Community

activate new sim

I have a new sim which needs to be activated , last time i ordered I cancelled this connection , now can a take new plan with the same sim I have ?

Subscription plan not visible

Hello Team,I am able to login in my public mobile account. I am not able to see my current plan and my account profile  Thanks 

trying to make payment for xxx xxx xxxx

Request to Switch to 80GB Promo Plan ($25 for 2 Years)

Hi,I’ve been a customer for a while and noticed your current promotion: 80GB Canada–Mexico–US for $25 for 2 years. I would like to take advantage of this offer, but I’m unable to switch to it through the app.Could you please assist me with this?Thank...

Please Help, I can't sign into my account it's been 90 days since I've topped up.

Please help, I can't sign into my account. I'm on 90 days since my last top up. I would like to top up and keep my phone number!Thanks,Darren

Trouble activating Esim on multiple devices

Hi all,Today I signed up via the new 24 month promo and paid for the plan + esim. I got the activation email (with no QR code btw), and it says to download the app to complete activation. I do so on my Galaxy s24, and it goes fine until the final ste...

Forward to voicemail

I recently activated a Public Mobile account. When my phone is turned off or out of coverage, calls to my number keep ringing for the caller instead of going to voicemail or showing that my phone is off.I have already set up voicemail on my account, ...

Re: New to Public Mobile? Start here.

UNABLE TO COMPLETE PORT AND UNABLE TO OPEN A TICKET. GREAT PRICE. GREAT SITE. UNABLE TO CHAT TO SOMEONE IN SUPPORT CHAT. DOES SOMEONE DM ME TO HELP CAUSE NO ONE CALLED MY ALT PHONE NUMBER. (CAPSLOCK CAUSE IM SCREAMING) but thank you. 

Cannot make calls or send MMS

Ported my number over 5 hours ago. Since then I haven’t been able to make calls of send MMS. How can I get this working?

Auto payment cancellation

I have transferred my phone to other supplier, how can I cancel my auto pay with public mobile? Thanks

Glitch with public mobile app password enter

Trying to sign up and get esim. Can't log in to the publicmobile app on my iphone--will not let me scroll down far enough to enter the password. Tried decreasing text size etc. Just displays the Login/Sign up window directly over the area to enter pa...

Previous Mobile Bills

Hello Community,How can I get the bills for January and February 2026? I see only the March 2026 bill. I need it urgently. 

Is there an actual phone number for customer service?

eSIM fee refund

Although I already had my eSIM before subscribing to the plan, I had to pay $5 for the eSIM fee. How can I get a $5 refund of eSIM?

Subscription on hold

Hi there. On the website it says my subscription is on hold but when I try to renew /pay it won’t let me. It should auto pay so not sure what is going on. 

Account Number

All I want is my account number. Confirmation email for purchase doesn't give full number.The day after requesting a SIM from Telus and transfering number from Bell, I visited a Telus/Fido store and moved my services to Telus.  I need to get my numbe...

Flashing sale

It mentions that the flashing sale ends March 30th. Can we still subscribe that day?

always being redirected to the activation page when logging in

i am a customer years ago, so i have an old account.i think it should be closed years ago, today, i was trying to active the new subscription,when i login into the account, it is always redirected me to the activation page, i have cleaned the cache, ...

Cannot reveive send outgoing text messages on receive.

Ever since 2 days ago. I'm unable to send text messages. I'm able to receive them but I cannot send any text messages on my end. It says it's been successfully but on their end, they don't actually receive anything. I can also receive incoming calls ...

I need help

Following up, still no response. My service is not active and I was already charged. Please assist urgently.

New port stuck in SOS

I just switched to PM yesterday, and my phone has been stuck in SOS mode ever since. Sometimes it looks like it’s trying to load, but always goes back to SOS. I’ve tried following the QR code, it says it can’t activate my eSIM at this time,  and talk...

Lost phone can't access account HELP

I launched my phone and I can't access my account because it's sending the codes to get in to my lost number.So I need to transfer that onto my new phone

Thinking about changing my service provider

Need clarification before I cancel my Rogers service, which I've been with for the last 26 years.1. Can I keep my same cell no?2. For the US & Mexico, can I call a mobile and landline as well, text and message friends? Will they be able to do the sam...

paiement history sience august 2025

Hi,  I would like to have access to my payed bills since 2025 please.   Best regards Maria   ***Message edited by CSA to comply with the Community rules.    

Sim card from last year?

Is it true that to reactivate a subscription I need a new sim card? A perfectly good one is sitting right here.

trying to login to my account

Hi, I’m trying to login to my account by getting a code to my email vs my phone (I don’t have my phone right now) but the code does not come through.   Any suggestions? Thank you.

sim activation not working

I’m having a really frustrating issue trying to port my number to Public Mobile from Fizz and I’m completely stuck.I signed up for the $25 / 80GB plan and paid for it, then started the number transfer process. I received the usual text from Fizz aski...