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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My new sim card

I try paying My bill. But my phone stop working. Said my phone chip was inactive I buy a new chip with a 50 dollar pree paid card to add on. I can't transfer MG old # to my new chip. And am frustrated

WiFi Calling

Is there seriously no WiFi calling with PM? Had I known this I wouldn't have switched. It's 2025. My own fault, but I thought this was available with every provider out there. edited by computergeek541: inappropriate language that violates the term...

ESIM for trip to France?

What is the best approach to doing this? I am new to all this sort of thing. Any help really appreciated.Should I buy a physical sim or esim in France, or try to set something up here before I go?

Resolved! Can't access account

Every time I try to access my account, EverSafe sends a message saying "We've noticed you have an active Public Mobile service and would like to confirm your full access." EverSafe then sends a 6 digit code to my phone, which I have now entered corr...

Resolved! Current plan $23, want to decrease data to $19 plan

The $19 and $20 plans don't show as an option under change plans but I no longer need data and need to change. I'd like to stay with Public but will switch to PC if I have to.Someone please tell me how to decrease my plan. This shouldn't be this hard...

Internet not working on CAN-US-MEX plan in Mexico

I upgraded my plan yesterday for my trip to Mexico to include roaming but Today I got unpleasant surprise. There is no roaming on my phone. Plan wasn’t cheap so I would like this to be fixed as soon as possible or I’d like to get my money back for se...

No incoming/outgoing calls, existing customer

Hi,My phone has not been able to make or receive calls since yesterday. Some observations from preliminary trouble-shooting as follows,Text is functioning normallyWhen trying to call out, there was no sound and it took a few seconds before the phone ...

Joining Public from the USA?

Maybe a bit of an odd question, but I will be moving to Canada within the next few months and I just had to get a new phone and plan. Rather than pay for a US-based service and then have to go through the hassle of switching once I've moved, I'd like...

Lg Velvet Volte compatibility

Hi, my wife is looking to switch with Public Mobile and she currently have a lg Velvet 5G (lg lm-g900um) Anyone know if this device is compatible with Volte with Public Mobile? Thanks

texting

Cannot receive or send texts! Why?

Canada mexico plan

When I'm in Mexico can I call and text canada for free if I have the canada mexico plan.or so I need an adional plan to text from mexico back to canada

International call

I have 1,000 minutes international call but unable to call. Is there any limitation to use public point to call abroad?

Internet

I have a question. Do you think Public Mobile will offer internet service? Thanks in advance group

eSIM Activation

Did not work, please provide assistance?

Resolved! Question about add on 500 minute to China

I will travel to China next month. If I purchase add on 500 minutes to China, will I receive text message when I am in China? Tks

I accidently ordered a sim card and my new phone is esim. I can't go past the activation page.

Please help. I can't get past the activation page to change my account to esim rather than sim that they are shipping. My new phone doesn't have a physical sim port and I don't know how to change my order. The agents disconnect the second I ask fo...

Resolved! 90 Day Subscription Plans

Hi,Is there a 90 days subscription option for the $19 1GB available on my account?

Renewing Subscription

My subscription ended and whenever I try to renew it with the card that I have already registered in my account it says to try again later. I need a phone plan right now what do you mean try again later?! And I did try later and it still didn’t work....

Not able to complete the activation

Can not get past step 6 of the activation process. When I try support I only get a blank screen. My credit card has been charged for the plan, my old Koodo plan is still functioning. can someone help ??

No calls incoming and outgoing

my incoming and outgoing calls are not working. Data and text messages are working only. This was also happened last month also.

Resolved! unlimited us and canada talk, text and data plan

Has anyone used this plan when in the us and had it work without any problems? Did you end up with any extra charges

Signal network

Im encountering no signal just on and offcan you help me how to fix it!

Bad phone reception in Alberta. Canmore area

The call quality has dropped off substantially in the last few days. iPhone 16 pro and 15 pro both. I can not say for sure it was after the iso iPhone upgrade to 18.3.1 but think so. anyone else or does telus/public know anything? I constantly have 1...

Usage report

Hello. My wife was unconscious and in hospital in Cancun from Feb 16-20. I made many emergency calls to Canada using my phone (no international plan) and my wife's phone (international plan) during this crisis. Would Public Mobile be able to provide ...

One time passcode

I am new with public phone.I tried to login in my account but I don't get any one time passcode. That’s why I can’t login my account.I tried to login some other accounts as well where I use my phone number for one time passcode. I also don’t get one...

Calls and text

Can only recieve calls. When try and make calls or text just get message that not connected to network. Phone recognizes my public mobile sim card

esim not working in my iphone 11

Hello,My phone was working perfectly except I was not getting verification texts. Several esims later and now nothing works. No data texts or phone. I even went to apple and had them do a factory restart. I'm going to school in the USA do you thi...

Resolved! Have difficulty with payment method

Hi thereI am new to Public Mobile. I try to do a new subscription to the step three. It told me payment failed. I try to use mastercard to pay. I double check all the numbers and try again. It still failed. I called my mastercard, and they can't find...

cannot download the PM app thus couldn't activate my SIM CARD

cannot download the PM app thus couldn't activate my SIM CARD. What can i do?

Cancel a Public Mobile account

I would like to cancel cell phone number xxxxxxxxxxxxxxxxxxxxx that is billed to my credit card around the 19th of each month for $25.20CDN. The Public Mobile account for this cell phone number was activated on March 20, 2024.You can call/text me at ...

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