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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unauthorized withdrawals from account after pausing service

Placed service into pause but Public withdrew funds from credit card for 3 months until I reported a lost or stolen phone , they refused to reimburse me .

Just lost service to make a call. Text and data still work. What to do?

double charged

I am double charged and need my money back

Full plan details not available

I subscribed to plan including long distance minutes but do not see full details description on my account

Canada, US and Mexico $35 plan

On the Canada US and Mexico plan for $35, is a call to a US number from Canada long distance or is it just part of the plan I have? If I’m in Mexico, is a call from Mexico up to Canada long distance? When I’m in Mexico, can I phone another Mexican nu...

Resolved! SIM locked out. Need PUK code

I accidently locked out my SIM. Need PUK code to reset.

I lost my phone

I lost my phone so I cannot access the app because it asks for a OTC from both my email AND the phone number. All the articles say that the chatbot can report it lost for me but I just sends me to the same articles every time. Please help?

Resolved! Unsuccessful Activation

Hello,I have activated a new PM SIM and attempted to transfer over my old Koodo number but encountered an error message instructing me to contact PM for support.Can you assist to transfer my old number to Public Mobile and replace the current phone n...

my account was overcharged?

Hi, I found my account seemed to be overcharged. Please help me check it out!

Plans

I renewed my subscription to 75 GB for$35 include USA and Mexico with 1000 long distance international minutes during boxing week sale.But the plan showing only 50 GB with no 1000 long distance minutes.Why?

Number port unsuccessful

Hi there,I tried to port my Koodo number to my public mobile. I get a popup that says the number transfer has been initiated and will be informed when the transfer has been completed. However, I never received and text to confirm the port. I tried re...

closing account

I transferred my number to another provider. I logged into my account to close it down after the number was successfully transferred and I can no longer get access to my account. It just redirects to the home page. Can anyone confirm that my account ...

SMS wrong Number

I purchased a new phone concurrent with transferring service providers to Public. Followed recommended process ie subscribe, get SIM, transfer old number to Public. Voice works. SMS doesn't. SMS messages to transferred # got to old phone - which has ...

Text messages not working….

I cannot send or receive text when I’m away from my home..just started new month so not a data issue

Can't Activate

I'm trying to activate my SIM, but it keeps asking me to log in to Eversafe. Eversafe then tries to send a OTP to phone number that has not been activated yet. I am not seeing options to activate on the webpage on my PC. How do I proceed?

Resolved! Failed to activate SIM and phone number transfer

Hi,I tried to activate my SIM and transfer my current number from Fido. At the end of the process in the app, it said Subscription not Activated - "Something didn't go right while activating your subscription. Click below to contact a customer suppo...

Resolved! Credit card validation failed

Hi, I’m trying to update my card info but it keeps saying validation failed, please try again. I contacted RBC Visa and in real time tried to update the card info. They said it shows approved on their end. How can I get this approved from Public Mobi...

Resolved! Need help transferring phone number

Need to clarify my account number so that my phone number switches over from bell to public - please help.

Resolved! Sim shipment update

I ordered a sim about 10 days ago and I still havent recieved aby shipping/delivery updates on it. I was hoping to recieve it on time to cancel my current plan before it's payment due date.

Resolved! Sim

I recently signed up and ordered a SIM card and it has not arrived. My current plan is due Monday for payment and I wish to pot over to Public before then. Is it possible to get an eSIM now? I didn’t think my phone had that capacity but it does other...

I had problem at payment

i am a new customer looking to pay for the plan but it keep saying failure in payment no matter what card I used.

Resolved! about this 15 points $15 credit

I did this by mistake i dont want it to charge my account, on rewards i already had 15 points, and bymistake i redeem the 15 points for 15cad, can you revet this please

Resolved! Changing subscription

Why cannot a current subscriber, get the same deal as a new activation subscriber?

Resolved! Changing plans

How can I switch to the following CAN-US-MEX plan: https://publicmobile.ca/plana9wzhuxpwpm?I am logged into my account, and although the chatbot confirms this plan is available, it is not one of the plans listed for me to select.

Resolved! upgrading a phone

I have bought a newer Iphone. When I activate it, do i just enter the E-sim from the old to the new phone? RegardsKevinDeleted@gmail.com

Broken phone while travelling

I am travelling in florida and my phone (out of warranty Pixel 5) is broken. I need a replacement before I return to canada. Can I purchase a refurbished phone here in the US and activate it on my PM subscription with my current phone number?

Resolved! Subscription issue.

My renewal date is today Jan 11th, but i lost me service. I can't text and when i call i get "no active subscription" message. My payments method is correct and the same as last month.

Hi

How do I rest my pin

Resolved! New phone bought with no carrier

How do you set up a brand new phone for a friend without a sim card he has never had a phone before so nothing to port over help please

Resolved! Login Ptoblem

My phone service under Public Mobile is functioning well after the number was transferred and activated. However, I am required to do subscription and activation or go to login again once I login to Public. I am not able to see My Account because I a...

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