Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to transfer my phone number from telus and it is saying that it is an invalid phone number. Can someone help please?
I converted from Roger’s and got confirmation of the port completed. I downloaded the eSIM through the app and it showed that it completed successful. However only data and calling works and on my iPhone is shows “no sim” and has 0 bars (the 4 bars a...
I was having an issue being locked out of both the community and public mobile accounts so I changed my email address and was finally able to log into the community. Can you update my email address so I can log in to public mobile?
Hi,My roaming data was working 2 days ago. Currently, when leaving our hotel, it does not connect to Verizon wireless. Only calls work. I restarted the phone, checked on/off ariplane and wifi mode. I need to travel and use the GPS. Kindly help us to ...
Hi,I ported my number from a internet phone service (voip.ms) to Public Mobile last night and now when it asks me for full access, it requires me to receive an SMS to complete verification. Issue is that my previous service with voip.ms didn't let me...
Does anyone know at what address I can pick up PM sim card in either Regina,SK or Calgary or Edmonton, Alberta? This locator https://publicmobile.ca/en/on/pick-up-SIM does not work on anywhere. Thanks!
Hello yesterday I transferred two number from Koodo. One worked and one is stuck. Still get service on Koodo but no texts, just phone and data. Got the text from Public saying port is good to restart phone but obviously not working. Have tried fi...
B4 I completed the setup my phone was drowned. Cant access my account because i cant get my otc. Any suggestions?
Hi , I saw a few posts about this phone but not clear if anyone has been successful with it working seamlessly. I understand it is a 4g phone and isn't on the PM whitelist for Volte. The phone is my elderly mother's phone and I want to bring her ove...
Is there anything I can do about being charged for two different plans? I have been charged and extra $17.25.
Been having nothing but issues trying to activate my account and this is the last thing I can think of that may be stopping me. Contact my bank last night and they can see, and approved, the request for funds but for some reason I'm getting a payment...
I am not my mom but I pay for my moms bill. How do I add my name to the updated card info. Otherwise it doesnt take the payment from my credit card. There is no blanks to put my name in the credit card info.
Hello,Back in December 2023 i switched to another plan which specified that i would get a free eSIM but up until now i have not. How do i get it?Thanks
Hi my wife is currently overseas and coming next week , is possible to activate a new eSIM from overseas so when she arrive in Canada it will be working ?? thankf
Last week received bonus data on my account because of changes with awards. I had applied to change my plan and the days was March 22 my plan ended . Since new plan of 50 GB a month appeared all bonus are no longer there. I was told by someone helpin...
I received an offer by text message for a $34/month plan for 50GB for Canada-US. I have tried to download this plan several times without success. I was wondering if someone could please help me accept this plan or tell me what i am doing wrong.
I have never experienced such issues with Public Mobile like this before purchased add on. Talk text. Needed a code but was just past the border to USABacktracked. Got it working - bought talk and textso I thought! Nothing not even in a towngot w...
Hi my credit card company contacted me and told me I was double charged by public mobile. They suggested I contact public before they accelerate the issue. I tried in the community section. Received a ticket but no one ever got back to me.
Hi. Finally upgraded from a SG9.No 5g on this old Sim card. I need a esim for 5g now. Loyal longterm customer. Freeor or how much?
I was trying to install eSim card on PM app, but it was unsuccessful and it shows eSim not Installed, something didn't go right while installing your eSim. Then I went to Cellular to add eSim. And it asks me to use QR code which I did not find in my ...
I still havent received my sim card that i ordered on march 4th.
I was charged twice from my credit card on March 17. Please look into it.
@CS_Agent please help. Any help. My wife and I are both use PM as our service provider. After the APN change. My wife can no longer send or receive mms while I can. I've made changes to her APN, added, deleted APN. Nothing works. She has a Oneplus 9...
Hello, not sure about others on this system but in the last two weeks in the Halifax and Dartmouth area to calls in Ontario and NB to family who are all on Public mobile and experiencing the same amount of dropped calls there is clearly something wro...
Hello,My plan was renewed. If I move to another operator, can I have a refund? Thanks.
TXT message is ok, but it is problem with sending or receiving a image or a picture message.
Bought 4G but only getting 3G/LTE on iPhone 11
I'm unsure why new customers are offered better plans than loyal customers.Could someone clarify why only new customers can access the $29 20 GB plan, while other companies are now offering this plan to loyal customers?
Hi! I recently switched to Public Mobile, and today is my first time using it in the US. For some reason my voice and text works a-ok, but my data does not. It briefly works if I disable the network and reenable it, but it stops shortly after.Yes, ...
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