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Godzillaz · 12-24-2024

So anyone else get them to do plan change via private messages to customer service?For some reason some of my online accounts are eligible for the Black Friday offer and others are notIs it a website bug or other issues (and its really weird the NEWE...

Godzillaz · 12-10-2024

Has anyone ever managed to get the free ESIM? Website (under help) clearly says replace ESIM is a $0 charge for existing clients but for some reason they billed me the $5 for itAlready emails the customer service just wondering if this is another bug...

Godzillaz · 12-10-2024

Another complaint; why is customer service in general on Public just so unhelpful?My bill date is Jan 1stThey owe me an account credit so I sent them a PM to credit accountCS agent writes back that its not close enough to my bill date yet (I mean rea...

Godzillaz · 12-10-2024

Not sure whats up with our online portals but I checked and this issue is on all 3 of my accountsI mean ... really? Feb 2027 isn't long enough for you guys?

Godzillaz · 12-29-2023

Ok so what to say if rewards are missing?Signed up Black Friday weekend, was given rewards + new account rewardsRenewal was on Boxing day, payment was processed, but no rewards credited on renewal date?The plan pages seem to imply I get the reward po...

Godzillaz · 01-27-2025

I can not imagine what 3rd party OS is still in use or how old that flip phone must be...Even Blackberry had support discontinued last year

Godzillaz · 01-27-2025

There is one other carrier with a very similar point reward systemThey are def less known and dont even promote their systemBut if you stay with them 2+ years their system is pretty good also(however network is worse, and although I find plan package...

Godzillaz · 01-27-2025

If you do the math the point change over is really a moot pointMost people end up nearly identical for monthly point % + annual discount (presuming you remain 12 months; porting out earlier results in a drastic loss of funds so the new system is clea...

Godzillaz · 01-27-2025

Its prepay system so need to buy before you roamNow in practise I DO receive text messages while roaming in USA that say reply to add a roaming plan but it is easier and safer to add prior to tripThe addons will expire whether you use them or notSo y...

Godzillaz · 01-27-2025

The request is unclear but my takeYou had a credit card on file that needs to be changed (expired etc?) When you attempt to add the new card the authorization is failed and it still shows your old credit card as preauth?(I know in past years Public h...

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