Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been with PM a long long time (probably more than 20 years) and with a plan $15 with illimited talk, no texto at the time. Today PM removed reward and I have to pay $24 (tax included). I felt betrayed and want to move to a new plan with texto + ...
I am having the same issue as xxxxxxxxxxx - I receive the e-mail confirmation but never receive the text message confirmation. What do i do?
Yesterday but phone suspended
My friend is looking to switch to PM. The current plans all have split data: 30 + 50. Does this mean he would have 80 gb every month? Or is the 50 a one time only? thanks.
Hi all,Activation failure at very end of the process.PM sim is in “already used” state. Need & please help to reset the SIM state.Thanks.
Hey GuysMy neighbour want me to sign her up for public at 10pm. Any known issues when signing someone up late at night?Thank You for any advice,The King
Hello,I tried to buy an add-on, but there is no option for me to pay with my rewards, then use a credit card to pay the rest. Can you please advise me how I can do that ?Thank you.Chapter.
The email registered to my public Mobile account has been deleted and I no longer have to access to itm when I log in it tries to send the one-time path code to the email address that has been deleted. I need to get into my account so I can pay my ph...
Hello,I was just checking my phone again, and it has GSM/HSPA/LTE (autoconnect) which means it supports 4G. But apparently my phone is not on the public mobile certified list. I guess I will need to upgrade anyway to 4G since I just found out carrier...
I have an error on my phone sim locked and is requesting for a PUK number. kindly assist with a PUK number
Is there a plan here that gives me unlimited Canada but also let's me text and call Algeria. Any help is very much appreciated. Thank you@@
My son’s phone missed a payment in June. Ever since then, the bill has not continued to come out automatically like it always has every month. He currently has no active data and we cannot log in to the public mobile app. We do not have access to the...
I am trying to help my mom. She has locked herself out of her Iphone, permanently. I need to move her number to a new SAMSUNG, but I can't get in to her old phone to move any data. Any ideas on how to get a new Esim onto the new phone?
Hello, I'm stuck on this page. The OTP it's sending is not getting to me. I just signed up for the service today and chose the option to transfer a phone number from my current provider (Fido). Everything seemed to work fine and I was prompted to act...
I tried to sign into my account after transferring my number from lucky to public but when I did so something got messed up I guess and now I can't log in because I have no access the to number I transferred. I tried to remove the esim and add it bac...
I’ve installed Public Mobile SIMs on both of my kids’ Pinwheel phones. The group chat function is set up - but it isn’t working. I spent over an hour with a Pinwheel tech support person while we adjusted settings, including adding several new APNs fo...
I successfully ported a number in to my account and now I can't activate iMessage. I get a message that says I need a sim with that phone number assigned to it. Wouldn't the sim I have currently, just activate with the new number?I didn't read anywh...
Hello dear agentAfter checking my automatic payment in my bank account, I noticed to my awe that I have been paying double for the same mobile account for almost 3 years now.Please advise me how to get reimbursed.Thank youHafida
Hi, my name is xxxxxxxxxxxxxxxxxxxxxx and I just purchased add-on for UK calling 1000 minutes and when I tried calling someone in the UK, I was unable to do so. Could you please help? Thanks
Yesterday I was change my eSIM to physical sim and it was working fine but today it stop working. I removed e Sim but still it doesn’t work, what can I do?
Hi,I recently switched to PM and am confused how the billing works at PM.. cuz I think I'm getting billed twice for this first month.So I joined PM on July 26th, and I was expecting my first bill payment is due Aug 26th because that's what it says in...
i need to cancel my subscription today, the bot told me i need to contact public mobile to do so. Can you please assist? Thanks!
I set up my voicemail a few days ago. Since then I have two messages, and every time I go to access it it says press one to listen to your new messages and I press one and nothing happens. It’s like the number one does not register, and then it goes ...
Hi Using IPhone 6+. Just created a new 4G account. But when I switch from 3g to LTE the Iphone still shows 3g.As a test I swapped the SIM out with an existing Public Mobile account on a older IPhone SE and then I get LTE on the IPhone 6+. Any idea on...
I have ordered sim card with new registration but I did not received it yet and decided to use my esim now for activation .but when i log in to the app and select continiue activation it just give me the option foe entering sim card number and not es...
Hi all,I have been with public for a long time my plan was 15/month for just texting and calling. My credit card details changed so my service was gone for a few days then i logged into the account and it wanted me to change my subscription and pay t...
Since switching my plan a few months ago, I've lost all cell reception. My signal strength is -111 bdm. Ive changed it in my settings to only use LTE because there is supposed to be coverage in my area. But I can't make a phone call. How do I fix thi...
My new eSIM won’t download
I have Canada-US plan which allows me to use 20 GB in US. I am in US right now and my data is not working. I need urgent help as I can’t navigate without it.
