Community

e sim card

what is the procedure about active a new esim card.Thanks!

Data usage

Why am I getting a text to say I used 95% data. My phone records less than 1GB. I pay for a Canada/US plan.

Roaming in Italy

best plan for roaming in Sicily?

Got a new eSIM only iPhone and trying to transfer my number from old phone

Hi there,I am an existing PM customer and I got a new iphone and downloaded the PM app and purchased an eSIM to transfer my number over from my Android phone with a Physical SIM.  During the purchase process the PM app exited out on it's own.I never ...

Data Usage anomaly

Has anyone else been getting texts from Public saying they’ve used 95% of their data?  I just received one, but checking my cell data usage statistics in my setting says I’ve used 2.4MB and I have a 50GB plan???  To make it more difficult, my app say...

New iphone esim

I have a new iphone. I am trying to get cellular service on it. According to MP instructions I have to get an esim from the app, on the new phone. The app was in queue for 9 hours. I got fed up and called Apple as I was going to return the phone. Som...

add on incompatible with subscription

Hi - we just purchased a US add on (with rewards) and it’s saying that it is incompatible with our subscription. We did the same this in December with no issues. Does anyone know how to fix this? If not, can we get our points back? thank you! 

Poor reception lately.

I am having very bad reception lately. That includes my home, my work, gym I am going, malls I visit etc. basically same locations but poor connections. Is anything changed lately?

Unable to use old sim card to transfer number

We have an old dead blackberry. We have access to the old sim card but it does not fit into any phone that we own. The previous plan was with Bell. Do we need to get a new sim card from Bell to be able to transfer the old phone number to our new phon...

What is status of number being ported to Public Mobile?

I setup account today and made payment. I followed instructions to transfer (port) my current number but have not yet switched over. What is the status??

Promotion deal of $18.00 a month with 1 GB data

Is the promotion deal of $18.00 a month with 1 GB data which will end on 22 oct 2024 legitimate and originated from Public?Does that plan has all the existing features of the legacy $15.00 monthly subscription plan that it is succeeding?

Responded YES to worse SMS special offer by mistake

I have 8gb data for 24$/monthToday I received an SMS message by public for 4GB 25$/monthMy finger clicked the YES autosuggested by my phone by mistake.I do not want to go from 8gb 24$/month to 4GB 25$/month.Please help! Thank you.

Received a Data Warning of 95% used

Hi,I recently was notified that I had used 95% of my data. I believe I have 20 Gb and I am not sure I have EVER used a Gb. When I check my usage of data, daily, it seems quite high given I almost always am on Wifi especially at home. I am assuming th...

Is ZTE 723CA Volte Compatable ?

I noticed this afternoon the Signal Strength bars remained green when on a call. Previously theyturned orange during the call indicating 3G calling. Does this mean it is using Volte calling now?Anyone else notice this? The IMEI checker on the Volte h...

Question on plans

Hi,after I switched to PM, I noticed that there is another plan with the same features but more data. Same price. It looks great, but there might be something I missed. Same price, more data ... that leaves me unsure. What am I missing? 

Port

I am trying to transfer my number to Koodo but keep getting a error message with the IMEI number  edited by computergeek541: changed category label as this discussion isn't related to Community

Unable to do a Number Transfer from Public mobile to Rogers

I am trying to do transfer of my mobile number from Public mobile to RogersIn this process there is a message that i need to receive from public mobile to answer yes or no, however i am not receiving that messageplease advise

No service in USA despite plan giving me data

I have a plan that allows me to use my phone in the US and gives me I believe 50 GB. But it is not working in the US. It shows I have no internet .  Please help

Porting Numbers

Hi, I’m wondering if someone is willing to provide me the porting team number as I am having issues porting over some numbers to public mobile. Thanks in advance for your help!

how to add additional phone and number to account

Daily data counter not matching the home page meter

Any one else noticing the data meter on the home screen in the app does not match the daily data counters. My meter says I used .91 Gb so far this period but when I add up daily usage from the history page I only get about 500 Mb. Support agent not u...

service

need a service ticket 

Cannot use cell data

I signed up for 1 GB data subscription on Oct 1st. I been unable to use cell data since then. Calls and text ok. When i look at current subscription it does not say 1GB of data. How can i get this resolved?