Return offers.

[o_its_alex]

Hi,

I switched plans to Bell and I got a return offer from Public Mobile. As an idiot, when I left I had 66$ sitting in my account. (through Points). Will I still have these points? I never deleted my account but when I try to log in it doesn't let me enter... I wasn't expecting my account login to get deleted... If I come back, do I still have these points? Is my account gone right away after I changed numbers?

Edit: Regret my decision to move damnit. 70Gb 5G 1000min intl. 34$. Gheez louise T-T. Public mods pls have forgiveness 🙏🏻

[slusagm]

Sorry, when you come back, even you have a return offer, you will start your account as a new one, you won't get your points from old account back.  No need to open ticket , there is no exception with this rule 

[Dunkman]

@o_its_alex 

Unfortunately your old account is permanently closed.  You can not access your previous points.  

You will need to activate a new account.   Ideally with a different email address.  Unable to use previous physical SIM card.   

[samsunga31]

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@o_its_alex wrote:

Hi,

I switched plans to Bell and I got a return offer from Public Mobile. As an idiot, when I left I had 66$ sitting in my account. (through Points). Will I still have these points? I never deleted my account but when I try to log in it doesn't let me enter... I wasn't expecting my account login to get deleted... If I come back, do I still have these points? Is my account gone right away after I changed numbers?

Edit: Regret my decision to move damnit. 70Gb 5G 1000min intl. 34$. Gheez louise T-T. Public mods pls have forgiveness 🙏🏻

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Hello @o_its_alex 

You need to create a ticket and ask customer service. We're all customers here and nobody from pm here on the forum.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437