Community

Resolved! Cannot pay or access account online

Is anyone else having troubles with their service. It hasn’t taken my pay from my account and now I have no service. It won’t allow me to make any changes within my account either. Same goes for over the phone as well. *611 was even worse.

Resolved! Payment problem when activating a sim card

Hi, I am trying to activate a sim card. I am not able to finish the payment. I receive this error message: (We were not able to process your payment. Make sure all information is correct or try again with a different card) I tried the payment with 5 ...

Resolved! available data

Hi, I am a new user and just trying to figure everything out. I thought I entered a promocode for 2 GB extra for 12 months. I did a screen shot of my info. Shouldn't this mean I actually have 5GB of data each month? The original 3GB plus 2Gb bonus fo...

Resolved! Order #296209 Not Received

I have not received my order 296209 for an IPhone 8 with bonus SIM. Order was placed on/around July 1. Although an e-mail received from Public Mobile states this order was delivered, I have not received it. Please call xxxxxxxxxxxxxxxxxxxxxx or email...

Resolved! Monthly plan renew- URGENT

Hi there, I have two phone number on my account, however, my wife phone number suddenly stopped working and we received a message saying that we have to make a payment even though we had one card on the account with auto-deposit option, and my phone ...

Resolved! Frequencies and other names used

It is rather confusing to try and understand the different nomenclatures used for supported freq's. I have used 3 different Kospet smart watches, all of which work 100% as expected. I am trying out a 4th from a different company and although it suppo...

Resolved! Transfer problems

I recently transferred to public mobile from freedom and I have yet to receive a text confirmation from them. I also can’t receive calls and still pay both of the plans payments. What should I do?

Resolved! Which Bands are in use ...

There are several bands (frequencies) used by PM - my question is how do I determine which one or ones are actually being used when I make calls. My device shows I am using a 3G band but everyone says it is 4G. I have seen the page showing the bands ...

Resolved! Network issue in Windsor ON, near Detroit riverside

Hello,My phone asks for to enable roaming when I go near Detroit river side in Windsor, Ontario. My postal code is N9Cxxx. Would you please have a look into this issue?Thank youMahbub

Resolved! Upgrade my plan

I do not have the option to upgrade my plan from the present 1GB to 3GB plan

Resolved! Unable to access internet

I am unable to access the internet even though my cellular is turned on and I am not over my plan usage!

Resolved! US Roaming

I purchased talk/text US roaming bundle add-on. Worked fine first day. Then purchased data US roaming bundle add-on. Now my phone won't work, leaving me with no gps, no calling, no texting...nothing. Have tried changing APN - nothing. I see advice ab...

Resolved! The "confirm /verify email" sent after the 90 second limit - now I am completely locked out!

How the heck do I get into my account now? I need to cancel it and close it off, that's it! I forgot my password - tried many attempts. Finally got in (I guess I remembered?) but I had to confirm my email.... well your system sent the email AFTER the...

Resolved! Plan change

Was sent a text offering me a 4g plan 4gb a month for $42.25 but no matter how I try can’t find it even when I click the long form the text I received? Please help. Thanks

Resolved! 4g

Im trying to upgrade to 4g, but when i open plan add ons there is no option for 4g plans, i recieved a text the other day stating i could upgrade to 4g at 4 gigs for $41.25, im in ontarioNeed helpThanks

Resolved! Email

I want to update my email id

Resolved! Incoming calls going straight to voicemail

I recently changed my public mobile phone plan, but the number is the same. Now all incoming calls are going straight to voicemail. Tried to reset SIM, restart phone, same issue. Any fix?

Resolved! Account Reactivation

I want to renew my account as I had a problem with the payment and I want it urgently as I am not able to sign in to pay and renew, I am abroad and my account will deactivate in 10 days.I need help from public mobile urgently please to access my acco...

Resolved! puk code 8 dig

put wrong unlock sim codepuk code need to use sim card

Resolved! Lost my email

Hello please im trying to login to my account in order for me to renew the new cycle, but they asked me to identify myself through email by send me codes, i dont have access to thay email anymore can pleaE help me login to my account and identify me ...

Resolved! How to find my account pin,