3 weeks ago
I signed up to upgrade to Can-US-Mexico plan that was supposed to be activated on January 18, but it has disappeared from my account. I took the screenshot when I signed up for subscription change, because this has happened in the past, too. Can someone from Public mobile answer how to get this back? Thanks.
3 weeks ago
I'm glad I came across this article as I had the same issue although with a downgrade plan. I loaded up pm on a web page and it shows the sub changed but not in the app.
3 weeks ago
it sounds like the app is delayed for some reason. but if you see it on your account in a web browser, you should be all set! You can make sure your app is up to date on the latest version, and perhaps uninstall/reinstall the app to see if that will refresh it. It may also update after a certain amount of time, since it was done over the weekend.
3 weeks ago
@Skyler11 okay, it's likely a caching issue then which sometimes happens with the app and sometimes with the web browser. Good to hear it's working.
3 weeks ago
@Skyler11 good thing you have the screenshot for proof. You'll need to reach out to a support agent but they should be able to fix this for you.
You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)
3 weeks ago
Nevermind. When I check my public account on a web browser, it shows the subscription change. Somehow the app is not showing it, tho.