Plan Changes

[Godzillaz]

So anyone else get them to do plan change via private messages to customer service?

For some reason some of my online accounts are eligible for the Black Friday offer and others are not

Is it a website bug or other issues (and its really weird the NEWER accounts have no issue downgrading to the plan while my NEWER account cant change; despite fact data is identical and price nearly the same; I really just want to switch for the Mexican roaming + long distance minutes is only advantage)

[Sansan]

@Godzillaz  last time I asked which was  a few months ago they said no. I asked them to escalate and they did and I was still declined. I will never do that again. Left a sour taste in me as they were not nice saying no. 

Did you ask them yet?

People have been posting the workaround.

Downgrading now to a lower  $29 or $30 if you see it in your account to unlock the higher price plans. I can't confirm it works, as I didn't try it myself.

This should then show the plan you want selecting change on renewal for the desired plan.

[BKNS27]

@Godzillaz 

No bug, PM has made it impossible to downgrade your plan if you are an existing member.

All the plans you are eligible for is in your account under Subscription>Manage Subscription>Change Subscription.

If it is not listed then you don’t qualify.

[hTideGnow]

hi @Godzillaz not a big, PM is using targeted marketing and only give some plans and not all plans to everyone, so, different accounts will see different choice of plans

Some will ask you to ask support to help plan Change, but we got feed back that PM agent won't help with thaf