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I signed up for the subscription change for Jan 18, and it has disappeared from my account

Skyler11
Great Neighbour / Super Voisin

I signed up to upgrade to Can-US-Mexico plan that was supposed to be activated on January 18, but it has disappeared from my account. I took the screenshot when I signed up for subscription change, because this has happened in the past, too. Can someone from Public mobile answer how to get this back? Thanks.

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5 REPLIES 5

L30
Great Neighbour / Super Voisin

I'm glad I came across this article as I had the same issue although with a downgrade plan. I loaded up pm on a web page and it shows the sub changed but not in the app.

AK32
Model Citizen / Citoyen Modèle

it sounds like the app is delayed for some reason. but if you see it on your account in a web browser, you should be all set!   You can make sure your app is up to date on the latest version, and perhaps uninstall/reinstall the app to see if that will refresh it.  It may also update after a certain amount of time, since it was done over the weekend.

@Skyler11 okay, it's likely a caching issue then which sometimes happens with the app and sometimes with the web browser. Good to hear it's working.

eddieO
Mayor / Maire

@Skyler11 good thing you have the screenshot for proof. You'll need to reach out to a support agent but they should be able to fix this for you.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Skyler11
Great Neighbour / Super Voisin

Nevermind. When I check my public account on a web browser, it shows the subscription change. Somehow the app is not showing it, tho. 

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