Community

Phone not working

I switched from Virgin mobile to Public last night and am not receiving calls and texts aren't working at all. I've sent a private message to CS_agent and haven't heard back. Does anyone know how I can get ahold of someone at Public to get this fixed...

login error

so i typed in all the right info to log into my account. recieved verification code in email typed it in correctly.  it comes up as login error.  i trying 2 times validating and cannot gain access through the app..  anyone have a fix also how do i ca...

Cant verify

Recently i lost my phone that had a esim connection with public mobile, i purchased a new phone, downloaded the PC APP LOGGED IN. and it asked to verify myself and sent a code to the number the i have with PC mobile, but i dont have the phone as it g...

Problem porting phone number out

I gave new provider wrong account number I have correct number now but I can’t receive a text to my number as I don’t have a public mobile sim in my phone 

eSim

I have been a subscriber since February 21/2020 never missed payments (email) xxxxxxxxxxxxxxxxxxxxxxxxxx on October 12 bought eSIM for my new iPhone 17 transferring was better than I expected I could call and receive calls but a couple days latter th...

How to cancel subscription

I live in Spain, can’t enter my account to cancel subscription, it requires my phone number otp verification which is not available here, solely by email isn’t sufficient. No customer support answered to me. What to do

I can not call out and receive call or check voice mail

I can not make call or receive calls from other, I can not check voicemailI can text other number and use data on the phoneI have reset the phone with sim card out and it says that I'm attached to the public mobile networkI'm becoming very frustrated...

Streaming bundle doesn't work for Public Mobile customers

There is a streaming bundle that is available for public mobile customers, but it is a Koodo promotion. I subscribed to the bundle but couldn't active my streaming subscription because I don't have a Koodo account. To activate the promotion there is ...

billing

My Account being billed twice and having trouble sending message/submitng tickets to agent on Chatbot 

Service activation after number transfer

Ported the number from old Telus service yesterday however I still have no access to public mobile esim.

Canada-US- Mexico plan

The $45.00 Canada-US-Mexico, is that the total for the month? Or is it a addition to  my monthly plan that I now have? Thanks

4G 1GB special offer

Public sent me a text about a limited time offer for a 4G 1GB subscription plan for $18. but I can't find any details about it on the website.  Does anyone know the details of the plan, like does it include unlimited text and talk with the 1GB? 

I have a Canada / US subscription, but I cannot make and receive call while in the US

Phone number for porting team

Hi, I'm looking to port out my number to another provider and had initiated the request but I missed the 90 minute windows to respond to the SMS (I did reply but an hour or so late). My new provider said that Public Mobile has canceled the request, e...

Paid successfully but still no service 3 days

I paid my service and my phone won't make calls 

Account Activation

My husband is a new customer on PM. He chose a eSIM, but after registration on the account ( we checked before registration it was compatible) after registration it was not compatible with eSIM. He purchased physical SIM card and customer service sup...

My usage

How can I see my usage? 

Overseas calls

I cant make any overseas calls. Is there hidden steps that I overlooked or does my account permit it ?

can i keep existing number

hi, so i lost my phone and have a new one.  what i need to do to port the number to my new cell.i dont have physical  card   i did esim

e-SIM to Physical SIM Transfer

Hello,I would like to transfer e-SIM to Physical SIM.  Pl. help me. Thanks edited by computergeek541:  changed category labels as this discussion isn't related to Community

I need ESim Qr Code for new device installation

I need ESim Qr Code for new device installation or the activation code.I purchased a new phone, I purchased a new esim on the app but it wants me to install on the old phone. I can't move forward on the new phone setup without a sim. Thanks Please se...

A NEW PLAN OFFERED BY SMS

a SMS offer of a 4G 20GB plan for $27/month starting from next renewal date by replying YES. Is this genuine? 

Lost phone

Hi there, my husband lost his phone. He's going to have to order a new SIM I guess. The problem is, when I log into his public account, it says that it is going to send a code to his phone, which then is inputted into the computer. The problem is, yo...