Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Any ideas why I would suddenly get 7-8 calls from different numbers in the last two days where there is no one on the other end?
My phone is not receiving incoming calls, the top left corner of my phone shows the lines faded out, I can't send texts. What is going on? Why is this happening!? I am a long time customer and I am on a auto pay billing and yet this is happing to me....
I am trying to make a phone call to my friend I. The states but it was saying I needed to purchase more minuets so I did and it's continues to say the same thing. This is very important and I don't have time to screw around
I can recieve texts and make phone calls. But I'm not receiving incoming calls and sometimes my text aren't sending.
Hi , my phone number is ###-###-#### . I’ve been with publicmobile basic plan for years, and I was charged around $21 to $22 per month, however I was charged $28.25 on May 19 and Jun 18/2024. I would like to know why I was charged this amount as I ne...
I’ve been with public mobile for several and my monthly subscription cost was about $21 all in including taxes. This month it was $25 plus taxes for a total of $28. What happened?
I am not receiving text codes or call from close friends? They are being told I am unavailable! Not sure what to do or check? No settings have been changed recently? I need to be reachable for Dr appointments etc. We have no landline anymore!
Hello,I have an old public mobile phone (pre-2014) and would like you to give me the code to unlock this phone. I was told you could helpPlease respond soon
My phone plan has suddenly been cancelled or stopped. I've received a text saying my payment method is incorrect, but my payment information has never changed and my card has been successfully used for a year.Yesterday I was able to log in to my acco...
I live in Ottawa. Since yesterday, I am unable to connect to the network - I get No Service area/mobile network unavailable probably 80% of the time. My partner has public mobile and has no issues. I have been with public mobile for like 4-5 years, a...
It said in Quebec, but I think it affects more, that's why so many posts todayTELUS Service Status
I am trying to get full confirmation of my account but the 6 digit code being sent to my phone doesn't show up. I have tried several times to no avail.
Hello, I am already paying for a plan but have yet to receive my sim card. I specifically want a sim card and not e sim card so how long is this going to take for me to receive it? I am also leaving the country next Monday for vacation so I want thi...
After fighting to get my puk code and finally getting it, it worked and all was finally ok, I woke up to call my soon to be employer and I have no access to any carrier services. My account is newly paid, everything worked last night, this morning al...
I am activating this thread again because I cannot see my PIN on the Profile page. Where is it?
hi my account is disabled and cannot make calls
Can bonus 300Gb data be used while travelling in the US if I have a combined Canada/US account?
What is payee name of public mobile I can't find it. Can I put Telus and then the full account number on my profile? Thank you
So I tried and failed at trying to activate a new account on my ipad, attempting to transfer my number from another carrier. I know now that I cannot receive sms on the ipad’s phone number to confirm my identity to complete the initial activation and...
Why is the phone number on my account (my phone’s number) indicated as the secondary number when I make a call?
Can anyone help me out with the data speed on the cellular network. I have an Iphone 14 Pro and can’t barely get 1 mgps which is just nightmare to use. It’s been going on for quite a while just now decided to look into it. Any tips would greatly appr...
I have been with Public Mobile since August of 2018. Every year my bil has been decreasingIn april my bill was 36.96 now for the month of May and June my bill has gone back to where it was in 2018 for 44.80.. I need my bil to go back to where it was...
I have the same issue starting this morning. It says 'waiting to connect' below the sms and the Public mobile icon is white, as I have no coverage.
Public Mobile withdrew my money from my bank account and suspended my account!Who can activate my account!
I cannot receive calls.If I try to make a call, I get the popup "Not Registered on network".If I leave my phone off for a few minutes, then reboot, I can make calls, but still not receive them.Then, after a few minutes, I am back to the same problem....
My sisters have both in thr last week switched to public mobile, one runs a pixel 2XL and the other a pixel 3. On both devices they are unable to connect to AT&T at all. In automatic network selection their devices say "no networks available" but if ...
Took the 4G promotion to upgrade my IPHONE 8 from 3G starting this June 24, and I still haven't received this upgrade. Yes, I checked that this phone will run with 4G but it seems that the problem is that Public Mobil hasn't made the changes. What ca...
hopefully someone can help me. I made a cell call yesterday successfully. I went to make another call and it comes up couldn't connect. I still have internet service. WIFI works ok also. This morning my phone rang once. the phone seemed to dropped ...
As a happy customer for about a year now with about 5 questions getting resolved through the community, its a little frustrating to come to a brick wall in terms of support. I asked a question yesterday which was shortly after deemed SPAM. It was not...
Over the last day or so all my sms texts incoming and outgoing are arriving like 12 hours later. And they are sent and received in duplicates of 2 or 3. Does anyone have a solution? Thank you.
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