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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Reward Points

How to redeem my reward points?

Cannot log in - EverSafe Sending 2FA Code to an Unknown Number (Ending in 119)

Hi community and CS Agents,I am having a critical issue logging into my Public Mobile account.My username and password are correct, but after entering them, the EverSafe system brings me to the "CONFIRM YOUR IDENTITY" page. It says a 6-digit verif...

Resolved! Lost my account access

Could you please advise me on how to restore access to my account?The email address that I believed was associated with my phone number no longer physically exists (it was a work email account).I am able to log into an account, but I am being asked t...

Resolved! Recovering family phone number

I'd like to select a specific phone number that my family just gave up from a land line. Help please!

no signal

i have no cell signal after power outage

Need help extablishing a new account

Hi, I'm trying to set our non-profit up with a phone plan but your system won't accept our visa. Can you please contact me directly to fix this? I had planned to change the name on my account but that doesn't seem to be possible. I can be reached at ...

Resolved! Subscription

I have a subscription, however, now I am being told that it will expire on June 17 2026, which would normally be my payment date.Why is my subscription expiring?

Resolved! eSIM APN Configuration Issue - Account Access Blocked by EverSafe Verification

I have an active Public Mobile eSIM on my iPhone 12 Pro running iOS 26.5. The eSIM has no data and no cellular reception. I discovered an issue: my cellular data network APN is set to isp.mb.com instead of sp.telus.com. I cannot manually change this ...

Getting Activation Codes via Email

How can I change the settings in order to get the necessary full activation codes via email instead of SNS?

URGENT RE: I sold my phone and tried to update my esim on my new phone and cant.

what do you do when customer service wont message back, I recently bought a new phone and need to put connect with a new esim with public. The problem is when you go to login to your account the want you to verify with your cell phone (why not an em...

E-sim

Help!when I registered online it said my phone is e-simcompatible! However when I logged onto the app it saying it is not. I did not receive a QR code either.how do I fix ?

No service

I have no service despite having an active paid subscription and having done the airplane toggle reset and the phone shut down.

HELP

You guys canceled my dad's account. He needs his number back i cant transfer it because the account is not active. Need help asap.

Code

i need a code number so i can switch to Telus and have a promotion

Phone Logs for Legal Matter

Hello there,I am looking to obtain phone records back dated further than 90 days to assist with an ongoing legal matter. How do I obtain these records? Thank you,

"Unlimited Canda-US-Mexico minutes and messaging...."

I'm looking to upgrade from my years-old 50GB plan to the current 80GB plan, which includes: Unlimited Canada, US and Mexico minutes and messaging plus unlimited international text and picture messaging²The footnote "2" says "Long distance rates appl...

Not able to apply promo code PMDATA10

Not able to apply promo code PMDATA10 when activating a new connection for Us Canada Mexico 60gb $35 plan.

Robbed by Public Mobile

For starters: Worst experience I've ever had with an app or tech support (lack there of). App says phone is incompatible (phone is compatible btw - Iphone 17), and recommends I pursue a refund through the agent. The agent recommends I instead get a p...

8UM1 Message when calling some toll free numbers

I've started receiving this 8UM1 - Your call cannot be completed message when dialing commonly used toll free numbers.The latest was when I attempted to contact Cogeco Cable (my internet provider on their toll free - (800) 267-9000.This seems to be h...

Resolved! Plan change with new promo code?

There is a current promo where we can get 10GB of bonus data for 2 years using, PMDATA10. It works on my account however I noticed my plan has more data now. Can I do a plan change for the 20GB $25 4G plan? If a mod could please confirm. Thanks!

Password mismatch errors

On two of my accounts cant reset passwords - keeps saying user and password don’t match after many resetsWas abled to get into one account though

Resolved! Can support help me get my discount back? and setup autopayment or text alerts...

2nd month on public and its so frustrating, i have autopay but it didnt charge my card, and i get zero text alerts from public saying hey pay your bill. I genuinely thought i had no 5g and was going to cancel, but now i cant even pay the bill as it s...

Inserted my sim but phone not working

Hello my new SIM card is in phone but not working

Resolved! Service on hold due to May 27th Data Issues

My subscription auto-renew every 27th of month (and payment is taken automatically from my credit card). Due to "Mega" Data Issues 2 days ago, it did not happen. So I dont have service since then. I did try to renew and pay my subscription in the APP...

March 1 2027 deadline to switch to TELUS

I got a text message from Public Mobile on April 28th (2026) saying I would have to switch to TELUS (not Koodo) by March 1, 2027 for my phone to continue to work because they are making network upgrades. (I thought because I was on a 4G LTE plan that...

Transfer of 2 lines

I have more than one line I would like to transfer from Telus to your services

How do I add new phone

Upcharge of $4

I received a text a few weeks back saying public mobile will charge me an additional $4 due to having an 3G phone. Well I have been using the same phone since I join 7 years ago. It's a Samsung S5 NEO and I checked and it handles 3G and 4G . I like m...

Inconsistent Data Speed

Hello, I’ve had poor data speed reliability for at least 4 weeks now. Speed tests pass just fine but during things that require constant data usage, slowdown is easy to see. I have tried recommended troubleshooting steps without any improvement. I li...

change my address

want to buy a new sim card address invalid went to profile will not accept new address can anybody help me on this.

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