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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! my second subscription not on my profile

cannot renew second phone as subscription not shown in account

Cancel service

Can’t get into my account to cancel have a new provider and need Telus / public mobile to OK my old phone # transfer to Fido

Email to SMS Bridge

Hi there,I'm trying to use the Email to SMS Bridge that Telus + all Telus MVNOs have: (number)@mms.mb.telus.com.This works fine if I'm emailing it myself, but when I try to use that email for certain services (particularly my library), I find I'm not...

Resolved! How to delete a post from the community ?

How to delete a post from the community ?

Resolved! One-time data bonus

I have 1.72GB of data left on a 2GB data one-time bonus. Does this expire?

IPhone iOS limits downloading the Public Mobile app

Name - *** @ ***I have registered and order a physical SIM Card expected to be deliver on Thursday -this week-or Friday ( Nov 01/02 2023 ) the latest.- Understand that when go to activate ( transferring Number from TELUS to PM ) and prior to replace ...

Resolved! esim not activating, told go get actual sim..still not activating iphone se

new subscriber , tried esim, did not work, support said esim on iphone se not supported, bought actual sim card, swapped sim online, deleted esim(which was installed just fine)..still no service...did netword reset on phone again, still no service......

Resolved! CANADA -USA plan

recently subscibed to Can-US plan. data not working in US. Do i have to turn on roaming on my phone to work?

Checking who called

Hi,Under usage history I notice I have a history of calls to the number 647-580-4001. I’ve noticed some threads saying this means the call went to voicemail. My phone was on airplane mode, so I’m unable to check who called on the phone app. Is there ...

Resolved! Registered yesterday and got charged 5 time....

Hello thereI created my account yesterday to take advantage of the new promo for $ 34.00 per month and 15 gb I think it was and paid with my credit card....after entering my payment info and pressed entered I got the error message saying that it went...

Did it do it twice?

I'm still waiting on my son's sim, money taken Oct 26th. I went to log into my account and it said activate, then carried me to a page saying "Payment Complete, we'll send your card in 2 days"... they've already take the payment for the month/$5 sim ...

Resolved! USA Travel Voice Calling Not working. Data working OK

I have the$50 Canada US plan.Today I went on a day trip to Port Huron MI USA. Roaming data works great. Voice calling does not. Number attempts to dial but hangs up immediately. Phone settings show roaming is allowed - data worked. Phone shows connec...

SIM card did not get my address

hi, i've ordered a sim card to my home address but it did not reach me."Order 349401 confirmed"

Transfer my number (port in) to another service provider

I was wondering how I can transfer my phone number to another service provider?

Can't receive calls/texts waited for 24hrs

Can't recieve calls/texts been more than 24hrs.

Double charged

I was trying to pay for a USA add on and the system says it wasn’t processed so I tried again. It looks like I was charged twice for $30. The one charge is for USA talk , text, data and the other charge is a 30 add on that I never submitted. How d...

Moving from Telus

What is the procedure for moving from Telus to PM?

Does the Light Phone work with Public Mobile?

Hi there,I'm looking at getting a Light Phone II, but I'm wondering if it will work on Public Mobile.Currently, this device doesn't ship to Canada, but I was told by light customer support they were working on getting the phone to work with Telus. If...

Points

Can I transfer my points to my Son.

SIM Card hasn't arrived in 10 days, and I don't have my Order Number.

Hello, it's been 10 days since I bought a Public Mobile SIM Card and a Plan, and my SIM Card still hasn't arrived in the Mail, and for some reason I also wasn't given an Order Number. Can anyone help me with this?

Switching phones

Hi I have a wireless sin account with Pm and I would like to switch over to a new phone. Please help

Forwarding calls to U.S.

I have an Android phone on the Public Mobile network (Canada) which allows me to forward the phone calls to another phone. If I select this option and I remove the sim card will calls still be forwarded?Specifically, what I would like to do is:Buy U....

Plan changed

Why did my plan change to a much more expensive one by itself?

Resolved! Sim card order have yet to arrive.

Hi,Is there a way to get an update regarding a SIM card order ?I orderered on October 22nd, and haven't received it yet.Thanks in advance.

Need to make a payment but forced to change subscription plan

I got a new payment card so I need to update my payment card to pay for my service. When I click on the "Pay now and resume services" button I am redirected to a page that wants to force me to change my subscription plan in order to make a payment. I...

Resolved! Need to covert from Reward Points to Auto Pre-Authorized Payment

Hi All, I want to convert the reward points to Auto Pre-Authorized Payment as the rewards point allotment is not that much useful for me as compare Auto Pre-Authorized Payment. And also i want to convert existing reward points to credit. can someone ...

Service Interruption?

All incoming and outgoing calls were failing. Rings on my end as if it is working. I got curious so logged in to check my account to see that my service for some reason hasn't auto-renewed. I have been with PublicMobile for years now, so not sure why...

No phone service from public mobile since transfer

Please tell me when will Public Mobile start providing phone services. The previous phone service provider has stoped providing services to me. Very inconvenience.

Resolved! Port failed, can't retry.

I don't know why this isn't an option when it's supposed to be self-serve. The port failed on Public Mobile's end (I got the text from the old provider and replied YES). Now my old provider is still active and I'm paying for a new plan with public mo...

Need to delete extra email addresses

I am trying to add a 2nd phone line. I enter a new email address different from my regular one for My Account to register a New Account. I tried 2 different of my other email addresses. Eversafe says 'Already Registered' and won't let me go on.How ca...

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