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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2150 Views
  • 19 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17596 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28642 Views
  • 184 replies
  • 27 Bravos

Can I activate the SIM without using the app?

I got a SIM card for my sister to use while she is visiting Canada.  Is there a way that a customer service agent can activate her sim without her having to use the app.   The app won't work on her phone.  Can a rep help her activate the sim without ...

andrewgurza6 by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

US Talk and Text

Once again we travel to the US and purchase US Talk, Text and Data.  About day ten the system stop working.  I renew the Talk, Text and Data and it works again.  Now I get home, I have purchased Talk, Text and Data three times and have days left.  Th...

WD27 by Great Neighbour / Super Voisin
  • 201 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation issue

I activated a new plan and when I put the sim cars in to confirm account it say tye number is not active on server .what to do can someone pm me 

Koleson by Great Neighbour / Super Voisin
  • 199 Views
  • 2 replies
  • 0 Bravos

Rewards points for switching from old rewards program

I'm wondering if customers on the old rewards system are getting 1 point for every month they have been with Public Mobile. I thought we were supposed to get 1 point for every month because they forced us to switch to the new points program.

Bester30 by Good Citizen / Bon Citoyen
  • 247 Views
  • 5 replies
  • 0 Bravos

Text messages don't download

I get dozens of text messages that don't download from my family and friends who say they never sent them. 

Add-on by Great Neighbour / Super Voisin
  • 185 Views
  • 4 replies
  • 0 Bravos

Voicemail not working

I switched to PM a month or so ago, and my voicemail does not seem to be connected to my number. When people call they get an automated voice (despite the fact that I set up my own voice message), and I cannot access any messages they leave. I can se...

Kampfgetup by Good Citizen / Bon Citoyen
  • 156 Views
  • 3 replies
  • 0 Bravos

Services on hold

I have a warning that my services are on hold. When I pay no to resume services nothing happens. How do I resume my services?

saujla by Great Neighbour / Super Voisin
  • 213 Views
  • 5 replies
  • 0 Bravos

Resolved! Data speeds reduced to 512Kbps ?

Cut and pasted this "Data speeds reduced to a maximum of 512Kbps after your included high-speed data bucket is exhausted."Does this mean that on the $15 NO DATA plan you would have data at 512kps  if you exhaust a $5 data add on? 

Wayworn by Great Citizen / Super Citoyen
  • 259 Views
  • 4 replies
  • 0 Bravos

Phones and plans

Hi,I am looking for a phone with highest RAM and CPU and monthly plan under $40.  I am also looking to switch from another provider, do I get a deal with that? I am looking for an alternate to the iPhones etc, something that might be more affordable/...

Sam8712 by Great Neighbour / Super Voisin
  • 297 Views
  • 7 replies
  • 1 Bravos

Please Explain What Happened To My Accumulated Reward Points

I know there were recent changes to the monthly rates, but I didn't pay a lot of attention because I kept paying what I always paid until today, when I was charged $16.80 ($15 plus tax) for my monthly rate - an 87.5% increase.  I checked my reward ba...

SimonClews by Good Citizen / Bon Citoyen
  • 549 Views
  • 13 replies
  • 2 Bravos

Error code 8B1

Hi, Ever since I switched to public mobile there are certain phone numbers I can't call. I get this automated message 8B1 your call cannot be completed ....  I tried with a 1 + area code + number and without the 1 or any other combination. Still get ...

Skipppy by Great Neighbour / Super Voisin
  • 200 Views
  • 4 replies
  • 0 Bravos

Resolved! Does PM Offer 514 numbers

Hello,I am looking to acquire a new line with a 514 number. Does PM offer 514 numbers?

AliUllah by Great Neighbour / Super Voisin
  • 161 Views
  • 1 replies
  • 0 Bravos

Resolved! Maintenance of ALL services?

Hi, So website and app are both telling me that the website and apps are down for maintenance.Asked chatbot when this would be completed. It claimed there is not maintenance scheduled.Tried to *611 .... nothing happened... Just looking to pay / uploa...

Mirkka by Great Neighbour / Super Voisin
  • 278 Views
  • 3 replies
  • 0 Bravos

I was overcharged !

I have been a Public Mobile customer since February 2020 and am using the 15 plan.I have a loyalty bonus and a referral bonus. Currently, I am paying 9.04 monthly.Suddenly this month Public Mobile charged me 16.95 for my account and also my spouse ac...

John-Diu by Great Neighbour / Super Voisin
  • 345 Views
  • 6 replies
  • 1 Bravos

Transfer Failure?

Just subscribed and after waiting for a couple hours, I still am not able to text or call nor is my cellular data working. Please help, thank you!

Agnely by Good Citizen / Bon Citoyen
  • 506 Views
  • 14 replies
  • 0 Bravos

Not able to login and stuck at step 6.

So my payment went through, downloaded the app, logged in, went well until step 6, Subscription not activatedSomething didn't go right while activating your subscription. Click below to contact a customer support agent.I tried to contact support, but...

cybersadiq by Good Citizen / Bon Citoyen
  • 167 Views
  • 2 replies
  • 0 Bravos

I am being charged more than before

I've been on the basic $15 plan since 2020. I had a $2 discount from using autopay, and $2-$3 discount from referring friends, so essentially I was paying about $10 to $11 after everything. The last two months it has go up to $16.75.Why am I being ch...

Tahmid by Great Neighbour / Super Voisin
  • 189 Views
  • 3 replies
  • 0 Bravos

Resolved! Can a mod please contact me?

This is in regards to a missing referral that signed up May 5, 2024 and is not showing up on my points?

vortexmeter by Good Citizen / Bon Citoyen
  • 257 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer

I tried to transfer my Lucky number to Public and  i put in wrong account number and now my Public service stop working.

Gs1966 by Great Neighbour / Super Voisin
  • 214 Views
  • 4 replies
  • 0 Bravos

Not able to receive and send texts

Hi, I am a new subscriber. I am having trouble sending and receiving text messages. I have been trying to contact the support for a while. I have submitted the ticket as well. Any suggestions?Thanks

Karan7 by Good Citizen / Bon Citoyen
  • 380 Views
  • 10 replies
  • 0 Bravos

Will this phone work on public mobile

It's a black view It says  it will  Support Network: 2G GSM: B2/B3/B5/B8; 3G WCDMA: B2/B4/B5; 4G FDD: B2/B3/B4/B5/B7/B12/B13/B17/B26/B66.I'm not a Teck I have no clue can any body help this is the add for the phone https://www.amazon.ca/Blackview-Unl...

Joel1234 by Good Citizen / Bon Citoyen
  • 341 Views
  • 7 replies
  • 0 Bravos

Esim

How long does it take to get the new Esim when i change my phone to a new one

altautoinc by Good Citizen / Bon Citoyen
  • 184 Views
  • 4 replies
  • 0 Bravos

SIM

Okay so i transferred my phone number from Bell to PM, then i took my old Bell SIM card out. Now the data for PM is not working. I bought the plan and it said it comes with a SIM card but i basically my data isn’t working.

kybanks by Good Citizen / Bon Citoyen
  • 288 Views
  • 7 replies
  • 0 Bravos

Account access

I have two public mobile accounts with the same email id. I used to get verification code to phone numbers so I can access to two accounts. I closed one account. When I was trying to login to othe account with same email id. The verification code is ...

Reddy83 by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 0 Bravos

Change my plan

I want to change my plan to 15 $a month ,but is not active in my account ,could you pls active it 

Mohammadh by Great Neighbour / Super Voisin
  • 192 Views
  • 3 replies
  • 0 Bravos

IMEI instead of ACC #

So i was setting up a new plan and i entered my IMEI instead of the current account number. Is there any way to change that? So i don’t have to cancel the subscription.

kybanks by Good Citizen / Bon Citoyen
  • 223 Views
  • 4 replies
  • 0 Bravos

Resolved! How to I port to my existing Pm account?

I just setup an account with PM and did not port my other number because I was a bit suspicious of the low cost and all the negatives  on this forum. HOWEVER this is the best phone plan I ever had. Great pricing, great self help features —- can chang...

Wayworn by Great Citizen / Super Citoyen
  • 314 Views
  • 4 replies
  • 1 Bravos

Lost my plan and my data

I originally had the $29 40gbs data and 240gbs from the changeover to publics forced system rewards (which is dislike) this more my plan switched to the $19 1 gb plan and removed the 240gbs which I never touched or got it use because of the 40 gbs. I...

Macdaddy by Good Citizen / Bon Citoyen
  • 288 Views
  • 7 replies
  • 0 Bravos
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