Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I did a number transfer from Fido, everything was successful. I can call out from my phone with no issues, but nobody can call me from a land line, they get "number not in service". Interesting thing is that friends with Rogers cell phones can ...
I have egyptian credit mastercard and i am at winnipeg trying to subscribe to a plan. It refuses the payment and i need to activate the line urgently. I only have my egyption mastercard.
I’ve downloaded my eSIM but I cannot use it - I do get texts from the carrier. But cannot use my number for anything else. My attempts to use a chat doesn’t work - they just say they can’t process my request right niw
I have an Iphone SE which is VoLTE compatible. I also have a 4G plan with PM. Why do I get a text message from PM telling me my phone will not work on the PM network after the 3g network closes down?
why can’t I get imessage to activate my phone # on my iPhone. It has my email activated but not my phone number.
Why am I getting a 611 message saying 95% of my data is used but app says I have lots left And am nowhere near 95?
Hi. When not on wifi on my iPhone , I can’t seem to get anywhere using data. I used to be able to look up anything I wanted to, but nothing now. I’ve checked all the settings & they all seem turned on & fine. Have turned the phone off & on. Also hav...
HI! I purchase a sim that already have a subscription I just need to activate it. While figuring how my simcard activating I purchase a subscription again. Do anyone here know how I can refund or add on my months the payment @hello_everyone
I have entered the details of the eSim on my cell phone, it did not activate. Then I purchased a eSim from Public Mobile and that one also did not activate. I cannot access the account because it keeps sending text messages to the telephone number th...
I have sufficient funds in my PM account but payment won't update. My phone is suspended this morning. I need this fixed ASAP.
When I visit my rewards it's saying this. I can't seem to find the error, my credit card is still active on autopay, please help. I've been with Public for many years and I've never seen this before. Your services are on hold Subscription Expiration ...
Transferred from Roger’s and now I can still call and text people that I have already have bur new people that try to tedt and call me ot doesn’t send or go through
Transfered in from a bell esim last week to a pm esim. Everything seemed groovy and working. Noticed the bell esim still in phone and deleted it.. now cannot recieve calls or texts but can call out fine? What next steps to fix the problem? @CS_Agent
Hello! I have an issue with transferring my e-sim from my old iPhone to new iPhone.
Hi all, I have no access to the email I used to make my account and I don’t remember my pin. I do have access to my phone number. I missed a payment and I don’t know how to make the payment! PLEASE HELP
Hi, I have 30GB in my plan but I received an SMS notification that I've used all my data. However, I've barely used my 30GB plan. I'm not sure why I'm receiving these notifications. Is there a way to fix this?I've attached photos of what I've receive...
Hi I am trying to activate a physical sim. I tried Esim first but it didn’t not work. I paid 50$ for the plan twice from my credit card. I have the physical sim. Please fix this issue and activate my sim. I am looking to get new number and wanna keep...
To day I have no service. Not able to make or receive calls or send or receive messages. No network
When does the $10 discount apply whe I signed up using the link from a referral?
As the title says I broke the screen on the phone that has the old esim and so far was unable to switch it to the new device. I was able to get the app and log in on the new device but unsure how to proceed from here.Please help.
My credit card was replaced due to fraud. Payment missed today. Updated new card, buf system is demanding the full 40 cad instead of applying our 50% promo. Please manually apply the promo or credit the account. ThanksTerezka Dudas
Help...It seems as though my carrier profile is currupted and I don't have any connect to my cellular service.
Is there any way to download usage summary past the 90 days I can find on the site? A way to request old data of calls and messages sent and received?
I added data to my account using my rewards but no data has been added to my account
how do i forward my telephone number to another telephone number
Just bought esim and not able to activate on my phone. Need help. AI bot it useless and not able to find contact number. @CS_Agent
Just paid my Account with Vouchers Purchased from Shoppers Drugmart. What's next?
Hi,I was charged twice on my Public Mobile account. On June 23 and 24 2026. I updated my account yesterday with my new expiration dates from my credit card as sits expiring and today I was charged again. Please advise
Can’t get my phone number to activate in iMessage after switching to public mobile
