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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! group texts

Hi I just transferred from Telus to Telus public mobile. I changed providers and now all my group texts are no longer working. I use them for work purposes so you can imagine the complications

Resolved! Does *611 even work?

I’ve seen subscribers being directed to dial *611 for various reasons.I tried calling *611 three times today to see how it works and only got total silence on the other end. It didn’t even seem like it connected to anything. Each time I called it, I ...

Resolved! Setting up SIM

I entered the wrong IMEI when changing to PM from Koodo. App is frozen on step 6. I can navigate to ‘my account through website, but unable to find button that allows me to go back and edit or modify the IMEI associated with my SIM

Purchase eSim on App

I am trying to switch to an eSim on my compatible IPhone SE but the app won’t let me pay when I get to that point.

Resolved! My IPhone SE only rings 3 times….how can I change it to ring more times?

Resolved! My account

The app is not accepting my postal code.plus I would like to know how to go about keeping my phone number before I make a payment ?

Resolved! Cancel Subscription

Hi If I cancel my plan would I get the refund of unused service. My renewal date is April 23?

Your sim card does not allowed to connect to this network

Get my som card about 3 weeks ago, and active it today. But I got the errorYour sim card does not allowed to connect to this network

Resolved! No CS reply, Can’t activate account , says eSIM not installed

Hello I require help to activate before my freedom mobile plan renews I sent in a ticket yesterday but no one has replied.says “eSIM not installed”- tried on 2 iPhones and 1 android, same message- tried new number option and transfer number option, s...

Resolved! Payment problems

I have been having problems with processing my payment. It keeps saying I should try again later. I have been trying since Sunday and my plan was not expired when I tried the first few times now I can't get it to resume services.. advice needed

Can't send texts

Keep getting an Error 2 when sending texts. Can receive.

Problems

After almost 2 weeks of using your product I found out that I am also charged by my regular provider in Canada for a daily roaming fee. Someone told me to turn off my primary number in setting so I did that but now your service won't work outside of ...

Resolved! Activating my account

I read on my profile that I am activated from March 24 but am not able to send or receive texts or make or receive calls. I did transfer my mobile number from previous supplier and that is listed on my profile. Am I missing something? I really need t...

Switching plans

Currently on $25 for 1GB for 30days plan where I use vouchers to top up my account. If I switch to @29 for $20gb plan is it still for 30days and I can use vouchers to top up my account, or is this a 90 day plan. Thanks for your help.

Charges.

What are the charges for data, calling, and text, when in the USA, without a roaming add-on?

No reply from CS agent

My god! Sent message to CS agent yesterday and this morning again, but received no reply at all!Paid subscription last weekend and chose eSIM, but later was told by its agent that they actually has no eSIM service. So ordered physical SIM and receive...

WHY IS MY SERVICE NOT WORKING???

IT IS SO HARD TO GET ANY PROPER HELP HERE. MY ACCOUNT RENEWED YESTERDAY AND IT SAYS I HAVE NO CALL TIME LEFT. WHAT THE HELL IS GOING ON???? THIS IS AFFECTING MY WORK!!!!!!!! AND I CANNOT GET ANY HELP OR CREATE A TICKET BECAUSE THIS SUPPORT SERVICE ...

Retrieve account

I was trying to transfer to another provider but my mobile doesn't work with it. When I tried to keep my existing provider (Public Mobile), my line was already deactivated. What should I do to continue my service with Public?

Switching from Bell

Hi, I am not tech savvy and need to switch my provider from Bell to Public Mobile.I do not want any disruption in service and my Bell billing for the month ends on April 11th.How do I do it so that there is no disruption in service and I am not payin...

Information Update

Good morning,I am not able to update my payment information. The address and postal code on my account is not the correct one and I have a new credit card with a different postal code. I cannot update my address or my credit card because the postal c...

250gb bonus data for 150days

Hello, from Public Mobile, I received a msg:"Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data to your account as a thank you for your continued loyalty. This bonus data will expire in 150 days. Enjoy the...

Porting my number to another provider

I need help asap! I tried to port my number over to another provider but because my plan with PM ended on the same day I didn’t receive any text with instructions. I’m wondering if anyone knows how to go about this? thanks

Resolved! US unlimited talk and text

Hello Community,I purchased US talk and text and the talk doesn't work. Very frustrating!Could someone PLEASE help me to make it work???

Resolved! Unable to access voice mail

I have an iPhone 13, running iOS 17.3.1. For the past week, I have been unable to listen to voice messages that have been left. On the screen it shows 3 messages (red bubble showing 3), but when I call voice mail it says “you have no messages “. I kn...

Phone stolen can’t log in

My phone was stolen and I haven’t been able to log into my account. Do you know if my PM account may be locked because the phone was reported as lost/stolen? I’ve been messaging with customer support for days now and still cant log in. Whenever I try...

Resolved! How to cancel a plan that wasn't activated

Hello,So I recently subscribed to a public mobile plan, but by the time the sim arrived I realized I didn't need the plan anymore and want to cancel it. Is there any way to cancel my plan and pay for it without activating the sim card or do I need to...

When my plan renewed the 150 gigs they gave me disappeared

I accepted the 150 bonus data which I was promised for 150 days', I changed my plan for the next subscription cycle, and I got notified that I had used all my data, I looked into my account and the 150 bonus data was no longer on my account. I want i...

Resolved! 5G Connection no longer available on my Phone since switching over to PM

I have a Samsung Galaxy S20FE 5G that I just switched over to PM on a 5 G plan. I am no longer able to connect to 5G. I go into my mobile connections and the 5G option isn't there anymore. It used to be and with my previous provider, it all worked ...

account closed July 2023 but still being charged

RESOLVED, THANK YOU ALL FOR YOUR HELPHi, I was an office manager and opened an account with Public Mobile, but moved to another office last year. The new manager didn't want to use the number and asked me to cancel the subscription. I did it on July ...

Regarding the rewards program

Hi, I am confusing the new rewards d program.now I got pre- authorized payment for $2Royalty pays $8 and refer a friend $1. Total is $8/discount for each month. what gonna happen after May 1st fir my bill? Thank you!

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