Change my two step verification to email

[Pancho1]

I can't log into public mobile due to not being able to confirm the security code. Is there a way to receive it thru my email instead of my phone number? I can't get the code thru my phone number because I haven't been able to download the ESim yet.

[Chalupa_Batman]

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@Pancho1 wrote:

That option doesn't pop up for me.

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Then message a CS Agent to add it and you'll be set.

[Pancho1]

That option doesn't pop up for me.

[Chalupa_Batman · Accepted solution]

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@Pancho1 wrote:

I can't log into public mobile due to not being able to confirm the security code. Is there a way to receive it thru my email instead of my phone number? I can't get the code thru my phone number because I haven't been able to download the ESim yet.

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Hey @Pancho1 

If you click on "Didn't get code" the email option will pop up. If it doesn't, it's not set up for it and you'll have to reach a CS Agent to add your email.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage