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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1260 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29936 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41749 Views
  • 185 replies
  • 29 Bravos

How long does Public retain phone numbers for?

I'm porting out of PM to Telus but since my service ends tomorrow, but the port in to Telus will occur a couple of days after. I don't want to pay for another month's worth of service just to keep my number. Can Public retain my number for a couple o...

OH8 by Great Neighbour / Super Voisin
  • 342 Views
  • 13 replies
  • 1 Bravos

Resolved! No user CS_Agent found??? Cannot contact support and locked out.

Chat not wants me to private message support by sending to CS_Agent, but no user by that name is found under the messaging app.background:I’m overseas but wanted to grab the boxing week deal, intro email says all I need is an internet connection to s...

OverseasBlues by Great Neighbour / Super Voisin
  • 183 Views
  • 4 replies
  • 0 Bravos

Esim transfer to new iPhone, free or small fee?

Hi, signed up for PM recently.  I currently have an esim, and use an iPhone.  For future reference.  I was wondering.  When i go to upgrade my iphone, do i need to purchase a new esim? Or does the eSIM transfer method work through ios?basically what ...

Phuviano by Great Neighbour / Super Voisin
  • 246 Views
  • 4 replies
  • 0 Bravos

Resolved! LD minutes

What are the seven countries included in my 2000 minutes long distance?

Sady by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

LTE 5G

iPhone XR. Paying for 5G, phone keeps showing LTE on Home Screen. Can I change that to get better service or does it change automatically?

versysRob1 by Good Citizen / Bon Citoyen
  • 253 Views
  • 7 replies
  • 0 Bravos

Trouble porting over number

I just signed up yesterday.I am trying to move my number over from Zoomer Mobile, a subsidiary of Rogers.I selected Rogers as my carrier as Zoomer was not listed (possibly because has gone out of business).I input my account number (exactly as it was...

iamfauxreel by Great Neighbour / Super Voisin
  • 180 Views
  • 7 replies
  • 0 Bravos

Resolved! Boxing Day deals

Noticed on the website it shows a Boxing Day deal of $29/month for 20G data with Canada / US calling texting etc.  but I can’t seem to find that plan on my PM app to change my subscription. Anyone know if this is just for new activation ?

Nate1980 by Good Citizen / Bon Citoyen
  • 312 Views
  • 4 replies
  • 0 Bravos

Does my plan have unlimited texting in the US

I cannot tell if my plan has unlimited texting in the US. When I read the terms and conditions it doesn't make sense so please don't refer me to the description of mu plan in My Account.  It says unlimited international texts. Then in terms and condi...

VMA72 by Great Neighbour / Super Voisin
  • 230 Views
  • 6 replies
  • 0 Bravos

Unable to update payment method

I have been trying to update my credit card payment method because I received a new one.  I have tried to update multiple times and it just says, "notAbleToProcessRequest".  Just wondering if someone could offer assistance?

rcsbuildings by Great Neighbour / Super Voisin
  • 95 Views
  • 1 replies
  • 0 Bravos

Resolved! Dominican Republic

Hi, So we will be travelling to the Dominican Republic late January and I see the most recent question regarding the DR dates back to last June on the Forums. Just wondering if there has been any change regarding phone add ons other than whatsAPP or ...

6Jeffer6 by Good Citizen / Bon Citoyen
  • 160 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't purchase the boxing week deal.

There's the boxing week deal of $35 for 75 GB 5g, But I cannot change from my current plan to this one. There is no option on my account. Tried on my PC and on phone and I cannot find this new deal. I have attached a photo of all the plans I can see....

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May13579 by Great Neighbour / Super Voisin
  • 246 Views
  • 4 replies
  • 0 Bravos

Resolved! trouble port in phone number

I just signed up with Public mobile  and trying to port-in my number from  Telus EPP.The application just says error  invalid account number.  while I know the account number is valid.  What is a best way to contact Public Mobile to help me port the ...

sunnshine by Great Neighbour / Super Voisin
  • 138 Views
  • 1 replies
  • 0 Bravos

Two numbers one account?

I would like to pay for two people to use public mobile on one account.  Is there a way to add a second number to an existing account?

1234tyui by Great Neighbour / Super Voisin
  • 197 Views
  • 4 replies
  • 1 Bravos

cant process add on payment

getting error mesaage that payment cant be processed trylater for a week now and i cant buy add ons

zev by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting from Koodo and typed IMEI incorrectly

I was trying to transfer my number from a Koodo account and I chose the option to provide my IMEI. However, I made a mistake when entering my IMEI and I did not receive a text on my Koodo SIM to authorize the transfer even after several hours. Now if...

Henry17 by Great Neighbour / Super Voisin
  • 232 Views
  • 7 replies
  • 0 Bravos

Porting Complete from Koodo, new SIM still non functional

I have reset the network settings, restarted the device, and it still shows the old / temporary phone number on my phone, meanwhile my account has the correct ported number. And yes, the port was successful from the other carriers end as my account w...

A0192 by Great Neighbour / Super Voisin
  • 90 Views
  • 1 replies
  • 0 Bravos

Usage overview is so outdated?!

Newly joined PM here. It was showing <2gb used in last 2 weeks but received data used 70% already today!! Checked website again & found used 4.5gb in one day?? Can't believe such big difference in few days....

RaeC by Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 0 Bravos

My account subscription gave me an error activating

I am stuck on step 6. I have paid and subscribed but when I chose eSIM and to transfer my number the app gave me this errror. “Subscription not activated” I am unable to restart the process and choose a new number. If I can’t resolve this problem I w...

Rykr by Great Neighbour / Super Voisin
  • 168 Views
  • 4 replies
  • 0 Bravos

Current Customers Cannot Downgrade plans? ?

Why are current customers getting screwed? Why is it that current plan owners cannot downgrade their plans from a higher price point to a lower price promotional plan.Public Mobile this is extremely bad business practice!

shelly202323 by Good Citizen / Bon Citoyen
  • 1752 Views
  • 21 replies
  • 14 Bravos

Service activation

How do I get confirmation of the transfer of my phone number, when my phone no longer works?  I seem to be in limbo because my old service provider has ended my service, but my activation with Public Mobile has not yet occured.

mthiesen by Great Neighbour / Super Voisin
  • 135 Views
  • 3 replies
  • 0 Bravos

Resolved! Travelling

im travelling for the next 4 months is there any options for me to put my plan on hold and keep my phone number? Thanks

Jaminator by Great Neighbour / Super Voisin
  • 198 Views
  • 2 replies
  • 1 Bravos
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