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Godzillaz

Has anyone ever managed to get the free ESIM? Website (under help) clearly says replace ESIM is a $0 charge for existing clients but for some reason they billed me the $5 for itAlready emails the customer service just wondering if this is another bug...

Godzillaz

Another complaint; why is customer service in general on Public just so unhelpful?My bill date is Jan 1stThey owe me an account credit so I sent them a PM to credit accountCS agent writes back that its not close enough to my bill date yet (I mean rea...

Godzillaz

Ported number from Freedom to PublicResponded YES to text (I mean honestly; has this EVER worked for anyone? I find it ALWAYS fails like clockwork)It even sent some weird error message about "port auth failure reinstall the Telus app to try again" (a...

Godzillaz

Not sure whats up with our online portals but I checked and this issue is on all 3 of my accountsI mean ... really? Feb 2027 isn't long enough for you guys?

Godzillaz · 12-29-2023

Ok so what to say if rewards are missing?Signed up Black Friday weekend, was given rewards + new account rewardsRenewal was on Boxing day, payment was processed, but no rewards credited on renewal date?The plan pages seem to imply I get the reward po...

Godzillaz

Its prepay so pay once every 90 days to keep current plan / promoI think the $35 for 50GB CAN/USA/MEX is the best overall plan (certainly cheaper than any other carrier in market)Or even last years $40 for 75GB CAN/USA if you want more data and dont ...

Godzillaz

Bit of a tangent but; Public is (currently) cheaper than Freedom is on every price pointThere is not a single plan / promo cheaper over at Freedom (barring some sort of miracle retention plan)And Freedom customer service is just as poor in my exp. Ev...

Godzillaz

Nope not yet55 minute (and counting) phone callIts def an IT issue though as she say they need to escalate to Tier 3 support and are "working on it"*edit 66 minutes, they say confirmation is approved now. Turn phone off, wait 2 hours, then turn back ...

Godzillaz

Both times I ported a number in to Public they failed and required manual interventionThe TXT to former providers (Freedom and Koodo) come though but Public text do not and then they manually do it after I call in to request it here 1-844-232-7678Eve...

Godzillaz

I find the data and txt works no issuesVoice is a huge issue in many areas (since Public often drops to 3G for voice)

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Re: Lowest cost Subscription to keep phone number

Re: Another Port Failure

Re: Another Port Failure

Re: Trouble with Roger’s transferring Number

Re: US Plan Settings