Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Multiple Public Mobile lines are in 'SOS only' mode. We have performed network resets on both a Pixel 8 and another device, confirming this is a local tower registration failure near Mount Royal Montreal. Like I have an open ticket, however they're ...
How can I use this to activate my account. I misplaced my wallet and phone. So I had to cancel and change email ect. I knew my bank allow any payments so I bought a prepaid card.
The Samsung S10e series is checked as compatible on Koodo and Telus Network. It is only Public Mobiles outdated whitelist that is causing all the problems. My S10e connects with LTE 4G when I'm on a voice call as shown on my display and the status al...
Service not activated on network despite it saying it’s active on my profile. All steps were followed and eSIM installed but not able to receive text messages or dial out. I receive a 7b1 error when dialling out. I’m a new customer and enrolled with ...
I have successfully transferred my phone. My husbands old iPhone 8 is not. It’s been almost 4 hours .. he is stuck . Now it’s saying online the number cannot be ported it’s not eligible. He can’t use text or his phone number right now. Can somone...
my old phone doesn’t work anymore so I got a new phone so now I’m trying to get the number onto this phone but it doesn’t let me login into my public mobile app because it send s a code to the number which I don’t have access to so what can do
Hello, I need help with a failed activation and a refund. I was charged $31 for a Public Mobile plan, but my eSIM was never installed or activated. I never received an activation email or eSIM QR code. My Virgin Mobile service is still active and I h...
I was overseas for 3 and a half months and forgot to activate my plan and my account has been deactivated. Is there any way support can help me retreive my phone number please? I would really appreciate if you can help me keep my phone number and I w...
This morning I returned from a remote area out of cell service range and I have since had only four dots appear in the top right corner of my iphone and cannot connect to the network. I've done all the troubleshooting from turning the network and ph...
Plan to go to Europe for 4 months. Not sure what’s the best way to keep my phone number active when I’m back and lowers my bills because I can’t use it at all.
I purchased a new esim but did not get an email. I'm not able to setup my new phone because of this. How do I get the QR code for the new esim without an email?
