Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

The dreaded Forbidden A1 Error

I have been trying to access my public mobile account as I got a notice saying that I have used up 100% of my data. But accessing my public mobile account has failed as I keep getting the dreaded Forbidden A1 error. I have so far not seen an explanat...

Forbidden AI

Why am I getting a Forbidden AI notice when I try to sign into my Public Mobile account?

Do payment

My service was stopped.

Resolved! Canada/USA/Mexico Plan

My wife had problems with her Public Mobile add on when travelling to New York City, mostly to do with dead zones. I have an upcoming trip to Mexico and USA and was going to change my subscription to the 3 country plan. Curious how people with the 3 ...

Billing Questions

I was overcharged on January 5th.

Nothing working

We live on Vancouver Island. Service has never been fantastic but most of the time I show mostly full 5G bars. Suddenly nothing is working. I get roaming notifications all the time, calls won't connect, in a call suddenly no one can hear me, RCS chat...

Resolved! Cannot sign into self service on the web?

Is anyone else having issues right now signing into self service using a web browser?

Why do I see SOS

I just switched to public mobile. For my network, It says P is SOS and T public mobile. What is the difference between Preferred and Travel? I tried resetting my network settings but that didn’t work. I can’t make calls unless I change them to T but...

Remove Preauthorize payment

HiI just cancelled my service however I cant login to my account to remove me set preauthorized payment. Please remove it as I no longer have access to the account. Thank you.

Resolved! Why no rewards showing

I have been with public mobile over 7 years and I was receiving loyalty rewards around 7$ including pre auth payment credit. currently my plan has been expired upon renewing I noticed it’s showing the regular price but no rewards. I’m not sure what...

Activation issues

While opening the mobile app for activation, iam only getting a white blank screen. Payment successfully submitted.

Resolved! Changing address - won't work

Hi,I am trying to update my address so my auto credit card payments go through.The website keeps telling me to enter a valid address. Is there a specific format they want it entered in? I know how to get to the page to change it, the site won't let ...

were is my sim card

i have order the sim card and pay for it almost 50 bucks in Novemberdid not received sim card until now. contacted support few times ( ticket) did not get any answers. it there anybody who can help me with this? its bloody joke.

Help with activation - it won’t work

I have been going in circles for 3 days. It says something went wrong when activating your account and to contact customer service, but won’t connect me to anyone. I need help. You have taken my money but aren’t giving me any service. It won’t let me...

Resolved! Red dot on voicemail

Hi. The red dot on my voicemail will not go away. Also a 2nd problem of wanting my phone to go down to 4G as I ordered or LTE, from 5G, as 5G seems to kill my battery from 4 days down to 3 days

Change subscription error

Change subscription approved to start new plan on jan7-2025.However after jan7 they did not change plan now the plan is removed. What can I do? The New plan is$35 per month unlimited talk and 75gb data in Canada US and Mexico. $1000 long distance min...

cant get into my account

hello I tried to bring my old phone number over and it is unable to be tranfered but is fine but now the screen on the account is stuck on activation step 5 and i cant move from that page to get into my account to choose a new number does anyone know...

Coverage?

Is there coverage for the Bahamas. Traveling there in April. Thanks

Add on data purchased not applied to my account

I have purchased 3 GB of data and it tells me I am out of, it’s not possible , last time same thing? Do I need a new provider

Resolved! i can not active my phone

hello. i tried activating my phone by switching over my old number and a message came on the phone saying we are having trouble. now i cant log in at all.

Resolved! Is there a way to switch to the $19 plan? I have been using a 3G plan for 25.

Looking to change plans thanks for any help.

Voicemail not working?

Out of the blue voicemail stopped working very weird.IPhone 14Can access voicemail settings etcVM doesn't pick up when a caller calls. Just rings and Rings and eventually disconnects. Not sure why this happened or how to make it work. Any help or adv...

my account

I cannot access my account

Points

How do I consistently earn points per month with the Community help?

Resolved! Unlimited local calls but unable to call.

I have an unlimited Canada-wide calls plan. I am trying to call and it keeps saying that I used all my minutes!!! How come?!

Resolved! Changing subscription from 4g to 5g plan

Hello - I'd like to subscribe to same price $29 can-us-mex 5g plan from 4g plan, however, I don't see it in my account in manage subscription section. Can you please help ?

Not receiving incoming calls from Roger’s after number porting

After porting my number over from Roger’s, I am not receiving incoming calls from Roger’s customers. They just get a message saying the number is unavailable. All other phones are able to call me.

Resolved! @customersupport, eSIM # fraud

@customersupport, My phone number has been changed without my knowledge! Have I been hacked? How do I get rid of it?

subscription

How do I cancel my subscription

Retrieve an account with a phone number.

Hello, My mum passed away this Christmas and I would like to cancel her phone plan. Unfortunately, I have deleted her logic and password details. I have her phone number how do I retrieve her account

Community

Forum Posts