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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10050 Views
  • 100 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20719 Views
  • 181 replies
  • 24 Bravos

Resolved! Number Transfer Issue Please help

 Dear support teamI transferred my first line number from Fido to Public Mobile this morning.As I was trying to transfer my second line to the same account at Public Mobile, my first number disappeared and I can no longer use it.Please please help me...

Xiaolei by Great Neighbour / Super Voisin
  • 216 Views
  • 4 replies
  • 0 Bravos

Resolved! Stuck in login loop trying to set up new account/ phone/sim

I have a new account, new SIM, new phone and yet can't get logged in to my account to complete the activation or even request a trouble ticket. I am in a perpetual loop of inputting my info, then the code that is sent and then if all just goes around...

PapaDon by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Incorrect ESN/MEID

I transferred my number from Fido to Public, I received Fido's confirmation of this but then I received a text from Public saying they are having trouble transferring my number, looks like an incorrect ESN/MEID was entered. How do I resolve this?

Resolved! Incorrect Legacy Rewards Applied?

Can someone help or confirm if the payment section is giving me an incorrect discount, and if the correct discount should've been multipled by 3? i believe the total discount should be $27 for the 3 months.This is the current plan that i have. $33.90...

Current Plan.png New Plan.png Legacy Rewards.png
Jeffrey007 by Great Neighbour / Super Voisin
  • 384 Views
  • 7 replies
  • 0 Bravos

Resolved! US roaming

I purchased an add on for US roaming for $30 plus tax. When I crossed the border into the US I received a text message from Public Mobile offering the same add on for $10. The one time I tried to use Safari on my phone, it didn’t recognize the add-on...

BJR by Good Citizen / Bon Citoyen
  • 252 Views
  • 7 replies
  • 0 Bravos

Flash Plans and Happy Customers Continued!

Hello!the Public Mobile Gods have listened! (read?) A new promo was launched for us loyal customers! I’m sure people have noticed the 20Gig for $34 on a 90 day subscription plan today…but never the less…It’s a great plan…Thank You! {Insert} A Happy D...

Cart3 by Good Citizen / Bon Citoyen
  • 129 Views
  • 1 replies
  • 3 Bravos

TG 100 GSM gateway

HelloMy public mobile Sim card which eyeballs about a year and a half before doesn’t work on TG 100 GSM gatewayCould you please help me to find out how Can i change my Sim card to new one Or help me how could I registered my SIM card on that device

Dave33 by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

Resolved! Long Distance rates without an Add-on

Hello,I don't make calls outside of Canada normally but my brother lives in the US.On a rare occasions I need to call him from my phone. Can someone direct me on what the Long Distance Rate would be if I make a call to the US and I don't have an Add-...

Resolved! Subscription plan

TIA! So I was randomly looking on the app at my subscription and when it renews, and oddly enough it wasn't showing me everything that's included in my plan (which is the $45 4G plan with free canada wide texting and calling with 30 gigs of data). So...

Sandy031 by Good Citizen / Bon Citoyen
  • 183 Views
  • 8 replies
  • 0 Bravos

Offer

I have a. Phone+ 1Gb plan for 22.00 . Dollars. I got a text offer from public for 5gb 4g for 35.00Is this 35.00 for phone and 5gb or 35.00 plus the 22.00. If it's going to be 57.00 I will get along with what I have plus wifi

Obdoctor by Great Neighbour / Super Voisin
  • 125 Views
  • 2 replies
  • 0 Bravos

SMS not working

I migrated from virgin mobile and am using e-sim. The transfer was successful and I am able to use phone for calls and data, however, I am not able to receive any text messages. Due to this, I am not even able to confirm full access to my public acco...

Ansk by Great Neighbour / Super Voisin
  • 238 Views
  • 7 replies
  • 0 Bravos

Text messaging

Have not been able to send or receive text messages for 2 days now.   Please help.

Termite211 by Good Citizen / Bon Citoyen
  • 211 Views
  • 11 replies
  • 0 Bravos

Subscription change promotion not applied to the account

Hi Moderator,I got a promotion text from public mobile for changing the plan to 20 GB 4G plan for $35 and I accepted it. But after renewal the new plan is still not in effect. Could you check why? My number is ###-###-####,Thanks in advanceRenu(updat...

RenuLukose by Great Neighbour / Super Voisin
  • 204 Views
  • 6 replies
  • 0 Bravos

Number transfer failed and can't even open a ticket

My phone number is not transferred but I can place outbound calls originating from the ported number. My incoming calls are going to my original provider. Everytime I go to chat it says open a ticket. However when I go to open a ticket it says encoun...

sgobiraj by Great Neighbour / Super Voisin
  • 217 Views
  • 5 replies
  • 0 Bravos

Resolved! Switching to Promo Plan - lose Rewards?

Hi All,I've been with public for 5+ years and am still on a grandfathered loyalty rewards system for $5 off each month + freind referal bonuses. I received a text offering 20GB for $35/month. If I reply YES to switch to this, will I lose my rewards o...

eschilha by Great Neighbour / Super Voisin
  • 200 Views
  • 2 replies
  • 1 Bravos

Subscription change didn’t take effect

Hello,I was on 5g 3 month subscription and about a month ago I put in a request to change it on renewal date. Today was the renewal date and the change didn’t take affect and it automatically renewed it to the old subscription for another 3 months. I...

tysoncassell by Good Citizen / Bon Citoyen
  • 128 Views
  • 3 replies
  • 0 Bravos

Service

Hi I paid for my service but it still says that my account is still  suspended what do I do?

Tordybean20 by Great Neighbour / Super Voisin
  • 108 Views
  • 2 replies
  • 0 Bravos

Iwould like to cancel my account

I would like to cancel my account. I'm having problems cancelling my subsvription. How do i cancel my subsctiption.

Mastika by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

Resolved! Promotion plan

I've been using the same plan for a couple of years and I see a promo right now. If someone can confirm that if I switch to this new promo, my new plan will not revert to a higher payment after the promotion ends? Thank you!

JP20 by Great Neighbour / Super Voisin
  • 178 Views
  • 3 replies
  • 1 Bravos

Resolved! "Your services are on hold"

I was on US/CANADA $50 plan and expiration date is Aug 31st, early this month after I came back from US, I setup upcoming prescprition to $39 plan and starts on renew date(Aug 31th), but when I login my account today, the overview page shows "Your se...

mlin0121 by Good Citizen / Bon Citoyen
  • 222 Views
  • 4 replies
  • 2 Bravos

Resolved! Questions about switching to Public Mobile

1. Will the 5G plan work on my S10? I understand I won't get 5G speeds but will it default to 4G?2. Can I port my number a few days after activating? Is there a fee for this?3. Is it true if I use a referral code upon activation I will receive a $10 ...

tokum by Great Neighbour / Super Voisin
  • 318 Views
  • 3 replies
  • 2 Bravos

Not receiving SMS back

I have purchased public mobile phone plan for the first time and I faced the issue to receive SMS. I can text other people, but they can't reach me back. What should I do?

Annarhiia by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 2 Bravos

eSIM vs SIM?

I travel out of country for work sometimes so an esim is tempting but I am concerned that if I switch phones that eversafe 2fa (ugh) will not work and will not allow me to switch  has anyone had personal experience with switching devices while using ...

Rodolfo by Good Citizen / Bon Citoyen
  • 519 Views
  • 5 replies
  • 2 Bravos

Coverage issue

Does the cell coverage cover northern alberta?

Ish_74 by Good Citizen / Bon Citoyen
  • 135 Views
  • 2 replies
  • 1 Bravos

Permanently change EverSafe 2FA to email only?

Hi Is there a way to disable text based 2fa? Was travelling and could not check my account because Public doesn’t have service options in Europe and so I could not get my code. hopefully there is some kind of fix here thanksRodolfo

Rodolfo by Good Citizen / Bon Citoyen
  • 339 Views
  • 12 replies
  • 3 Bravos

My phone is PUK locked

My SIM card is PUK locked and I can't find the 8 digit code to unlock it. How do I get it?

Randy23 by Great Neighbour / Super Voisin
  • 194 Views
  • 3 replies
  • 1 Bravos

Resolved! my number isnt linked to my email???

so my email isnt linked with my number and i cant change my plan, apparently my number is linked with another email what do i do now.....

zakaria3 by Good Citizen / Bon Citoyen
  • 234 Views
  • 7 replies
  • 1 Bravos
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