3 weeks ago
I can't log into public mobile due to not being able to confirm the security code. Is there a way to receive it thru my email instead of my phone number? I can't get the code thru my phone number because I haven't been able to download the ESim yet.
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3 weeks ago
@Pancho1 wrote:That option doesn't pop up for me.
Then message a CS Agent to add it and you'll be set.
3 weeks ago
That option doesn't pop up for me.
3 weeks ago - last edited 3 weeks ago
@Pancho1 wrote:I can't log into public mobile due to not being able to confirm the security code. Is there a way to receive it thru my email instead of my phone number? I can't get the code thru my phone number because I haven't been able to download the ESim yet.
Hey @Pancho1
If you click on "Didn't get code" the email option will pop up. If it doesn't, it's not set up for it and you'll have to reach a CS Agent to add your email.
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage