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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Bonus data and long distance call

will my previous bonus data and bonus long distance call be cancelled after 150 days? Will it be in my account whenever I use it? Thanks!

Navigating eSIM Compatibility Issues with My Samsung S20 Ultra 5G

Hi everyone,I recently purchased a new plan with eSIM because the Public Mobile website indicated that it my phone was eSIM compatible. However, after buying the subscription and downloading the app, I was disappointed to find that the app claims my ...

phone number

we moved from Calgary to Lethbridge. apparently my 587 number is long distance if you call locally from Lethbridge is there a way to keep my current number and make it so when people call me from in the same city its not long distance

No reply from c_s

I sent in a ticket 24 hours ago but no reply Anyone having trouble receiving replies?

Missing Referral Points

Hi everyone,Under normal circumstances, I receive my referral points between the 8th and 10th of each month. However, I took an overseas vacation during March and April and had to temporarily suspend my subscription for two months.Upon my return, I o...

When are the new rewards starting?

Just wondering, when are the new rewards supposed to kick in for my account on the old rewards?My billing date is 18th day of the month I believe.thanks in advance

Contact customer service

Hello,who can I contact regarding my plan?I got charged but nothing is working.can only use wifi. The chat isn’t doing much keeps asking me to log in then nothing.. ticket in progress no help. What can I do?thanks!

Trusted Deviced

I see that there are 5 registered trusted devices in my account.Can I add more trusted devices to login to my account without login in everytime?I have my desktop, 3 iPhones and 3 Samsung phones I want to register 2 more devices as Trusted Devices.

Resolved! No cellular access after initiating port

I signed up a new account with a new number I initiated a port from Koodo, the plan was working fine before the port, now I have no call or data access. On my phone it shows there’s reception but I cannot call nor connect to internet. I have respon...

Not able to log into the app, no texts, no calls, no data

HiI transferred my number yesterday and since have not been able to log into the app to continue the activation process. It has me log in, loads for a bit and takes me straight back to the initial log in screen. I have uninstalled and redownloaded wi...

transfer number

I activated a SIM card and transferred my phone number from Virgin to Public Mobile last night. However, the cell phone can't send and receive text messages, but the cell phone can be used to make and receive calls.

Accès to data

I am now with public two months and after my first month of troubles I thought I would be fine. My plan rolled over may 9 but o can’t get access to data all I can do is make calls. What am I missing? is this how it will be forever, I’ve not had ser...

Payment Issue

Service put on hold today. I replaced my credit card weeks ago (due to fraud activity) have new card with same company. PM app will not allow new information to be saved....therefore service remains on hold....I cannot do anymore from my end?? All e...

CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?

CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?Or this plan is for Quebec residents only and intended for use in Quebec?

locked out

I am writting in my wife's account. I am her husband and I am locked out of mine for no reason that I know of. We have been public mobile customers for over 5 years. Can I get help?

Resolved! Does the US Roaming Add-Ons work ok?

Planning a trip to the USA soon. Looking for reviews on how well the US Add-Ons were? Specifically the data.Thanks.

US roaming add-on data talk text

I have a 3G subscription with Public Mobile. If I purchase a US add-on for data, talk, text will these work in the states (NYC)? Does the "3G shutdown" of 2022 interrupt service with my 3G subscription?

Data and texting not working after ported

I have contacted the porting team, they said my porting was completed. I was able to make/received call but the text messages and data doesn’t work. I’m using esim

Why can i not reach a chat agent - payment taken subscription not activated

My phone is stuck in a not activated loop. Payment has been taken but phone activation failed. I have reloaded the app, can sign in but immediately get “subscription not activated “. On my phone the “get support” leads to a death loop of log in log...

Resolved! SUBSCRIPTION question

If I change a subscription plan, is it for life long or just for 90 days ? Thank you !

Subscription

I changed my subscription on May 1st, but my “current subscription “ still shows the previous one. I wonder why? The upcoming payment amount seems fine. Thanks.

Resolved! SMS Not working

I switched my account to Public two days ago. Transferred my number. Data and voice work fine. But texting is not working. I see many people asking this. BUT no replies. What gives!

Let's complete your activation error

I tried submitting a support message a few days ago and haven't hear back.When I log in, I see a page that says LET’S COMPLETE YOUR ACTIVATION.Resume Activation | Go to Login PageWhen I click on "Resume Activation" it redirects me to a screen whi...

International travel

I am leaving for France tomorrow and can't seem to find a plan for traveling is there one or do I have to find something else

Resolved! Please help! Experience high frequent call drop.

Hi there,I have experienced very high frequent call drop. Opened an ticket but the issue still exists and no response from the ticket system…. It’s been very frustrating

Please install your existing eSIM first before purchasing a new one.

I transferred my number from Koodo which didn't work in the app and said to contact an agent. Apparently no agents are ever available through chat so I somehow ended up private messaging one.The agent transferred my number away from Koodo but didn't ...

I’m not getting text

My phone number isn’t showing up I get calls but not able to send or receive text messages

Ported number and not working

I just received a welcome txt message from Public Mobile, and still its doesn’t work after I restarted the phone. I’m able to make call out but couldn’t text out or receive any text messages, data doesn’t work neither.

Resolved! Points System Disregarding Old Discounts

Now that I got forced to switch to the PM points system will I be seeing my loyalty and referral points as time goes or do they make you start from scratch? Right now all I see are the 5 points they gave as a “thank you”. Yet I have been with PM for ...

US data didn't work

I've purchased a US data add-on but it didn't work most of the time, I couldn't get an internet connection. How can I get a refund?

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