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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscription not activated

stuck on step 6

Sign into account

Hi my credit card for my wife's account is expired and I can't sign in to update. We forgot email used for that account and the password won't work so she has no phone until I get this fixed.

Refund

Hello, I paid for my subscription on march 25th then today I decided to change my plan so I paid again for the new susbscription on march 28th, is it possible please to get a refund on the remaining amount from the first subscription ? Thank you

Need help porting in from CTExcel

I was at the transfer number part but can't find CTExcel in the drop down list. What is my next step? I got the pin number from them already. Does PM need the account number from them? their CS only provided me the pin number.From what I read on the ...

Port number issue

Hi there, I tried to port my number from Fizz. While porting the number, I received a text from Koodo to add my Fizz account info into the Koodo site. BUT I do not have a Koodo account.Does anyone have a number I can call to get port number help? Or ...

Resolved! Remove cc from account and adding it later

Hello, I wanted to remove my current credit card from the account and then add a new credit card later on.How can I do that? I don't find any option inside the website!

Use up of data

Ive never been able to upload sms attachments with this Public Mobile and yesterday i tried to download one unsuccessfully but it circled around for a long time long time and burned up a huge amount of my Data. Now public wants more payola to upgrad...

Ticket response time

Is there a service level expectation for the turnaround on submitted tickets? I want to set my expectations appropriately and would appreciate knowing this information. Thank you in advance!

My account

How do I talk to a agent

Port Failed After Wrong Number Entered — Need Manual Reset

Hello,I am locked out of my Public Mobile account after accidentally entering the wrong number during activation. I tried calling the Telus porting numbers kindly provided by members of the forum, but they said they couldn’t help because they don’t h...

Have you ever encountered no service?

Have you ever encountered no service?Yesterday, My public mobile had no service for the whole day. I contacted the online agent about this issue at 1PM and continuously tried every possible solution to test the signal and updated with the agent. I ha...

Resolved! Does PM still have Deal Alerts sent to email?

Does PM still offer Deal Alerts via email (or even text) to existing subscriber accounts? It's a pita to keep accessing my account to check offered plans, as they can come and go quickly.Howabout Deal Alerts for new subscribers? My wife is waiting ...

Resolved! Transferring phone number to a new device

I need help transferring my phone number to a new device. I had to order a Physical Sim for my iPhone XR (which is e-Sim compatable) BUT for some reason e-Sim could not be downloaded as per CS Agent. Now I have a NEWER iPhone that I want the number...

mobile plan has increased, why

downgrade 4g plan but keep number

I want to downgrade to another 4G plan next month, but the app doesn’t allow me to select it and can only keep the current plan. What should I do? also, i would like to keep my number even downgrade.

Plans

My payment is all updated, but it keeps saying plan change failed? How do I fix this?

I want to get a Sim card insterad of an iSim

Resolved! blocked from public mobile website

how do i get un blocked from Public Moblie website on a smart phone ?

Cancel my order

This is ridiculous

Transfer phone number incorrect

I am unable to access the second authentication code because I incorrectly entered my transferring telephone number. How can I change it to my existing phone number, which is still activated by another provider?

esim

Im a new subscriber to and still waiting for the physical sim but i need service and dont know how to request the esim instead because i havent finished setting up my account. is there anyone who can help?

My service keeps going

I just got back from Australia and renewed my service plan with public mobile. It will now give me cell service for a small amount of time. Then it will give me a NO SIM warning and a SIM FAILED code and display the sos. Turning it off and on only wo...

Resolved! Port-in keeps failing

Need assistance to port in

RCS not supported

hello I have switched to public mobile and everything went fine except my RCS messaging it is saying its not supported

number transfer unsucessful

As for many of us reading posts here many encounter this but didnt find anything quite like this. So yesterday i join PB with an esim and temporary number as it was recommended. then transfer my number from my previous carrier which i got the confir...

Plans

I signed up for the 4gb data at $19.00/month a few weeks ago but have not activated the acc't. Now my acc't is showing $24.00/month On a chat session they said I would still get the other $19.00/month is that correct?

Change my email please

I lost access to my email, and I created new email, could you please update my email thank you

Credit card payment

I need to change my credit card information Payment

Texting not working

New activation. But texting not working

New activation, can I move the number after activation?

Currently with Rogers, my plan ends May 5. The plan is to purchase another unlocked phone and use that to sign up with Public Mobile using a new (temporary) number.Then, before my Rogers plan expires, I would move my number to the Public Mobile phone...