Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, service support teamI have trouble while transferring from Public Mobile to Koodo, I replied "yes" to the transfer request text, but there has been no response. So, can I still use my public mobile? However, my public mobile account was delete...
I just switched my account from Virgin Mobile but am not receiving calls and am not able to text
I received a message of 10GB and claimed it. But there is no place for the code. I accidentally bought it by my own fund. Can you reverse it for me and refund my fund? Thanks
Hello Public Mobile Community and Support Team,I'm reaching out with the hope that someone can help me or escalate my situation.Unfortunately, my account was deactivated after I missed the 90-day payment window. I understand that this policy exists, ...
Hi! I received a texto giving me 10g for free. I follow the steps but have been charge 30$ . Can you cancel this transaction please and give me the 10g as you offer? Here is the promo code you sent me : ****** thansk
Every time the day my subscription needs to renew my services get shut but I don’t get an option to pay on my account I get stuck with not being able to pay because there is no link generated can you fix this like right now I want to pay for my bill...
Has anyone else run into an issue with not being able to get an OTP the day before renewal? No issues the moment payment is processed though. Now I have to wait another month and hope the promo at the other company still exists, or say bye to $60 wit...
how likely can a scammer get into your account with just the account number and no passwords
Hi Where do you enter the promo code , I followed instructions and found nothing, offered 10 Gigs today
When I signed up for my Public Mobile account, I had been referred. When I activated my account I never had an opportunity to enter the code. Is there a way to redeem the code still?Thank you.
Since today, I have been unable to use mobile data or send SMS messages. I can still make voice calls and receive SMS messages - take some tries for the calls to connect.I have tested my Public Mobile SIM in two phones. The issue is identical on both...
My eSIM is not activating and now I have no phone number as it already proceeded to cancel the last providers plan and i cannot get help. I am alone without a phone number in a new country and need help asap and do not have cellular service and it is...
Hi, I redeemed the loyalty data and I see this message that the data is incompatible with my current plan. Why?How do I make it compatible?Thanks.
Context: My wife and I recently moved to PM from a family plan on Rogers. I added her number to my account, thinking I could add mine as well (like for usual family accounts) so I could pay with one card- but that didn’t work.Now, I want to transfer ...
Hi I just received a text message from Public Mobile offering me some extra data for being a loyal customer. They gave me a promo code but when I log into my public mobile account as directed, there is no place to add a promo code. Am I missing som...
Selected eSIM but later it showed that my phone is not eSIM compatible, I bought the physical SIM but now I can't activate it! doesn't show the option anywhere!
I have a charger against my credit card and don't know what it is for. $11.20 on may22/26 and posted on may 25/26
PROMO NOTDOES ANYONE ELSE GET THIS BONUS LOYALTY OFFER bs GO THROUGH THE HASSLE OF LOG IN THROUGH DESKTOP ONLY TO GET PROMO CODE INVALID
I hav e redeemed a Promo Code texted to me for a free additional amount of data for 12 months. Since i am happy with my current plan at the end of this promo period will my account revert back to original data plan. I am very happy with my plan and n...
Hello, I moved my phone line on May 28th to Freedom, yet I was charged by Public at the end of May and June. Can these two charges be reversed and stopped moving forward? Thank youChristine
Hi, I received a text today that I will get free 10GB. I was trying to get that through add-on as directed in the text and ended up paying for it. Could you please cancel the payment and provide me credit please?
I get texts from others but I can’t reply. Also some people I call the call will not go through.
I tried to download usage history with filtering day ranges of 60 days or 90 days and nothing happened. No file downloaded and no error or messages popped up. With day ranges of 30 days and below, the download worked fine. I was using Google Chrom...
When I log onto the mobile Public mobile app it keeps taking me to the "activate your account" option. It shows me a bunch of plans to choose from. The other option is "login" which I tried and it just takes me back to the same page. It thinks I need...
promotional code of 10 g is invalid. Does not work
I accidentally unsubscribed.Please also confirm my subscription plan and details of my new 10GB data add on for free for 10 months.
I received the 10GB one-time promotional bonus with instructions, but the "New Promotional code" link in the Subscriptions and Add Ons tab is not there. How do I enter the code?
Hi, I am looking to change my data package but unsure what email and password I used. I was very young when I set it up and my Dad used his credit card. Is there anyway to change this
When I purchase an add-ons, I forgot to enter the promo code. I was charged as result. How can I be credited?
