new one. I want to be reimbursed but I don't know how to proceed since I have been waiting one hour on their chat but they disconnect me everytime.Any hel...
How to set up phone to switch from telus to public mobile
I have been trying for days to transfer my eSIM to my new phone. I have been following what support has told me but there is something wrong with my account and the chat support has been useless. Is there a number I can call? Or somewhere I can go
Is public mobile considering supporting wifi most all other providers do
My SIM is locked
Yesterday had upgraded my plan to include Mexico and requested it to start at the end of my billing cycle I'm November 17th is it possible for me to change that to start immediately without getting double billed? I was lead to believe yesterday when ...
When I call 611, it is asking me for my four digit number. How can I choose those numbers?
I am trying to switch providers. Received the authorization text to transfer my number and replied yes immediately, over 12 hours ago. Nothing has happened. How long does this take? How do I get a status update? Is there someone I can talk to about t...
Hi @CS_Agent,I live in Brampton west area and Public Mobile network has very poor mobile reception / signal strength in my area. Frequently pone calls are dropped or the other person can listen to my voice. Sometimes I can not ear him as voice is muf...
Hi, currently having this problem. How long did it take the number to connect after doing the process? I did those steps and am still verifying but can't tell if it's going to work this time or not. Sorry for reviving this but I'm hoping you remember...
Can't make outgoing calls or texts on my iPhone 17 but I can get incoming voice and text calls.Rogers says my number was ported to Public Mobile successfully. I am using up data. So I have the e-sim but it doesn't seem to connect to my phone number.T...
Hello,over a year ago I had an issue with my credit card and cancelled it which messed up my public mobile subscription. I was told I would have to pay by vouchers for a year before My Account access would be reactivated and I could set up automatic...
I wanted to change carrier tonight. I went to the new carrier's store, signed for a plan, and then we got stuck trying to port the number from PM.I get the client's side process. I've ported my number before. However, the carrier's representative cou...
Hi guys. This is not a request for support, I am posting to document a technical situation I just ran into when moving my service to Public. I caused a technical catch 22 situation that took a bit to figure out. This information should be added to y...
The problem is when I log into public mobile it's in a login loop and it won't show me anything about my account there is no reactivate button.
